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Added 12 mins ago
D
Catering Sous Chef
Dexterra
Mississauga, ON
- $25 to $28 CAD / hour
- Full-time
Under the general supervision of the Catering Chef Manager, the Sous Chef oversees organizing, planning, preparing and executing the preparation of all catering events.
Added 57 mins ago
NB
Senior Advisor, Program Governance
National Bank of Canada
Montreal, QC
- Full-time
Required skills: Client-focused, Critical Thinking, Decision Making, Diversity & Inclusion, Emotional Intelligence, Learning Agility, Managerial Courage, Mobilization, Partner Development,…
Added 57 mins ago
NB
Branch Manager
National Bank of Canada
Dolbeau-Mistassini, QC
- Full-time
Required skills: Client-focused, Critical Thinking, Decision Making, Diversity & Inclusion, Emotional Intelligence, Learning Agility, Managerial Courage, Mobilization, Partner Development,…
Added 1 hour ago
F
Project Manager
FISPAN
Vancouver, BC
- Full-time
Coordinate project timelines, tasks, and development efforts with both the internal engineering team and customer teams to manage implementation projects and ensure we keep customers on…
Added 1 hour ago
QM
Technicien(ne) comptable / Accounting Technician
Quantum Management Services Ltd.
Pointe-Claire, QC
- $60,000 to $65,000 CAD / year
- Full-time
Notre client, un cabinet CPA en croissance situé dans l'Ouest-de-l'Île de Montréal, recherche une personne rigoureuse, autonome et motivée à développer sa carrière au sein d'une équipe à…
Added 1 hour ago
BH
Sales Representative - Edmonton/Northern AB
Bausch Health Companies Inc.
AB · Edmonton, AB
- Internship
Focuses on territory sales targets, new business development, and troubleshooting on problem or key markets.
Added 2 hours ago
Human Resources Administrator
Bayshore
Thunder Bay, ON
As the Human Resources Administrator, you will support daily HR operations under the direction of the Human Resources Manager. You will assist with human resources functions, perform…
Added 2 hours ago
C
Director, Client Support
CIBC
Toronto, ON
- Full-time
As the Director, Client Support in Business Banking, you'll lead a team of Manager Advisory Services (MASs) who oversee Financial Services Associates (FSAs) delivering both lending and…
Added 3 hours ago
CG
Senior Manager, Cybersecurity Technology Transformation Services
Cyberium Group
Richmond, BC
- Part-time
We are looking for a Senior Manager, Cybersecurity Technology Transformation Services who will lead and deliver complex cybersecurity engagements across both assessment and implementation…
Added 4 hours ago
S
Operations Consultant - Full Time
Sephora
Langford, BC
- $19.85 to $24.8 CAD / hour
- Full-time
Communicate inventory issues/concerns to Supervisor (s), Assistant Manager(s) or Store Manager.
Added 6 hours ago
A
Account Director / Senior Account Manager (Vancouver, Toronto, LA)
Akcelo
Vancouver, BC
- Contract
Akcelo is looking for an Account Director / Senior Account Manager who is available for an immediate start to join our Vancouver or LA team.
Added 7 hours ago
CH
Health Care Aide - Red Deer
CBI Home Health
Red Deer, AB
- Part-time
…perform light exercises. You will act at all times with the client and their family at the heart of all you do, observing, documenting, and reporting any changes in their condition to your…
Added 7 hours ago
CH
Health Care Aide - Thorsby
CBI Home Health
Thorsby, AB
- Part-time
…perform light exercises. You will act at all times with the client and their family at the heart of all you do, observing, documenting, and reporting any changes in their condition to your…
Added 8 hours ago
A
Senior Manager, Business Human Resources - Allergan Aesthetics (18 month contract)
AbbVie
Markham, ON
- $134,000 to $184,000 CAD / year
- Contract
Drive people manager development to create clarity and consistency of expectations, accountability, and enriched manager/employee experiences. Partner with people leaders to shape a culture…
Added 8 hours ago
J
Personal Lines Account Manager - Insurance
JobsMedia.io
North Bay, ON
- Full-time
We’re looking for a Personal Lines Account Manager to join an a fast-growing team with a brokerage in North Bay, ON. This role will be responsible for managing a book of personal lines…
Added 8 hours ago
J
Private Client Services (PCS) Account Manager | Hybrid
JobsMedia.io
Brampton, ON
- Full-time
Hello World Recruitment, founded by Jeremy Corbet, is recruiting an experienced Private Client Services Account Manager for an established Canadian insurance brokerage.
Added 8 hours ago
J
Personal Lines Insurance Account Manager
JobsMedia.io
Toronto, ON
- Full-time
We’re looking for a Personal Lines Account Manager to join an a fast-growing team with a brokerage in North York, ON. This role will be responsible for managing a book of personal lines…
Added 8 hours ago
BH
Senior Manager, Pharmacy Operations
Bayshore HealthCare
Markham, ON
- Full-time
Reporting to the Director of Pharmacy Operations, the Senior Manager, Pharmacy Operations will serve as the on-site Designated Manager under the Ontario College of Pharmacists (OCP). This…
Added 9 hours ago
S
Speech Language Pathologist, Neuromotor - BC Children’s Hospital & Sunny Hill Health Centre
Sanya’k̓ula
Vancouver, BC
- Full-time
…practice and treatment team in partnership with the Program Manager and/or Professional Practice…
Added 9 hours ago
LH
KIN-Kinesiologist
Lifemark Health Group
Cranbrook, BC
- $23 to $27 CAD / hour
- Full-time
Utilize e-charting software to document client sessions; submit reports to stakeholders promptly.
Added 9 hours ago
Y
Manager, PMO & Strategic Initiatives
YouPotential
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Job Board / Manager, PMO & Strategic Initiatives
Added 9 hours ago
T
Elevated Support Senior Specialist
Teleperformance
Toronto, ON · TPCA Toronto
- $23.43 CAD / hour
- Full-time
TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible…
Added 9 hours ago
NH
YOUTH THERAPIST, CONCURRENT DISORDERS
Northern Health - BC
Hazelton, BC
- Full-time
Provides client and family centered care through a trauma-informed approach and evidence-informed practice to individual youth and families with and affected by serious and persistent…
Added 9 hours ago
NB
Wealth Associate
National Bank of Canada
Rimouski, QC
- Full-time
Analyze client accounts to prepare for activities that support wealth advisors in their business development
Added 9 hours ago
BT
Manager, Private Enterprise Services
Baker Tilly Canada
Peterborough, ON
- Full-time
We are looking for a Manager, Private Enterprise Services to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next.…

