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Added 12 mins ago
CA
Sales Manager-Crown Nissan
Crown Auto Group
Winnipeg, MB
- Full-time
Lead, coach, train and develop a team of Product Advisors to achieve sales and customer satisfaction goals
Added 12 mins ago
U
Route Service Supervisor - UniFirst Canada
UniFirst
ON
- Full-time
At UniFirst, we Always Deliver - for our customers and our people. As a Route Service Supervisor you’ll lead and work alongside a team of Route Service Representatives who service a diverse…
Added 12 mins ago
ZG
IQR Customer Care Operations Supervisor
ZEISS Group
Toronto, ON
- Full-time
The IQR Customer Care Operations Supervisor is a hands-on working supervisor responsible for coordinating the daily execution of service and sales administration activities, including…
Added 12 mins ago
SC
shift supervisor - Store# 62159, BRACEBRIDGE
Starbucks Coffee Company
Bracebridge, ON
- Full-time
…executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary…
Added 12 mins ago
SC
shift supervisor - Store# 82601, 950 MELVILLE STREET
Starbucks Coffee Company
Saskatoon, SK
- Full-time
…executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary…
Added 12 mins ago
T
TDS Operations Analyst III
TD
Toronto, ON
- Full-time
Lead departmental projects: Drive process improvements, system enhancements, and risk mitigation initiatives for CDD operations.
Added 12 mins ago
Customer Account Executive II
Nitro
Toronto, ON
…identity verification and analytics supported by a best-in-class customer success and change management team. With more than 3 million licensed users and 13,000+ business customers across…
Added 12 mins ago
SR
Mechanic - Level 2
Sunbelt Rentals, Inc.
Burlington, ON
- Full-time
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to…
Added 12 mins ago
SL
AVP, CXO Strategy & Transformation
Sun Life
Toronto, ON · Sun Life Toronto One York
- Full-time
· Lead an insight-driven performance approach, partnering with Data and Finance to connect business, client, financial, operational and risk information to executive decision-making.
Added 27 mins ago
7
Store Leader (Manager) Trainee
7-Eleven
St. Paul, AB · Vermilion, AB
- Full-time
…fuel through cutting edge innovation - working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and…
Added 27 mins ago
EB
Community Growth Associate
EP Boards
Toronto, ON
- $55,000 to $75,000 CAD / year
1–2 years in membership, account coordination, customer success, business development, or a similar client-facing role, with a track record of meeting or exceeding goals.
Added 27 mins ago
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Customer Success & Growth Manager (October 30, 2026)
GoFleet
Mississauga, ON
- Full-time
Proven proactive outbound calling: you lead the conversation, including when the customer is unhappy.
Added 27 mins ago
B
Personal Banker
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Waterloo, ON
- Full-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 27 mins ago
B
Director, BMO Capital Partners (BMOCP)
BMO
Toronto, ON · FCP
- Full-time
Lead the evaluation and due diligence of fund investments, direct equity and subordinated debt opportunities;
Added 27 mins ago
Gerant de la boutique - Montreal Eaton Centre
Lush Handmade Cosmetics
Montreal, QC
Service à la clientèle : collaborer avec votre équipe sur des plans pour dépasser vos
Added 27 mins ago
BU
Supervisor, Facilities Services & Trades Safety
Brock University
St. Catharines, ON · Main Campus (Employees)
- Full-time
…establishing clear expectations for safety, quality, productivity, and customer…
Added 27 mins ago
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AI Development Manager
Boeing
Richmond, BC · Vancouver, BC · CAN - Richmond, Canada
- Full-time
Develop Shared AI/ML Capabilities: Lead delivery of high-priority, reusable AI/ML services, components and tooling for commercial products and services. These will be platform-level…
Added 27 mins ago
BP
Retail Lead
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Abbotsford, BC
- Full-time
Provide legendary customer service by identifying and evaluating customers’ needs, and making product recommendations based off this analysis
Added 27 mins ago
Security Guard (Reserve Team) - Mission Critical Facility
Securitas Canada
Toronto, ON
Provide professional customer service to employees, visitors, contractors.
Added 27 mins ago
BB
Associé(e) principal(e) des ventes au détail / Senior Retail Sales Associate
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Canada
- Full-time
Aider les clients à trouver le produit ou le service idéal et répondre à leurs questions
Added 27 mins ago
BH
LEAD Field Engineer - 2027
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Bonnyville, AB · Calgary, AB · Leduc, AB · AB · CA-AB-OTHER ALBERTA
- Full-time
The LEAD (Learn, Excel, Achieve, Develop) Field Engineer Development Program is a strategic, accelerated three and half year development program designed for recent engineering graduates…
Added 27 mins ago
M
AVP, GTO Strategy & Transformation
Manulife
Toronto, ON
- Full-time
Operational Transformation & Value Realization: Lead enterprise operational transformation initiatives across customer service, operations, digital channels, workforce productivity, and…
Added 27 mins ago
SI
Senior Systems Engineer
STACK IT Recruitment
Remote, Canada
- $110,000 to $130,000 CAD / year
- Full-time
- Remote
…and migrations for the company’s clients and serves as the lead technical contact for one key enterprise account, guiding its project planning and technical…
Added 27 mins ago
Product Owner, Direct Venture
Wawanesa Insurance
Calgary, AB · AB · Lethbridge, AB · Vancouver, BC · Wawanesa, MB · Winnipeg, MB · Moncton, NB · Dartmouth, NS · Kitchener, ON · Ottawa, ON · Toronto, ON · ON · Montreal, QC · Edmonton, AB (Hybrid), AB · Hybrid - Canada, ON · North York - Toronto, ON (Hybr, ON
…Quote & Buy, Home & Auto Insurance Products, Digital Policy Service, Billing & Payments, and CRM & Customer…
Added 27 mins ago
FM4 Commissioning Manager
VCNA
Bowmanville, ON
Lead the Plant team through wet commissioning, startup, performance testing, ramp-up and stabilization, while providing concise status reporting and escalating unresolved safety, technical,…

