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Added 13 mins ago
Senior QA Engineer
RaiseDesk
Remote, Canada
Full-time · Remote
We are looking for a Senior QA Engineer to own product quality across a fast-moving, AI-heavy platform. The emphasis is on hands-on exploratory testing and judgment: much of what this…
Added 43 mins ago
Gestionnaire de compte - Account Manager
Parts Town Canada
Toronto, ON
Full-time
Tous les avantages traditionnels comme l'assurance santé, dentaire et vie, un programme de REER/RPDB, un programmes d'aide aux employés et les congés - ne vous inquiétez pas, on s'occupe de…
Added 43 mins ago
Overnight Remodel Associate
Walmart Canada
North Battleford, SK
Contract
Follows guidelines for cold chain compliance to ensure quality assurance.
Added 58 mins ago
SAP Success Plan Manager – Specialist
SAP IT Business Systeme
Vancouver, BC · Calgary, Alberta
$99,900 to $217,300 CAD / year
Full-time
Demonstrated Core AI Skills: Agentic AI, Context Engineering, AI-Assisted Automation, AI Adoption Capability, and AI Output Quality Assurance, assessed via a Codility take-home assignment.
Added 58 mins ago
Provider Relations Representative - Part-time, 6 Months Contracts - Express Scripts Canada
The Cigna Group
Mississauga, ON
Perform quality assurance checks on both self‑completed work and team submissions to ensure all output meets departmental quality standards.
Added 58 mins ago
Social Media & Marketing Coordinator
Klick
Toronto, ON
Full-time
Support email and landing page execution (10%) by contributing to campaign copy, builds, quality assurance, scheduling, and campaign landing page development.
Added 1 hour ago
Lifecycle Optimization Manager
BGIS
Montreal, QC
Full-time
The role defines implementation-ready capital projects and maintains technical assurance through delivery. Day-to-day execution remains with capital delivery teams, which are accountable…
Added 1 hour ago
Software Manager - Permanent - 19508
LRO Staffing
Ottawa, ON
Full-time
…defence and mission-critical applications, is hiring a Software Manager to lead three software groups. You will own delivery, people and engineering quality for products that run in…
Added 1 hour ago
PCB Layout Developer
ELITS
Ottawa, ON
Full-time
Quality Assurance: Perform DRC and ERC checks and participate in design reviews.
Added 1 hour ago
Quality Assurance Inspector
Argus
AB · Edmonton, AB
Full-time
R eporting to the Quality Control Manager, t he Quality Assurance Inspector is responsible for conducting compliance and inspection processes for all products received and manufactured at…
Added 1 hour ago
CNC Machinist/Programmer
Taeron Systems Inc.
Vancouver, BC
Full-time
You will start on our Haas VF-2 mill or DS-30Y lathe, running Taeron parts with help from the production manager. You will be working with Fusion 360 CAM from the start.
Added 1 hour ago
Social Media & Marketing Coordinator
Klick
Toronto, ON
Full-time
Support email and landing page execution (10%) by contributing to campaign copy, builds, quality assurance, scheduling, and campaign landing page development.
Added 1 hour ago
Gestionnaire du matin – Bar George
Bar George
Montreal, QC
Full-time
Reporting to the General Manager, the Morning Manager oversees daytime operations. You'll lead the front-of-house team, deliver an exceptional guest experience, and make sure O&B standards…
Added 1 hour ago
Water Specialist
GHD Group Pty Ltd
Edmonton, AB
…Applies GHD procedures, safety protocols, digital workflows and quality systems to maintain accurate and consistent outputs. Develops capability through broader task ownership, advanced…
Added 2 hours ago
Billing & Client Support Coordinator
McGovern Hurley LLP
Toronto, ON · North York, ON
$45,000 to $60,000 CAD / year
Full-time
For over 45 years, McGovern Hurley has been a leading mid-sized CPA firm, delivering tailored audit and assurance, tax advisory, reporting and compliance, and consulting services to…
Added 2 hours ago
Information Technology (IT) Manager
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Toronto, ON · North York, ON
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Partners with Marketing, Field Operations, Product Management, Quality Assurance, Regulatory Affairs, and Software Engineering teams to support digital initiatives, internal and…
Added 2 hours ago
Senior Operations Manager - Warehousing
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Follows loss prevention, risk controls and quality assurance procedures to ensure a safe and clean work environment
Added 2 hours ago
Quality Assurance Operations Manager
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Vancouver, BC
$80,000 to $100,000 CAD / year
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As the Operations & Quality Assurance Manager, you will report directly to the Senior Operations Manager and work cross-functionally with our Sales and Finance teams. You will be…
Added 2 hours ago
Clinic Manager
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Full-time
Responsible for site inspection readiness ensuring all regulatory and accreditation requirements are met including quality assurance, health and safety.
Added 2 hours ago
Senior Programmer/Database Administrator - Initiatives/Opportunities
Fanshawe College
London, ON
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Performs quality assurance by reviewing, testing, and approving system changes (code, configuration settings, scripts) by Programmer/Analysts and Programmers
Added 2 hours ago
Spécialiste, systèmes qualité et conformité - Gestion documentaire - Quality Systems Documentation
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Reports To: Quality Systems and Compliance Manager
Added 2 hours ago
Senior Supplier Manufacturing Professional
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Burlington, ON · Kitchener, ON
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Added 2 hours ago
Chargé(e) de projet / Project Manager - Barrage Hydro / Hydro Dam
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Full-time
Join Bird Construction as a Project Manager. You will lead, coordinate, and oversee the complete management of a major hydroelectric dam rehabilitation project. In this leadership role, you…
Added 2 hours ago
Technical Manager – Product Security, Vulnerability Management & Software Assurance
Lumentum
Ottawa, ON · Canada - Ottawa (Bill Leathem)
Full-time
We are seeking a Technical Manager to lead a team responsible for product vulnerability management, software assurance, secure manufacturing processes, and cloud-based security…
Added 2 hours ago
Food Service Supervisor
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Oromocto, NB
Full-time
Ensure strict compliance with Compass’ Quality Assurance and Health and Safety Program, Occupational Health and Safety Act and WHMIS regulations.

