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Added 2 hours ago
ES
Beauty Advisor/ Guest Services
Elmwood Spa
Toronto, ON
- Full-time
In this role you will be the first and last person our guests will be interacting with, bringing their spa experience to a full circle, along with educating them about our retail offerings.…
Added 5 hours ago
S-
Seasonal Retail Sales Associate
Showcase - Home of the Hottest Trends
Sault Ste. Marie, ON
- Temporary
As we continue our growth we are looking for people who will provide a fun and unique guest experience by demonstrating and selling the hottest trending products in retail. You will be…
Added 5 hours ago
S-
Retail Sales Associate-Keyholder
Showcase - Home of the Hottest Trends
North Bay, ON
- Part-time
As we continue our growth we are looking for people who will provide a fun and unique guest experience by demonstrating and selling the hottest trending products in retail. You will be…
Added 5 hours ago
S-
Part Time Sales Associate (OPEN AVAILABILITY REQUIRED)
Showcase - Home of the Hottest Trends
Toronto, ON
- Part-time
As we continue our growth we are looking for people who will provide a fun and unique guest experience by demonstrating and selling the hottest trending products in retail. You will be…
Added 8 hours ago
D|
Sales Consultant | North York
DAG | Downtown AutoGroup
Toronto, ON
- Full-time
You will be the engine room of Off Lease Toronto. Your goal is to navigate our diverse and deep inventory to find the perfect match for every guest who walks through our doors.
Added 10 hours ago
C
Home & Farm Sales Advisor (Full-time) - Red Deer - Central Alberta Co-op
Co-op
Red Deer, AB
- Full-time
…of a team dedicated to delivering top-quality products and expert advice to our customers in the home and farm…
Added 10 hours ago
FS
Analyst, Data Quality & Governance
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Corporate Headquarters Toronto
- Full-time
…best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company…
Added 12 hours ago
W
Senior Analyst, Ancillary Revenue - 18 Month Term
WestJet
Calgary, AB
- Full-time
…Revenue, you will be the business owner and subject matter expert for one of our ancillary revenue streams. This is more than an analytics role. You will manage a portfolio as if it were a…
Added 14 hours ago
MJ
PT Sales Associate - Toronto Premium Outlet
Marc Jacobs
Halton Hills, ON
- $17.6 to $18 CAD / hour
- Part-time
…will drive sales & service by providing an exceptional client experience, engaging in clienteling, and assisting with the operations of the…
Added 14 hours ago
M
Overnight Valet
Marriott
Edmonton, AB
- Full-time
…were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide…
Added 15 hours ago
M
Overnight Guest Experience Expert
Marriott
Edmonton, AB
- Full-time
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the…
Added 15 hours ago
Senior Analyst, Ancillary Revenue - 18 Month Term
WestJet Group
Calgary, AB
…Revenue, you will be the business owner and subject matter expert for one of our ancillary revenue streams. This is more than an analytics role. You will manage a portfolio as if it were a…
Added 16 hours ago
O&
Bartender, Events - Village Loft
Oliver & Bonacini
Toronto, ON
- Full-time
Our Bartenders are more than drink makers - they’re engaging hosts with expert knowledge of food, wine, and spirits. Known for their showmanship, attention to detail, and strong guest…
Added 16 hours ago
P
Senior Customer Success Manager
Procurify
Remote, Canada
- Full-time
- Remote
Serve as a subject matter expert on best practices for procurement, AP automation, and spend management.
Added 18 hours ago
AE
Aerie - Sales Leader (Full-Time)
American Eagle Outfitters
Winnipeg, MB
- Full-time
You have a passion for driving sales: As a key LOD (Leader on Duty), you're an expert at driving sales by maximizing Fitting Room and Salesfloor productivity and building guest loyalty…
Added 19 hours ago
M
Guest Environment Expert
Marriott
Toronto, ON
- Part-time
Our jobs aren’t just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled…
Added 1 day ago
L
PT Sales Supervisor - Yorkdale
LVMH
Toronto, ON
- Part-time
…operations such as driving sales, providing exceptional customer experience, and coaching and developing the team. In partnership with Management, the Sales Supervisor supports with…
Added 1 day ago
C
Hourly Restaurant Host (Seasonal) - The Rec Room Square One
Cineplex
Mississauga, ON · Square One The Rec Room
- Part-time
Our Player, Front of House are an integral part of the team who provide an exceptional entertainment experience to each and every guest. The Player, Front of House operates all major…
Added 1 day ago
C
Amusement Host (Seasonal) - The Rec Room Square One
Cineplex
Mississauga, ON · Square One The Rec Room
- Part-time
The Amusement Host will be responsible for promoting an outstanding entertainment experience to our guests in accordance with The Rec Room’s standards of operation. They are considered a…
Added 1 day ago
C
Bartender - The Rec Room Square One - Seasonal
Cineplex
Mississauga, ON · Square One The Rec Room
- Part-time
The Rec Room’s Bartenders are an integral part of the team who provide an exceptional dining experience to each and every guest. The Bartender prepares alcoholic drinks and pours wine and…
Added 1 day ago
AD
General Manager/Managing Partner
AutoIQ Dealership Group
Oakville, ON
- Full-time
…Lincoln, Chevrolet, Corvette, RAM, and Dodge, supported by expert service and advanced digital retailing tools. AutoIQ focuses on creating a smarter, more connected car-buying and ownership…
Added 1 day ago
SH
Security Supervisor
Starwood Hotels
Mayfair, SK
- Full-time
…a proactive mindset, all while delivering a seamless luxury guest…
Added 2 days ago
B
Bar Supervisor
Basecamp
Canmore, AB
- Up to $22 CAD / hour
- Full-time
Demonstrate expert knowledge in mixology, utilizing creative and innovative techniques to craft exceptional cocktails.
Added 2 days ago
S-
Part Time Sales Associate
Showcase - Home of the Hottest Trends
Toronto, ON
- Part-time
As we continue our growth we are looking for people who will provide a fun and unique guest experience by demonstrating and selling the hottest trending products in retail. You will be…
Added 2 days ago
TD
Sales Associate, Full Time
The Dufresne Group
Kenora, ON
- Full-time
Welcome our guests to the store and be their dedicated partner throughout their shopping experience.

