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Added 3 mins ago
SI
Sales Associate
Staples Inc.
Chilliwack, BC
- Part-time
Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
Added 3 mins ago
SC
shift supervisor - Store# 83724, 251 ELMSDALE RD.
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Elmsdale, NS
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 1 hour ago
L
Assistant Manager, Guest Experience | Pine Centre Mall
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- Full-time
The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests (i.e., customers) receive a quality experience in our…
Added 1 hour ago
O&
restaurant manager
Oliver & Bonacini Hospitality
The Blue Mountains, ON
- Full-time
Added 1 hour ago
P
manager, restaurant
Petro-Canada
Gatineau, QC
- Full-time
Added 1 hour ago
CC
Fort Frances - Part-time Merchandiser
Coca-Cola Canada Bottling Limited
Keewatin, ON
- Part-time
…application questions are answered and that you’ve spoken to your manager. Don't forget that this is a competition, so make sure your resume is up to date and that you're prepared for…
Added 1 hour ago
QS
assistant manager, fast food
Quiznos Sub
Thompson, MB
- Full-time
Added 1 hour ago
TB
accommodation services manager
Travelodge Bracebridge
Bracebridge, ON
- Full-time
Added 1 hour ago
OR
Wireless Sales Associate - 1121 Hamilton Centre
OSL Retail Services Inc
Hamilton, ON
- Other
…has the highest traffic of any Big Box Retailer in Canada and customer traffic matters - since you’ll be able to earn uncapped commissions on your sales! Who are the multi-carriers offered?…
Added 1 hour ago
OR
Wireless Sales Associate - 1104 Vancouver East
OSL Retail Services Inc
Vancouver, BC
- Other
We’re looking for enthusiastic, friendly, and customer-focused Wireless Sales Associates to join our team. You'll help customers find the right wireless solutions by selling phones, plans,…
Added 1 hour ago
O
restaurant manager
Osmow's
Toronto, ON · Etobicoke, ON
- Full-time
Added 1 hour ago
HH
restaurant manager
Halibut House Fish and Chips Inc.
Niagara Falls, ON
- Full-time
Added 1 hour ago
RD
food services manager
Red Dog Inn
Terrace Bay, ON
- Full-time
Added 1 hour ago
J
Fast food restaurant manager
JobsMedia.io
Smithers, BC
- Full-time
Added 1 hour ago
TG
barber shop manager
Tommy Gun's Original Barbershop
Red Deer, AB
- Full-time
Added 1 hour ago
GC
Casual Duty Manager | Award Rates Apply
Good Company Bar
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
As a Duty Manager, you'll be part of the founding team helping to shape and establish the culture and daily operations of this venue. Your role will include overseeing the smooth and…
Added 1 hour ago
CO
Business Advisor
City of Saint John
Saint John, NB
- Full-time
The Advisor also leads the resolution of complex or recurring customer concerns that require coordination across service areas, helping ensure issues are fully understood, appropriately…
Added 1 hour ago
MB
restaurant assistant manager
Mary Brown's Chicken
Pasadena, NL
- Full-time
Added 2 hours ago
P
Retail Operations Manager
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Ottawa, ON
- Full-time
2+ years of retail supervisory experience in a customer-focused environment.
Added 2 hours ago
TC
Part-time Floor Captain, Front of House
The Corp.of Massey Hall & Roy Thomson Hall
Toronto, ON
- Up to $25.35 CAD / hour
- Part-time
…This position is responsible for maintaining high standards of customer service, assisting with patron concerns, overseeing assigned venue areas, and ensuring compliance with organizational…
Added 2 hours ago
RP
HHC Service Coordinator
Rexall Pharmacy Group LTD
Windsor, ON
- Up to $18.45 CAD / hour
Provide information, education, and support to clients and their families and address questions, concerns, and equipment-related issues.
Added 3 hours ago
EI
Territory Sales Manager - Automotive
EBlock Inc.
Edmonton, AB
- $60,000 to $72,000 CAD / year
- Full-time
Resolve customer concerns by taking immediate action independently or referring the customer to the appropriate manager(s).
Added 3 hours ago
EI
Territory Sales Manager - Automotive
EBlock Inc.
Calgary, AB
- $60,000 to $72,000 CAD / year
- Full-time
Resolve customer concerns by taking immediate action independently or referring the customer to the appropriate manager(s).
Added 3 hours ago
TL
Driver Recruiter
Transx Ltd
Rosser, MB
- Full-time
…Recruitment team in Winnipeg. Reporting to Driver Recruiting Manager, and under the guidance of the Team Lead, the Driver Recruiter is responsible for sourcing, screening, qualifying, and…
Added 3 hours ago
SI
Sales Associate
Staples Inc.
Kamloops, BC
- Part-time
Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.

