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Added 13 mins ago
Mechanical Designer
Innovative Group of Companies
Barrie, ON
Full-time
Are you a highly motivated, team player, who wants the opportunity to challenge yourself? Innovative Automation encourages anyone who answered yes to the above question to apply today!
Added 13 mins ago
Earthworks Supervisor/Foreman
KLS Earthworks
AB · Calgary, Alberta
Full-time
KLS Earthworks is growing, and we’re looking for an experienced Earthworks Supervisor to join our field operations team. This is a hands-on leadership role for someone who knows earthworks,…
Added 13 mins ago
Intermediate Architectural Contract Administrator
DIALOG
AB
Full-time
…looking to grow your career within a collaborative and supportive team, we'd love to hear from…
Added 13 mins ago
Preconstruction Manager
Horizon Contracting Group
Langley (District), BC
Lead, coach and develop the Estimating team through clear expectations, regular feedback and meaningful development opportunities.
Added 13 mins ago
Marketing Manager, Canada
Therabody
Canada
$75,000 to $80,000 CAD / year
…London, with a strategic dotted line to the Canadian Sales team, based in Toronto. You will collaborate closely with international peers and cross-functional global functions (Digital,…
Added 13 mins ago
Senior Manager, Enterprise Risk - Internal Audit & Controls with audit experience T1 (Soc1, Soc2)
MNP
Montreal, QC
Full-time
Make an impact with our Enterprise Risk - Internal Audit & Controls team as a Manager. This diverse team of professionals utilizes leading-edge industry knowledge to assist clients in…
Added 13 mins ago
Assistant Guest Services Manager
Germain Hôtels
AB · Calgary, AB
Full-time
Lead by example and collaborate with other departments to ensure that our level of service from front desk, reservations, night audit, concierge is always at its best and follow up on…
Added 13 mins ago
Retail Print & Services Supervisor
Staples Canada
St. Thomas, ON
Full-time
As a Print & Services Supervisor at Staples, you will lead a team to provide exceptional customer experiences, drive sales, and maintain operational excellence. Your passion for the…
Added 13 mins ago
Java Developer Lead Analyst - Vice President
Citi
Mississauga, ON
Full-time
The Java Developer Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination with the Technology…
Added 13 mins ago
Java Developer Lead Analyst - Vice President
Citi
Mississauga, ON
Full-time
The Java Developer Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination with the Technology…
Added 25 mins ago
Professional Senior, Engineering - Project Management
Bombardier
Montreal, QC
Full-time
Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in…
Added 25 mins ago
Marketer
Platinum Trailers
St. Marys, ON
$22 to $28 CAD / hour
Full-time
…through marketing initiatives, social media engagement, and sales team…
Added 25 mins ago
Marketing Coordinator / Counsellor, LATAM
Quest Language Studies
Toronto, ON
Full-time
…school based in Toronto, Canada. Applicants can expect to join a team that prioritizes student satisfaction, high-quality teaching, and meaningful educational…
Added 26 mins ago
Senior Network Architect
Artech L.L.C.
Montreal, QC
Contract
Join our dynamic team as a Network Architect in the vibrant city of Montreal. This role offers the opportunity to work on cutting-edge network solutions and collaborate with leading…
Added 26 mins ago
Clinical Project Manager - Gene Therapy Clinical Trials
Elpida Therapeutics
Canada
Contract
· Lead routine project-management follow-up with internal team members, clinical sites, vendors, and external partners.
Added 26 mins ago
Mobile Maintenance Co-op Student
Agnico Eagle Mines Limited
Cochrane, ON
Full-time
…And, we value your commitment to treat every person on our team with respect, helping us to operate safely, protect the environment and make a positive contribution to our local…
Added 26 mins ago
Info Sec specialist- CISA,GRC
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Toronto, ON
$86 to $103 CAD / hour
Contract
TD Global Security & Defense is home to a team of highly valued professionals who support all Global Technology Solutions related regulatory and support interactions, which includes…
Added 26 mins ago
Personal Support Worker
SE Health
Toronto, ON · North York, ON
Part-time
…to join SE Health, you join a diverse and collaborative care team where you’ll apply your skills – and your heart – to provide services to a roster of clients in your community. You’ll…
Added 26 mins ago
GWS Migration Lead
SRA Group
Toronto, ON
$75 to $80 CAD / hour
Contract
Team Leadership & Collaboration: Lead and mentor a team of migration specialists, providing technical guidance and support. Work closely with the Project Manager, Solution Architect, and…
Added 26 mins ago
Care Coordinator, Temporary Full-Time, Queensway Carleton Hospital
Ontario Health atHome
Ottawa, ON
Full-time
Whether you work in our office, in the community, or a health care facility – you will play a lead role in providing connected, accessible, patient-centered care – and be supported by our…
Added 26 mins ago
Patient Care Assistant - Niagara or Burlington Branch, Relief "A"
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ON · Niagara, ON
Temporary
As a Patient Care Assistant, you will provide support for the assigned team in their daily activities to ensure that patients receive prompt, effective customer service. By applying your…
Added 26 mins ago
Talent Pool - Registered Nurse (Full-Time and Casual/Irregular On-Call Hours)
Solicitor General | Solliciteur général
ON · Ontario, Canada
$6,771.79 to $9,706.84 CAD / month
Full-time · Temporary
Learn more about the role, the team, and our correctional facilities, and ask any questions you have during our online information session
Added 26 mins ago
Research Coordinator III, MAP Cntr for Urban Health Solutions
St. Michael's Hospital
Toronto, ON
Temporary
Dr. Monchalin is seeking a full-time Research Coordinator III. The Research Coordinator III will conduct and lead the execution of project design and the day-to-day management of research…
Added 26 mins ago
Lead Quality Assurance Engineer
Gala Solutions
Halifax, NS
Contract
The Lead QA will be responsible for the end-to-end quality assurance of the solution, including understanding the overall system architecture and business flows, coordinating requirements…
Added 26 mins ago
Wellness Care Supervisor | RPN
VIVA Retirement Communities
Vaughan, ON
Full-time
…service. You’re a natural mentor, a strong communicator, and a team player who brings out the best in others. You’re ready to lead with heart, inspire your team, and make every day…

