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Added 24 mins ago
Data Access Engineering Specialist
Randstad Digital
London, ON
Full-time
Technical Implementation & Ownership: Lead hands-on design, construction, testing, deployment, and operational support for enterprise Data Access Management products and services.
Added 25 mins ago
Director EIAM Strategy &Technical Product Management (Global Security)
Royal Bank of Canada
Toronto, ON
Full-time
Work with Solution and IAM Architects to facilitate disciplined decisions on access related solutions that address business needs within a resourcing and bandwidth context that include IAM…
Added 38 mins ago
Solutions Architect – AWS Node.js Digital Banking (35654)
Myticas Consulting
Toronto, ON
Contract
This is a hands-on architecture and technical leadership role for someone who can bridge solution architecture and software engineering. The successful candidate will work closely with…
Added 39 mins ago
Senior Cybersecurity Test Engineer (35651)
Myticas Consulting
Ottawa, ON
Contract
Support security risk assessments, investigations, incident reviews, and security-related escalations.
Added 39 mins ago
Bilingual Technical Design Lead, Identity & Access Management
Maplesoft Group, an SEB Company
Ottawa, ON
Contract
The Lead Analyst, IT Security will serve as the technical lead for the IAM program, overseeing the design, development, integration, and support of enterprise identity solutions. The…
Added 1 hour ago
AWS Architect/ Tech Lead
Deloitte
Toronto, ON
Full-time
Be encouraged to deepen your technical skills…whatever those may be.
Added 1 hour ago
Technical Program Manager
HCLTech
Vancouver, BC
$120,000 to $135,000 CAD / year
Full-time
We are seeking an experienced Technical Program Manager (TPM) to lead the delivery of complex technology initiatives across software engineering, quality assurance, cloud platforms, and…
Added 1 hour ago
Cloud Operations & Security Engineer
Limelight Software
Toronto, ON
Full-time
Manage AWS services including EC2, RDS, S3, Route 53, CloudWatch, and IAM.
Added 2 hours ago
Identity and Access Management Designer
York University
Toronto, ON
Full-time
…Identity and Access Management, this role serves as an expert technical resource for the planning, design, configuration, integration, testing and ongoing evolution of IAM solutions and…
Added 2 hours ago
Identity Operations Manager - SailPoint
RSM Canada
Toronto, ON
Full-time
…identity issues across Middle East clients. The role blends technical depth with people leadership, process governance, and cross‑functional coordination to ensure secure, reliable, and…
Added 4 hours ago
IT Systems Administrator
Commercial Credit Adjusters Ltd
Winnipeg, MB
Full-time
Provide advanced troubleshooting support for escalated technical issues
Added 5 hours ago
OT Network Segmentation & Security Architect: Florencevile, New Brunswick, Canada : FTP
AceStack
Florenceville-Bristol, NB
Full-time
…transition. The ideal candidate will combine strong hands-on OT technical expertise with operational architecture, governance, service management, and stakeholder leadership capabilities.…
Added 8 hours ago
AWS Architect
Thinkpivot
Toronto, ON · Downtown Toronto, Ontario
Full-time
business requirements into technical architectures that align with our
Added 12 hours ago
IT Manager / Gestionnaire TI
Vention
Montreal, QC
Full-time
4-8 years in IT consulting, project management, or deployment of technical solutions and 1-2 years of experience as a team leader preferred
Added 13 hours ago
Principal Engineer, Cyber Technology Operations SRE (Global Security)
Royal Bank of Canada
Vancouver, BC · Toronto, ON
Full-time
Cloud - Deep hands-on experience with public/private cloud (networking, compute, storage, IAM, event-driven services)
Added 14 hours ago
Strategy Advisor, Identity & Access Management
Questrade Financial Group
Toronto, ON
…non-human identity (including Agentic Identity), and leads the IAM team that delivers them. It is accountable for the identity control environment meeting business, security and regulatory…
Added 15 hours ago
Technical Consultant (Data & AI)
Fastloop
Vancouver, BC
Full-time
At Fastloop, our Technical Consultants (TC) are our engine. We are looking for a code-first generalist who can bridge the gap between a raw data lake and a functional, agentic AI…
Added 16 hours ago
Senior Cloud Security Engineer
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
$103,000 to $153,000 CAD / year
Full-time
learning and development initiatives, including workshops, Speaker Series events and access to LinkedIn Learning, that support employees’ career growth
Added 17 hours ago
SENIOR PROJECT COORDINATOR PF&R & ED&C
City of Toronto
Toronto, ON
…departments as necessary, to build consensus for the strategies, technical solutions and decision-support tools developed by the Asset Management…
Added 20 hours ago
Team Lead, AWS Infrastructure/FinOps
Croesus
Laval, QC
Full-time
…experience with DevOps practices will allow you to contribute to technical deliverables. You will play a key role in deploying our strategy, AWS governance, and our Cloud Center of…
Added 20 hours ago
Team Lead, AWS Infrastructure/FinOps
Croesus
Montreal, QC
Full-time
…experience with DevOps practices will allow you to contribute to technical deliverables. You will play a key role in deploying our strategy, AWS governance, and our Cloud Center of…
Added 23 hours ago
AWS Administrator
Smart IT Frame LLC
Toronto, ON
Contract
Manage AWS services including EC2, VPC, S3, IAM, RDS, Route 53, CloudWatch, ELB/ALB, Auto Scaling, Lambda, and EBS.
Added 23 hours ago
Organizational Change and Transformation Manager
Pearl Consulting Group
Remote, Canada
Full-time · Remote
…closely with client executives, program and project managers, technical teams, business leaders, and end users to ensure transformation initiatives are understood, adopted, and…
Added 23 hours ago
Senior Associate -Cyber Security Forward Deployed(Bilingual FR/EN)
PwC
Toronto, ON · Ottawa, ON · Vancouver, BC · Calgary, AB
Full-time
Support the delivery of client projects by preparing clear, high-quality deliverables (reports, presentations, technical documentation) that communicate security findings and…
Added 1 day ago
Program Manager, Services Solutions & Delivery Acceleration
Okta
Toronto, ON
…customers, businesses, and organisations maximise their Okta IAM platform investment, providing rapid time-to-value in adoption and usage and promoting scalability and agility. Our team…

