Company Description The employer is a growing organization that provides services in and around Brampton, ON, with a focus on reliable operations and strong customer service. Team members work in a collaborative environment where communication, problem-solving, and attention to detail are highly valued. The company supports hybrid work arrangements for eligible roles, combining on-site presence with work-from-home flexibility. Employees are encouraged to contribute ideas that improve efficiency, service quality, and overall client satisfaction.
Role Description This is a full-time Dispatcher role based in Brampton, ON, with a hybrid work arrangement that allows some work from home. The Dispatcher will coordinate daily schedules, assign and dispatch drivers or field staff, and monitor routes to ensure timely and efficient service. Responsibilities include answering calls, responding to service requests, updating system records, and communicating changes to drivers, customers, and internal teams. The role also involves tracking job progress, addressing delays or issues, and escalating concerns when necessary to maintain service standards. The Dispatcher will collaborate with operations and customer service to support smooth workflows and accurate reporting.
Qualifications
- Strong communication and customer service skills, with the ability to provide clear instructions and professional support to drivers, colleagues, and customers.
- Organizational and time-management skills, including the ability to prioritize tasks, manage multiple requests, and handle fast-paced operational environments.
- Basic technical and computer skills, such as working with dispatch or routing software, updating databases, and using standard office tools (e.g., email, spreadsheets).
- Problem-solving and decision-making skills, with the ability to assess situations quickly, adapt plans, and resolve scheduling or routing issues.
- Attention to detail and accuracy when recording information, updating logs, and communicating changes to schedules or routes.
- Previous experience in dispatch, logistics, transportation, or a related field is an asset.
- Ability to work on-site in Brampton, ON, and effectively manage responsibilities in a hybrid work setting.
- High school diploma or equivalent; additional training or certificates in logistics, transportation, or office administration are beneficial.
