Jobs in Canada

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Added 7 mins ago
J
Associate Vice President, Salesforce Engineering & Development
Jobgether
Canada
- Full-time
…mission will be to strengthen engineering practices, modernize delivery processes, improve software quality, and establish reliable release and operational standards. You will also champion…
Added 22 mins ago
C
Sales Associate
Claire's
Victoria, BC
- Part-time
Upon submitting your application, you can expect an update within 5 days. If the hiring manager wants to proceed with your application, the process will involve a face-to-face interview in…
Added 22 mins ago
HN
Golf Course Superintendent
Hospitality Newfoundland and Labrador
Holyrood, NL
- Full-time
Reporting directly to the Resort General Manager, the GCS oversees the golf course and associated facilities and equipment, and the grounds throughout the resort property. This includes:
Added 22 mins ago
AS
IT IAM Project Manager
Apex Systems
Belleville, ON
- $70 to $80 CAD / hour
- Full-time
The Principal Program Manager will be responsible for leading large and complex programs under the purview of the IT General Controls (ITGC) Program Office to transform our SOX and SOC…
Added 22 mins ago
TT
Women's Shelter Client Services Worker
Tk̓emlúps te Secwépemc
Kamloops, BC
- Part-time
Assist clients with practical steps outlined in their individual plans, while supporting the Shelter Manager and Case Management and Operations Coordinator as requested. Housing navigation,…
Added 22 mins ago
M
Municipal Division Manager (Project Manager or Team Lead)
McElhanney
AB · Edmonton, AB
- Full-time
We have an exciting opportunity for an experienced project manager or division manager with strong leadership abilities and broad technical expertise in civil, linear infrastructure, and…
Added 52 mins ago
J
Software Engineering Manager, Cloud Engineering
Jobgether
Canada
- Full-time
…next steps. Our partner is looking for a Software Engineering Manager, Cloud Engineering based in…
Added 52 mins ago
A
Automation Project Manager
Actalent
Vancouver, BC
- $90 to $115 CAD / hour
- Contract
We are seeking an experienced Project Engineer/Project Manager, Automation & Controls to manage a portfolio of industrial engineering projects for clients across British Columbia and…
Added 52 mins ago
PB
Dispatch & Support Services Manager
Perimeter Bus
Vancouver, BC · Greater Vancouver Metropolitan Area
- Part-time
Perimeter Transportation is seeking an experienced, highly organized and detail-oriented Dispatch & Support Services Manager (DSSM) to join our Operations team in Richmond, BC.
Added 52 mins ago
A
Senior Project Electrical Engineer
ABB
Calgary, AB
- Full-time
Lead and support engineering projects, ensuring successful delivery through effective technical leadership, coordination, and adherence to project scope, schedule, and quality expectations.
Added 52 mins ago
KC
Refugee Protection Coordinator (Maternity Cover)
Kinbrace Community Society
Vancouver, BC
- Temporary
Program Delivery: Work closely with the Refugee Protection Manager to implement the Refugee Protection Program and ensure high-quality services.
Added 1 hour ago
GC
Product Marketing Manager (Strategist)
Game Companies
London, ON
- Full-time
Digital Extremes is seeking a strategic and highly collaborative Product Marketing Manager (Strategist) to help drive the global campaign strategies for Warframe and Soulframe. Working…
Added 1 hour ago
Q
Senior Program Manager
Qualcomm
Toronto, ON
- Full-time
Runs program schedule, regular status update meetings, action item tracking and delivery acceptance
Added 1 hour ago
SC
SAP Senior Project Manager - Northeast-Canada Market Unit
SAP Careers
Toronto, ON
- $190,000 to $240,000 CAD / year
- Full-time
Knowledge of SAP delivery tools - Application Lifecycle Management (ALM), SAP Integrated Toolchain, and Agile methods.
Added 2 hours ago
J
Senior Clinical Trial Manager (Sr CTM), Dermatology & Rheumatology
Jobgether
Canada
- Full-time
The Senior Clinical Trial Manager will oversee clinical trial operations and monitoring activities across dermatology and rheumatology studies, ensuring high-quality delivery and compliance…
Added 2 hours ago
SM
RQ00838 – Solution Architect – CRM – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Hours: 7.25 hours per day, 5 days per week
Added 3 hours ago
NA
Waiting List Coordinator - Endoscopy
NHS Ayrshire & Arran
NS · Cape Breton, NS
- Part-time
…patients receive timely access to services while supporting the delivery of national waiting time standards. This is an exciting opportunity to work closely with clinical and administrative…
Added 3 hours ago
NS
Waiting List Coordinator - Endoscopy
NHS Scotland
NS · Cape Breton, NS
- Full-time
…patients receive timely access to services while supporting the delivery of national waiting time standards. This is an exciting opportunity to work closely with clinical and administrative…
Added 3 hours ago
U
Sr. Services Project Manager - Bilingual (French/English) / Gestionnaire principal(e) de projets de services - Bilingue (Français/Anglais)
UKG
Remote, Canada
- Full-time
- Remote
The Senior Services Project Manager, accountable for leading customer implementations from project initiation through deployment and closeout. You will manage scope, schedule, resources,…
Added 3 hours ago
Senior Security Ops Analyst
Insurance Corporation of British Columbia
North Vancouver, BC
…connect with our recruitment team who will guide you through the application process and help you explore opportunities at ICBC. Of course, you’re welcome to apply for jobs at ICBC whether…
Added 4 hours ago
CD
CDL Delivery Trainee
Crown Distributors
SK
- Full-time
Clear, fast path to Delivery Driver (most Trainees finish in under 90 days), then to Lead, Supervisor, or Manager.
Added 4 hours ago
OH
Manager, Mental Health & Addictions CoE
Ontario Health | Santé Ontario
Toronto, ON
- Full-time
…working across Ontario Health to coordinate initiatives and drive delivery. Your partners will include the Ministry of Health, clinical programs, OH performance and accountability teams,…
Added 4 hours ago
CC
Global Account Manager
Cogent Communications
Montreal, QC
- Full-time
…customer support by virtue of its end-to-end control of service delivery and network monitoring. Structured tenure pay increases and an uncapped commissions plan offers you unlimited…
Added 4 hours ago
M
Brand Manager
Metrie
Halton Hills, ON
- Full-time
This role is required to work in-branch 4 days per week
Added 4 hours ago
L
Staff Technical Program Manager, Central
Lyft
Toronto, ON
- Full-time
Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role

