The Emergency Health Program Management & Delivery Branch (EHPMDB) supports life-critical services such as ambulance dispatch functions across Ontario. Under the Ambulance Act the Minister has the duty and power to establish, maintain and operate (alone or in co-operation with others) communication services used in dispatching ambulances, and to fund such services.
The Emergency Health I & IT Solutions & Technology Management Branch (EHSTMB) of the Health Services I&IT Cluster (HSC) supports these services through the acquisition, delivery and support & maintenance of related dispatch technologies, IT and telecommunications used within the Ambulance Communication Centres (ACCs) across the province and in the Branchs Head Office operations. These critical applications and technologies are used by the Ministry to support 24x7 mission critical 911 call taking and ambulance dispatch functions across the province, and includes:
- Computer Aided Dispatch (CAD) application and tools
- Telecommunication equipment and systems (i.e. Communication Console Systems and FleetNet)
- Technologies that digitally connects Land Ambulance Dispatch with other partners in first response and the health system (i.e. Real-Time Data Service and Mobile CAD)
- Reporting Applications and Tools
- Business Support Applications (i.e. Paramedic Certification, Inspections)
The PSRN project and radio services have legislative and regulatory compliance linkages for both the project and Ministry partners. In addition, there are requirements to be compliant with municipal by-laws and standards established by the Standards Council of Canada.
MOH through HSC/EHSTMB is working with GMCB to ensure the successful implementation of PSRN which includes End User Deployment, Technical Readiness, Service Readiness, Communications and Training in addition to equipment rollout to:
· approximately 750 locations including ambulance bases, hospitals, dispatch centres, Ornge operations control centre.
· 2000+ ambulances; and
· Over 10,000 resources (e.g., dispatchers and paramedics).
A Senior Systems Analyst is required to use their knowledge of project management methodology, analytical tools and processes, and tendering process to support projects and development of project plans. Additionally this resource will provide onsite support at Central Ambulance Communication Centres, Ambulance bases, hospitals and MOH locations.
Description
· Technical expertise and coordination of administration, monitoring, management, implementation and support of:
o Desktops and network and server environments
o Ambulance Communication Centre (ACC) integrated 911 solutions such as CAD, radio, phone, GIS and paging, within one or more assigned ACCs
· Paramedic and Ambulance Communication Officer technical subject matter expertise in multiple technology related projects, including but not limited to, Radio, Telecom, Satellite Systems, and Digital Voice Recording and Retrieval
· Execute and support 911 dispatch centres emergency COOP activation plans
· 24 X 7 on-site and remote support of all emergency 911 ambulance dispatching equipment in the province, in support of the ministrys compliance and oversight of the Land Ambulance Act
· Coordinate administration, monitoring, management, implementation and support of desktops and server environments, Ambulance Communication Centre (ACC) integrated 911 solutions such as CAD, radio, phone, GIS and paging, within one or more assigned ACCs
· Provide realistic work estimates to support project planning; capture business requirements and update business rules based on the requirements
· Provide technical Paramedic and Ambulance Communication Officer subject matter expertise for multiple technology related projects, including but not limited to Radio, Telecom, Satellite Systems, and Digital Voice Recording and Retrieval
Responsibilities:
· Provide senior technical expertise, project leadership and coordination of activities in the development, implementation and maintenance of a diverse range of cost effective I&IT solutions.
· Provide technical advice to clients and leverage Public Sector I&IT solutions and applications to meet program/service goals and objectives ensuring efficiency
· A technical diploma or degree in electronics technology from a recognized technical institute/college with extensive knowledge and several years practical experience in applying theories, principles and practices of voice, data, radio, information technology and satellite telecommunications engineering or an equivalent combination of education and practical experience.
· Good knowledge and experience of integrated voice and data switching systems, computer data communications architecture, radio-trunking systems design and P25 standards.
· Ability to analyze results and make cost benefit analysis.
· Ability to use basic Radio Frequency test equipment such as wattmeter, voltmeter, system monitor or analyzer.
· Knowledge of basic vehicle electrical systems relative to radio installation and problems.
· Desktop hardware components such as chips, motherboards, BIOS, memory, network cards, media, interfaces, printers and other peripherals.
· Personal computer technologies and operating systems.
· Local Area Network and various network topologies/configurations.
· Server operating system configurations and services and domain architectures such as: Windows Internet Name Service, Dynamic Host Configuration Protocol, Remote Access Service, Internet Protocol addressing, networking addresses, printer queues and naming conventions.
· Personal computer security threats and solutions.
· Public Sector, Health Services I&IT Cluster, Ministry and Branch policies, guidelines and directives for use and support of information technology, and within recognized systems management practices and procedures to ensure compliance in all technical support and services provided to the CACC.
