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Added 6 mins ago
Wealth Associate
National Bank of Canada
Brossard, QC
Full-time
…Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership will be key to your…
Added 6 mins ago
Senior People & Culture Advisor
lululemon
Vancouver, BC
Full-time
…our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that…
Added 8 mins ago
Advisor, Communications
Desjardins
Montreal, QC · Levis, QC · Complexe Desjardins Montréal
Full-time
As a communications advisor, you help promote the organization’s projects, policies and programs by designing and developing communications and sharing them within Desjardins Group and with…
Added 8 mins ago
Communications Advisor
Desjardins
Montreal, QC · Levis, QC
Full-time
As a senior communications advisor, you help promote the organization’s projects, policies and programs by designing and developing communications and sharing them within Desjardins Group…
Added 8 mins ago
Sr. Financial Advisor CIRO-ID (Urban)
CIBC
Toronto, ON
Full-time
…services support, and exceptional client service. As a Financial Advisor, you’ll deliver on CIBC’s Imperial Service approach, acting as a single point of contact for your clients and…
Added 21 mins ago
Banking Advisor
National Bank of Canada
Laval, QC
Full-time
A career as a Banking Advisor at National Bank is a varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and…
Added 21 mins ago
Banking Advisor
National Bank of Canada
Dollard-Des Ormeaux, QC
Full-time
A career as a Banking Advisor at National Bank is a versatile and varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your…
Added 21 mins ago
BANKING ADVISOR
National Bank of Canada
Montreal, QC
Full-time
A career as a Banking Advisor at National Bank is a varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and…
Added 21 mins ago
Senior Account Manager Commercial Agri-Food
National Bank of Canada
Montreal, QC
Full-time
…complex and varied duties will help you rapidly become a trusted advisor to your clients for their financial projects for companies located in the greater Montreal and Montérégie…
Added 21 mins ago
Security Services Worker, Campus Security
University of Calgary
Calgary, AB
Full-time
The University values authenticity, inclusivity, diversity, and critical thinking. We strive for community-focused excellence and accessibility, a sense of belonging where all can thrive.…
Added 21 mins ago
Account Manager, Real Estate Development Unit
National Bank of Canada
Laval, QC
Full-time
Act as a trusted advisor by providing strategic financial guidance and leading complex real estate financing transactions from origination through execution.
Added 22 mins ago
Financial Service Advisor
Sunshine Coast Financial
Gibsons, BC
Full-time
Reporting to branch leadership, the Financial Services Advisor (FSA) enriches member lives by offering sound advice, providing financial solutions and building long term relationships. This…
Added 23 mins ago
Avocat(e) - Transactions technologiques et propriété intellectuelle
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Added 38 mins ago
Client Experience Specialist - Winnipeg
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Winnipeg, MB
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Schedule and manage Advisor/Client Appointments and events, participating and documenting key information where required.
Added 38 mins ago
Board Member
The Canadian Training Institute
Toronto, ON
Volunteer
Serve as a trusted advisor to the Executive Director in implementing CTI’s strategic plan.
Added 53 mins ago
Senior Manager, Enterprise Risk - Internal Audit & Controls with audit experience T1 (Soc1, Soc2)
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Added 53 mins ago
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Serve as advisor or coach to mid-level developers and analysts, allocating work as necessary
Added 53 mins ago
Java Developer Lead Analyst - Vice President
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Mississauga, ON
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Serve as advisor or coach to mid-level developers and analysts, allocating work as necessary
Added 53 mins ago
Communications Advisor
Desjardins
Montreal, QC · Levis, QC · Complexe Desjardins Montréal
Full-time
…and communication activities targeting various clienteles, community organizations, officers and employees in order to meet their needs for visibility and raise their appeal. Assist…
Added 1 hour ago
Municipal Land Advisor
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Added 1 hour ago
Associate Financial Advisor (Mandarin/ Cantonese)
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…difference in our clients' lives. As an Associate Financial Advisor, you’ll form a deep understanding of your personal and small business clients’ needs as you recommend simple,…
Added 1 hour ago
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Creating a strong presence within the local business community by developing relationships with various Centres of Influence
Added 1 hour ago
Investment Associate, Nesbitt Burns
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Full-time
Supports client growth objectives set by team/lead advisor by proactively engaging in sales, business development and marketing activities including, but not limited to, telephone…
Added 1 hour ago
Manager, Capital Planning
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AB
…approach: proactively supporting our talent across the finance community; providing collaborative and responsive services to our business partners; and actively engaging in continuous…
Added 1 hour ago
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…relationships with supervisors, peers, students, and the University community. The Associate Head (AH) responsibilities are separate from but complementary to the responsibilities of the…

Royal Bank of Canada

Manager, Process Owner CMO

Toronto, ON, M9W 0A4, Canada

Job type: Full-time
Apply by: Oct 7, 2026
Posting language: English
Posted: Sep 23, 2026

Apply About employer

Applications open in a new tab.