RRD

Receptionist

Toronto, ON, Canada

Pay: $17.88 to $23.85 USD / hour
Job type: Full-time
Apply by: Mar 29, 2027
Posting language: English
Posted: Sep 30, 2026

Apply About employer

Applications open in a new tab.

Original job description

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Job Description

Schedule: Monday - Friday, 8:00am - 5:00pm

The Receptionist delivers exceptional customer service for our clients. Responsibilities include leading employee(s) and directing workflow for reception and concierge services while serving as a subject matter expert and resource to the team.

Job duties

(* denotes an “essential function”)

*Ensure team provides outstanding reception and concierge service to client, while building strong customer relationships
*Communicate with direct reports, manager and client on job or deadline issues
*Immediately escalate operational problems or issues to Supervisor or Manager
*Handle client concerns and be able to problem-solve resolutions in accordance with policies and procedures
*Produce required reports on schedule
*Conduct and oversee quality assurance process to maintain efficient workflow and assure client satisfaction
*Ensure clients and guests are welcomed in the office lobby and serve as a daily point of contact for any employee, visitor/guest or client escalations
- *Ensure a seamless and personal guest journey
- *Escort guests to their booked meeting room within the building, informing the host of the guest’s arrival
- *Understand customer’s needs and provide them with 5 Star professional service.
- *Attend to guests wishes and requirements.
- *Answer the phone and make reservations, take and distribute messages or mail and redirect calls
- *Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
- *Arrange events, excursions, transportation etc. upon request from guests
- *Handle external and internal calls in a professional manner
- *Assist hospitality with setting up rooms with beverages and food
- *Manage any external catering requirements from third party vendors
- *Book meeting rooms using Condeco and MS Outlook accurately and ensure that all AV, room layout and food and beverage requirements are noted
- *Continually monitor reception inbox ensuring e-mails are responded to in a timely manner
- *Book transport for employees and clients
- *Manage Visiting Attorney office and room bookings and visitor pass management
- Liaise with other departments to ensure efficient communication and guest service, and creating a 'one team' approach to delighting your guests
- Occasional requirement to support client functions that run into the evening
- Adhere to Williams Lea policies in addition to client site policies.

