Jobs in Canada

25+ jobs

Save this search

Added 12 hours ago
Director, HR Employee Service Centre
Extendicare
Markham, ON · Extendicare (Canada) Inc.
Full-time
…frameworks that drive consistent, high-quality employee and manager experiences. This role owns the performance of the ESC , monitoring analyst productivity, response quality, and…
Added 12 hours ago
HR Service Center Analyst
Extendicare
Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
Full-time
Reporting to the Senior Manager, Employee Service Centre, the HR Service Centre Analyst serves as the first point of contact for employees and managers seeking support on a broad range of…
Added 3 days ago
[GSD] People Technology Manager - Workday Implementation Team (Bangkok based, relocation provided )
Agoda
Montreal, QC
Full-time
Agoda is looking for a People Technology Manager (Implementation Team) to lead our Workday Functional Team and play a pivotal role in transforming how technology supports our global People…
Added 6 days ago
Senior Manager, HRIS
Extendicare
Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
Full-time
Reporting to the Sr. Director, HR Technology & Employee Experience, the Sr. Manager, HRIS is accountable for the integrity, quality, and future-readiness of Extendicare's HR system…
Added 1 day ago
Group Operations Manager – Service Delivery Management (EUC)
HCLTech
Toronto, ON
$95,000 to $114,000 CAD / year
Full-time
As the Group Operations Manager – Service Delivery Management for End User Computing (EUC), you will assume a strategic leadership role overseeing and optimizing EUC service delivery for…
Added 2 days ago
Business Insights Specialist (Power BI)
TD
London, ON · Toronto, ON
Full-time
…technology delivery teams, support teams, governance functions, and senior leadership. The individual will leverage data-driven insights to improve operational effectiveness, strengthen…
Added 1 day ago
Business Insights Specialist (Power BI)
TD
Toronto, ON
Full-time
…technology delivery teams, support teams, governance functions, and senior leadership. The individual will leverage data-driven insights to improve operational effectiveness, strengthen…
Added 2 days ago
Project Manager/Leader – Senior
Akkodis
Toronto, ON
Contract
…organizational requirements and at the discretion of the Hiring…
Added 2 days ago
Manager/Technical Lead, Technology Asset Management (TAM)
Deloitte
Toronto, ON
Full-time
As a Manager / Technical Lead in our Technology Asset Management (TAM) practice, you will play a key role in delivering technology asset management solutions, providing technical…
Added 2 days ago
Director, Business Transformation – Corporate Real Estate
Altis
Toronto, ON
$155,000 to $170,000 CAD / year
Full-time
Working closely with senior executives and business leaders, you'll identify opportunities to improve processes, optimize a significant commercial real estate portfolio, and drive…
Added 3 days ago
Senior Manager, AI Products & Copilot Solutions
McKesson
Mississauga, ON
Full-time
McKesson is seeking a Senior Manager, AI Products & Copilot Solutions to lead a team responsible for identifying, prioritizing, and delivering AI powered business solutions that improve…
Added 2 months ago
Senior Cybersecurity and Compliance Analyst - Landmark
Halliburton
Calgary, AB
As Cybersecurity & Compliance Senior Analyst at Landmark, you will be a hands-on practitioner at the center of how we protect the software the E&P industry depends on. You will partner with…
Added 3 days ago
Sr. CX and Market Insights Manager - 074 EN
Export Development Canada | Exportation et développement Canada
Calgary, AB
$96,557 to $128,743 CAD / year
Full-time
Reporting to the Manager, CX and Market Insights, the Sr. CX and Market Insights Manager is a senior individual contributor who strengthens EDC's quantitative customer and market research…
Added 3 days ago