RSM Canada

Identity Operations Manager - SailPoint

Toronto, ON, Canada

Pay: Compensation Range: $98,000 - $180,400
Job type: Full-time
Apply by: Oct 25, 2026
Experience: 5+ years of experience in IAM operations, with at least 2+ years in a supervisory or managerial capacity.
Posting language: English
Posted: Sep 25, 2026

Apply About employer

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Original job description

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

The Identity Operations Manager will oversee day‑to‑day Identity Governance & Administration (IGA) operations with a primary focus on SailPoint. This leader will manage a regional team, ensure operational excellence, and serve as a key escalation point for complex identity issues across Middle East clients. The role blends technical depth with people leadership, process governance, and cross‑functional coordination to ensure secure, reliable, and scalable identity services.

Key Responsibilities

Leadership & Operational Management

Lead, mentor, and develop a team of Identity Operations Engineers supporting SailPoint environments across the Middle East region.
Oversee daily IGA operations, ensuring SLAs, service quality, and customer satisfaction targets are consistently met.
Act as the primary escalation point for high‑priority identity incidents, coordinating response efforts across engineering, security, and client teams.
Drive continuous improvement initiatives, operational maturity, and process optimization within the identity operations function.

SailPoint & IAM Expertise

Provide advanced technical oversight for SailPoint IdentityIQ (IIQ)/IdentityNow /Identity Security Cloud (ISC) operations, including troubleshooting, configuration, and lifecycle management.
Guide the team in resolving complex identity issues, integrating with cloud/on‑prem systems, and supporting custom SailPoint workflows and connectors.
Ensure proper execution of access reviews, provisioning/deprovisioning processes, and identity lifecycle governance.

