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Added 3 mins ago
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RRD

Receptionist

Toronto, ON, Canada

Pay: $17.88 to $23.85 USD / hour
Job type: Full-time
Apply by: Mar 23, 2027
Posting language: English
Posted: Sep 24, 2026

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Original job description

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Job Description

Schedule: Monday - Friday, 8:00am - 5:00pm

The Office Service Associate is responsible for adding value in providing daily back office services for our client and teams. Services include but are not limited to reprographics (copy) and mail services in both physical and digital environments, with support for services in hospitality, facilities, audio/visual, reception, and other Williams Lea service lines as needed.

Job Duties

(* denotes an “essential function”)

*Utilize appropriate logs for all office services work.
*Ensure that job tickets are properly filled out before beginning work.
*Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
*Follow procedures to run jobs in proper order.
*Communicate with supervisor or client on job or deadline issues.
*Meet contracted deadlines for accepting, completing, and delivering all work.
*Troubleshoot basic equipment problems.
Be able to lift up to 50 lbs. on a regular basis.
Prioritize workflow.
Performs Quality Assurance on own and work of others.
Load machines with various paper, toner, supplies.
Answer telephone, emails, and place service calls when needed.
Interact with clients in person, over the phone or electronically.
Adhere to Williams Lea policies in addition to client site policies.
Use equipment and supplies in a cost-efficient manner.

Qualifications

High school diploma or equivalent.
Minimum (1) year office services experience preferably in a legal, banking or large corporate environment.
Proficient using mail, phone, email, digital reprographics and mail equipment.
Familiar with general back office procedures to meet and maintain client satisfaction.
Proven customer service skills are required in order to create, maintain and enhance customer relationships.
Good written and verbal communication skills, including professional telephone and email etiquette.
Attention to detail with good organizational skills.
Must be able to meet deadlines and complete all projects in a timely manner.
Ability to handle sensitive and/or confidential documents and information.
Able to make independent decisions that conform to business needs and policy.
Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.
Must work well in a team environment.
Must be able to interact effectively with multi-functional and diverse backgrounds.
Ability to work in a fast-paced environment.
Must be self-motivated with positive can-do attitude.

Additional Information

The salary range for this role at the noted RRD location is $17.88- $23.85 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

Apply About employer

More about this job

Responsibilities

Provide daily office services, primarily reprographics, mail processing, and intake, while supporting reception and other client services as needed. Track and prioritize work, meet deadlines, maintain quality, troubleshoot basic equipment issues, and communicate with clients and supervisors.

Requirements

A high school diploma or equivalent and at least one year of office services experience are required, preferably in a legal, banking, or large corporate environment. Candidates should have customer service and communication skills, familiarity with office and mail equipment, strong organization and problem-solving abilities, and the ability to handle confidential information and work effectively in a fast-paced team environment.

Skills

Customer Service
Reprographics
Mail Services
Reception
Telephone And Email Etiquette
Written And Verbal Communication
Attention To Detail
Organization
Time Management
Quality Assurance
Troubleshooting
Problem-Solving
Workflow Prioritization
Confidential Document Handling
Teamwork
Equipment Operation

Benefits

Medical Coverage
Dental Coverage
Vision Coverage
Paid Time Off
Disability Insurance
401(k) With Company Match
Life Insurance
Voluntary Supplemental Insurance
Parental Leave
Adoption Assistance
Tuition Assistance
Employer And Partner Discounts

Visa sponsorship

Not detected in the job text

Keywords

Office Services
Reprographics
Copy Services
Mail Services
Mail Intake
Reception
Back Office Procedures
Digital Reprographics
Mail Equipment
Telephone
Email
Job Tickets
Work Logs
Quality Assurance
Customer Service
Client Relations
Deadline Management
Workflow Prioritization
Equipment Troubleshooting
Confidential Documents
Facilities Support
Hospitality Support
Audio/Visual Support
Cost-Efficient Resource Use
Legal Environment
Banking Environment
Corporate Environment

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