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Added 8 mins ago
Do not apply - 1H26-mgmtUnionSpecialist, Core Engineering
Bell
Vaughan, ON
Translate customer requirements into technical requirements and solution designs
Added 42 mins ago
NA
Level II Security Systems Technician
New Age Group
Concord, ON
- $45 USD / hour
- Full-time
The Level II Technician serves as a technical leader within the organization and is responsible for advanced installations, commissioning, troubleshooting, inspections, quality assurance,…
Added 42 mins ago
NA
Level 1 Security Systems Technician
New Age Group
Concord, ON
- $35 CAD / hour
- Full-time
Apprentice → Labourer → Technician I → Technician II → Senior Technician → Lead Technician
Added 1 hour ago
BR-Mechanical Designer
Hatch
Canada
The Senior Mechanical Designer is responsible for the production of mechanical layouts, models and drawings in accordance with project requirements under the supervision of the Lead…
Added 1 hour ago
Bilingual Senior Retirement Planning Advisor
Bilingual Source
Toronto, ON
Work Model: Hybrid, four days in office and Fridays remote
Added 1 month ago
Y
Senior Process Engineer
Yellowhead
Barrière, BC
- Full-time
Reporting to the Director, Yellowhead Copper Project, the Senior Process Engineer will join an experienced project team advancing a large open pit mining project in British Columbia through…
Added 2 hours ago
K
Senior Algorithm Developer –Supply Chain Production Scheduling
Kinaxis
Ottawa, ON
- Full-time
As a Senior Algorithm Developer, you will contribute across the full lifecycle of algorithm backed product development , working at the intersection of real-world scheduling problems and…
Added 2 hours ago
E
Manager, Marketing & Demand Generation
EERS
Montreal, QC
- Full-time
…Partnerships, the Manager, Marketing & Demand Generation is a senior, commercially minded marketing leader who will build and run EERS 2LIVE’s lead-generation engine, own the marketing…
Added 3 hours ago
A
Senior Principal Engineer
Autodesk
AB · Alberta, Canada
- Full-time
GET Engineering is seeking an experienced Senior Principal Engineer – AI and Engineering Excellence to lead the technical strategy and evolution of our cloud platform, developer experience,…
Added 4 hours ago
Intergovernmental Affairs Major Projects Coordinator
Musqueam Indian Band
Vancouver, BC
…parties. The IGA Projects Coordinator represents Musqueam at a senior level in areas involving consultation and accommodation, legislative and policy changes occurring at various federal of…
Added 5 hours ago
X
Packaging Engineer - Die Bonding Process
Xanadu
Toronto, ON
- Full-time
…of Packaging Engineer, you will work under the guidance of senior engineers to operate, optimize, and improve high-precision die bonding processes and equipment. Additionally, you will…
Added 5 hours ago
X
Sr. Packaging NPI Engineer
Xanadu
Toronto, ON
- Full-time
We are looking for a highly motivated and experienced Senior Packaging New Product Introduction (NPI) Engineer to join our dedicated engineering team. In this pivotal role, you will lead…
Added 5 hours ago
H
Project Manager - Bridges and Structures
HDR
Toronto, ON · Burlington, ON · Richmond Hill, ON
- Full-time
…disciplines to solve complex mobility challenges with innovation, technical excellence, and a deep understanding of community needs. Whether you're modernizing aging infrastructure or…
Added 5 hours ago
H
Senior Transportation Engineer
HDR
Calgary, AB
- Full-time
Must have coordinated survey, grading, drainage and utilities and layout of various site items is a plus
Added 5 hours ago
CC
Junior Estimator and Inside Sales (Exterior Cladding and Building Envelope)
Change Connect
Toronto, ON
- Full-time
…leading manufacturers across Canada. With a strong reputation for technical expertise and reliable service, the team works closely with architects, contractors, and developers from early…
Added 6 hours ago
CL
Senior Manager - Reefer Fleet Reliability & Technical Support
Charger Logistics Inc
Brampton, ON
- Full-time
Build a reliable cross-border service network for emergencies and specialized repairs
Added 8 hours ago
Department Supervisor
Element Materials Technology
Calgary, AB
Under the direction of the General Manager and in cooperation with Senior Technician, assist in the efficient operation and growth of the assigned department
Added 9 hours ago
NM
Senior Estimator
NS Modular
Edmonton, AB
- Full-time
NS Modular is growing, and we're on the lookout for a passionate, detail-driven Senior Estimator, whose primarily responsible for leading the preparation, coordination, and submission of…
Added 12 hours ago
EC
Senior Technical Lead – Healthcare Integration (FHIR)
Experis CA
Brampton, ON
- Contract
Our client is seeking a Senior Technical Lead – Healthcare Integration (FHIR) to join their team. As a Senior Technical Lead – Healthcare Integration (FHIR), you will be part of the…
Added 12 hours ago
Senior Program Manager - End to End
Bell Canada
Toronto, ON · Ottawa, ON · Montréal, QC · Regina, SK
Must have direct data centre experience: proven delivery of data centre (mission-critical or hyp
Added 12 hours ago
S
Localization Software Engineer III - CAD
SPECTRAFORCE
Vancouver, BC
- Hybrid
Top 3 experience “must haves”:
Added 14 hours ago
FH
Senior consultant, strategic transformation
Fraser Health Authority
Surrey, BC
- $46.37 to $66.66 CAD / hour
…for you to be part of a well-established team and take the lead on transformative projects that will shape the future of…
Added 14 hours ago
Solution architect, digital
National Money Mart Company
Toronto, ON
Communicate architectural decisions and trade-offs clearly to both technical and non-technical audiences, including senior leadership.
Added 14 hours ago
TN
Sr. Airfield Equipment & Ramp Operator
Tahltan Nation Development LP
Dease Lake, BC
- $38.44 to $42.28 CAD / hour
- Full-time
Coordinate day-to-day shift tasks · Valid driver's license required; must
Added 15 hours ago
AC
Principal Technical Lead
Air Canada
Toronto, ON
- Full-time
As a senior, hands-on technical leader, the Principal Tech Lead will shape and operationalize these new practices across Air Canada’s Software and Platform Development teams. Working…

