Remote Travel Customer Service Representative
- SK, Canada
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Job details
- Posting language
- English
Original job description
About the job
About The Role
Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact - from initial booking through post-trip follow-up - ensuring a seamless, personalized, and high-quality experience.
This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.
Key Responsibilities
- Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
- Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
- Provide accurate and timely information regarding destinations, travel requirements, and agency policies
- Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
- Proactively follow up with clients before and after travel to ensure a positive experience
- Address client concerns with empathy, professionalism, and solution-oriented thinking
- Maintain accurate documentation and update booking systems as required
Qualifications & Skills
- Excellent verbal and written communication skills
- Customer service experience (travel, hospitality, or service-related experience preferred)
- Strong organizational skills and attention to detail
- Comfortable using technology and learning new systems and booking platforms
- Reliable, proactive, and able to manage multiple client requests efficiently
- Genuine interest in travel and helping clients plan memorable experiences
What We Offer
- 100% remote work environment
- Flexible scheduling options
- Opportunities for professional growth within the company
- Access to travel perks and industry-related discounts
- Supportive team culture with ongoing training and development
Apply Today
Interested candidates are encouraged to apply today and join our remote travel support team.
Equal Opportunity Employer
Rudyb Travel is an equal opportunity employer committed to diversity and inclusion.
More about this job
Responsibilities
The Travel Customer Service Representative at Rudybtravel will answer client questions by phone, email and messaging, and help with bookings, changes and cancellations. They will confirm itineraries, follow up with clients before and after trips, and keep booking records up to date.
Requirements
Candidates need strong verbal and written communication, customer service experience (travel or hospitality preferred), and good organization and attention to detail. Comfort learning booking platforms and a genuine interest in travel are also required.
Skills
- Travel booking
- Itinerary confirmation
- Client communication
- Customer service
- Problem solving
- Booking system management
- Documentation
- Multitasking
- Written communication
- Verbal communication
- Destination knowledge
- Travel requirements knowledge
- Follow-up and client relations
Benefits
- Flexible scheduling
- Professional growth opportunities
- Travel perks and industry discounts
- Ongoing training and development
Categories
- Customer Service & Support
- Sports & Recreation
- Hospitality
Keywords
- travel customer service
- remote travel agent
- travel consultant
- reservations
- booking
- itinerary planning
- luxury travel
- leisure travel
- client support
- travel agency
- customer service representative
- hospitality
- booking platforms
- CRM
- remote work
Perks
- Flexible hours
- Employee discount
- Paid training
Tools
- booking platforms
Languages
- English