RRD

Receptionist

Toronto, ON, Canada

$17.88 to $23.85 USD / hour · Full-time

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Job details

Pay: $17.88 to $23.85 USD / hour
Job type: Full-time
Apply by: Mar 29, 2027
Posting language: English
Posted: Sep 30, 2026

Original job description

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Job Description

Schedule: Monday - Friday, 8:00am - 5:00pm

The Receptionist delivers exceptional customer service for our clients. Responsibilities include leading employee(s) and directing workflow for reception and concierge services while serving as a subject matter expert and resource to the team.

Job duties

(* denotes an “essential function”)

*Ensure team provides outstanding reception and concierge service to client, while building strong customer relationships
*Communicate with direct reports, manager and client on job or deadline issues
*Immediately escalate operational problems or issues to Supervisor or Manager
*Handle client concerns and be able to problem-solve resolutions in accordance with policies and procedures
*Produce required reports on schedule
*Conduct and oversee quality assurance process to maintain efficient workflow and assure client satisfaction
*Ensure clients and guests are welcomed in the office lobby and serve as a daily point of contact for any employee, visitor/guest or client escalations
- *Ensure a seamless and personal guest journey
- *Escort guests to their booked meeting room within the building, informing the host of the guest’s arrival
- *Understand customer’s needs and provide them with 5 Star professional service.
- *Attend to guests wishes and requirements.
- *Answer the phone and make reservations, take and distribute messages or mail and redirect calls
- *Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
- *Arrange events, excursions, transportation etc. upon request from guests
- *Handle external and internal calls in a professional manner
- *Assist hospitality with setting up rooms with beverages and food
- *Manage any external catering requirements from third party vendors
- *Book meeting rooms using Condeco and MS Outlook accurately and ensure that all AV, room layout and food and beverage requirements are noted
- *Continually monitor reception inbox ensuring e-mails are responded to in a timely manner
- *Book transport for employees and clients
- *Manage Visiting Attorney office and room bookings and visitor pass management
- Liaise with other departments to ensure efficient communication and guest service, and creating a 'one team' approach to delighting your guests
- Occasional requirement to support client functions that run into the evening
- Adhere to Williams Lea policies in addition to client site policies.

