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Royal Bank of Canada

IT Operations Analyst– HPE Non-Stop Operations

Toronto, ON, M9W 0A4, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 13, 2026

Original job description

Job Description

What is the opportunity?

The SRO Operations environment consists of HPE Nonstop Operations, Mainframe Operations, Networks and Distributed Systems which provides the highest possible level of service to our business clients and service partners globally across the Royal Bank of Canada (RBC). We are continually strengthening our 24-7 support model with efficiencies underpinned by the enablement of automation to establish new and innovative monitoring processes that will maximize our core capabilities in the areas of operational excellence.

What will you do?

Provides 24/7/365 technical support for RBC’s Global HPE NonStop environments. Focus is on continuous improvement to the business by providing excellent Client Service.

Fault and Incident Management
Problem Escalation
Change Management
Batch Run/Monitoring
Recommending Process Improvements
Automation: Message Suppression: Toil Reduction
Automate manual tasks.

What do you need to succeed?

Must-have

Demonstrated ability in written and oral communication skills along with strong presentation skills. Ability to determine the information and communication needs of the stakeholders and project.
A strong understanding of technology and/or financial services industry.
Ability to learn and absorb quickly new concepts (in tools and systems), apply new knowledge as appropriate and transfer knowledge to others.
Strong ability to manage expectations with team, management, and clients, and deliver on them.
Strong knowledge of HPE NonStop (Tandem) / IBM iSeries / NSK Technologies and Operating System, Unix / AIX / Linux Network, Distributed Systems and Console based technologies.
Knowledge of Service Now Application, Knowledge of MoogSoft Application, Knowledge of ITIL Foundation, Mainframe platform knowledge (TSO/ISPF/VSAM/Endevor/File Aid, Xpediter, SPUFI),

Nice-to-have

Experience in a matrix environment, such as a large, publicly traded corporation
Ability to facilitate between and influence key decision makers.
Strategic thinker with excellent interpersonal skills to work across functions and businesses.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options
Opportunities to do challenging work

#TECHPJ

Job Skills

Business Continuity and Disaster Recovery (BCDR), Customer Service, Decision Making, Group Problem Solving, Hardware Infrastructure, Interpersonal Relationships, IT Systems Management, Service Request Management

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-10-13

Application Deadline:

2026-10-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

Provide 24/7/365 technical support for global HPE NonStop environments while managing incidents, changes, and batch monitoring. Focus on continuous improvement through automation, message suppression, and reducing manual toil.

Requirements

Requires strong knowledge of HPE NonStop, IBM iSeries, and related operating systems along with ITIL foundation knowledge. Candidates must possess excellent communication skills and the ability to manage stakeholder expectations in a complex environment.

Skills

HPE NonStop
Mainframe operations
Incident management
Change management
Automation
ServiceNow
MoogSoft
ITIL
Unix
AIX
Linux
Network systems
Distributed systems
Communication skills
Problem solving
Business continuity

Benefits

Bonuses
Flexible benefits
Competitive compensation
Stock options
Coaching and development opportunities
World-class training program
Flexible work/life balance options

Visa sponsorship

Not detected in the job text

Keywords

HPE NonStop
Tandem
IBM iSeries
NSK
Unix
AIX
Linux
ServiceNow
MoogSoft
ITIL
TSO
ISPF
VSAM
Endevor
File Aid
Xpediter
SPUFI
Automation
Incident Management
Change Management
Batch Monitoring
Business Continuity
Disaster Recovery
Financial Services
Operational Excellence
Mainframe
Distributed Systems
Console Technologies
Toil Reduction
Message Suppression

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