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Added 29 mins ago
BC
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- Full-time
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Added 29 mins ago
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Royal Ontario Museum

School Experiences Coordinator (12-month Contract)

Toronto, ON, Canada

EXPECTED COMPENSATION: $35.15 - $40.19 per hour · Part-time

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Job details

Pay: EXPECTED COMPENSATION: $35.15 - $40.19 per hour
Job type: Part-time
Apply by: Apr 17, 2027
Posting language: English
Posted: Oct 13, 2026

Original job description

WHO WE ARE
Opened in 1914 and welcoming over 1.3 million visitors annually, the Royal Ontario Museum (ROM) is Canada's most-visited museum, ranking among the top 10 cultural institutions in North America. At ROM, we are dedicated to building and sharing global collections, sharing knowledge, inspiring learning, and fostering community engagement. As a globally recognized field research institute, ROM houses an impressive collection of over 18 million artworks, cultural objects, and natural history specimens, showcased in over 40 galleries and exhibition spaces. We are committed to creating a space where art, culture, and nature intersect, connecting people and communities to the past, present and shared future.

As we continue to work toward our goals to transform and evolve as one of the world’s foremost 21st-century museums, we seek passionate and dynamic team members who embody our mission and values.

WHO WE NEED

We are seeking a highly organized, service-oriented School Experiences Coordinator to oversee the scheduling, administration, and day-to-day coordination of ROM's onsite and online educational programs.

Reporting to the Manager, School Programs, you will serve as a key point of contact for visiting school groups, educators, and program participants, ensuring that bookings, payments, schedules, and logistical arrangements run smoothly. You will also supervise the School Experiences Organizers, coordinate staff scheduling and payroll information, and maintain accurate attendance and financial records to support the ongoing success of ROM's School Programs.

This role is ideal for an experienced administrative and customer service professional who enjoys working in a fast-paced educational environment, supporting teams, and creating welcoming, well-organized experiences for students and educators. You will collaborate with colleagues across the Museum to support meaningful learning experiences for school communities.

HOW YOU WILL MAKE AN IMPACT

Coordinate the scheduling, registration, reception, and delivery logistics for onsite and online school programs, ensuring a welcoming and organized experience for visiting groups
Oversee school group bookings, admissions, payment processing, and daily arrangements, including learning spaces, lunch schedules, group orientation, and visitor flow
Develop and maintain accurate daily and weekly program schedules, coordinating with teaching staff and other ROM departments to ensure effective use of spaces and resources
Respond to school inquiries and special requests, resolve booking conflicts, and adjust schedules when circumstances change, including cancellations, weather disruptions, or technical issues
Supervise and train part-time School Experiences Organizers, coordinate daily work assignments, and oversee staff attendance and payroll reporting for School Programs employees and interns
Manage financial administration, including balancing payments, preparing deposits, coordinating invoices, reconciling transactions, and following up on outstanding accounts
Maintain accurate registration, attendance, revenue, client feedback, and staffing records, preparing reports to support departmental planning and financial decision-making
Collaborate with School Programs educators, Finance, Visitor Experience, Security, Facilities, and other ROM teams to coordinate logistics, resolve concerns, and support successful program delivery
Maintain accurate program information across booking systems and communication channels, coordinate administrative resources and supplies, and support continuous improvements to the school visitor experience

WHAT YOU BRING

Completion of three (3) years of post-secondary education or training in Arts Administration, Hospitality, Business, or a related field, or an acceptable equivalent combination of education and experience
Minimum three (3) years of administrative and customer service experience, including experience handling cash or processing payments, preferably in an educational or cultural environment
Excellent customer service, interpersonal, and communication skills, with the ability to interact professionally and courteously with educators, students, colleagues, and diverse visitors
Strong proficiency with Microsoft Office and other standard business applications, including spreadsheets, databases, email, and reporting tools
Experience using booking, scheduling, payroll, or other customized administrative systems, along with working knowledge of point-of-sale (POS) terminals
Demonstrated organizational and time-management skills, with the ability to manage competing priorities, maintain accuracy, and adapt quickly in a busy, visitor-facing environment
Strong analytical, problem-solving, and decision-making skills, with the ability to exercise sound judgment, work independently, and resolve unexpected scheduling or customer service challenges
Ability to collaborate effectively across departments, coordinate logistical details, and support a positive, efficient team environment. Previous supervisory experience is an asset
French-language proficiency, particularly the ability to communicate effectively with French-speaking clients, is an asset

WHAT WE OFFER

Perks: Free ROM membership for permanent full-time and part-time staff, plus discounts to over 200 attractions through Attractions Ontario
And more!

