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Added 13 mins ago
SD
Assistant.e technique en pharmacie, rémunéré(e) à l’heure – PHX temps partiel Quarts de travail flexibles
Shoppers Drug Mart
Quebec, QC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 13 mins ago
SD
Caissier(ère), rémunéré(e) à l’heure – PHX temps partiel Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
Quebec, QC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 13 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Ponoka, AB
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 13 mins ago
SD
Assistant.e technique en pharmacie, rémunéré(e) à l’heure – PHX temps plein Quarts de travail flexibles
Shoppers Drug Mart
Quebec, QC
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 13 mins ago
SD
Assistant.e technique en pharmacie, rémunéré(e) à l’heure – PHX temps plein Quarts de travail flexibles
Shoppers Drug Mart
Laval, QC
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 13 mins ago
SD
Cashier, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Edmonton, AB
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 13 mins ago
SD
Beauty Specialist, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Ottawa, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 13 mins ago
SD
Assistant Front Store Manager, Hourly Part Time Evening
Shoppers Drug Mart
Calgary, AB
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 13 mins ago
SD
Cashier, Hourly Part Time Day
Shoppers Drug Mart
Edmonton, AB
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 13 mins ago
SD
Beauty Specialist, Hourly Part Time Evening
Shoppers Drug Mart
Windsor, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 13 mins ago
SD
Superviseur(e) de l’avant du magasin, rémunéré(e) à l’heure – PHX temps partiel soir Embauche feu vert
Shoppers Drug Mart
Pointe-Claire, QC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 13 mins ago
SD
Post Office Clerk, Hourly Part Time Day
Shoppers Drug Mart
Toronto, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 13 mins ago
SD
Merchandiser, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Mississauga, ON
- Full-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 13 mins ago
W
(CAN) Self Checkout Attendant
Walmart
Ancaster, ON
- Part-time
…based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive consistent, high-quality…
Added 13 mins ago
W
(CAN) Stocking 1 Team Associate Temporary - Contract ends May 10, 2027
Walmart
Brampton, ON
- Part-time
…and new merchandise all in a safe and clean environment. This Associate will function as part of a team to strategically plan and execute duties based on workload and operational…
Added 13 mins ago
W
(CAN) Stocking 1 Team Associate
Walmart
Red Deer, AB
- Part-time
…and new merchandise all in a safe and clean environment. This Associate will function as part of a team to strategically plan and execute duties based on workload and operational…
Added 13 mins ago
W
(CAN) Stocking 1 Team Associate
Walmart
Dauphin, MB
- Part-time
…and new merchandise all in a safe and clean environment. This Associate will function as part of a team to strategically plan and execute duties based on workload and operational…
Added 13 mins ago
W
(CAN) Meat Associate
Walmart
Wainwright, AB
- Part-time
Working as a Meat Associate at Walmart Canada is a great opportunity to grow your skills in a fast‑paced retail environment. In this role, you deliver outstanding customer service by living…
Added 13 mins ago
W
(CAN) Grocery Associate
Walmart
Wainwright, AB
- Part-time
Working as a Grocery Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you deliver excellent customer service by…
Added 13 mins ago
W
(CAN) Overnight Associate
Walmart
Edmonton, AB
- Part-time
…processing of merchandise all in a safe and clean environment. This Associate will function as part of a team to strategically plan and execute duties based on workload and operational…
Added 13 mins ago
SALES ASSOCIATE
Boutique La Vie En Rose
Dartmouth, NS
Performance bonuses (in-store sales or management position);
Added 13 mins ago
SALES ASSOCIATE
Boutique La Vie En Rose
Rosemère, QC
Performance bonuses (in-store sales or management position);
Added 13 mins ago
SEASONAL ASSOCIATE
Boutique La Vie En Rose
Toronto, ON
Performance bonuses (in-store sales or management position);
Added 13 mins ago
JI
Paint Associate
J.D. Irving, Limited
Moncton, NB
- Part-time
As a KENT associate, you will warmly welcome and interact with customers to thoroughly understand their needs and help them choose the right products for their projects. Whether you are on…
Added 14 mins ago
TS
Store Associate
The Salvation Army in Canada
Surrey, BC
- Part-time
The role provides service to customers, sorting incoming product and assists in the ongoing retail operations of The Salvation Army Thrift Store.

