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Added 3 hours ago
C
Lead Supervisor I
Coach
Rocky View No 44, AB · Rocky View County, AB
- Full-time
Leads implementation of Company initiatives and support full operation of the business
Added 3 hours ago
J
Superviseur(e) de la paie / Payroll Supervisor
JLL
Toronto, ON · Mississauga, ON · Montreal, QC · CAN-CORP Toronto-Toronto, Canada
- Full-time
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best,…
Added 4 hours ago
J
Pharmacy Assistant, Hourly Part Time Flexible Shifts Greenlight Requisition
Jobbe
Moncton, NB
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 4 hours ago
J
Mi’kmaw Language Coordinator
Jobbe
NL · Newfoundland and Labrador, Canada
- Contract
…candidate will be required to work before or after regular business hours, some weekends, and in various locations for some programs and events. A portion of the work could take place in…
Added 4 hours ago
J
Maintenance Clerk - NOR 26095
Jobbe
New Glasgow, NS
- Full-time
Under the direction of the Maintenance Supervisor, the Maintenance Clerk is responsible for general correspondence, reports, work orders, material requisitions, purchase orders, and…
Added 7 hours ago
AS
Applications Engineer
AgileGrid Solutions
Canada
- Full-time
…innovative, reliable, and high-quality electrical products and services. Our operations span across multiple regions, including Canada, where we maintain a strong presence through our…
Added 10 hours ago
SH
Charge Laboratory Technologist
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some…
Added 11 hours ago
SC
Service Technician
Savaria Corporation
Toronto, ON
- $50,000 to $70,000 CAD / year
Collect customer payments after installations or services.
Added 11 hours ago
SH
Facility Patient Care Manager
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Shared Health leads the planning and coordinates the integration of patient- centered clinical and preventive health services across Manitoba. The organization also delivers some…
Added 11 hours ago
LC
Front Store Supervisor, Hourly Part Time Day
Loblaw Companies Limited
Alexis Whitecourt 232, AB · Whitecourt, AB
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 11 hours ago
LC
Front Store Supervisor, Hourly Full Time Day
Loblaw Companies Limited
Alexis Whitecourt 232, AB · Whitecourt, AB
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 13 hours ago
TH
Front End Associate Part-Time - 7258 Lloydminster
The Home Depot Canada
Lloydminster, AB
- Part-time
Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
Added 13 hours ago
SA
Restaurant Shift Supervisor
SSP America
Mississauga, ON
- Full-time
Responsibilities As a Restaurant Shift Supervisor Includes
Added 14 hours ago
HS
Shipper/Receiver
Hercules SLR
AB · Edmonton, AB
- Full-time
…supporting critical industries across Canada. With multiple business units and branch locations coast to coast, we deliver high-quality products, certified inspections, specialized…
Added 14 hours ago
FT
Territory Manager - North Alberta
Fast Tire Co
AB · Edmonton, AB
- Full-time
…perform any other related duties as requested by their immediate supervisor, in accordance with all internal procedures and…
Added 15 hours ago
Charge Laboratory Technologist
Winnipeg Regional Health Authority
Winnipeg, MB
Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some…
Added 15 hours ago
Facility Patient Care Manager
Winnipeg Regional Health Authority
Winnipeg, MB
Shared Health leads the planning and coordinates the integration of patient- centered clinical and preventive health services across Manitoba. The organization also delivers some…
Added 16 hours ago
GI
Heavy Duty Cleaner
GDI Integrated Facility Services
Sarnia, ON
- Part-time
GDI provides best in class integrated, high level, facility maintenance services to the United States and Canada. We have more than 30,000 team members who contribute to the success of GDI…
Added 19 hours ago
WR
Front Desk Agent
Westin Resort and Spa Whistler
Whistler, BC
- Up to $21 CAD / hour
- Full-time
Provide various concierge services when concierge is unavailable
Added 19 hours ago
MT
retail store supervisor
Mobile Tech Lab
Thompson, MB
- Full-time
Added 19 hours ago
F
Webber - AZ/DZ Seasonal Equipment Operator (Guaranteed Hours) - Infrastructure Management
Ferrovial
Niagara Falls, ON
- Full-time
…worldwide. Ferrovial’s activity is carried out through our business units, including Highways, Airports, Construction, and…
Added 19 hours ago
F
Webber - AZ/DZ Seasonal Equipment Operator (Guaranteed Hours) - Infrastructure Management
Ferrovial
Niagara Falls, ON
- Full-time
…worldwide. Ferrovial’s activity is carried out through our business units, including Highways, Airports, Construction, and…
Added 23 hours ago
SM
Audit Supervisor
Soren McAdam LLP
High Level, AB
- Full-time
The audit supervisor is responsible for providing high level services that ensure compliance in a variety of industries. They can do this by performing audits, reviews and compilations to…
Added 1 day ago
A
Electrical Engineering Graduate
AECOM
Markham, ON
- $65,000 to $75,000 CAD / year
- Full-time
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big…
Added 1 day ago
P
Retail Operations Manager
PetSmart
Ottawa, ON
- Full-time
Provides feedback on associate performance to direct supervisor.

