RQ09025 - Infrastructure Integration Specialist (N/S) - Senior

Description

Deliverables: The Resources will act as a subject matter expert on a variety of Mainframe network maintenance and Mainframe hardware replacement and migration activities such as:

• Enabling and supporting the day to day operations of the Government of Ontario's Mainframe networks.
• Planning, configuring network components for the Z16 & New DR Co-lo Mainframe processor installation.
• Support the complex migration of existing networks from GDC to CO-lo onto the new Mainframe, supporting the migration of existing GDC mainframe, and decommissioning of network software configurations and hardware as well as supporting the existing Applications hosted on the existing Mainframe.

Key Responsibilities:

• Operational Support for sustaining the day to day operations of Mainframe network.
• Plan, configure and support installation of new Mainframe hardware platform.
• Provide migration support for Mainframe networking components.
• Provide decommissioning support for Mainframe Network applications.
• Daily operational changes, Incident/problem management.
• Provide on call/standby support when required.
• Closure of tickets in a timely manner, Keeping clients/management up to date on ticket status.
• Must adhere to Service Level Agreement (SLA) metrics, device maintenance.
• Providing technical MoP for all changes.
• ability to provide acquire network captures and articulate/document capture and point or root cause.
• Ability to work on Mainframe Hardware Refresh Project activities along with all keep the lights on (KTLO) activities.

SkillsExperience and Skill Set Requirements

Evaluation Breakdown

1. Technology Experience - 30%

Parameters:

• TCP/IP, VTAM, NNM, NDM, AT-TLS between clients/servers/M.F., VPSPRINT, Deliver and TN3270. Daily operational changes, Incident/problem management.
• Provide on call/standby support when required.
• Closure of tickets in a timely manner, Keeping clients/management up to date on ticket status.
• Strong conceptual and practical understanding of Mainframe Networking - Building new infrastructure with automation as per design criteria.
• Provide intake and incident resolution - Integration of services such as identity, logging and monitoring.
• Provide reports as required.
• Provide skills and knowledge transfer.
• Provide solution status on various project being worked on.
• Demonstration of leading projects and initiatives end to end (technical and non-technical.

2. Knowledge/skills in Communications and Customer Service - 10%

Parameters:

• Demonstrated experience of working with customers/key stakeholders and using communication skills to resolve operational issues, negotiate or document process related intelligence.

3. Knowledge/skills in Analysis and Problem-Solving - 10%

Parameters:

• Ability to work on Mainframe hardware refresh Project Initiatives along with all KTLO and modernization activities. Daily usage of all local Mainframe Network Tools to provide proactive support (TCP/IP, NNM, NDM, VTAM, Netview).

4. Experience knowledge with Mainframe Network in a support role - 20%

Parameters:

• Demonstrated knowledge and operational support experience with Mainframe Network in a large scale environment similar as the Government of Ontario.

Hybrid: 3 Days onsite / 2 days remote

Must Have:

• TCP/IP, VTAM, NNM, NDM, AT-TLS between clients/servers/M.F., VPSPRINT, Deliver and TN3270. Daily operational changes, Incident/problem management.
• Provide on call/standby support when required.
• Closure of tickets in a timely manner, Keeping clients/management up to date on ticket status.
• Strong conceptual and practical understanding of Mainframe Networking - Building new infrastructure with automation as per design criteria.
• Provide intake and incident resolution - Integration of services such as identity, logging and monitoring.
• Provide reports as required.
• Provide skills and knowledge transfer.
• Provide solution status on various project being worked on.
• Demonstration of leading projects and initiatives end to end (technical and non-technical.