Meditech Support Analyst

Job Summary & Requirements

For over 20 years, Collingwood General & Marine Hospital (CGMH), Georgian Bay General Hospital (GBGH), Headwaters Health Care Centre (HHCC) and Royal Victoria Regional Health Centre (RVH) have been in partnership sharing a single Health Information System (HIS) – Meditech. This group has come to be known as the “CARE4 Partnership”. With the implementation of Meditech Expanse, RVH has been identified by the partnership as the Lead agency providing regional Meditech support and some other key services. The primary purpose of this partnership of the four hospitals is to improve patient safety and quality of care by promoting and maintaining a one patient, one record vision in our single shared HIS. The CARE4 Partnership has identified information and technology as key pillar to support a safe and efficient patient experience while driving clinical excellence. We are excited to further expand our team to continue the ongoing support.

You may be assigned to an alternate main site temporarily at the discretion of Regional Digital Health Leadership. You may be required to provide on- call, after hours support, and you may be requested to flex your schedule based on organization requirements, project implementations, and incident management. This may require extended shifts, evenings, nights and/or weekends to provide excellent systems support to our hospitals which are open 24x7x365.

As the Meditech Support Analyst, you will report to the Regional Manager of Clinical Informatics. You are an integral part of the Regional Digital Health (RDH) team. This challenging position requires an individual to be self-directed, analytical, and organized. In this role you will be working closely with the Regional Clinical Applications Analysts, and RDH teams in supporting Meditech and associated systems, equipment and integration, while providing front line service and support to end-user’s clinical staff, physicians and the IT local service desks for the four-hospital partnership. This position will work with key stakeholders, to assist in managing and triaging Meditech service requests, clinical priorities and business needs, and assist as liaison with the Clinical Analyst of urgent issues so that effective solutions that are consistent with regional/organizational goals and objectives occur.

This role requires strong functional knowledge and understanding of the Meditech HCIS modules, operational workflows, including associated equipment, integrations and operational functions. The MEDITECH Support Analyst functions as Tier 2 service and support and may also support various workflow and modules associated with user and providers, other applications and maintenance of regional standards. You will require broad functional understanding of Meditech, supporting multiple internal and external stakeholders, initiatives, and projects, and provides support for operational changes, moves and provides options and support to development opportunities for system and process optimizations to meet project goals and objectives.

Qualifications

As a qualified candidate you will have the following job requirements:

• Minimum Secondary School Diploma; Preferred Undergraduate degree or diploma
• Minimum three-years of relevant healthcare experience; preferably in hospital setting
• Required experience with Meditech applications with proven knowledge to explain and demonstrate ability for triage and support for the relevant Expanse modules
• Preferred demonstrated competency in Meditech Expanse is preferred and Internet research capabilities
• Required advanced competency in MS Office Suite and to effectively operate computer, hardware, software and peripheral equipment
• Experience with ITIL documentation an asset
• Experience applying LEAN principles
  
  

You will be an ideal candidate for this position if you have:

• Critical thinker, strategic thinker, ability to effectively problem solve
• Excellent skill in problem recognition and problem solving, including critical incident management
• Excellent customer relations and support service
• Consistently displays behaviors that enhances the image of organization as evidenced by professional and courteous behaviour toward all customers
• Excellent interpersonal and communication skills both verbal and written
• Self-motivated with ability to work independently with minimal supervision and in teams
• Contributes to a positive team spirit and attitude
• Evidence of on-going professional development
• Statistical and analytical skills with attention to detail and accuracy
• Ability to prioritize and shift focus as required to work on high priority items
  
  

You must have access to reliable transportation and a valid driver’s license. You may be assigned to an alternate main site temporarily at the discretion of the RDH Leadership and therefore willingness and flexibility to support the four hospitals organizational needs.

Please be reminded that as a Regional Health Centre, in order to provide the necessary patient care, our operations run 24/7. Therefore, depending on the program for which you are applying, it may be an expectation that you are available to work week days and weekends, as well as all shifts - days, evenings, and nights.