RR Donnelley

Receptionist

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Sep 30, 2026

Original job description

Company Description

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Job Description

Schedule: Monday - Friday, 8:00am - 5:00pm

The Receptionist delivers exceptional customer service for our clients. Responsibilities include leading employee(s) and directing workflow for reception and concierge services while serving as a subject matter expert and resource to the team.

Job duties

(* denotes an “essential function”)

*Ensure team provides outstanding reception and concierge service to client, while building strong customer relationships
*Communicate with direct reports, manager and client on job or deadline issues
*Immediately escalate operational problems or issues to Supervisor or Manager
*Handle client concerns and be able to problem-solve resolutions in accordance with policies and procedures
*Produce required reports on schedule
*Conduct and oversee quality assurance process to maintain efficient workflow and assure client satisfaction
*Ensure clients and guests are welcomed in the office lobby and serve as a daily point of contact for any employee, visitor/guest or client escalations
- *Ensure a seamless and personal guest journey
- *Escort guests to their booked meeting room within the building, informing the host of the guest’s arrival
- *Understand customer’s needs and provide them with 5 Star professional service.
- *Attend to guests wishes and requirements.
- *Answer the phone and make reservations, take and distribute messages or mail and redirect calls
- *Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
- *Arrange events, excursions, transportation etc. upon request from guests
- *Handle external and internal calls in a professional manner
- *Assist hospitality with setting up rooms with beverages and food
- *Manage any external catering requirements from third party vendors
- *Book meeting rooms using Condeco and MS Outlook accurately and ensure that all AV, room layout and food and beverage requirements are noted
- *Continually monitor reception inbox ensuring e-mails are responded to in a timely manner
- *Book transport for employees and clients
- *Manage Visiting Attorney office and room bookings and visitor pass management
- Liaise with other departments to ensure efficient communication and guest service, and creating a 'one team' approach to delighting your guests
- Occasional requirement to support client functions that run into the evening
- Adhere to Williams Lea policies in addition to client site policies.

Qualifications

High school diploma or equivalent
Minimum 3 years’ Concierge and/or reception experience in a customer service environment, legal or financial services industries preferred
1 year or more experience working on a reception desk for a blue-chip company within a busy office environment
Intermediate Microsoft Office Word and Excel skills
Basic Microsoft PowerPoint skills
Prior experience working with vendors preferred
Outstanding guest services skills,
Excellent and sophisticated communication skills, both verbal & written
Good time management skills
Good knowledge and understanding of a Cisco telephone system
Must possess professional presentation/appearance
Great interpersonal skills and an outgoing personality
Excellent command of the English language, both in verbal and written communication
Operational experience working at prestigious events preferred
Attention to detail with good organizational skills
Must possess passion to achieve excellent guest service consistently
Demonstrates the ability to lead others effectively
Ability to work under pressure, plan ahead and anticipate problems
Ability to meet all required deadlines
A welcoming positive manner and an understanding of what good customer service looks like
Acts with integrity at all times and embraces the company philosophy.
Ability to understand the needs of the client and provide customer service and superior client service.
Ability to create and maintain strong relationships and channels of communication with key interfaces and the business
Knowledge of Condeco and working knowledge of A/V equipment an advantage
Ability to multitask, prioritize workload and provide administrative support.
Ability to handle sensitive and/or confidential documents and information.
Able to make independent decisions that conform to business needs and policy.
Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory or managerial level.
Must work well in a team environment
Must be able to interact effectively with multi-functional and diverse backgrounds.
Ability to work in a fast-paced environment.
Must be self-motivated with positive can-do attitude.

Additional Information

The salary range for this role at the noted RRD location is $17.88- $23.85 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

Compensation: USD 17.88 - USD 23.85 - hourly

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More about this job

Responsibilities

The Receptionist provides exceptional concierge and reception services while leading workflow and acting as a subject matter expert for the team. Responsibilities include managing visitor arrivals, handling communications, coordinating meeting room bookings, and ensuring a seamless guest experience.

Requirements

Candidates must have a high school diploma and at least 3 years of relevant concierge or reception experience, preferably in legal or financial services. Proficiency in Microsoft Office and strong communication skills are required to manage professional office environments effectively.

Skills

Customer service
Concierge services
Reception management
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Cisco telephone system
Condeco
MS Outlook
Communication skills
Time management
Problem-solving
Administrative support
Event coordination
Interpersonal skills

Benefits

Medical coverage
Dental coverage
Vision coverage
Paid time off
Disability insurance
401(k) with company match
Life insurance
Parental leave
Adoption assistance
Tuition assistance

Visa sponsorship

Not detected in the job text

Keywords

Receptionist
Concierge
Customer Service
Front Desk
Administrative Support
Microsoft Office
Condeco
MS Outlook
Cisco
Hospitality
Quality Assurance
Vendor Management
Meeting Coordination
Data Analytics
Professional Communication
Office Management
Visitor Management
Scheduling
Reporting
Problem Solving

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