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Added 7 hours ago
Information Officer (Day/Evening)
University of Ottawa
Ottawa, ON · Stanton Residence
Full-time
Delivers reception services for guests, including managing check-in and check-out processing and responding to inquiries. Provides concierge-style support by offering information about…
Added 10 hours ago
Front Desk Concierge
Skin Vitality Medical Clinic
Ajax, ON
Full-time
Experience in reception, hospitality, luxury retail, hotels, medical clinics, dental offices, spas, salons, or customer service is considered an asset - but it isn't everything.
Added 11 hours ago
Guest Services Agent
Onni Group of Companies
Vancouver, BC · North Vancouver, BC
Full-time
Ensure an efficient reception experience for guests, including check-in and check-out, log maintenance requests, and complete audit procedures
Added 12 hours ago
Information Officer (Day/Evening)
University of Ottawa
Ottawa, ON
Full-time
Delivers reception services for guests, including managing check-in and check-out processing and responding to inquiries. Provides concierge-style support by offering information about…
Added 16 hours ago
Security Concierge (Part Time Overnights) - Hamilton
Commissionaires Great Lakes
Hamilton, ON
Part-time
Excellent customer service and reception skills.
Added 1 day ago
Receptionist
RR Donnelley
Toronto, ON
Full-time
…Responsibilities include leading employee(s) and directing workflow for reception and concierge services while serving as a subject matter expert and resource to the…
Added 1 day ago
Receptionist
RRD
Toronto, ON
$17.88 to $23.85 USD / hour
Full-time
…Responsibilities include leading employee(s) and directing workflow for reception and concierge services while serving as a subject matter expert and resource to the…
Added 1 day ago
Reception - Concierge
Amica Senior Lifestyles
North Vancouver, BC
As the Concierge, you are the first point of contact for all residents, families, and team members. With each interaction, you will create a positive and welcoming environment for everyone,…
Added 1 day ago
Assistant Fairmont Gold Manager
Fairmont Hotels & Resorts
Banff, AB
Full-time
…exceptional, personalized service is delivered through a dedicated reception, private lounge, elevated guest recognition and an attentive team committed to creating memorable…
Added 2 days ago
Assistant Fairmont Gold Manager
AccorHotel
Banff, AB
Contract
…exceptional, personalized service is delivered through a dedicated reception, private lounge, elevated guest recognition and an attentive team committed to creating memorable…
Added 2 days ago
Receptionist/Concierge
Chartwell
Mississauga, ON
Part-time
Are you a welcoming, detail-oriented professional who thrives in a supportive environment? As a Receptionist/Concierge at Chartwell, you will be the friendly face of our residence and a key…
Added 2 days ago
Receptionist/Concierge
Chartwell
Markham, ON
Part-time
Are you a welcoming, detail-oriented professional who thrives in a supportive environment? As a Receptionist/Concierge at Chartwell, you will be the friendly face of our residence and a key…
Added 3 days ago
Brand concierge
Applewood Nissan Langley
Langley (District), BC · Langley, BC
Full-time
Role Description The Brand Concierge is a full-time, on-site role based at Applewood Nissan Langley in Langley, BC. This position is responsible for greeting guests, managing reception…
Added 3 days ago
Sales Administrator - Crown Nissan
Crown Auto Group
Winnipeg, MB
Full-time
Access to Perkopolis. (Canadas leading corporate concierge discount service)
Added 4 days ago
Concierge
FirstService Residential Canada
Kelowna, BC
Part-time
As a Concierge, you are the “face” of the high-end residential properties. You are responsible for greeting all residents and visitors with a warm smile, and doing the utmost to ensure that…
Added 5 days ago
Travel Concierge & Reception Coordinator
Goway Travel
Toronto, ON
Full-time
We are looking for a professional, friendly and highly organized Travel Concierge & Reception Coordinator to be the first point of contact for our clients, Travel Agents, suppliers and…
Added 7 days ago
Security Concierge - Hamilton
Commissionaires Great Lakes
Hamilton, ON
Full-time
Excellent customer service and reception skills.
Added 7 days ago
Receptionist/Concierge
Chartwell
Waterloo, ON
Are you a welcoming, detail-oriented professional who thrives in a supportive environment? As a Receptionist/Concierge at Chartwell, you will be the friendly face of our residence and a key…
Added 8 days ago
Resident Services Assistant - Concierge (Casual)
Baptist Housing
Abbotsford, BC
Part-time
…a dedicated and compassionate Resident Services Assistant (Concierge) to join our team at Hallmark on the Park and Hallmark community. This role provides essential administrative and…
Added 8 days ago
Concierge Security Guard - Industrial (temporary)
GardaWorld
Hamilton, ON
Temporary
Ready to suit up as a Concierge Security Guard
Added 8 days ago
Security Guard - Halton Region
ASP Incorporated
Burlington, ON
Full-time
…services including security, customer service, K9 detection, concierge, and baggage handling to a wide range of clients such as residential properties, commercial facilities, retail spaces,…
Added 9 days ago
Réceptionniste Hilton Québec
Hilton
Quebec, QC
Full-time
…l’emploi effectue un ensemble de tâches en lien avec le service de réception du Hilton Québec et contribue à une expérience globale exceptionnelle de l’enregistrement au départ des…
Added 9 days ago
Receptionist/Concierge
Chartwell
Calgary, AB
Part-time
Are you a welcoming, detail-oriented professional who thrives in a supportive environment? As a Receptionist/Concierge at Chartwell, you will be the friendly face of our residence and a key…
Added 9 days ago
Resident Services Assistant - Concierge (Casual)
Baptist Housing Seniors Living
Abbotsford, BC
$26.04 CAD / hour
Part-time
…a dedicated and compassionate Resident Services Assistant (Concierge) to join our team at Hallmark on the Park and Hallmark community. This role provides essential administrative and…
Added 9 days ago
Ambassadeur de la clientèle (hôte/hôtesse) - Boutique Rolex / Client Ambassador (Host/Hostess)
Raffi Jewellers Inc. Cambridge | Montreal | Waterloo
Montreal, QC
Full-time
Maintenir la zone de réception et la salle d'exposition à un niveau élevé de propreté et d'élégance.

