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Royal Bank of Canada

Technical Analyst

Toronto, ON, M9W 0A4, Canada

Job type: Full-time
Apply by: Sep 29, 2026
Posting language: English
Posted: Sep 22, 2026

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Original job description

Job Description

What is the opportunity?

We're looking for someone to join our team who is passionate about making a difference in the fast-paced world of capital markets. As a desktop support specialist, you'll be the go-to person for our clients, helping them navigate complex technical issues and providing top-notch support. It's a challenging role, but also incredibly rewarding. You'll have the opportunity to work with a talented team, develop your skills, and take ownership of your work. Plus, you'll be part of a company that values its people and is committed to helping you grow and thrive.

What will you do?

Provide technical assistance and support to capital markets clients
Troubleshoot and resolve complex technical issues in a timely manner
Install, configure, and maintain computer systems and software
Offer guidance and training to clients on new technologies and systems
Collaborate with internal teams to identify and implement process improvements
Develop and maintain technical documentation and knowledge bases
Stay up to date with industry trends and emerging technologies to provide expert support
Deliver exceptional customer service and ensure client satisfaction

What do you need to succeed?

Must-have

Strong technical skills and knowledge of computer systems, software, and networking
Excellent problem-solving and troubleshooting abilities to resolve complex technical issues
Effective communication and interpersonal skills to provide top-notch support to clients
Ability to work collaboratively as a team player, sharing knowledge and expertise to achieve common goals
A strong desire to learn and stay up to date with new technologies and industry trends

Nice-to-have

Experience with IT service management frameworks, such as ITIL
Familiarity with financial industry applications and systems
Certification in a relevant technical area, such as CompTIA A+ or Microsoft certifications
Previous experience working in a fast-paced, dynamic environment, such as a trading floor or financial institution

What's in it for you?

We thrive on progressive thinking and working together to deliver trusted advice and helping our clients and communities prosper while reaching our potential and achieving mutual success.

We offer:

A comprehensive Total Rewards Program including bonuses, flexible benefits, and competitive compensation
Leaders who support your development through coaching and managing opportunities
Opportunities to work with the best in the field and make a lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services

Job Skills

Critical Thinking, Customer Support Systems, Group Problem Solving, Installation Support, IT Service Level Management, IT Service Management (ITSM), IT Standards, Technical Troubleshooting

Additional Job Details

Address:

ROYAL BANK PLAZA, 200 BAY ST:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-09-09

Application Deadline:

2026-09-29

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

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More about this job

Responsibilities

Provide technical assistance and support to capital markets clients while troubleshooting complex technical issues. Collaborate with internal teams to implement process improvements and maintain technical documentation.

Requirements

Requires strong technical skills in computer systems, software, and networking with excellent problem-solving abilities. Experience with IT service management frameworks and financial industry applications is considered an asset.

Skills

Technical support
Troubleshooting
Computer systems
Networking
Problem-solving
Communication
Customer service
ITIL
Financial industry applications
CompTIA A+
Microsoft certifications
Critical thinking
Installation support
IT service management

Benefits

Bonuses
Flexible benefits
Competitive compensation
Coaching and managing opportunities
World-class training program

Visa sponsorship

Not detected in the job text

Keywords

Technical Analyst
Capital markets
Desktop support
Computer systems
Networking
Troubleshooting
ITIL
Financial industry
CompTIA A+
Microsoft certifications
IT service management
Customer service
Technical documentation
Trading floor
Process improvement

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