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Added 7 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 23 hours ago
SM
RQ00762 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Systems Analyst with 5–8 years of experience in systems analysis, functional consulting, or a similar IT-focused role. The ideal candidate will have hands-on…
Added 1 day ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
IMAX is seeking a Business Analyst to bridge business functions, technology teams, data teams, project management, and senior leadership in defining and delivering technology-enabled…
Added 1 day ago
C
Analyste financier principal - Finance d'affaires
CGI
Montreal, QC
- Full-time
Join CGI's GTO business unit as a Senior Financial Analyst, where you'll combine financial analysis, forecasting and accounting expertise with the opportunity to work closely with business…
Added 1 day ago
LI
PeopleSoft Senior Systems Analyst #2
Lotus IT Solutions
Toronto, ON
- Contract
…Delivery and Procurement, is seeking a PeopleSoft Senior Systems Analyst to support the Workforce Information Network (WIN) system - a business-critical Oracle PeopleSoft HCM ERP…
Added 1 day ago
LI
PeopleSoft Senior Systems Analyst
Lotus IT Solutions
Toronto, ON
- Contract
…Delivery and Procurement) is seeking a PeopleSoft Senior Systems Analyst to support the Workforce Information Network (WIN) system - a business-critical Oracle PeopleSoft HCM 9.2…
Added 1 day ago
SM
RQ00762 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Systems Analyst with 5–8 years of experience in systems analysis, functional consulting, or a similar IT-focused role. The ideal candidate will have hands-on…
Added 1 day ago
SM
RQ00762 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Systems Analyst with 5–8 years of experience in systems analysis, functional consulting, or a similar IT-focused role. The ideal candidate will have hands-on…
Added 1 day ago
SM
RQ00762 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Systems Analyst with 5–8 years of experience in systems analysis, functional consulting, or a similar IT-focused role. The ideal candidate will have hands-on…
Added 1 day ago
AC
Revenue Management Analysis, Science and Innovation Analyst
Air Canada
Dorval, QC
- Full-time
Support the implementation of approved solutions and the development of automation and monitoring models to support their production deployment.
Added 1 day ago
'
Agriculture Supply Analyst
''
Toronto, ON
- Full-time
Reporting to the Senior Manager, North America Agriculture Appetizer Supply, the Agriculture Supply Analyst is responsible for ensuring the efficient flow of agricultural raw materials…
Added 1 day ago
AC
Analyste Comptable/Accounting Analyst
Aston Carter
Montreal, QC
- $36 to $43 CAD / hour
- Full-time
…Microsoft Office, en particulier Excel pour lanalyse et la production de rapports. Lorganisation offre un environnement professionnel axé sur la collaboration, lamélioration continue des…
Added 1 day ago
MC
SAP Functional Analyst
MatchBox Consulting Group
Vancouver, BC
- $95,000 to $120,000 CAD / year
- Contract
Provide production support, troubleshoot functional issues, and perform root cause analysis to ensure timely issue resolution.
Added 1 day ago
TI
Data Quality Analyst
Transportation Investment Corporation
Vancouver, BC
- $83,000 to $114,000 CAD / year
- Full-time
The Data Quality Analyst is responsible for ensuring the accuracy, reliability and consistency of information classified by organizational business processes using a structured taxonomy.…
Added 1 day ago
RB
Operations Analyst, Production Support
Royal Bank of Canada
Toronto, ON
- Full-time
As an Operations Analyst on the Production Services Team, you will be responsible for the monitoring and processing of batch/online applications across the multiple platforms that reside in…
Added 1 day ago
DG
Analyst, Tax - Research and Development and Government Incentives (SR&ED)
Doane Grant Thornton LLP
Toronto, ON
- Full-time
As an Analyst, Tax [Research & Development and Government Incentives] your responsibilities will include:
Added 1 day ago
AT
Quality Control Analyst
Agilent Technologies
Charlottetown, PE · Canada-Prince Edward Island-Charlottetown
- Full-time
BIOVECTRA, part of Agilent, is a leading contract development and manufacturing organization supporting the production of life-changing pharmaceutical therapies. Join a collaborative team…
Added 1 day ago
CN
Supply Management Analyst
Canadian Natural
Calgary, AB
- Full-time
Make your mark while you grow your career! As a Supply Management Analyst, you'll be responsible for supporting and managing pipe desk operations within the energy sector, ensuring…
Added 1 day ago
RI
Production Support Analyst (Akamai / Web Platforms)
Raas Infotek
Toronto, ON
- Contract
Job Title: Production Support Analyst (Akamai / Web Platforms)
Added 1 day ago
IT Application Analyst (WMS)
Canada Cartage Group of Companies
Mississauga, ON
Weekend and afterhours support is required based on production issues and project timelines
Added 1 day ago
KR
Production Support Analyst (Akamai / Web Platforms)
KTek Resourcing
Toronto, ON
- Contract
Position: Production Support Analyst (Akamai / Web Platforms)
Added 1 day ago
GV
Analyste en approvisionnement
Groupe Vision
Canada
- Full-time
Vous avez de l’expérience en analyse de données, en production de rapports sur les stocks et en élaboration de rapports à l’aide d’outils tels que Tableau, Navision, Business Central ou…
Added 1 day ago
R
Manager Technology - Eagle Product Consultant
Raise
Toronto, ON
- Full-time
2+ years of team leadership, project lead, or manager-level experience overseeing technical delivery or production support workflows.
Added 1 day ago
H
Production Support Analyst
Hays
Montreal, QC
- Contract
We are looking for a Technical Production Support Analyst who is interested in distributed systems and working with high-scale services. The successful candidate enjoys working in a…
Added 1 day ago
HG
Business Systems Analyst (AI and Automation)
Hypertec Group
QC · St-Laurent, QC
- Full-time
Hypertec is seeking a Business Systems Analyst, AI and Automation to join our Project Management team in Montreal, Quebec. If you are motivated, collaborative, and aligned with our values,…

