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Added 1 hour ago
NB
AVP & Regional Lead, Western Canada Advisory Group
National Bank of Canada
Calgary, AB
- Full-time
key partner to Commercial Banking deal teams, Risk Management, and Western
Added 1 hour ago
NB
Senior Data Scientist
National Bank of Canada
Montreal, QC
- Full-time
A career as a Data Scientist in the Client Data Valorisation team at National Bank means serving as a predictive modelling and data valorisation specialist. This position allows you to have…
Added 1 hour ago
NB
Credit Analyst
National Bank of Canada
Toronto, ON
- Full-time
Being a Credit Analyst on the Equipment Finance team at National Bank means serving as a trusted risk expert and key partner to our sales and credit teams. In this role, you'll use your…
Added 1 hour ago
AG
Account Executive, Insurance - Toronto
American Global
ON · Ontario
- Full-time
Serve as strategic point of contact for client
Added 2 hours ago
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Insurance Advisor, Mobile Auto
HUB International
Langley (District), BC · Langley, BC
- Full-time
Our Community Branch Network Division is seeking a client-focused Insurance Advisor. We want someone who thrives in a fast-paced and ever-changing environment.
Added 4 hours ago
C
Sr Finance Manager
Confidentiel
Markham, ON
- $140,000 to $150,000 CAD / year
- Full-time
Partner with internal teams to resolve reporting issues, respond to ad hoc financial requests, and deliver clear analysis for business planning.
Added 4 hours ago
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Brand, Marketing and Communications (BMC) - Specialist - Service Lines (3 months contract)
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Toronto, ON
- Contract
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Added 6 hours ago
SM
RQ11741 – Product Manager – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11741
Added 6 hours ago
SM
RQ11741 – Product Manager – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11741
Added 6 hours ago
SM
RQ00239 – Senior Data Architect/Modeller
S M Software Solutions Inc
Toronto, ON
- Internship
Partner with Data Governance teams to embed data ownership, quality, metadata, lineage, classification, and lifecycle requirements into architecture and data products.
Added 6 hours ago
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RQ00242 – Senior Data Analytical Specialist/Scientist
S M Software Solutions Inc
Toronto, ON
- Full-time
Partner with business stakeholders to identify high-value AI and analytics opportunities and assess potential business value and feasibility.
Added 6 hours ago
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RQ00239 – Senior Data Architect/Modeller
S M Software Solutions Inc
Toronto, ON
- Internship
Partner with Data Governance teams to embed data ownership, quality, metadata, lineage, classification, and lifecycle requirements into architecture and data products.
Added 6 hours ago
SM
RQ11741 – Product Manager – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11741
Added 6 hours ago
SM
RQ00242 – Senior Data Analytical Specialist/Scientist
S M Software Solutions Inc
Toronto, ON
- Full-time
Partner with business stakeholders to identify high-value AI and analytics opportunities and assess potential business value and feasibility.
Added 6 hours ago
SM
RQ00242 – Senior Data Analytical Specialist/Scientist
S M Software Solutions Inc
Toronto, ON
- Full-time
Partner with business stakeholders to identify high-value AI and analytics opportunities and assess potential business value and feasibility.
Added 6 hours ago
SM
RQ00239 – Senior Data Architect/Modeller
S M Software Solutions Inc
Toronto, ON
- Internship
Partner with Data Governance teams to embed data ownership, quality, metadata, lineage, classification, and lifecycle requirements into architecture and data products.
Added 6 hours ago
SM
RQ00244 – Data Science Developer – Senior
S M Software Solutions Inc
Toronto, ON
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Partner with Product Managers, Data Scientists, Data Engineers, Data Architects, and business teams to translate requirements into working AI solutions.
Added 6 hours ago
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RQ00244 – Data Science Developer – Senior
S M Software Solutions Inc
Toronto, ON
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Partner with Product Managers, Data Scientists, Data Engineers, Data Architects, and business teams to translate requirements into working AI solutions.
Added 6 hours ago
SM
RQ00244 – Data Science Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Partner with Product Managers, Data Scientists, Data Engineers, Data Architects, and business teams to translate requirements into working AI solutions.
Added 8 hours ago
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Senior Project Manager | Commercial Interiors
Clearspace
Toronto, ON
- Full-time
During construction, partner with the Site Supervisor to ensure tight project administration, proactive issue resolution, and clear client communication.
Added 8 hours ago
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Contracts and Compliance Manager
Robert Half
Toronto, ON · Greater Toronto Area, Canada
- $135,000 to $150,000 CAD / year
- Full-time
Our client is seeking an experienced Contracts & Compliance Manager to oversee commercial contracts, compliance programs, and enterprise risk management across a growing manufacturing…
Added 8 hours ago
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Bilingual Sales Associate, Apartments.com/ Associé(e) aux ventes bilingue, Apartments.com - Montréal, Québec
CoStar
Montreal, QC
- Full-time
Orientation client – Bâtir de solides relations avec les clients en offrant un soutien exceptionnel grâce à des communications régulières à valeur ajoutée, en partageant des analyses du…
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Gameplay Designer 2 [AQ-25835]
Aquent
Vancouver, BC
- $48 to $52 CAD / hour
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Aquent is proud to partner with a pioneering force in the gaming industry, celebrated for pushing the boundaries of interactive entertainment and delivering groundbreaking, globally…
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Senior Hybrid Interactive/Visual Designer [AQ-25913]
Aquent
Toronto, ON
- $60 to $63 CAD / hour
- Contract
Partner with UX researchers - and lead targeted evaluative research - to ground design decisions in verifiable user feedback.
Added 8 hours ago
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eCommerce Operations Analyst, Order and Vendor Support. [AQ-25906]
Aquent
Toronto, ON
- $25 to $30 CAD / hour
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Our client is a premier retail organization recognized for its innovative approach to commerce and its commitment to operational excellence. With a rapidly expanding eCommerce footprint,…