Original job description

Job Description

What is the opportunity?

The Manger, Process Owner for Cash Management Operations (CMO) will be responsible to drive operational excellence and process transformation across cash management product delivery by optimizing call center workflows, streamlining client onboarding journeys, and enhancing ongoing product maintenance operations. You will design, optimize, and continuously improve business processes using Lean Six Sigma and process design methodologies, delivering AI-enabled automation while maintaining rigorous risk governance. This role combines strategic thinking with hands-on process transformation expertise to unlock operational excellence.

What will you do?

Process Intelligence & Optimization

Conduct comprehensive end-to-end process assessments using process mapping, data analytics, and process mining to identify inefficiencies, bottlenecks, and root causes
Design and implement process improvements leveraging Lean Six Sigma methodologies, automation opportunities, and AI-enabled solutions
Develop and monitor KPIs and performance dashboards to track process health, cycle time reduction, quality improvement, and cost savings
Translate strategic LOB objectives into actionable process optimization roadmaps with quantifiable business cases

AI & Automation Leadership

Identify and evaluate opportunities to deploy AI, robotic process automation (RPA), and intelligent workflows as transformation enablers
Partner with technology and data teams to assess automation feasibility, ROI, and implementation requirements
Champion adoption of process intelligence tools and platforms to drive data-informed decision-making

Stakeholder Leadership & Communication

Serve as the primary strategic advisor to Lines of Business on operational efficiency, process redesign, and transformation initiatives
Communicate complex process improvements, business cases, and change initiatives clearly to executive, operational, and technical audiences
Facilitate cross-functional collaboration between LOB, Operations, IT, and support teams to ensure seamless implementation and change adoption

Risk Mitigation & Governance

Identify, evaluate, and monitor process risks; design and implement effective controls aligned with regulatory and compliance requirements
Ensure process governance, policy adherence, and stakeholder accountability across all process changes
Support IT on validation, testing, and sign-off for technology enhancements and system implementations

What do you need to succeed?

Must-have:

Call center operations experience, including understanding of contact center workflows, processes, and service delivery optimization
Deep understanding of Payments and Cash Management products, services, and operational processes.
Knowledge of cash management products and commercial client payment solutions
Exposure to commercial client support operations and relationship management in a business banking context
Experience in process improvement, operational transformation, or process management
Proficiency in process mapping, documentation, and process modeling
Strong process design and redesign experience with measurable business impact
Risk identification, control design, and operational governance experience
Exceptional stakeholder management skills across diverse teams and organizational levels
Strategic thinking and business acumen; ability to connect process improvements to business outcomes
Excellent communication skills - verbal and written - with ability to influence at all levels

Nice-to-have:

Hands-on experience with process intelligence platforms, RPA, or AI/automation tools
Change management certification or training
Banking/financial services industry experience
Experience with process mining or advanced analytics tools

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Flexible work/life balance options
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Access to a variety of job opportunities across business and geographies WMUS

Job Skills

Agile Methodology, Business Data Analysis, Business Process Modeling, Commercial Acumen, Communication, Critical Thinking, Decision Making, Group Problem Solving, Interpersonal Relationship Management, Requirements Analysis

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-08-19

Application Deadline:

2026-10-07

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The Manager will drive operational excellence and process transformation across cash management operations by optimizing workflows and implementing AI-enabled automation. They will also serve as a strategic advisor to lines of business, ensuring risk governance and effective process redesign.

Requirements

Candidates must have extensive experience in call center operations, cash management products, and process improvement methodologies like Lean Six Sigma. Strong stakeholder management, risk identification skills, and the ability to influence at all levels are essential for success in this role.

Skills

Call center operations
Cash management
Process improvement
Lean Six Sigma
Process mapping
Data analytics
Process mining
AI-enabled automation
RPA
Stakeholder management
Risk governance
Business banking
Strategic thinking
Operational excellence
Change management
Communication

Benefits

Total Rewards Program
Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock
Flexible work/life balance options

Visa sponsorship

Not detected in the job text

Keywords

Cash Management Operations
Process Transformation
Lean Six Sigma
AI
Robotic Process Automation
RPA
Process Mapping
Data Analytics
Process Mining
Operational Governance
Risk Mitigation
Business Banking
KPIs
Change Management
Workflow Optimization
Strategic Planning
Financial Services
Banking
Process Intelligence
Client Onboarding
Service Delivery
Operational Excellence
Stakeholder Management
Business Acumen
Technology Implementation
Process Design
Performance Dashboards
Regulatory Compliance
Automation
Intelligent Workflows

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