Royal Bank of Canada

Director, Strategy

Toronto, ON, M9W 0A4, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 21, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

Job Description

What is the Opportunity?

This role establishes a strong link between Role Design, Technology partners, and Personal and Commercial Banking partners to enable the optimization, development, and delivery of digital tools and applications used by Canadian Banking advisors.

Primary Focus

Drive horizontal strategy across all CRM and Branch Platforms to ensure integrated and consistent advisor experiences
Work across LOBs, including Personal Bank, Commercial and Private Banking on defining strategic vision and transformational roadmap for next generation of use cases and capabilities
Establishing the rigor for the ongoing management and evolution of the platform and realization of business benefits.
Identify, assess, and proactively mitigate risks, developing contingency plans and ensure effective risk management across the portfolio.
Manage budgets and financial planning in collaboration with finance and business management teams.
Track approved funding spend, forecast future needs, and ensure cost efficiency across the delivery portfolio.
Define and track product OKRs and KPIs, and drive the team to achieve them
Ensure incremental adoption of relevant Client360 capabilities and further introduction of capabilities contained within Salesforce Financial Services Cloud®
Staying up to date with the FSC products roadmap
Advocate on behalf of the advisor community in the development of enterprise tools further contributing to Advisor efficiency and experience
Driving collaboration with key internal functional partners
Responsible for strategic alignment across major, Big Rock/large initiatives and digitization with Client360 Platform.
Ensure technology roadmaps align with advisor needs, RBC strategic direction and enable engagement across preferred channels
Establish and maintain strategic governance and reporting across platforms, driving alignment between business objectives and technology delivery

Secondary Focus

Collaborate with AI team partners to integrate Actionable insights into the Advisor’s path into Client360 (and other Advisor platforms) for enabling pre-dive, post-dive and in the moment efficiencies and effectiveness

Lead rapid POC development cycles with authority to "fail fast / scale fast," designing multi-agent interactions across vendor agents, enterprise agents, and native/internal agents to AI-enable advisors through integration to the existing suite of technologies used by advisors
Act as Integrator to Client360 / Advisor Platform for agentic workflows - owning use case shaping through validated solution patterns, defining success metrics, and driving iteration based on advisor feedback and usage metrics

What Will You Do?

Establish and maintain strategic direction across CRM and Branch Platforms, ensuring consistency and alignment with advisor needs
Advocate on behalf of the advisor community in enterprise tool development and provide ongoing feedback loops
Develop business-centric programs and reporting that enhance daily advisor operations
Identify stakeholder needs, negotiate priorities across competing interests, and collaborate with developers/partners to implement requirements effectively
Keep business and technology stakeholders apprised of roadmap status and gather feedback
Deploy processes and technologies that safeguard Advisors and Clients (compliance and regulatory requirements)
Conduct advisor research and act as the voice of the Advisor community in platform development
Negotiate and prioritize enhancements to mitigate technical and financial risk
Partner with Technology, Procurement, and third-party vendors to execute strategic initiatives

What Do You Need to Succeed?