Sr. CX and Market Insights Manager - 074 EN
Export Development Canada | Exportation et développement Canada
Halifax, NS
$96,557 to $128,743 CAD / year
Full-time
Reporting to the Manager, CX and Market Insights, the Sr. CX and Market Insights Manager is a senior individual contributor who strengthens EDC's quantitative customer and market research…
Added 3 days ago
Sr. CX and Market Insights Manager - 074 EN
Export Development Canada | Exportation et développement Canada
Montreal, QC
$96,557 to $128,743 CAD / year
Full-time
Reporting to the Manager, CX and Market Insights, the Sr. CX and Market Insights Manager is a senior individual contributor who strengthens EDC's quantitative customer and market research…
Added 3 days ago
Sr. CX and Market Insights Manager - 074 EN
Export Development Canada | Exportation et développement Canada
Vancouver, BC
$96,557 to $128,743 CAD / year
Full-time
Reporting to the Manager, CX and Market Insights, the Sr. CX and Market Insights Manager is a senior individual contributor who strengthens EDC's quantitative customer and market research…
Added 3 days ago
Sr. CX and Market Insights Manager - 074 EN
Export Development Canada | Exportation et développement Canada
Ottawa, ON
$96,557 to $128,743 CAD / year
Full-time
Reporting to the Manager, CX and Market Insights, the Sr. CX and Market Insights Manager is a senior individual contributor who strengthens EDC's quantitative customer and market research…
Added 3 days ago
Sr. CX and Market Insights Manager - 074 EN
Export Development Canada | Exportation et développement Canada
Toronto, ON
$96,557 to $128,743 CAD / year
Full-time
Reporting to the Manager, CX and Market Insights, the Sr. CX and Market Insights Manager is a senior individual contributor who strengthens EDC's quantitative customer and market research…
Added 3 days ago
Sr. CX and Market Insights Manager - 074 EN
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Reporting to the Manager, CX and Market Insights, the Sr. CX and Market Insights Manager is a senior individual contributor who strengthens EDC's quantitative customer and market research…
Added 3 days ago
Sr. CX and Market Insights Manager - 074 EN
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Reporting to the Manager, CX and Market Insights, the Sr. CX and Market Insights Manager is a senior individual contributor who strengthens EDC's quantitative customer and market research…
Added 3 days ago
Sr. CX and Market Insights Manager - 074 EN
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Reporting to the Manager, CX and Market Insights, the Sr. CX and Market Insights Manager is a senior individual contributor who strengthens EDC's quantitative customer and market research…
Added 3 days ago
Sr. CX and Market Insights Manager - 074 EN
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Reporting to the Manager, CX and Market Insights, the Sr. CX and Market Insights Manager is a senior individual contributor who strengthens EDC's quantitative customer and market research…
Added 3 days ago
Sr. CX and Market Insights Manager - 074 EN
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Reporting to the Manager, CX and Market Insights, the Sr. CX and Market Insights Manager is a senior individual contributor who strengthens EDC's quantitative customer and market research…
Added 3 days ago
Sr. CX and Market Insights Manager - 074 EN
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Reporting to the Manager, CX and Market Insights, the Sr. CX and Market Insights Manager is a senior individual contributor who strengthens EDC's quantitative customer and market research…
Added 3 days ago
Client Services Analyst
Meridian Credit Union
Toronto, ON
Full-time
Reporting to the Senior Manager, IT Support Services and working under the guidance of Senior Client Services Specialists, the incumbent is responsible for incident resolution, service…