RRD

Receptionist

Toronto, ON, Canada

$17.88 to $23.85 USD / hour · Full-time

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Job details

Pay: $17.88 to $23.85 USD / hour
Job type: Full-time
Apply by: Mar 29, 2027
Posting language: English
Posted: Sep 30, 2026

Original job description

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Job Description

Schedule: Monday - Friday, 8:00am - 5:00pm

The Receptionist delivers exceptional customer service for our clients. Responsibilities include leading employee(s) and directing workflow for reception and concierge services while serving as a subject matter expert and resource to the team.

Job duties

(* denotes an “essential function”)

*Ensure team provides outstanding reception and concierge service to client, while building strong customer relationships
*Communicate with direct reports, manager and client on job or deadline issues
*Immediately escalate operational problems or issues to Supervisor or Manager
*Handle client concerns and be able to problem-solve resolutions in accordance with policies and procedures
*Produce required reports on schedule
*Conduct and oversee quality assurance process to maintain efficient workflow and assure client satisfaction
*Ensure clients and guests are welcomed in the office lobby and serve as a daily point of contact for any employee, visitor/guest or client escalations
- *Ensure a seamless and personal guest journey
- *Escort guests to their booked meeting room within the building, informing the host of the guest’s arrival
- *Understand customer’s needs and provide them with 5 Star professional service.
- *Attend to guests wishes and requirements.
- *Answer the phone and make reservations, take and distribute messages or mail and redirect calls
- *Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
- *Arrange events, excursions, transportation etc. upon request from guests
- *Handle external and internal calls in a professional manner
- *Assist hospitality with setting up rooms with beverages and food
- *Manage any external catering requirements from third party vendors
- *Book meeting rooms using Condeco and MS Outlook accurately and ensure that all AV, room layout and food and beverage requirements are noted
- *Continually monitor reception inbox ensuring e-mails are responded to in a timely manner
- *Book transport for employees and clients
- *Manage Visiting Attorney office and room bookings and visitor pass management
- Liaise with other departments to ensure efficient communication and guest service, and creating a 'one team' approach to delighting your guests
- Occasional requirement to support client functions that run into the evening
- Adhere to Williams Lea policies in addition to client site policies.

Qualifications

High school diploma or equivalent
Minimum 3 years’ Concierge and/or reception experience in a customer service environment, legal or financial services industries preferred
1 year or more experience working on a reception desk for a blue-chip company within a busy office environment
Intermediate Microsoft Office Word and Excel skills
Basic Microsoft PowerPoint skills
Prior experience working with vendors preferred
Outstanding guest services skills,
Excellent and sophisticated communication skills, both verbal & written
Good time management skills
Good knowledge and understanding of a Cisco telephone system
Must possess professional presentation/appearance
Great interpersonal skills and an outgoing personality
Excellent command of the English language, both in verbal and written communication
Operational experience working at prestigious events preferred
Attention to detail with good organizational skills
Must possess passion to achieve excellent guest service consistently
Demonstrates the ability to lead others effectively
Ability to work under pressure, plan ahead and anticipate problems
Ability to meet all required deadlines
A welcoming positive manner and an understanding of what good customer service looks like
Acts with integrity at all times and embraces the company philosophy.
Ability to understand the needs of the client and provide customer service and superior client service.
Ability to create and maintain strong relationships and channels of communication with key interfaces and the business
Knowledge of Condeco and working knowledge of A/V equipment an advantage
Ability to multitask, prioritize workload and provide administrative support.
Ability to handle sensitive and/or confidential documents and information.
Able to make independent decisions that conform to business needs and policy.
Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory or managerial level.
Must work well in a team environment
Must be able to interact effectively with multi-functional and diverse backgrounds.
Ability to work in a fast-paced environment.
Must be self-motivated with positive can-do attitude.

Additional Information

The salary range for this role at the noted RRD location is $17.88- $23.85 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

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More about this job

Responsibilities

Lead reception and concierge service delivery, welcome and assist guests, manage calls and messages, coordinate meeting rooms, catering, transportation, and visitor access, and maintain strong client relationships. Oversee workflow and quality assurance, address concerns, communicate operational issues, and collaborate with other departments to provide a seamless guest experience.

Requirements

Requires a high school diploma or equivalent and at least three years of concierge and/or reception experience in a customer-service environment; legal or financial services experience is preferred. Candidates should have strong communication and guest-service skills, intermediate Word and Excel skills, basic PowerPoint skills, and the ability to lead, multitask, work under pressure, and handle confidential information.

Skills

Reception and Concierge Services
Customer Service
Guest Relations
Team Leadership
Workflow Coordination
Problem-Solving
Written and Verbal Communication
Time Management
Organization
Multitasking
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Condeco
Cisco Telephone Systems
Meeting and Event Coordination

Benefits

Medical Coverage
Dental Coverage
Vision Coverage
Paid Time Off
Disability Insurance
401(k) With Company Match
Life Insurance
Voluntary Supplemental Insurance
Parental Leave
Adoption Assistance
Tuition Assistance
Employer and Partner Discounts

Visa sponsorship

Not detected in the job text

Keywords

Reception
Concierge Services
Customer Service
Guest Services
Client Relations
Team Leadership
Workflow Management
Quality Assurance
Problem-Solving
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Condeco
Cisco Telephone System
Meeting Room Bookings
Audio-Visual Equipment
Event Coordination
Catering
Transportation Bookings
Visitor Pass Management
Vendor Management
Confidential Information
Legal Services
Financial Services
Hospitality
Reception Inbox Management

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