RSM US LLP

Supervisor, Talent Acquisition Operations – Programs & Interviews

Toronto, ON, Canada

Compensation Range: $84,500 - $132,900 · Full-time

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Job details

Pay: Compensation Range: $84,500 - $132,900
Job type: Full-time
Posting language: English
Posted: Oct 30, 2026

Original job description

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

Job Description

The Talent Acquisition (TA) Operations Supervisor sits within the broader Talent Operations team and is a frontline people leader responsible for overseeing the day-to-day execution of TA programs support and interview scheduling support. This role provides direct leadership, coaching, prioritization, workload management, and performance support while ensuring operational activities are delivered accurately, consistently, compliantly, and in alignment with established service expectations.

The role supports centralized, scalable, and highly repeatable talent solutions by coordinating service delivery, managing SLAs, resolving escalations, monitoring quality, supporting reporting and governance, and driving continuous improvement. Employees in this role are expected to exercise sound judgment, balance competing priorities, develop team capability, manage operational risks, support change and adoption activities, and reinforce a culture of service excellence, collaboration, accountability, and continuous improvement.

People Leadership & Team Development

Manage day-to-day workload distribution, prioritization, scheduling, capacity planning to ensure service commitments and operational deliverables are met.

Support employee onboarding, training, performance feedback, career development, and continuous learning to strengthen team capability and operational consistency.

Foster a culture of accountability, collaboration, inclusion, partnership, service excellence, and continuous improvement in a global, matrix environment

Operational Service Delivery & Execution

Oversee the execution of centralized, repeatable TA processes, transactions, ticket requests, and operational activities across assigned areas of responsibility.

Ensure operational work is completed accurately, consistently, timely, and in accordance with firm policies, procedures, compliance expectations, and service standards.

Research, resolve, and respond to complex operational questions, stakeholder concerns, and escalations using best practices, documentation, and appropriate judgment.

Escalate high-risk, sensitive, or enterprise-impact issues appropriately while maintaining ownership through resolution.

Identify operational risks, recurring service disruptions, and stakeholder pain points; recommend sustainable solutions to improve delivery and experience.

Process Improvement & Operational Excellence

Identify opportunities to improve operational efficiency, effectiveness, accuracy, quality, scalability, compliance, and stakeholder experience.

Collaborate with stakeholders to evaluate current processes, clarify requirements, and recommend practical enhancements.

Support the development, implementation, testing, training, and administration of centralized, repeatable TA solutions across enterprise systems and integrated tools.

Lead or participate in process reviews, quality audits, operational improvement initiatives, documentation updates, and implementation readiness activities.

Develop and maintain process documentation, knowledge articles, job aids, templates, operating procedures, and training materials.

Use a continuous improvement mindset to identify efficiencies, remove friction, and support scalable service delivery.

Stakeholder Partnership & Communication

Build and maintain strong internal and external partnerships with Talent leaders, Centers of Excellence, technology teams, external recruitment vendors and other key stakeholders.

