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Added 10 mins ago
Machine Learning Engineer Intern
Jobright.ai
Canada
Internship
Coursework or projects involving NLP, recommendation systems, search, or ranking
Added 10 mins ago
Solutions Architect – AWS Node.js Digital Banking (35654)
Myticas Consulting
Toronto, ON
Contract
…for someone who can bridge solution architecture and software engineering. The successful candidate will work closely with developers, technical leads, product stakeholders, and platform…
Added 10 mins ago
Spark Scala developer
Apptoza Inc.
Toronto, ON
Contract
We are looking for an experienced Spark Scala Developer with strong hands-on experience in Scala and Apache Spark. The candidate will be responsible for developing, enhancing, and…
Added 10 mins ago
Full Stack Engineer
ALTEN Canada
ON · Ontario, Canada
Other
In just three decades, ALTEN has become a global leader in Research & Development, Engineering, IT Services, Life Sciences, and Network Services. With a presence in more than 30 countries…
Added 10 mins ago
Technical Consultant III (35732)
Myticas Consulting
Toronto, ON
Full-time
This is a hands-on senior technical leadership role combining software engineering, solution design, product configuration, APIs and integrations, data, deployment, troubleshooting,…
Added 10 mins ago
Program Chief Engineer – Spacecraft Satellite Systems (35863)
Myticas Consulting
Canada
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We are open to exceptional Deputy Chief Engineers, Principal/Staff Systems Engineers, Spacecraft Systems Architects, Technical Authorities and senior engineering leads who have worked…
Added 10 mins ago
IT Technician, Entry Level
Jobright.ai
Canada
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…troubleshoot various issues, document solutions, and collaborate with engineering for more complex…
Added 10 mins ago
Supply Chain Business Analyst
Techo-Bloc
Longueuil, QC · Saint-Hubert, QC
Full-time
Bachelor’s degree in Supply Chain, Business Administration, Engineering, Information Systems, or related field.
Added 10 mins ago
Principal Banking Cloud Architect | Client Partner | Technology Consulting (35568)
Myticas Consulting
Toronto, ON
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Lead executive discussions surrounding cloud transformation, platform engineering, enterprise architecture, AI, data modernization, cybersecurity, and application modernization.
Added 10 mins ago
Electronics Assembler
Calian Group
Saskatoon, SK
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You will fabricate, inspect, repair, and integrate assemblies into complete systems while applying a strong understanding of assembly and production processes. You will troubleshoot complex…
Added 10 mins ago
Assistant or Associate Professor, Space Systems Design
University of Manitoba
Winnipeg, MB
$97,045.08 to $135,863.11 CAD / year
Full-time
The Department of Mechanical Engineering at the University of Manitoba, located on Treaty 1 land, invites applications for a full-time probationary tenure-track faculty position at the…
Added 10 mins ago
Backend Engineer
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Vancouver, BC
Full-time
Our client is looking for a Backend Software Developer to build and implement software tools and Machine Learning models. This person will work with other Developers throughout the software…
Added 11 mins ago
Senior Observability Engineer
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Toronto, ON
Contract
Integrate with incident management and on-call rotation systems
Added 11 mins ago
Cloud Security Architect (35532)
Myticas Consulting
Ottawa, ON
Contract
We are seeking an experienced Cloud Security Architect to design and implement secure cloud and hybrid environments supporting highly available, mission-critical systems.
Added 11 mins ago
Java Full Stack Developer
LanceSoft, Inc.
Montreal, QC
$65 to $75 USD / hour
Contract
Java Full Stack Developer with strong expertise in Angular and Java backend development. The ideal candidate will be responsible for designing, developing, testing, and maintaining scalable…
Added 11 mins ago
Senior QA Engineer III – Automation | Banking | API | Kafka | ETL (35729)
Myticas Consulting
Ottawa, ON
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This is a senior, hands-on quality engineering role focused on automation framework development, API and backend testing, Kafka/event-driven testing, ETL and data pipeline validation,…
Added 11 mins ago
Network Management System Developer (35520)
Myticas Consulting
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We are seeking an experienced Network Management System (NMS) Developer to lead the design, development, and evolution of next-generation network management solutions for a cutting-edge…
Added 11 mins ago
Senior Embedded Software Firmware Engineer (35835)
Myticas Consulting
Ottawa, ON
Contract
…test next-generation firmware for advanced embedded optical systems. This is a one-year contract based in Ottawa,…
Added 11 mins ago
Link Layer Integration Testing Manager (35387)
Myticas Consulting
Ottawa, ON
Full-time
…Validation (V&V) engineers while collaborating closely with Systems Engineering, RF Engineering, Payload Engineering, Network Engineering, Operations, Software Development, and external…
Added 11 mins ago
Staff Embedded Software Firmware Engineer (35836)
Myticas Consulting
Ottawa, ON
Contract
…mission-critical firmware components for advanced embedded optical systems. This is a one-year contract based in Ottawa,…
Added 11 mins ago
Principal Embedded Software Firmware Engineer (35837)
Myticas Consulting
Ottawa, ON
Contract
Lead technical decisions involving cost, performance, power, and time-to-market trade-offs; document rationale and present options to engineering leadership and stakeholders.
Added 11 mins ago
Systems Engineer (35708)
Myticas Consulting
Ottawa, ON
Full-time
The Systems Engineering group is an interdisciplinary team focused on defining system-level requirements and system architecture for a complex communications network. As a Systems Engineer…
Added 11 mins ago
Hardware/System Designer – Telecom
Altis Technology
Ottawa, ON · Greater Ottawa Metropolitan Area
$100,000 to $130,000 CAD / year
Full-time
…sector. In this role you will design and integrate electronic systems and components that bring next generation communication products to life. You will collaborate with system engineers,…
Added 11 mins ago
310S or 310T Licensed Vehicle Technicians (Multiple Openings)
General Dynamics Land Systems–Canada
London, ON
Full-time
At General Dynamics Land Systems-Canada, we pride ourselves on designing and producing the most advanced and dependable military vehicles fielded around the globe. Bring your expertise to a…
Added 11 mins ago
Senior Electrical, Instrumentation & Controls Engineer (EI&C)
Mantu Manager Program
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We are seeking a Senior Electrical, Instrumentation & Controls (EI&C) Engineer to join a multidisciplinary engineering team delivering complex industrial and water treatment projects. In…

