We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.
Job Description
The Talent Acquisition (TA) Operations Supervisor sits within the broader Talent Operations team and is a frontline people leader responsible for overseeing the day-to-day execution of TA programs support and interview scheduling support. This role provides direct leadership, coaching, prioritization, workload management, and performance support while ensuring operational activities are delivered accurately, consistently, compliantly, and in alignment with established service expectations.
The role supports centralized, scalable, and highly repeatable talent solutions by coordinating service delivery, managing SLAs, resolving escalations, monitoring quality, supporting reporting and governance, and driving continuous improvement. Employees in this role are expected to exercise sound judgment, balance competing priorities, develop team capability, manage operational risks, support change and adoption activities, and reinforce a culture of service excellence, collaboration, accountability, and continuous improvement.
People Leadership & Team Development
- Manage day-to-day workload distribution, prioritization, scheduling, capacity planning to ensure service commitments and operational deliverables are met.
- Support employee onboarding, training, performance feedback, career development, and continuous learning to strengthen team capability and operational consistency.
- Foster a culture of accountability, collaboration, inclusion, partnership, service excellence, and continuous improvement in a global, matrix environment
Operational Service Delivery & Execution
- Oversee the execution of centralized, repeatable TA processes, transactions, ticket requests, and operational activities across assigned areas of responsibility.
- Ensure operational work is completed accurately, consistently, timely, and in accordance with firm policies, procedures, compliance expectations, and service standards.
- Research, resolve, and respond to complex operational questions, stakeholder concerns, and escalations using best practices, documentation, and appropriate judgment.
- Escalate high-risk, sensitive, or enterprise-impact issues appropriately while maintaining ownership through resolution.
- Identify operational risks, recurring service disruptions, and stakeholder pain points; recommend sustainable solutions to improve delivery and experience.
Process Improvement & Operational Excellence
- Identify opportunities to improve operational efficiency, effectiveness, accuracy, quality, scalability, compliance, and stakeholder experience.
- Collaborate with stakeholders to evaluate current processes, clarify requirements, and recommend practical enhancements.
- Support the development, implementation, testing, training, and administration of centralized, repeatable TA solutions across enterprise systems and integrated tools.
- Lead or participate in process reviews, quality audits, operational improvement initiatives, documentation updates, and implementation readiness activities.
- Develop and maintain process documentation, knowledge articles, job aids, templates, operating procedures, and training materials.
- Use a continuous improvement mindset to identify efficiencies, remove friction, and support scalable service delivery.
Stakeholder Partnership & Communication
- Build and maintain strong internal and external partnerships with Talent leaders, Centers of Excellence, technology teams, external recruitment vendors and other key stakeholders.
- Serve as a trusted point of contact for operational guidance, escalations, service updates, and stakeholder support.
- Foster a culture of customer service, collaboration, and partnership while effectively managing stakeholder expectations.
- Partner cross-functionally to support the successful delivery of Talent Operations programs, initiatives, and services.
Data, Reporting & Operational Governance
- Develop and deliver reporting, dashboards and operational insights that support business decision-making.
- Leverage data and trends to identify opportunities for process improvement, risk mitigation, resource planning, and service optimization.
- Ensure data integrity, reporting accuracy, and adherence to governance, quality assurance, and compliance standards.
- Support operational metrics, audits, and governance activities to drive accountability and continuous improvement.
Training, Knowledge Management & Coaching
- Lead onboarding, training, and knowledge-sharing efforts to ensure team readiness and consistent service delivery.
- Provide coaching and guidance to strengthen operational performance, stakeholder support, and process expertise.
- Reinforce operational standards, compliance requirements, and best practices across the team supporting a global, matrix organization.
- Support change management and adoption efforts for new processes, technologies, programs, and service delivery models.
Professional Judgment, Risk & Compliance
- Exercise sound judgment to manage priorities, resolve escalations, mitigate operational risks, and support effective service delivery.
- Ensure compliance with policies, data privacy requirements, internal controls, documentation standards, and quality expectations.
- Lead issue resolution, corrective actions, audits, and continuous improvement efforts to strengthen operational effectiveness.
- Serve as a role model for accountability, professionalism, collaboration, confidentiality, and service excellence.
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Minimum Requirements
- Bachelor's degree or an equivalent combination of education and a minimum of 6 years relevant experience.
- Minimum of 4 years of experience in TA operations or related operational functions.
- Experience with campus programs support.
- Experience providing direct or indirect work direction, coaching, mentoring, onboarding support, training, or team leadership responsibilities.
- Experience managing operational processes, managing escalations, parallel priorities, SLAs, quality reviews, or process improvement initiatives in a high-volume, fast-paced, service-oriented environment.
- Proficiency with Microsoft Office applications and experience using HR, talent, recruiting, learning, workflow, case management, reporting, compliance, or enterprise operational systems.
Preferred Requirements
- Experience with interview scheduling, reporting, metrics, dashboards, service performance monitoring, quality audits, and operational governance.
- Experience supporting system changes, organizational readiness, stakeholder training, or service delivery enhancements.
- Experience working within a global, shared services, matrixed, centralized operations, or multi-time-zone environment.
- Global talent acquisition technology systems experiencing including Workday (ATS), Yello (CRM/Interview Scheduling) and/or Radancy (Programs/Events).
At RSM, we offer a competitive benefits and compensation package for all our people. Learn more about our total rewards at https://rsmcanada.com/careers/life-at-rsm/rewards-and-benefits.html.
We believe flexibility and in-person connection both play an important role in how we work and grow. Most roles at RSM follow a hybrid workstyle, which means team members are aligned to an RSM office and come together in person when it best supports clients, teams, development or relationship-building. Some roles may be virtual or primarily on-site based on role requirements, team priorities and client needs.
RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Canadian uniformed service; Canadian Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.
At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.
Compensation Range: $84,500 - $132,900
Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.