Qualifications

High school diploma or equivalent
Minimum 3 years’ Concierge and/or reception experience in a customer service environment, legal or financial services industries preferred
1 year or more experience working on a reception desk for a blue-chip company within a busy office environment
Intermediate Microsoft Office Word and Excel skills
Basic Microsoft PowerPoint skills
Prior experience working with vendors preferred
Outstanding guest services skills,
Excellent and sophisticated communication skills, both verbal & written
Good time management skills
Good knowledge and understanding of a Cisco telephone system
Must possess professional presentation/appearance
Great interpersonal skills and an outgoing personality
Excellent command of the English language, both in verbal and written communication
Operational experience working at prestigious events preferred
Attention to detail with good organizational skills
Must possess passion to achieve excellent guest service consistently
Demonstrates the ability to lead others effectively
Ability to work under pressure, plan ahead and anticipate problems
Ability to meet all required deadlines
A welcoming positive manner and an understanding of what good customer service looks like
Acts with integrity at all times and embraces the company philosophy.
Ability to understand the needs of the client and provide customer service and superior client service.
Ability to create and maintain strong relationships and channels of communication with key interfaces and the business
Knowledge of Condeco and working knowledge of A/V equipment an advantage
Ability to multitask, prioritize workload and provide administrative support.
Ability to handle sensitive and/or confidential documents and information.
Able to make independent decisions that conform to business needs and policy.
Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory or managerial level.
Must work well in a team environment
Must be able to interact effectively with multi-functional and diverse backgrounds.
Ability to work in a fast-paced environment.
Must be self-motivated with positive can-do attitude.

Additional Information

The salary range for this role at the noted RRD location is $17.88- $23.85 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

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More about this job

Responsibilities

Lead reception and concierge service delivery, welcome and assist guests, manage calls and messages, coordinate meeting rooms, catering, transportation, and visitor access, and maintain strong client relationships. Oversee workflow and quality assurance, address concerns, communicate operational issues, and collaborate with other departments to provide a seamless guest experience.

Requirements

Requires a high school diploma or equivalent and at least three years of concierge and/or reception experience in a customer-service environment; legal or financial services experience is preferred. Candidates should have strong communication and guest-service skills, intermediate Word and Excel skills, basic PowerPoint skills, and the ability to lead, multitask, work under pressure, and handle confidential information.

Skills

Reception and Concierge Services
Customer Service
Guest Relations
Team Leadership
Workflow Coordination
Problem-Solving
Written and Verbal Communication
Time Management
Organization
Multitasking
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Condeco
Cisco Telephone Systems
Meeting and Event Coordination

Benefits

Medical Coverage
Dental Coverage
Vision Coverage
Paid Time Off
Disability Insurance
401(k) With Company Match
Life Insurance
Voluntary Supplemental Insurance
Parental Leave
Adoption Assistance
Tuition Assistance
Employer and Partner Discounts

Visa sponsorship

Not detected in the job text

Keywords

Reception
Concierge Services
Customer Service
Guest Services
Client Relations
Team Leadership
Workflow Management
Quality Assurance
Problem-Solving
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Condeco
Cisco Telephone System
Meeting Room Bookings
Audio-Visual Equipment
Event Coordination
Catering
Transportation Bookings
Visitor Pass Management
Vendor Management
Confidential Information
Legal Services
Financial Services
Hospitality
Reception Inbox Management

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