RSG Global

Helpdesk Level 2

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Education: High school diploma
Posting language: English
Posted: Oct 27, 2026

Original job description

Company Description RSG Global is a leading technology provider serving innovative consumer brands and retailers worldwide for over 30 years. The company delivers advanced solutions in in-store digital transformation, global service desk support, break-fix services, network operations, and security operations, all designed to enhance efficiency and reduce downtime. RSG Global partners with well-known brands providing technologies that streamline processes and drive sustainable growth. With a team of highly skilled professionals across 50+ countries, RSG Global offers 24/7 global support and expert advisory services to help clients navigate digital transformation and evolving market trends.
Role Description This full-time Helpdesk Level 2 role is an on-site position based in Toronto ON. The role is responsible for providing advanced technical and help desk support to end users, including diagnosing and resolving hardware, software, and network issues, particularly related to desktop computers and retail technology environments. Day-to-day tasks include handling escalated tickets from Level 1 support, performing in-depth troubleshooting, documenting solutions, and following established incident and request management processes. The Helpdesk Level 2 team member will interact regularly with internal stakeholders and client staff, deliver high-quality customer support, and collaborate with other technical teams to ensure stable and reliable IT operations.
Qualifications

Strong technical support and help desk support skills, with experience handling escalated issues and complex service requests.
Proficiency in troubleshooting, including diagnosing and resolving hardware, software, and basic network problems.
Hands-on experience with desktop computers, operating systems (e.g., Windows), peripherals, and common office and retail applications.
Customer support skills with a focus on clear communication, empathy, and timely resolution of user issues.
Experience with ticketing systems and IT service management (ITSM) tools.
Knowledge of basic networking concepts (TCP/IP, DNS, DHCP, VPN) is preferred.
Ability to work on-site, manage priorities, and handle multiple incidents in a fast-paced environment.
Relevant certifications (e.g., CompTIA A+, Network+, ITIL Foundation) or equivalent experience are beneficial.
Previous experience in a retail or multi-site support environment is an asset.
High school diploma required; associate’s degree or higher in IT or related field is an advantage.

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More about this job

Responsibilities

Provide advanced help desk support by resolving escalated hardware, software, and basic network issues, particularly in desktop and retail technology environments. Document solutions, follow incident and request management processes, and collaborate with stakeholders and technical teams to maintain reliable IT operations.

Requirements

Requires a high school diploma and technical support experience, including troubleshooting desktop hardware, software, operating systems, peripherals, and basic network issues. Strong customer service, communication, ticketing system experience, and the ability to manage multiple incidents on-site are required; relevant certifications, higher education, and retail or multi-site support experience are beneficial.

Skills

Technical Support
Help Desk Support
Escalation Handling
Hardware Troubleshooting
Software Troubleshooting
Network Troubleshooting
Desktop Computer Support
Windows Operating Systems
Peripheral Support
Customer Support
Clear Communication
Ticketing Systems
IT Service Management
TCP/IP
DNS
DHCP

Visa sponsorship

Not detected in the job text

Keywords

Help Desk
Level 2 Support
Technical Support
Escalated Tickets
Hardware Troubleshooting
Software Troubleshooting
Network Troubleshooting
Desktop Computers
Windows
Peripherals
Retail Technology
Ticketing Systems
IT Service Management
Incident Management
Request Management
TCP/IP
DNS
DHCP
VPN
CompTIA A+
CompTIA Network+
ITIL Foundation
Customer Support
Multi-Site Support

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