Qualifications

High school diploma or equivalent
Minimum 3 years’ Concierge and/or reception experience in a customer service environment, legal or financial services industries preferred
1 year or more experience working on a reception desk for a blue-chip company within a busy office environment
Intermediate Microsoft Office Word and Excel skills
Basic Microsoft PowerPoint skills
Prior experience working with vendors preferred
Outstanding guest services skills,
Excellent and sophisticated communication skills, both verbal & written
Good time management skills
Good knowledge and understanding of a Cisco telephone system
Must possess professional presentation/appearance
Great interpersonal skills and an outgoing personality
Excellent command of the English language, both in verbal and written communication
Operational experience working at prestigious events preferred
Attention to detail with good organizational skills
Must possess passion to achieve excellent guest service consistently
Demonstrates the ability to lead others effectively
Ability to work under pressure, plan ahead and anticipate problems
Ability to meet all required deadlines
A welcoming positive manner and an understanding of what good customer service looks like
Acts with integrity at all times and embraces the company philosophy.
Ability to understand the needs of the client and provide customer service and superior client service.
Ability to create and maintain strong relationships and channels of communication with key interfaces and the business
Knowledge of Condeco and working knowledge of A/V equipment an advantage
Ability to multitask, prioritize workload and provide administrative support.
Ability to handle sensitive and/or confidential documents and information.
Able to make independent decisions that conform to business needs and policy.
Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory or managerial level.
Must work well in a team environment
Must be able to interact effectively with multi-functional and diverse backgrounds.
Ability to work in a fast-paced environment.
Must be self-motivated with positive can-do attitude.

Additional Information

The salary range for this role at the noted RRD location is $17.88- $23.85 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

Apply About employer

More about this job

Responsibilities

Lead reception and concierge service delivery, welcome and assist guests, manage calls and messages, coordinate meeting rooms, catering, transportation, and visitor access, and maintain strong client relationships. Oversee workflow and quality assurance, address concerns, communicate operational issues, and collaborate with other departments to provide a seamless guest experience.

Requirements

Requires a high school diploma or equivalent and at least three years of concierge and/or reception experience in a customer-service environment; legal or financial services experience is preferred. Candidates should have strong communication and guest-service skills, intermediate Word and Excel skills, basic PowerPoint skills, and the ability to lead, multitask, work under pressure, and handle confidential information.

Skills

Reception and Concierge Services
Customer Service
Guest Relations
Team Leadership
Workflow Coordination
Problem-Solving
Written and Verbal Communication
Time Management
Organization
Multitasking
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Condeco
Cisco Telephone Systems
Meeting and Event Coordination

Benefits

Medical Coverage
Dental Coverage
Vision Coverage
Paid Time Off
Disability Insurance
401(k) With Company Match
Life Insurance
Voluntary Supplemental Insurance
Parental Leave
Adoption Assistance
Tuition Assistance
Employer and Partner Discounts

Visa sponsorship

Not detected in the job text

Keywords

Reception
Concierge Services
Customer Service
Guest Services
Client Relations
Team Leadership
Workflow Management
Quality Assurance
Problem-Solving
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Condeco
Cisco Telephone System
Meeting Room Bookings
Audio-Visual Equipment
Event Coordination
Catering
Transportation Bookings
Visitor Pass Management
Vendor Management
Confidential Information
Legal Services
Financial Services
Hospitality
Reception Inbox Management

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