Must Have:

Deep Expertise in Salesforce Financial Services Cloud (FSC) Capabilities:

Demonstrates comprehensive knowledge of Salesforce FSC platform architecture, features, and capabilities (e.g., financial account management, financial deals, wealth management, customer data platforms). The ideal candidate should have hands-on experience leveraging FSC to drive business outcomes, understand current and emerging FSC capabilities, and possess the ability to assess how these capabilities can inform and accelerate the evolution of Client360. This includes staying current with Salesforce product roadmaps and identifying opportunities to integrate new FSC innovations into Client360's strategic direction.

Business Strategy & Bridge from Strategy to Implementation

Exhibits strong strategic thinking combined with pragmatic execution capabilities. The candidate must be able to develop comprehensive business strategies aligned with organizational objectives while maintaining a keen understanding of implementation realities. This includes translating strategic visions into actionable roadmaps, managing stakeholder expectations, prioritizing initiatives based on business impact and resource constraints, and ensuring accountability for delivery. Experience in leading cross-functional teams to execute complex transformation programs is essential.

Expert-Level Understanding of Client360 – Depth of Implemented Capabilities

Possesses deep, hands-on knowledge of Client360's current functionality, architecture, and implementations across diverse user groups and business units. The candidate should understand how different user personas leverage Client360, identify capability gaps, recognize overlaps, and articulate both strengths and limitations. This expertise enables informed decision-making about platform enhancements, feature prioritization, and strategic investments. The ability to draw on real-world implementation examples to validate strategy is critical.

Exceptional Executive Communication & Presentation Skills

Capable of distilling complex technical and strategic concepts into compelling, clear narratives for C-suite and board-level audiences. The ideal candidate can prepare polished executive presentations, develop strategic briefs, and communicate across diverse stakeholder groups with varying levels of technical sophistication. This includes strong data storytelling, ability to frame business cases persuasively, and the confidence to present recommendations with conviction while remaining open to feedback.

10+ years of progressive business experience (preferably in financial services or relevant line of business)
4+ years as a Product Manager or field experience within Regional Banking
Undergraduate degree in Business or related field

Nice-to-Have:

User Experience and Advisor research expertise
People management experience
Post-graduate degree in Business or MBA

What's In It For You?

Comprehensive Total Rewards Program including bonuses, flexible benefits, and competitive compensation
Leaders who support your development through coaching and mentoring
Ability to drive meaningful, lasting impact across advisor and client experiences
Dynamic, collaborative, progressive, and high-performing team environment
World-class training program in financial services
Opportunities to lead challenging, innovative initiatives

Job Skills

Commercial Acumen, Competitive Markets, Decision Making, Financial Planning and Analysis (FP&A), Financial Risk Management (FRM), Global Perspective, Long Term Planning, Managerial Courage, Risk Management

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-07-21

Application Deadline:

2026-11-21

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

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More about this job

Responsibilities

The Director of Strategy will drive horizontal strategy across CRM and branch platforms to ensure integrated advisor experiences and define the transformational roadmap for digital tools. They are responsible for managing budgets, tracking product KPIs, and acting as a key liaison between technology partners and the advisor community.

Requirements

Candidates must have over 10 years of progressive business experience, including at least 4 years in product management or regional banking. Deep expertise in Salesforce Financial Services Cloud and Client360, along with strong executive communication skills and an undergraduate degree in business, are required.

Skills

Salesforce Financial Services Cloud
Business strategy
Product management
Strategic planning
Stakeholder management
Financial services
Digital transformation
Risk management
Budgeting
Executive communication
Data storytelling
Cross-functional leadership
Client360
Roadmap development
Financial planning and analysis

Benefits

Bonuses
Flexible benefits
Competitive compensation
Coaching and mentoring
Training program

Visa sponsorship

Not detected in the job text

Keywords

Salesforce Financial Services Cloud
Client360
Business Strategy
Product Management
Digital Transformation
CRM
Financial Services
Risk Management
Financial Planning and Analysis
Stakeholder Management
Executive Presentation
Roadmap
KPIs
OKRs
AI Integration
Vendor Management
Procurement
Banking
Wealth Management
Customer Data Platforms
Strategic Governance
Business Intelligence
Change Management
Financial Deals
Financial Account Management

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