RR Donnelley

Receptionist

Toronto, ON, Canada

Job type: Full-time
Posting language: English
Posted: Sep 30, 2026

Apply About employer

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Original job description

Company Description

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Job Description

Schedule: Monday - Friday, 8:00am - 5:00pm

The Receptionist delivers exceptional customer service for our clients. Responsibilities include leading employee(s) and directing workflow for reception and concierge services while serving as a subject matter expert and resource to the team.

Job duties

(* denotes an “essential function”)

*Ensure team provides outstanding reception and concierge service to client, while building strong customer relationships
*Communicate with direct reports, manager and client on job or deadline issues
*Immediately escalate operational problems or issues to Supervisor or Manager
*Handle client concerns and be able to problem-solve resolutions in accordance with policies and procedures
*Produce required reports on schedule
*Conduct and oversee quality assurance process to maintain efficient workflow and assure client satisfaction
*Ensure clients and guests are welcomed in the office lobby and serve as a daily point of contact for any employee, visitor/guest or client escalations
- *Ensure a seamless and personal guest journey
- *Escort guests to their booked meeting room within the building, informing the host of the guest’s arrival
- *Understand customer’s needs and provide them with 5 Star professional service.
- *Attend to guests wishes and requirements.
- *Answer the phone and make reservations, take and distribute messages or mail and redirect calls
- *Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
- *Arrange events, excursions, transportation etc. upon request from guests
- *Handle external and internal calls in a professional manner
- *Assist hospitality with setting up rooms with beverages and food
- *Manage any external catering requirements from third party vendors
- *Book meeting rooms using Condeco and MS Outlook accurately and ensure that all AV, room layout and food and beverage requirements are noted
- *Continually monitor reception inbox ensuring e-mails are responded to in a timely manner
- *Book transport for employees and clients
- *Manage Visiting Attorney office and room bookings and visitor pass management
- Liaise with other departments to ensure efficient communication and guest service, and creating a 'one team' approach to delighting your guests
- Occasional requirement to support client functions that run into the evening
- Adhere to Williams Lea policies in addition to client site policies.

Qualifications

High school diploma or equivalent
Minimum 3 years’ Concierge and/or reception experience in a customer service environment, legal or financial services industries preferred
1 year or more experience working on a reception desk for a blue-chip company within a busy office environment
Intermediate Microsoft Office Word and Excel skills
Basic Microsoft PowerPoint skills
Prior experience working with vendors preferred
Outstanding guest services skills,
Excellent and sophisticated communication skills, both verbal & written
Good time management skills
Good knowledge and understanding of a Cisco telephone system
Must possess professional presentation/appearance
Great interpersonal skills and an outgoing personality
Excellent command of the English language, both in verbal and written communication
Operational experience working at prestigious events preferred
Attention to detail with good organizational skills
Must possess passion to achieve excellent guest service consistently
Demonstrates the ability to lead others effectively
Ability to work under pressure, plan ahead and anticipate problems
Ability to meet all required deadlines
A welcoming positive manner and an understanding of what good customer service looks like
Acts with integrity at all times and embraces the company philosophy.
Ability to understand the needs of the client and provide customer service and superior client service.
Ability to create and maintain strong relationships and channels of communication with key interfaces and the business
Knowledge of Condeco and working knowledge of A/V equipment an advantage
Ability to multitask, prioritize workload and provide administrative support.
Ability to handle sensitive and/or confidential documents and information.
Able to make independent decisions that conform to business needs and policy.
Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory or managerial level.
Must work well in a team environment
Must be able to interact effectively with multi-functional and diverse backgrounds.
Ability to work in a fast-paced environment.
Must be self-motivated with positive can-do attitude.

Additional Information

The salary range for this role at the noted RRD location is $17.88- $23.85 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

Compensation: USD 17.88 - USD 23.85 - hourly

Apply About employer

More about this job

Responsibilities

The Receptionist provides exceptional concierge and reception services while leading workflow and acting as a subject matter expert for the team. Responsibilities include managing visitor arrivals, handling communications, coordinating meeting room bookings, and ensuring a seamless guest experience.

Requirements

Candidates must have a high school diploma and at least 3 years of relevant concierge or reception experience, preferably in legal or financial services. Proficiency in Microsoft Office and strong communication skills are required to manage professional office environments effectively.

Skills

Customer service
Concierge services
Reception management
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Cisco telephone system
Condeco
MS Outlook
Communication skills
Time management
Problem-solving
Administrative support
Event coordination
Interpersonal skills

Benefits

Medical coverage
Dental coverage
Vision coverage
Paid time off
Disability insurance
401(k) with company match
Life insurance
Parental leave
Adoption assistance
Tuition assistance

Visa sponsorship

Not detected in the job text

Keywords

Receptionist
Concierge
Customer Service
Front Desk
Administrative Support
Microsoft Office
Condeco
MS Outlook
Cisco
Hospitality
Quality Assurance
Vendor Management
Meeting Coordination
Data Analytics
Professional Communication
Office Management
Visitor Management
Scheduling
Reporting
Problem Solving

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