RSM Canada

Identity Operations Manager - SailPoint

Toronto, ON, Canada

Pay: Compensation Range: $98,000 - $180,400
Job type: Full-time
Apply by: Oct 25, 2026
Experience: 5+ years of experience in IAM operations, with at least 2+ years in a supervisory or managerial capacity.
Posting language: English
Posted: Sep 25, 2026

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Original job description

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

The Identity Operations Manager will oversee day‑to‑day Identity Governance & Administration (IGA) operations with a primary focus on SailPoint. This leader will manage a regional team, ensure operational excellence, and serve as a key escalation point for complex identity issues across Middle East clients. The role blends technical depth with people leadership, process governance, and cross‑functional coordination to ensure secure, reliable, and scalable identity services.

Key Responsibilities

Leadership & Operational Management

Lead, mentor, and develop a team of Identity Operations Engineers supporting SailPoint environments across the Middle East region.
Oversee daily IGA operations, ensuring SLAs, service quality, and customer satisfaction targets are consistently met.
Act as the primary escalation point for high‑priority identity incidents, coordinating response efforts across engineering, security, and client teams.
Drive continuous improvement initiatives, operational maturity, and process optimization within the identity operations function.

SailPoint & IAM Expertise

Provide advanced technical oversight for SailPoint IdentityIQ (IIQ)/IdentityNow /Identity Security Cloud (ISC) operations, including troubleshooting, configuration, and lifecycle management.
Guide the team in resolving complex identity issues, integrating with cloud/on‑prem systems, and supporting custom SailPoint workflows and connectors.
Ensure proper execution of access reviews, provisioning/deprovisioning processes, and identity lifecycle governance.