Royal Bank of Canada

Senior Configuration Analyst

Calgary, AB, T2P 1C9, Canada
Vancouver, BC, V6E 3V5, Canada
Toronto, ON, M9W 0A4, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 25, 2026
Experience: 3+ years of proven ServiceNow experience (CMDB, Data Certification, Audit modules)
Posting language: English
Posted: Nov 4, 2026

Original job description

Job Description

What is the Opportunity?

This senior role ensures the integrity, compliance, and operational excellence of RBC's IT infrastructure through comprehensive CMDB and asset management. You'll maintain data accuracy, oversee data certification and audit processes, and implement world-class standards for Infrastructure Services while ensuring alignment with regulatory requirements.

What will you do?

Maintain the ServiceNow CMDB, including CI types, naming conventions, attributes, and relationships
Ensure data accuracy, compliance, and regular updates, and resolve discrepancies

Track, priorities, and resolve CMDB issues in ServiceNow
Monitor SLAs and escalate complex issues for governance review

Partner with governance and compliance teams to establish and enforce CMDB and data certification policies
Ensure process changes are approved and communicated

Design and manage workflows to validate CMDB accuracy
Ensure timely attestations and drive reconciliation with enterprise Sources of Truth

Maintain audit readiness with regular evidence and documentation
Address compliance gaps, recommend corrective actions, and document recurring-issue fixes

Train and mentor on configuration management and compliance requirements
Communicate clearly with technical and non-technical stakeholders, and engage technology owners

Regularly review and improve CM processes and ServiceNow workflows and controls
Stay current on platform updates and industry trends

What do you need to succeed?

Must have:

3+ years of proven ServiceNow experience (CMDB, Data Certification, Audit modules)
Demonstrated expertise in ServiceNow Configuration Management Issue & Task Management
Strong ITIL knowledge (Configuration, Incident, Change, Audit Management)
Proven leadership capability with strong cross-functional collaboration skills
Excellent analytical, problem-solving, and communication skills

Nice-to-Have

ITIL v4 Foundations certification
Familiarity with regulatory standards and audit frameworks
ServiceNow Discovery experience
2+ years supporting and monitoring audit controls and IT compliance procedures
ITIL Intermediate certifications
Prior ServiceNow CMDB management experience

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Opportunities to do challenging work
Access to a variety of job opportunities across business and geographies

#TECHPJ

Job Skills

Adaptability, Critical Thinking, Decision Making, Detail-Oriented, Industry Knowledge, Information Technology Infrastructure Library (ITIL), Information Technology Trends, Systems Software, Time Management

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-11-03

Application Deadline:

2026-11-25

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The Senior Configuration Analyst will maintain the integrity and compliance of the ServiceNow CMDB by managing CI types, relationships, and data certification processes. They will also collaborate with governance teams to resolve discrepancies, monitor SLAs, and ensure audit readiness through rigorous documentation and process improvements.

Requirements

Candidates must have at least 3 years of proven experience with ServiceNow CMDB, Data Certification, and Audit modules. Strong knowledge of ITIL frameworks and excellent analytical and cross-functional leadership skills are required for this role.

Skills

ServiceNow
CMDB
Data Certification
Audit Management
ITIL
Configuration Management
Incident Management
Change Management
Data Accuracy
Compliance
Governance
Workflow Design
Analytical Skills
Problem-solving
Communication
Leadership

Benefits

Bonuses
Flexible benefits
Competitive compensation
Stock options
Training program

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
CMDB
ITIL
Configuration Management
Data Certification
Audit
Compliance
Infrastructure Services
SLA
Governance
Workflow
Reconciliation
IT Infrastructure
Asset Management
Discovery
ITIL v4
Technical Stakeholders
Data Accuracy
Regulatory Standards
Evidence Documentation
Mentoring
Process Improvement
Technology Operations
Financial Services

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