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Royal Ontario Museum

Group Sales Assistant

Toronto, ON, Canada

HOURLY RATE: $26.60 – $30.41 · Part-time

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Job details

Pay: HOURLY RATE: $26.60 – $30.41
Job type: Part-time
Apply by: May 3, 2027
Posting language: English
Posted: Oct 16, 2026

Original job description

WHO WE ARE
Opened in 1914 and welcoming over 1.3 million visitors annually, the Royal Ontario Museum (ROM) is Canada's most-visited museum, ranking among the top 10 cultural institutions in North America. At ROM, we are dedicated to building and sharing global collections, sharing knowledge, inspiring learning, and fostering community engagement. As a globally recognized field research institute, ROM houses an impressive collection of over 18 million artworks, cultural objects, and natural history specimens, showcased in over 40 galleries and exhibition spaces. We are committed to creating a space where art, culture, and nature intersect, connecting people and communities to the past, present and shared future.

As we continue to work toward our goals to transform and evolve as one of the world’s foremost 21st-century museums, we seek passionate and dynamic team members who embody our mission and values.

WHO WE NEED
We are seeking a detail-oriented and client-focused Group Sales Assistant to support the Tourism & Promotions team at ROM. This role is perfect for someone who thrives in a dynamic sales and service environment, enjoys building relationships, and takes pride in delivering tailored experiences to diverse groups. From Tour Operators to corporate and community organizations, you’ll help ensure every visitor’s group’s experience starts with excellence.

If you bring administrative precision, a flair for customer service, and a genuine interest in the arts, culture, or education sectors, this could be a great fit.

HOW YOU WILL MAKE AN IMPACT

Support the daily business of Group Sales by arranging and selling tailored group visits for a variety of clients, including Tour Operators, performance troupes, corporate teams, and community organizations
Maximize revenue by upselling enhancements such as exhibition access, guided tours, and team-building experiences adapting offerings to suit client needs
Respond to group inquiries across channels (email, phone, web, and in-person), book experiences, schedule staff/volunteers, and organize invoicing and payment processing
Contribute to seamless visitor experiences by ensuring accurate scheduling, timely follow-ups, and exceptional service from first contact through post-visit
Provide administrative support to the Tourism & Promotions team, including maintaining records, researching new client opportunities, and updating tourism listings
Track all client interactions in the ticketing system to support ongoing stewardship, accurate reporting, and future engagement efforts

WHAT YOU BRING

Completion of some post-secondary education (less than 2 years) in marketing, education, tourism, museum studies, or a related discipline
At least one (1) year of administrative or sales support experience, ideally in a not-for-profit, cultural, or educational environment
Outstanding customer service and interpersonal skills, with a warm, professional approach to group sales and client communication
Strong organizational and multitasking abilities, with a proven track record of meeting deadlines and managing competing priorities
Proficiency with Microsoft Office (Word and Excel) and familiarity with ticketing and financial systems (e.g., VivaTickets BOS, Sage) are an asset
A solutions-oriented mindset with the ability to listen to client needs, tailor offerings, and contribute to memorable group experiences
A collaborative spirit and the ability to work independently in a fast-paced environment
Bilingualism in French and English is considered an asset

WHAT WE OFFER

Perks: Free ROM membership for permanent full-time and part-time staff, plus discounts to over 200 attractions through Attractions Ontario
And more!

SALARY & TERMS OF EMPLOYMENT

START DATE: December 2026
OPEN DATE: November 4, 2026
CLOSE DATE: Open until filled
STATUS: Part-time, permanent
EMPLOYEE GROUP: OPSEU Local 543
HOURLY RATE: $26.60 – $30.41
SCHEDULE: Up to 24 hours weekly
PROBATIONARY PERIOD: 420 hours or six (6) months
LOCATION (onsite): Toronto, ON

WHAT TO EXPECT IN OUR INTERVIEW PROCESS

Initial conversation: Apply online. Selected individuals will be invited to complete a pre-recorded video questionnaire to tell us more about your interest in ROM
First interview: A 1-hour in-person or virtual interview with the Hiring Manager and a member of the HR team. This in-depth interview will focus on your skills and how they align with the team's and ROM's needs
Second interview: A 1-hour in-person meeting with the Hiring Manager and relevant team members. You may be asked to present a pre-assigned case study and discuss scenarios relevant to your role. Depending on the position, you might also be given a tour of ROM and receive a preview of your responsibilities and interactions

The above-listed process may change or vary based on the nature and scope of the position.