Serve as a trusted point of contact for operational guidance, escalations, service updates, and stakeholder support.

Foster a culture of customer service, collaboration, and partnership while effectively managing stakeholder expectations.

Partner cross-functionally to support the successful delivery of Talent Operations programs, initiatives, and services.

Data, Reporting & Operational Governance

Develop and deliver reporting, dashboards and operational insights that support business decision-making.

Leverage data and trends to identify opportunities for process improvement, risk mitigation, resource planning, and service optimization.

Ensure data integrity, reporting accuracy, and adherence to governance, quality assurance, and compliance standards.

Support operational metrics, audits, and governance activities to drive accountability and continuous improvement.

Training, Knowledge Management & Coaching

Lead onboarding, training, and knowledge-sharing efforts to ensure team readiness and consistent service delivery.

Provide coaching and guidance to strengthen operational performance, stakeholder support, and process expertise.

Reinforce operational standards, compliance requirements, and best practices across the team supporting a global, matrix organization.

Support change management and adoption efforts for new processes, technologies, programs, and service delivery models.

Professional Judgment, Risk & Compliance

Exercise sound judgment to manage priorities, resolve escalations, mitigate operational risks, and support effective service delivery.

Ensure compliance with policies, data privacy requirements, internal controls, documentation standards, and quality expectations.

Lead issue resolution, corrective actions, audits, and continuous improvement efforts to strengthen operational effectiveness.

Serve as a role model for accountability, professionalism, collaboration, confidentiality, and service excellence.

or the job

Minimum Requirements

Bachelor's degree or an equivalent combination of education and a minimum of 6 years relevant experience.

Minimum of 4 years of experience in TA operations or related operational functions.

Experience with campus programs support.

Experience providing direct or indirect work direction, coaching, mentoring, onboarding support, training, or team leadership responsibilities.

Experience managing operational processes, managing escalations, parallel priorities, SLAs, quality reviews, or process improvement initiatives in a high-volume, fast-paced, service-oriented environment.

Proficiency with Microsoft Office applications and experience using HR, talent, recruiting, learning, workflow, case management, reporting, compliance, or enterprise operational systems.

Preferred Requirements

Experience with interview scheduling, reporting, metrics, dashboards, service performance monitoring, quality audits, and operational governance.

Experience supporting system changes, organizational readiness, stakeholder training, or service delivery enhancements.

Experience working within a global, shared services, matrixed, centralized operations, or multi-time-zone environment.
Global talent acquisition technology systems experiencing including Workday (ATS), Yello (CRM/Interview Scheduling) and/or Radancy (Programs/Events).

At RSM, we offer a competitive benefits and compensation package for all our people. Learn more about our total rewards at https://rsmcanada.com/careers/life-at-rsm/rewards-and-benefits.html.

We believe flexibility and in-person connection both play an important role in how we work and grow. Most roles at RSM follow a hybrid workstyle, which means team members are aligned to an RSM office and come together in person when it best supports clients, teams, development or relationship-building. Some roles may be virtual or primarily on-site based on role requirements, team priorities and client needs.

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Canadian uniformed service; Canadian Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.

At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.

Compensation Range: $84,500 - $132,900

Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.

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More about this job

Responsibilities

The Talent Acquisition Operations Supervisor oversees day-to-day execution of TA programs and interview scheduling while providing direct leadership and coaching to the team. This role ensures operational activities are delivered accurately and compliantly while driving continuous improvement and stakeholder partnership.

Requirements

Candidates must have a bachelor's degree or equivalent and at least 6 years of relevant experience, including 4 years in TA operations. Proficiency in HR systems and experience with campus programs and team leadership are required.

Skills

Talent acquisition operations
Team leadership
Performance management
Process improvement
Stakeholder management
Operational governance
Data analysis
Reporting
Change management
Compliance
Workday
Yello
Radancy
Capacity planning
Service level agreements
Coaching

Benefits

Discretionary bonus
Total rewards program

Visa sponsorship

Not detected in the job text

Keywords

Talent Acquisition
Operations
Workday
Yello
Radancy
ATS
CRM
Interview Scheduling
SLA
Governance
Compliance
Data Analytics
Process Improvement
Change Management
Stakeholder Management
Capacity Planning
Performance Feedback
Onboarding
Quality Assurance
Global Matrix Environment
Shared Services
Talent Operations
Recruitment
Dashboarding
Operational Risk
Service Excellence
Accountability
Collaboration
Professional Services
Middle Market

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