· Knowledge of government Information Technology Infrastructure Library (ITIL) incident, problem, asset and change management practices, project management and time management methodologies, and clients' business processes and requirements to recommend technical solutions which promotes the Ministry IT strategies and goals while also meeting business needs/priorities of clients.
· CACC systems integration and interface requirements to support continued interoperability of all systems and services
· Understanding of emergency health services including ambulance communications, operations and practices, associated standards, policies, and guidelines as well as interface with/delivery of other emergency communications services (e.g. police, fire) in order to support communications and interface requirements within the context of the emergency services framework.
· IT training techniques to participate and assist in the delivery of training to users and vendors and to develop training materials.
· Systems and business operational disciplines and processes; skills in negotiation, conflict and problem resolution, change management and project coordination; current knowledge in new technologies and trends that may benefit emergency health services.
· Current and emerging telecommunications systems technologies including voice, data, satellite, information technology and radio telecommunication systems used in the CACC environment in order to provide technical expertise, advice and troubleshooting support for communications systems within the assigned CACCs.
· Telecommunications installation, configuration, testing, and diagnostic procedures, tools and equipment (e.g. wattmeter, voltmeter, tone generator, GUI-based and DOS/Character based applications) and vehicle electrical systems relative to radio installations and problems to coordinate/perform installations, configurations, testing and maintenance as an on-site technical expert.
· Knowledge of and can interpret and apply relevant sections of related legislation (e.g. the Ambulance Act, Personal Health Information Protection Act).
*Travel required
NOTE
The resource will be required to travel to multiple dispatch centres/CACCs across the province to provide project support and coordinate/remediate the telephony training in order to implement the new PSRN solution.
Assignment Type: This position is currently listed as "Hybrid" as consultants will be required to work partly in the physical workplace and partly remotely. The details of this arrangement will be at the Hiring Manager's discretion.
Skills Experience and Skill Set Requirements
Core Skills
· Knowledge of systems analysis and design methods and techniques to develop system solutions and to manage servers and applications
· Demonstrated knowledge of testing and implementation methods and practices for testing and acceptance
· Experience in the application of theories, principles and practices of voice, data, radio, information technology and satellite telecommunications engineering.
· Experience with Local Area Network and various network topologies/configurations
· Experience with systems and business operational disciplines and processes; skills in negotiation, conflict and problem resolution, change management and project coordination; current knowledge in new technologies and trends that may benefit emergency health services.
· Ability to use basic Radio Frequency test equipment such as multi-meter, voltmeter, system monitor or analyzer
40%
Technical Skills
· Knowledge of server and network technologies, hardware and facilities requirements (data centres) along with IT security policies to identify and evaluate IT options for clients and to design, develop and implement technology solutions
· Experience with IP based telephony system such as Avaya and CTI (Computer Telephony Integration) solutions
· Experience with integrated voice and data switching systems, computer data communications architecture, radio-trunking systems design and P25 standards
· Experience with VHF and UHF radio technologies
· Experience with public safety dispatch systems integration and interface requirements to support continued interoperability of all systems and services
· Understanding of emergency health services including ambulance communications, operations and practices associated standards, policies, and guidelines as well as interface with/delivery of other emergency communications services (e.g. police, fire) in order to support communications and interface requirements within the context of the emergency services framework.
· Knowledge of current and emerging telecommunications systems technologies including voice, data, satellite, information technology and radio telecommunication systems used in the public safety communications centre environment in order to provide technical expertise, advice and troubleshooting support for communications systems within the assigned public safety communications centre
30%
Analytics
· Knowledge of project management methodology, analytical tools and processes, and tendering process to support projects and development of project plans.
· Analytical and problem solving skills to assess business and technology requirements, evaluate the functionality of new software and hardware
· Experience in working on multiple projects at the same time
· Experience in working on multi-year projects
15%
Communications
· Oral and written communication and presentation skills to explain complex information, understand client technology requirements and prepare various technical and status reports, materials and business cases
· Interpersonal skills to explain technology solutions and recommendations
· Strong verbal and written communication skills
· Strong interpersonal and negotiation skills
· A demonstrated team player with a proven track record for meeting deadlines
15%
Hybrid - Candidates must be able to work 3 days onsite at 435 James Street South, Thunder Bay and 2 days remote
*Travel required
NOTE
The resource will be required to travel/ability to drive within the Thunder Bay catchment area.
MUST HAVES:
- 5+ years experience as a systems analyst.
- Experience with the projects related to 24x7 critical environments and operations,
- Experience working in the PSRN project
- Understanding of emergency health services including ambulance communications.