RSM Canada

ServiceNow Engagement Manager

Toronto, ON, Canada

Pay: Compensation Range: $103,500 - $190,100
Job type: Full-time
Apply by: Sep 23, 2026
Posting language: English
Posted: Aug 24, 2026

Apply About employer

Applications open in a new tab.

Original job description

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

The ServiceNow Engagement Manager is a key member of the ServiceNow practice, focused on delivering high-quality client engagements, strengthening client relationships, and supporting the growth and development of the ServiceNow practice. This role partners closely with sales, delivery, alliance, and practice leadership to support go-to-market activities, successful project delivery, and the development of high-performing ServiceNow talent. The Manager is responsible for the successful execution of client engagements, team leadership, and identifying opportunities to expand client relationships and drive continued growth of the ServiceNow practice.

Responsibilities

Lead the end-to-end delivery of ServiceNow consulting engagements, from initial discovery and solution planning through implementation and delivery.
Serve as a trusted advisor to clients, developing strong relationships with senior stakeholders and effectively managing expectations, priorities, risks, and outcomes.
Partner with clients to define strategic objectives, identify business and technology challenges, and translate those objectives into actionable ServiceNow roadmaps and implementation strategies.
Provide strategic and operational leadership across ServiceNow programs, ensuring solutions align with client business objectives, enterprise technology strategies, and ServiceNow best practices.
Lead and mentor cross-functional ServiceNow delivery teams, including distributed and remote resources, fostering a culture of collaboration, accountability, and high-quality delivery.
Manage competing client priorities across multiple engagements and proactively balance scope, resources, timelines, and business value.
Identify opportunities to expand client relationships by connecting successful delivery outcomes to broader business and technology needs.
Lead and contribute to proposals, statements of work, solution development, presentations, and other business development activities.
Develop and maintain a strong network of internal and external relationships to support client success, practice growth, and broader firm strategic objectives.
Collaborate with ServiceNow practitioners, technical teams, and firm leadership to develop innovative solutions and strengthen the firm's ServiceNow consulting capabilities.
Demonstrate strong business acumen and the ability to connect ServiceNow capabilities to broader organizational challenges, helping clients realize measurable business value from their investments.

Required Qualifications

6+ years of experience working with the ServiceNow platform, including experience leading implementations or transformation initiatives.
5+ years of experience in people management, client management, engagement management, or consulting delivery leadership.
Proven experience leading distributed or remote teams and managing relationships with clients and senior stakeholders.
Demonstrated ability to help clients define strategic vision, business objectives, and technology roadmaps, with the ability to translate those objectives into actionable ServiceNow solutions.
Previous experience serving as an Engagement Manager, Project Manager, Program Manager, or similar delivery leadership role on ServiceNow implementations.
Strong understanding of ServiceNow capabilities, implementation methodologies, and platform best practices.
Experience identifying business problems, developing business strategies, and/or identifying opportunities to drive client value and business growth.
ServiceNow Certified System Administrator certification or willingness to obtain.
Strong communication, presentation, problem-solving, and stakeholder management skills.

Preferred Qualifications

Previous experience in a management or leadership role within a consulting environment.
Experience leading large-scale or complex ServiceNow transformation programs.
ServiceNow Certified Implementation Specialist certification(s).
ITIL Foundation certification.
Experience with ServiceNow modules such as ITSM, ITOM, CSM, HRSD, SecOps, GRC, or other relevant ServiceNow products.
Experience contributing to business development, account growth, proposals, and client pursuits.
Experience working with C-suite and senior business/technology stakeholders.
Bachelor's degree in Business, Information Technology, Computer Science, or a related field.

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmcanada.com/careers/life-at-rsm/rewards-and-benefits.html.

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Canadian uniformed service; Canadian Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at [email protected].

At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.

Compensation Range: $103,500 - $190,100

Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.

Apply About employer

More about this job

Responsibilities

Lead the end-to-end delivery of ServiceNow consulting engagements and serve as a trusted advisor to senior client stakeholders. Manage cross-functional delivery teams while identifying opportunities to expand client relationships and drive practice growth.

Requirements

Requires over 6 years of ServiceNow platform experience and 5+ years in people or engagement management. Candidates should possess strong leadership skills and a ServiceNow Certified System Administrator certification or a willingness to obtain one.

Skills

ServiceNow Implementation
Engagement Management
Strategic Planning
People Management
Project Delivery
Stakeholder Management
Business Development
Solution Planning
Roadmap Development
Cross-functional Leadership
Risk Management
Business Acumen
Proposal Development
Consulting Delivery
ITIL

Benefits

Competitive Benefits Package
Compensation Package
Flexible Schedule
Discretionary Bonus

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ITSM
ITOM
CSM
HRSD
SecOps
GRC
ITIL Foundation
Certified System Administrator
Certified Implementation Specialist
Engagement Manager
Program Manager
Project Manager
Digital Transformation
Consulting
Professional Services
Business Development
Statement of Work
Roadmapping
Stakeholder Management
Enterprise Technology Strategy

Report this job