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Royal Bank of Canada

Manager, Operations Process Engineering

Toronto, ON, M9W 0A4, Canada

Job type: Full-time
Apply by: Oct 14, 2026
Experience: 3+ years of experience in process improvement and IT transformation:
Posting language: English
Posted: Sep 29, 2026

Apply About employer

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Original job description

Job Description

What is the opportunity?

As the Manager of Operations Process Engineering, you will act as a lead and critical contributor to Technology & Enterprise Operations’ (TEO) transformation programs to meet our core goals of enhancing assigned operational domains - Cash Services, Payments & Trade, and Finance Shared Services Operations.

Our team is specifically accountable for conducting comprehensive current state analysis, identifying re-engineering and AI/automation opportunities, developing business cases, and designing future-state processes that result in improvements to efficiency, productivity, digitization, and risk reduction. This pivotal role directly contributes to operational excellence and innovation across the department.

What will you do?

Process Re-Engineering:
- Conduct comprehensive current-state process diagnostics and root cause analysis
- Identify and document re-engineering, automation, and AI opportunities with clear business rationale and impact potential
- Create process maps at varying levels - from end-to-end process flows to granular step-by-step designs - for both current and future state processes

Opportunity Assessment & Business Case Development:
- Evaluate opportunities for AI, GenAI, RPA, and workflow automation for feasibility and scalability
- Support business case development and ROI analysis
Future State Process Redesign and Transformation Delivery:
- Design future-state processes and document detailed process logic, business requirements, and capabilities
- Collaborate in cross-functional redesign, solutioning, and feasibility sessions
Stakeholder Engagement:
- Build effective working relationships with Ops Center SMEs, process owners, IT, Data, and Risk
- Communicate findings and recommendations with clarity; participate in workshops and design sessions to gather requirements and validate solutions
- Identify and escalate risks, dependencies, and compliance considerations to Senior Manager for governance review

What do you need to succeed?

Must Have

Bachelor's or Master’s Degree in Industrial Engineering, Business, Innovation, Technology Management or related field

3+ years of experience in process improvement and IT transformation:
- Deep understanding of process design, mapping, value stream analysis, and Lean Six Sigma
- Ability to create clear, comprehensive process documentation, design specifications, and work product documentation to enterprise standards
Strong communication skills with proven ability to facilitate cross-functional meetings
Interest in and basic understanding of technologies (Generative AI, Agentic AI, ML, RPA)
Intermediate proficiency in data analysis to support business case development
Strong PowerPoint presentation skills
Self-motivation and ability to thrive in dynamic, fast-paced environments
Structured problem-solving, curiosity, and critical thinking capabilities

Nice to Have

Process improvement certification (in Lean, Six Sigma, or equivalent)
Experience in or knowledge of Product Ownership and/or SDLC/AI-DLC
Familiarity with Financial Services Operations

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities

Job Skills

Agile Methodology, Analytical Thinking, Business Cases, Business Requirements, Business Transformation, Decision Making, IT Transformations, Lean Six Sigma (LSS), Problem Solving, Process Engineering, Stakeholder Management

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-09-29

Application Deadline:

2026-10-14

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The Manager of Operations Process Engineering will lead transformation programs by conducting current-state analysis and identifying opportunities for AI and automation. They are responsible for designing future-state processes and developing business cases to improve efficiency, productivity, and risk reduction.

Requirements

Candidates must have a Bachelor's or Master's degree in a relevant field and at least 3 years of experience in process improvement and IT transformation. Proficiency in process mapping, Lean Six Sigma, and data analysis is required, along with strong communication and stakeholder management skills.

Skills

Process engineering
Process re-engineering
Business case development
Lean Six Sigma
Data analysis
Generative AI
RPA
Workflow automation
Stakeholder management
Process mapping
Value stream analysis
IT transformation
Root cause analysis
Project management
Communication skills
Problem solving

Benefits

Total Rewards Program
Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock

Visa sponsorship

Not detected in the job text

Keywords

Operations Process Engineering
Process Re-engineering
AI
Automation
Lean Six Sigma
Business Case Development
ROI Analysis
Generative AI
RPA
Workflow Automation
Process Mapping
Value Stream Analysis
IT Transformation
Financial Services
Data Analysis
Stakeholder Engagement
Risk Reduction
Operational Excellence
Product Ownership
SDLC
AI-DLC
Industrial Engineering
Technology Management
Innovation
Root Cause Analysis

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