Rubicon Path

RQ09180 - DevOPS/Cloud Engineer - Senior

Toronto, ON, Canada

Apply on careers-page.com About employer

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Job details

Posting language: English

Original job description

Responsibilities/Assignment Deliverables:

Provide senior level expertise in AWS cloud platform.
Provide design, build and support for cloud environments to create solutions for Contact center domain.
Lead the design, development and implementation of an Amazon Connect cloud-based contact center solution. Services including, but not limited to: Call and Queue Flows, Agent Experience, Call Recording, Metrics, Contact Lens, CTR Data analysis
Monitor and assess the performance of applications in a cloud environment to ensure solutions are available
Participate to create, test and implement safeguards to maintain data integrity and protect against unauthorized access
Regularly review production logs, providing analysis & suggestions to implement measures in a proactive manner
Hands-on experience with microservices and distributed application architecture, such as containers, Kubernetes, and/or serverless technology
Provide detailed documentation for system design, integration, configuration, development and implementation of related activities
Develop and maintain system design models, technical documentation and specifications
Produce integration plans, inputs into configuration and development project.

SkillsExperience and Skill Set Requirements

Technical Skills 55 points

10+ years of experience in software development and delivery track record in a range of technical roles
Ideally 5 yrs of experience in AWS cloud using AWS Services and tools, including Lambda, AWS Connect, API Gateway, Amazon Lex, AWS CLI, Kinesis, S3,KMS,Glue, DynamoDB, RDS, Amplify, and other core AWS services.
Creation, management, and maintenance of AWS & related cloud-based production system.
Deployment and automation of packages for cloud-based system
Extensive experience in design, development and implementation of an Amazon Connect cloud-based contact center solution. Services including, but not limited to: Call and Queue Flows, Agent Experience, Call Recording, Metrics, Contact Lens, CTR Data analysis
Knowledge of the following Amazon Web Services (AWS) technologies Amazon Pinpoint, Amazon DynamoDB, Amazon Kinesis Data Streams and Amazon Polly
Proficiency in AWS CLI and AWS SDK, including writing Infrastructure as code using AWS CloudFormation and IAM Roles with AWS security best practices.
Familiarity with monitoring solutions such as CloudWatch, CloudTrail, etc.
Experience with CI/CD pipelines for deploying applications on AWS.
Proven implementation of cloud security models, particularly identity, network, and encryption
Knowledge of Gitlab or other DevOps tools and CI/CD integration
Ensuring availability, performance, security, and scalability of AWS & related production systems.
Excellent knowledge in managing AWS resources and configuring Amazon VPC, AWS Firewall, Amazon Elastic Load Balancing, auto-scaling, AWS IAM, Amazon EC2, Amazon S3, Amazon API Gateway, AWS Lambda, Amazon Aurora DB, Amazon Redshift, Active MQ, AWS CloudTrail, AWS CloudWatch, and other services in the AWS family.
Provision of critical system security by leveraging best practices and prolific cloud security solutions.