Program Governance & Compliance

Have an understanding of the data privacy and other applicable regulations relevant to supporting Middle East clients.
Oversee and regularly update documentation, operational runbooks, and knowledge‑base content to ensure consistent execution and audit readiness.
Maintain metrics for overall L1/L2 operations on a weekly basis.
Collaborate with SailPoint's delegated operations personnel to ensure appropriate allocation of resources to support clients in a timely and efficient manner.

Cross‑Functional Collaboration

Work closely with Engineering, DevOps, and Product teams to address critical platform issues, ensuring timely deployment of patches, and support upgrades.
Collaborate with client's stakeholders to understand, communicate technical issues and liaise / collaborate with client's engineers or SailPoint's engineers where applicable.

Operational Excellence

Monitor performance metrics, and operational KPIs; utilize tools available with SailPoint to provide executive‑level reporting and insights identity operations.
Lead trend analysis and root‑cause investigations to proactively identify systemic issues and prevent recurrence.
Participate in on‑call rotation to support 24x7 operational coverage, specifically for P1 issues. Ensure P1 issues are given the attention within the defined SLA's.

Required Qualifications

5+ years of experience in IAM operations, with at least 2+ years in a supervisory or managerial capacity.
Experience with integrations, connector management, performance tuning and analysis
Experience with cloud platforms (AWS, Azure) and hybrid identity architectures.
Strong communication skills, including experience working and supporting international teams and clients.
Proven ability to lead teams, manage escalations, and drive operational improvements and customer satisfaction.

Preferred Skills

Strong hands‑on experience with SailPoint IdentityIQ (IIQ) and/or IdentityNow /Identity Security Cloud (ISC) in enterprise environments.
Solid understanding of identity protocols and technologies (SAML, OAuth, SCIM, REST APIs).
Experience with additional IAM platforms (Azure, Okta, Oracle, IBM, etc.).
Background in Java‑based troubleshooting or development (helpful for SailPoint customization).
Familiarity with Active Directory, Azure AD, and enterprise directory services.
Experience with IAM governance workflows.
Strong analytical mindset with the ability to think creatively when solving complex identity issues.

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmcanada.com/careers/life-at-rsm/rewards-and-benefits.html.

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Canadian uniformed service; Canadian Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.

At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.

Compensation Range: $98,000 - $180,400

Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.

Apply About employer

More about this job

Responsibilities

Lead a regional team responsible for day-to-day SailPoint identity operations, service quality, escalations, and continuous improvement. Oversee identity governance processes, operational reporting, documentation, compliance readiness, and coordination with clients and cross-functional teams.

Requirements

Requires at least five years of IAM operations experience, including two or more years in a supervisory or managerial role, along with experience in integrations, connector management, performance analysis, and cloud or hybrid identity environments. Candidates should demonstrate strong communication and team leadership, with SailPoint expertise and familiarity with identity protocols, enterprise directories, and IAM governance workflows preferred.

Skills

SailPoint IdentityIQ
SailPoint IdentityNow
Identity Security Cloud
Identity Governance and Administration
IAM Operations
Team Leadership
Incident Escalation
Connector Management
Cloud and Hybrid Identity
AWS
Azure
SAML
OAuth
SCIM
REST APIs
Java Troubleshooting

Benefits

Flexible Schedule
Discretionary Bonus

Visa sponsorship

Not detected in the job text

Keywords

Identity Governance and Administration
IAM
SailPoint IdentityIQ
SailPoint IdentityNow
Identity Security Cloud
Identity Lifecycle Management
Access Reviews
Provisioning
Deprovisioning
SAML
OAuth
SCIM
REST APIs
AWS
Azure
Active Directory
Azure AD
Java
Connectors
Custom Workflows
Hybrid Identity Architecture
Incident Management
Service-Level Agreements
Operational KPIs
Root-Cause Analysis
Data Privacy
Audit Readiness
DevOps
Performance Tuning
Customer Satisfaction

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