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Added 25 mins ago
Business Analyst – KYC / Fraud & AML
Staffingine LLC
Mississauga, ON
Full-time
Position: Business Analyst – KYC / Fraud & AML
Added 27 mins ago
Research Project Coordinator Analyst - Cancer Care - Department of Research
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Reporting to the Principal Investigator, the Project Coordinator will support the coordination and delivery of projects conducted within an embedded research program situated within the…
Added 56 mins ago
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Royal Bank of Canada

Senior Application Support Analyst

Toronto, ON, M9W 0A4, Canada

Job type: Full-time
Apply by: Oct 2, 2026
Posting language: English
Posted: Sep 18, 2026

Apply About employer

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Original job description

Job Description

The BPM team is undertaking multiple complex initiatives as part of Wealth Management Technical and Solutions ongoing plan to transform major Business Process systems from old technology to new Cloud based platform and taking over ownership of infrastructure support as part of new operational model. In this role you will be working with multiple IT partners to support Pega applications built on Cloud based platform, participate in transformation projects and processes by following Agile-like methodology and using DevOps pipeline. The role will coordinate, communicate and execute activities to ensure objectives are accomplished according on time

What will you do?

Work with customer support team on issue trouble-shooting, tracing, analyzing, logging, and opening SR to Vendor or AppDev team when applicable, and implement the proposed resolution.
Perform system health check, monitoring, alerting, and corresponding action as required.
Analyze system monitoring dashboard (Dynatrace), logging system (ELK), and other tools to identify potential issues, conflicts, and risks.
Work with AppDev teams on releases by joining project update meetings, reviewing implementation plan, performing OAT and PROD deployment through secured channel (PAM) using CI/CD Pipeline, and participating in Post Implementation Verification when applicable.
Generate varieties of reports based on the requirement including but not limited to business data mining, issue / ticket tracking, and regulatory / compliance reports.
Participate in daily meetings in agile-like environment hosted by variety of teams including AppDev and Support for updates.
Establish healthy working relationships across variety of IT partners / units and platforms to build influence and impact with key business partners.
Contribute to ongoing administrative program activities as required.

Must have:

Experience with Docker, Helm, Kubernetes and OpenShift 4.x preferable
Experience with monitoring tools and creating dashboards on ELK stack, Dynatrace
Experience with creating or managing CI/CD pipelines on Github, Jenkins, UCD, Artifactory, Aquascan, etc
Experience with SRE (Site reliability Engineering) Tools such as PagerDuty.
Deadline-driven and results-oriented; able to meet consistently high quality standards while handling a variety of tasks and deadlines simultaneously.

Nice-to-have:

Experience with java based applications on Tomcat.
Experience with Pega platform knowledge.
Excellent interpersonal skills to work across IT partners and business.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Work in a dynamic, collaborative, progressive, and high-performing team
Ability to make a difference and lasting impact
Flexible work/life balance options
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities

Job Skills

Agile Methodology, Application Maintenance, Applications Support, Communication, Compuware dynaTrace, Customer Support, DevOps, Docker (Software), Elk Stack, Information Technology (IT) Infrastructure, Infrastructure Support, Kubernetes, Monitoring Tools, PagerDuty, Site Reliability Engineering, Systems Software

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-08-26

Application Deadline:

2026-10-02

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

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More about this job

Responsibilities

The analyst will support Pega applications on a cloud-based platform by troubleshooting issues, monitoring system health, and managing deployments. They will also collaborate with IT partners to execute transformation projects and generate regulatory and compliance reports.

Requirements

Candidates must have experience with containerization tools like Docker and Kubernetes, monitoring stacks such as ELK and Dynatrace, and CI/CD pipeline management. Strong interpersonal skills and the ability to work in an agile environment are essential for this role.

Skills

Agile methodology
Application support
DevOps
Docker
Kubernetes
OpenShift
Dynatrace
ELK stack
CI/CD pipelines
Jenkins
PagerDuty
Site reliability engineering
Troubleshooting
System monitoring
Infrastructure support
Pega

Benefits

Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock options
Flexible work/life balance options

Visa sponsorship

Not detected in the job text

Keywords

BPM
Wealth Management
Cloud platform
Infrastructure support
Pega
Agile
DevOps
Docker
Helm
Kubernetes
OpenShift
Dynatrace
ELK stack
CI/CD
Github
Jenkins
UCD
Artifactory
Aquascan
SRE
PagerDuty
PAM
Tomcat
Java
System monitoring
Data mining
Regulatory reporting
Compliance
Application maintenance
IT infrastructure

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