Royal Bank of Canada

Operations Analyst, Production Support

Toronto, ON, M9W 0A4, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 23, 2026

Original job description

Job Description

What is the opportunity?

As an Operations Analyst on the Production Services Team, you will be responsible for the monitoring and processing of batch/online applications across the multiple platforms that reside in the Ontario Computer Centre on a 7x24x365 basis using Zeke scheduler. These applications can reside in any one or multiple number of IBM z/OS environments (Ontario, Quebec, British Columbia, Investor & Treasury Services, US Wealth Management, RBC Capital Markets). You will be actively involved in handling production problem situations and applying changes to the z/OS application environment.

What will you do?

Monitor production batch job flows across all platforms (z/OS, VSE, HP, UNIX, Windows, ISeries) using ZEKE, MVS/ISPF for all processing environments (Ontario, Quebec, British Columbia, Investor & Treasury Services, US Wealth Management, RBC Capital Markets).
Ensure problems are quickly identified through review of Zeke monitoring, inbound calls, emails or tickets while providing the highest possible level of production support and service to clients.
Engage appropriate operations/support personnel on a technical level to resolve issues in a timely manner.
Review all errors with management and recommends permanent solutions to avoid a reoccurrence and identify the potential impact to the bank.
Implement changes to various applications and verify their accuracy and success.
Ensure that services are available as per client expectations and as per Service Level Agreement.
Utilize ZEKE, ZEBB, MVS, ISPF, IMS, DB2, VSM, OMS, OnDemand, CICS, Service Now, and Connect:Direct daily.

What do you need to succeed?

Must have

Undergraduate degree with IT background coupled with change management experience in complex programs with high frequency of requests and multiple priorities.
Demonstrated ability in written and oral communication skills along with strong presentation skills. Ability to determine the information and communication needs of the stakeholders and project.
Strong organizational and time management capabilities.
Ability to work in a 7x24x365 hybrid environment.
Deadline-driven and results-oriented; able to meet consistently high-quality standards while handling a variety of tasks and deadlines simultaneously.

Nice-to-have:

Programming/coding experience: Angular, React/Vue.js, VBA (macros), C#, Node.js, Active Directory, Elastic Search, Windows Servers etc.
Experience with Job Control Language (JCL) environments and mainframe computing
Postsecondary degree with a major in Computer Science, Engineering, or Technology
Experience working rotating shifts in a hybrid work environment.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Access to a variety of job opportunities across business

#TechPJ

Job Skills

Business Continuity and Disaster Recovery (BCDR), Customer Service, Decision Making, Group Problem Solving, Hardware Infrastructure, Interpersonal Relationships, IT Systems Management, Service Request Management

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-10-23

Application Deadline:

2026-11-27

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

Monitor and process batch and online applications across multiple platforms on a 24/7 basis using Zeke scheduler. Engage support personnel to resolve production issues and implement changes to the z/OS application environment.

Requirements

Requires an undergraduate degree with an IT background and experience in change management for complex programs. Candidates should possess strong organizational skills and the ability to work in a 24/7 hybrid environment.

Skills

Zeke scheduler
IBM z/OS
Production support
Batch job monitoring
Change management
MVS/ISPF
IMS
DB2
CICS
Service Now
Connect:Direct
Problem solving
Communication skills
Time management
Technical support
Mainframe computing

Benefits

Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock options

Visa sponsorship

Not detected in the job text

Keywords

Operations Analyst
Production Support
Zeke
z/OS
Batch processing
Mainframe
JCL
Service Now
Change management
IT Systems Management
Business Continuity
Disaster Recovery
Angular
React
Vue.js
VBA
C#
Node.js
Active Directory
Elastic Search
Windows Servers
IMS
DB2
CICS
Connect:Direct
Hardware Infrastructure
Technology
Operations
Banking
Hybrid environment

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