RSM Canada

Identity Operations Manager - SailPoint

Toronto, ON, Canada

Pay: Compensation Range: $98,000 - $180,400
Job type: Full-time
Apply by: Oct 25, 2026
Experience: 5+ years of experience in IAM operations, with at least 2+ years in a supervisory or managerial capacity.
Posting language: English
Posted: Sep 25, 2026

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Original job description

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

The Identity Operations Manager will oversee day‑to‑day Identity Governance & Administration (IGA) operations with a primary focus on SailPoint. This leader will manage a regional team, ensure operational excellence, and serve as a key escalation point for complex identity issues across Middle East clients. The role blends technical depth with people leadership, process governance, and cross‑functional coordination to ensure secure, reliable, and scalable identity services.

Key Responsibilities

Leadership & Operational Management

Lead, mentor, and develop a team of Identity Operations Engineers supporting SailPoint environments across the Middle East region.
Oversee daily IGA operations, ensuring SLAs, service quality, and customer satisfaction targets are consistently met.
Act as the primary escalation point for high‑priority identity incidents, coordinating response efforts across engineering, security, and client teams.
Drive continuous improvement initiatives, operational maturity, and process optimization within the identity operations function.

SailPoint & IAM Expertise

Provide advanced technical oversight for SailPoint IdentityIQ (IIQ)/IdentityNow /Identity Security Cloud (ISC) operations, including troubleshooting, configuration, and lifecycle management.
Guide the team in resolving complex identity issues, integrating with cloud/on‑prem systems, and supporting custom SailPoint workflows and connectors.
Ensure proper execution of access reviews, provisioning/deprovisioning processes, and identity lifecycle governance.