**All virtual conversations and interviews will be conducted via Microsoft Teams and may be recorded.**

WHY PEOPLE CHOOSE ROM

Cultural engagement: Daily interactions with Toronto's diverse culture and international visitors offer insights into social and cultural trends. We champion inclusive community programs and connections through diverse experiences
Continuous learning: At ROM, expertise and continuous skill development are paramount. Our culture of curiosity and open-mindedness fosters growth beyond traditional career paths
Passion & fulfillment: Our work in preserving and curating cultural narratives brings deep satisfaction. We are passionate about the arts, global history, cultural diversity, and leveraging digital technologies to enhance accessibility
Team & culture: ROM promotes a positive workplace with collaborative, supportive teams that encourage creativity and innovation. We value new ideas and collective problem-solving
Academic collaboration: We are committed to education, partnering with universities and providing student resources, underscoring our dedication to research and accessibility

If you’re excited about this role, even if your experience differs from the specific requirements, we encourage you to apply. We’re keen to meet candidates who can contribute their talents to our goals, and will consider an equivalent combination of knowledge, skills, education, and experience.

COMMITMENT TO DIVERSITY, EQUITY, INCLUSION, & ACCESSIBILITY
At ROM, we embrace diversity in our exhibits, communities, and teams. We encourage applications from racialized persons, Indigenous Peoples, persons with disabilities, 2SLGBTQI+ individuals, and those who can further diversify our ideas. We are committed to equitable employment opportunities and a workplace free from discrimination and harassment.

We welcome and accommodate candidates with disabilities throughout the selection process. Please contact us at careers@rom.on.ca for assistance.

ADDITIONAL INFORMATION

ROM does not require “Canadian experience.” International applicants with equivalent experience are encouraged to apply
ROM uses technology-assisted tools (including JazzHR TalentFit) to support the review and screening of applications. All hiring decisions are made by human reviewers
This posting is for an existing vacancy

APPLY NOW

Only candidates selected for an interview will be contacted. Please note that all candidates receiving a verbal job offer will be subject to a background check. This includes a criminal background check and verification of professional references, and, other checks depending on the role.

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More about this job

Responsibilities

Arrange and sell tailored group visits, respond to client inquiries, book experiences, coordinate staff and volunteers, and manage invoicing and payments. Maintain accurate client records and ticketing-system interactions, support tourism administration, and deliver attentive service throughout the visitor experience.

Requirements

Requires some post-secondary education (less than two years) in a relevant field and at least one year of administrative or sales support experience. Candidates should have strong customer-service, communication, organizational, and multitasking abilities; Microsoft Office proficiency is expected, while ticketing or financial systems experience and French-English bilingualism are assets.

Skills

Group Sales
Customer Service
Client Communication
Relationship Building
Upselling
Booking And Scheduling
Invoicing And Payment Processing
Administrative Support
Recordkeeping
Research
Revenue Maximization
Organization
Multitasking
Microsoft Word
Microsoft Excel
Ticketing Systems

Benefits

Free ROM Membership
Discounts At Over 200 Attractions

Visa sponsorship

Not detected in the job text

Keywords

Group Sales
Tourism
Promotions
Tour Operators
Corporate Organizations
Community Organizations
Group Visits
Exhibition Access
Guided Tours
Team-Building Experiences
Customer Service
Client Relationships
Upselling
Booking
Scheduling
Staff Coordination
Volunteer Coordination
Invoicing
Payment Processing
Ticketing Systems
VivaTickets BOS
Sage
Microsoft Office
Microsoft Word
Microsoft Excel
Tourism Listings
Client Stewardship
Revenue Maximization
Museum
Arts And Culture

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