Royal Bank of Canada

Manager, Process Owner CMO

Toronto, ON, M9W 0A4, Canada

Full-time

This date has passed. Check with the employer before applying.

Apply on jobs.rbc.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Listed closing date: Oct 7, 2026
Posting language: English
Posted: Sep 24, 2026

Original job description

Job Description

What is the opportunity?

The Manger, Process Owner for Cash Management Operations (CMO) will be responsible to drive operational excellence and process transformation across cash management product delivery by optimizing call center workflows, streamlining client onboarding journeys, and enhancing ongoing product maintenance operations. You will design, optimize, and continuously improve business processes using Lean Six Sigma and process design methodologies, delivering AI-enabled automation while maintaining rigorous risk governance. This role combines strategic thinking with hands-on process transformation expertise to unlock operational excellence.

What will you do?

Process Intelligence & Optimization

Conduct comprehensive end-to-end process assessments using process mapping, data analytics, and process mining to identify inefficiencies, bottlenecks, and root causes
Design and implement process improvements leveraging Lean Six Sigma methodologies, automation opportunities, and AI-enabled solutions
Develop and monitor KPIs and performance dashboards to track process health, cycle time reduction, quality improvement, and cost savings
Translate strategic LOB objectives into actionable process optimization roadmaps with quantifiable business cases

AI & Automation Leadership

Identify and evaluate opportunities to deploy AI, robotic process automation (RPA), and intelligent workflows as transformation enablers
Partner with technology and data teams to assess automation feasibility, ROI, and implementation requirements
Champion adoption of process intelligence tools and platforms to drive data-informed decision-making

Stakeholder Leadership & Communication

Serve as the primary strategic advisor to Lines of Business on operational efficiency, process redesign, and transformation initiatives
Communicate complex process improvements, business cases, and change initiatives clearly to executive, operational, and technical audiences
Facilitate cross-functional collaboration between LOB, Operations, IT, and support teams to ensure seamless implementation and change adoption

Risk Mitigation & Governance

Identify, evaluate, and monitor process risks; design and implement effective controls aligned with regulatory and compliance requirements
Ensure process governance, policy adherence, and stakeholder accountability across all process changes
Support IT on validation, testing, and sign-off for technology enhancements and system implementations

What do you need to succeed?

Must-have:

Call center operations experience, including understanding of contact center workflows, processes, and service delivery optimization
Deep understanding of Payments and Cash Management products, services, and operational processes.
Knowledge of cash management products and commercial client payment solutions
Exposure to commercial client support operations and relationship management in a business banking context
Experience in process improvement, operational transformation, or process management
Proficiency in process mapping, documentation, and process modeling
Strong process design and redesign experience with measurable business impact
Risk identification, control design, and operational governance experience
Exceptional stakeholder management skills across diverse teams and organizational levels
Strategic thinking and business acumen; ability to connect process improvements to business outcomes
Excellent communication skills - verbal and written - with ability to influence at all levels

Nice-to-have:

Hands-on experience with process intelligence platforms, RPA, or AI/automation tools
Change management certification or training
Banking/financial services industry experience
Experience with process mining or advanced analytics tools

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Flexible work/life balance options
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Access to a variety of job opportunities across business and geographies WMUS

Job Skills

Agile Methodology, Business Data Analysis, Business Process Modeling, Commercial Acumen, Communication, Critical Thinking, Decision Making, Group Problem Solving, Interpersonal Relationship Management, Requirements Analysis

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-08-19

Application Deadline:

2026-10-07

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply on jobs.rbc.com About employer

More about this job

Responsibilities

The manager will drive operational excellence and process transformation for cash management operations by optimizing workflows and implementing AI-enabled automation. They will also serve as a strategic advisor to lines of business while ensuring rigorous risk governance and compliance.

Requirements

Candidates must have extensive experience in call center operations, cash management products, and process improvement methodologies like Lean Six Sigma. Strong stakeholder management, risk identification skills, and the ability to translate strategic objectives into actionable roadmaps are essential.

Skills

Call center operations
Cash management
Process improvement
Lean Six Sigma
Process mapping
Data analytics
Process mining
AI-enabled automation
RPA
Risk governance
Stakeholder management
Business banking
Strategic planning
Operational excellence
Change management
Financial services

Benefits

Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock options
Flexible work/life balance options

Visa sponsorship

Not detected in the job text

Keywords

Cash Management Operations
Process Transformation
Lean Six Sigma
AI-enabled Automation
Robotic Process Automation
RPA
Process Intelligence
Process Mapping
Data Analytics
Process Mining
Risk Governance
Operational Excellence
Business Banking
Stakeholder Management
Change Management
KPIs
Performance Dashboards
Financial Services
Workflow Optimization
Compliance
Agile Methodology
Business Data Analysis
Business Process Modeling
Commercial Acumen
Requirements Analysis

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Jobs in Canada