Program Governance & Compliance

Have an understanding of the data privacy and other applicable regulations relevant to supporting Middle East clients.
Oversee and regularly update documentation, operational runbooks, and knowledge‑base content to ensure consistent execution and audit readiness.
Maintain metrics for overall L1/L2 operations on a weekly basis.
Collaborate with SailPoint's delegated operations personnel to ensure appropriate allocation of resources to support clients in a timely and efficient manner.

Cross‑Functional Collaboration

Work closely with Engineering, DevOps, and Product teams to address critical platform issues, ensuring timely deployment of patches, and support upgrades.
Collaborate with client's stakeholders to understand, communicate technical issues and liaise / collaborate with client's engineers or SailPoint's engineers where applicable.

Operational Excellence

Monitor performance metrics, and operational KPIs; utilize tools available with SailPoint to provide executive‑level reporting and insights identity operations.
Lead trend analysis and root‑cause investigations to proactively identify systemic issues and prevent recurrence.
Participate in on‑call rotation to support 24x7 operational coverage, specifically for P1 issues. Ensure P1 issues are given the attention within the defined SLA's.

Required Qualifications

5+ years of experience in IAM operations, with at least 2+ years in a supervisory or managerial capacity.
Experience with integrations, connector management, performance tuning and analysis
Experience with cloud platforms (AWS, Azure) and hybrid identity architectures.
Strong communication skills, including experience working and supporting international teams and clients.
Proven ability to lead teams, manage escalations, and drive operational improvements and customer satisfaction.

Preferred Skills

Strong hands‑on experience with SailPoint IdentityIQ (IIQ) and/or IdentityNow /Identity Security Cloud (ISC) in enterprise environments.
Solid understanding of identity protocols and technologies (SAML, OAuth, SCIM, REST APIs).
Experience with additional IAM platforms (Azure, Okta, Oracle, IBM, etc.).
Background in Java‑based troubleshooting or development (helpful for SailPoint customization).
Familiarity with Active Directory, Azure AD, and enterprise directory services.
Experience with IAM governance workflows.
Strong analytical mindset with the ability to think creatively when solving complex identity issues.

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmcanada.com/careers/life-at-rsm/rewards-and-benefits.html.

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Canadian uniformed service; Canadian Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.

At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.

Compensation Range: $98,000 - $180,400

Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.

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More about this job

Responsibilities

Lead a regional team responsible for day-to-day SailPoint identity operations, service quality, escalations, and continuous improvement. Oversee identity governance processes, operational reporting, documentation, compliance readiness, and coordination with clients and cross-functional teams.

Requirements

Requires at least five years of IAM operations experience, including two or more years in a supervisory or managerial role, along with experience in integrations, connector management, performance analysis, and cloud or hybrid identity environments. Candidates should demonstrate strong communication and team leadership, with SailPoint expertise and familiarity with identity protocols, enterprise directories, and IAM governance workflows preferred.

Skills

SailPoint IdentityIQ
SailPoint IdentityNow
Identity Security Cloud
Identity Governance and Administration
IAM Operations
Team Leadership
Incident Escalation
Connector Management
Cloud and Hybrid Identity
AWS
Azure
SAML
OAuth
SCIM
REST APIs
Java Troubleshooting

Benefits

Flexible Schedule
Discretionary Bonus

Visa sponsorship

Not detected in the job text

Keywords

Identity Governance and Administration
IAM
SailPoint IdentityIQ
SailPoint IdentityNow
Identity Security Cloud
Identity Lifecycle Management
Access Reviews
Provisioning
Deprovisioning
SAML
OAuth
SCIM
REST APIs
AWS
Azure
Active Directory
Azure AD
Java
Connectors
Custom Workflows
Hybrid Identity Architecture
Incident Management
Service-Level Agreements
Operational KPIs
Root-Cause Analysis
Data Privacy
Audit Readiness
DevOps
Performance Tuning
Customer Satisfaction

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