Program Governance & Compliance

Have an understanding of the data privacy and other applicable regulations relevant to supporting Middle East clients.
Oversee and regularly update documentation, operational runbooks, and knowledge‑base content to ensure consistent execution and audit readiness.
Maintain metrics for overall L1/L2 operations on a weekly basis.
Collaborate with SailPoint's delegated operations personnel to ensure appropriate allocation of resources to support clients in a timely and efficient manner.

Cross‑Functional Collaboration

Work closely with Engineering, DevOps, and Product teams to address critical platform issues, ensuring timely deployment of patches, and support upgrades.
Collaborate with client's stakeholders to understand, communicate technical issues and liaise / collaborate with client's engineers or SailPoint's engineers where applicable.

Operational Excellence

Monitor performance metrics, and operational KPIs; utilize tools available with SailPoint to provide executive‑level reporting and insights identity operations.
Lead trend analysis and root‑cause investigations to proactively identify systemic issues and prevent recurrence.
Participate in on‑call rotation to support 24x7 operational coverage, specifically for P1 issues. Ensure P1 issues are given the attention within the defined SLA's.

Required Qualifications

5+ years of experience in IAM operations, with at least 2+ years in a supervisory or managerial capacity.
Experience with integrations, connector management, performance tuning and analysis
Experience with cloud platforms (AWS, Azure) and hybrid identity architectures.
Strong communication skills, including experience working and supporting international teams and clients.
Proven ability to lead teams, manage escalations, and drive operational improvements and customer satisfaction.

Preferred Skills

Strong hands‑on experience with SailPoint IdentityIQ (IIQ) and/or IdentityNow /Identity Security Cloud (ISC) in enterprise environments.
Solid understanding of identity protocols and technologies (SAML, OAuth, SCIM, REST APIs).
Experience with additional IAM platforms (Azure, Okta, Oracle, IBM, etc.).
Background in Java‑based troubleshooting or development (helpful for SailPoint customization).
Familiarity with Active Directory, Azure AD, and enterprise directory services.
Experience with IAM governance workflows.
Strong analytical mindset with the ability to think creatively when solving complex identity issues.

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmcanada.com/careers/life-at-rsm/rewards-and-benefits.html.

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Canadian uniformed service; Canadian Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.

At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.

Compensation Range: $98,000 - $180,400

Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.

Apply About employer

More about this job

Responsibilities

Lead a regional team responsible for day-to-day SailPoint identity operations, service quality, escalations, and continuous improvement. Oversee identity governance processes, operational reporting, documentation, compliance readiness, and coordination with clients and cross-functional teams.

Requirements

Requires at least five years of IAM operations experience, including two or more years in a supervisory or managerial role, along with experience in integrations, connector management, performance analysis, and cloud or hybrid identity environments. Candidates should demonstrate strong communication and team leadership, with SailPoint expertise and familiarity with identity protocols, enterprise directories, and IAM governance workflows preferred.

Skills

SailPoint IdentityIQ
SailPoint IdentityNow
Identity Security Cloud
Identity Governance and Administration
IAM Operations
Team Leadership
Incident Escalation
Connector Management
Cloud and Hybrid Identity
AWS
Azure
SAML
OAuth
SCIM
REST APIs
Java Troubleshooting

Benefits

Flexible Schedule
Discretionary Bonus

Visa sponsorship

Not detected in the job text

Keywords

Identity Governance and Administration
IAM
SailPoint IdentityIQ
SailPoint IdentityNow
Identity Security Cloud
Identity Lifecycle Management
Access Reviews
Provisioning
Deprovisioning
SAML
OAuth
SCIM
REST APIs
AWS
Azure
Active Directory
Azure AD
Java
Connectors
Custom Workflows
Hybrid Identity Architecture
Incident Management
Service-Level Agreements
Operational KPIs
Root-Cause Analysis
Data Privacy
Audit Readiness
DevOps
Performance Tuning
Customer Satisfaction

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