SALARY & TERMS OF EMPLOYMENT

START DATE: December 2026
OPEN DATE: October 19, 2026
CLOSE DATE: Open until filled
STATUS: Part-time, contract
EMPLOYEE GROUP: OPSEU Local 543
EXPECTED COMPENSATION: $35.15 - $40.19 per hour
SCHEDULE: Up to 24 hours weekly
PROBATIONARY PERIOD: 420 hours or Six (6) months
LOCATION (onsite): Toronto, ON

WHAT TO EXPECT IN OUR INTERVIEW PROCESS

Initial conversation: Apply online. Selected individuals will be invited to complete a pre-recorded video questionnaire to tell us more about your interest in ROM
First interview: A 1-hour in-person or virtual interview with the Hiring Manager and a member of the HR team. This in-depth interview will focus on your skills and how they align with the team's and ROM's needs

The above-listed process may change or vary based on the nature and scope of the position.

**All virtual conversations and interviews will be conducted via Microsoft Teams and may be recorded.**

WHY PEOPLE CHOOSE ROM

Cultural engagement: Daily interactions with Toronto's diverse culture and international visitors offer insights into social and cultural trends. We champion inclusive community programs and connections through diverse experiences
Continuous learning: At ROM, expertise and continuous skill development are paramount. Our culture of curiosity and open-mindedness fosters growth beyond traditional career paths
Passion & fulfillment: Our work in preserving and curating cultural narratives brings deep satisfaction. We are passionate about the arts, global history, cultural diversity, and leveraging digital technologies to enhance accessibility
Team & culture: ROM promotes a positive workplace with collaborative, supportive teams that encourage creativity and innovation. We value new ideas and collective problem-solving
Academic collaboration: We are committed to education, partnering with universities and providing student resources, underscoring our dedication to research and accessibility

If you’re excited about this role, even if your experience differs from the specific requirements, we encourage you to apply. We’re keen to meet candidates who can contribute their talents to our goals, and will consider an equivalent combination of knowledge, skills, education, and experience.

COMMITMENT TO DIVERSITY, EQUITY, INCLUSION, & ACCESSIBILITY
At ROM, we embrace diversity in our exhibits, communities, and teams. We encourage applications from racialized persons, Indigenous Peoples, persons with disabilities, 2SLGBTQI+ individuals, and those who can further diversify our ideas. We are committed to equitable employment opportunities and a workplace free from discrimination and harassment.

We welcome and accommodate candidates with disabilities throughout the selection process. Please contact us at careers@rom.on.ca for assistance.

ADDITIONAL INFORMATION

ROM does not require “Canadian experience.” International applicants with equivalent experience are encouraged to apply
ROM uses technology-assisted tools (including JazzHR TalentFit) to support the review and screening of applications. All hiring decisions are made by human reviewers
This posting is for an existing vacancy

APPLY NOW

Only candidates selected for an interview will be contacted. Please note that all candidates receiving a verbal job offer will be subject to a background check. This includes a criminal background check and verification of professional references, and other checks depending on the role.

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More about this job

Responsibilities

Coordinate scheduling, bookings, registration, payments, and logistics for onsite and online school programs, ensuring a smooth experience for visiting groups. Supervise and schedule program organizers, maintain financial and attendance records, and collaborate with museum teams to support program delivery.

Requirements

Requires three years of post-secondary education or training in arts administration, hospitality, business, or a related field, or an equivalent combination of education and experience, plus at least three years of administrative and customer service experience. Candidates should have strong communication, organizational, analytical, and problem-solving skills, proficiency with Microsoft Office and administrative systems, and experience handling payments; supervisory experience and French proficiency are assets.

Skills

Administrative Coordination
Customer Service
School Program Scheduling
Booking and Registration
Payment Processing
Financial Reconciliation
Staff Supervision
Staff Scheduling
Payroll Reporting
Recordkeeping and Reporting
Microsoft Office
Booking and Scheduling Systems
Point-of-Sale Systems
Problem-Solving
Time Management

Benefits

Free ROM Membership
Discounts At More Than 200 Attractions

Visa sponsorship

Not detected in the job text

Keywords

School Programs
Educational Programs
Arts Administration
Hospitality
Business Administration
Customer Service
Scheduling
Registration
Bookings
Payment Processing
Cash Handling
Point-of-Sale Systems
Microsoft Office
Spreadsheets
Databases
Payroll Reporting
Financial Reconciliation
Invoice Coordination
Attendance Records
Revenue Reporting
Visitor Experience
Staff Supervision
Staff Training
Logistics Coordination
Online Programs
Onsite Programs
French Language

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