Core Skills and Experience - 25 points

10+ years of experience with:

Developing and maintaining system design models, technical documentation and specifications
Experience setting up environments and mechanism using tools such as JIRA, Confluence, Maven and Jenkins or similar tools
Knowledge of IVR and Workflow.
Experience in scripting languages like Python, Bash, PHP, Java, JavaScript, Node, etc.
Experience in build tools like Git, Ansible, Chef, Puppet etc. for continuous integration
Knowledge of container-based virtualization technology like Docker
Integration experience in building and using APIs
Experience applying industry web, architectural and security standards and best practices
Providing recommendations for architecture and process improvements.
Definition and deployment of systems for metrics, logging, and monitoring on AWS and related platform.
Designing, maintenance and management of tools for automation of different operational processes.
Evaluation of new technology alternatives and vendor products.

Contact Center Domain Experience/Public Sector Experience - 10 points

5+ years of experience working with implementing Contact center solutions
Knowledge of Public Sector Enterprise Architecture artifacts (or similar), processes and practices, and ability to produce technical documentation that comply with industry standard practices
Knowledge and experience with Contact center implementation in Public sector setting
Experience adopting and adhering to Public Sector Unified I&IT Project Methodology, Public Sector Enterprise Architecture and Public Sector Gating process, and Public Sector Standard Systems Development Methodologies
Experience with large complex IT projects.

General Skills 10 points

Proven technical leadership skills with ability to identify areas for improvement, and recommend solutions
Exceptional analytical, problem solving and decision-making skills
Demonstrated strong interpersonal, verbal and written communication, and presentation skills
Proven troubleshooting and critical thinking experience
Demonstrated ability to apply strong listening skills to facilitate issue resolution
Effective consulting skills to engage with all stakeholders with proven track record for building strong working relationships
Strong interpersonal, facilitation and negotiation skills with ability to build rapport with stakeholders and drive negotiations to a successful outcome
Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively
A motivated, flexible, detail-oriented and creative team player with perseverance, excellent organization and multi-tasking abilities, and a proven track record for meeting strict deadlines.

Must Haves:

Ideally 5 yrs of experience in AWS cloud using AWS Services and tools, including Lambda, AWS Connect, API Gateway, Amazon Lex, AWS CLI, Kinesis, S3,KMS,Glue, DynamoDB, RDS, Amplify, and other core AWS services.
Extensive experience in design, development and implementation of an Amazon Connect cloud-based contact center solution. Services including, but not limited to: Call and Queue Flows, Agent Experience, Call Recording, Metrics, Contact Lens, CTR Data analysis
Proficiency in AWS CLI and AWS SDK, including writing Infrastructure as code using AWS CloudFormation and IAM Roles with AWS security best practices.
Knowledge of Gitlab or other DevOps tools and CI/CD integration

Apply on careers-page.com About employer

More about this job

Responsibilities

The Senior DevOps/Cloud Engineer at Rubicon Path will design and build cloud contact center solutions on AWS, especially Amazon Connect. The role also monitors system performance, protects data, documents system designs and plans integrations.

Requirements

Candidates need 10+ years of software development experience, including about 5 years on AWS services and Amazon Connect contact center solutions. Strong knowledge of CI/CD, infrastructure as code, cloud security and public sector project methods is also required.

Skills

AWS
Amazon Connect
AWS Lambda
AWS API Gateway
Amazon Lex
AWS CLI
AWS SDK
Amazon Kinesis
Amazon S3
AWS KMS
AWS Glue
Amazon DynamoDB
Amazon RDS
AWS Amplify
AWS CloudFormation
AWS IAM
Amazon VPC
Amazon CloudWatch
AWS CloudTrail
GitLab
CI/CD
Jenkins
Docker
Kubernetes
Ansible

Keywords

AWS
Amazon Connect
DevOps
Cloud Engineer
Senior Cloud Engineer
AWS Lambda
API Gateway
Amazon Lex
Kinesis
CloudFormation
CI/CD
GitLab
Kubernetes
Docker
Contact center
IVR
Public sector
Infrastructure as code
Cloud security
Serverless

Seniority

Senior

Tools

AWS
Amazon Connect
AWS Lambda
API Gateway
Amazon Lex
Kinesis
S3
KMS
Glue
DynamoDB

Languages

English

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Work requirements

Jobs in Canada