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Added 23 mins ago
Customer Service Representative (Motivator) - Halifax Joseph Howe
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Who is a Customer Service Representative (Motivator)?
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Toronto, ON · AB · Winnipeg, MB · Wawanesa, MB · Moncton, NB · Ottawa, ON · Kitchener, ON · Montreal, QC · Vancouver, BC · Dartmouth, NS · Calgary, AB · Lethbridge, AB · Edmonton, AB (Hybrid), AB · North York - Toronto, ON (Hybr, ON
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RunSensible - Legal Practice Management Solution

Business Development Representative

Markham, ON, Canada

Pay: Pay: $18.00–$25.00 per hour, depending on experience
Job type: Full-time
Apply by: Mar 27, 2027
Posting language: English
Posted: Sep 28, 2026

Apply About employer

Applications open in a new tab.

Original job description

About RunSensible

RunSensible is an all-in-one legal practice management platform that helps law firms manage client intake, matters, documents, appointments, billing, and legal accounting. We bring these essential functions together so legal professionals can spend less time managing disconnected systems and more time serving their clients.

About the Role

We are seeking a Business Development Representative with a legal background and strong communication skills to join our team in Thornhill.

You’ll connect with lawyers, paralegals, and law firm decision-makers to understand their workflows and introduce them to RunSensible. From the first conversation through follow-ups and product demonstrations, you’ll build relationships by asking thoughtful questions, communicating clearly, and demonstrating a practical understanding of each firm’s needs.

We’re looking for someone who brings initiative, persistence, and a professional approach to sales - someone who listens carefully, communicates confidently, and follows through. You’ll receive product training, sales coaching, and ongoing guidance to build your knowledge and confidence in legal technology sales.

What You’ll Do

Conduct outbound prospecting through cold calls and personalized emails to law firms and legal professionals.
Identify prospective customers, understand their current workflows, and qualify their interest in RunSensible.
Explain relevant product features and how they address a firm’s day-to-day needs.
Schedule and deliver product demonstrations after completing training.
Maintain consistent follow-up, respond to product questions, and help prospects move forward in their evaluation.
Keep contact information, conversation notes, sales opportunities, and follow-up activities organized in our CRM.
Assist with customer communication and onboarding, and support the preparation, review, and updating of legal forms and document templates under team guidance.
Assist with drafting, reviewing, and updating legal forms, document templates, and related content under team guidance. Proofread for clarity, completeness, formatting, and consistency, and flag legal-content questions for internal review.

What You’ll Bring

Completed post-secondary studies in law, paralegal studies, or a related field.
Graduation within the past two years to meet program eligibility requirements.
At least one year of related experience in a law firm or in a sales role.
Strong spoken and written English.

You should be comfortable initiating conversations, making cold calls, and presenting to legal professionals. Strong organization, attention to detail, and the ability to manage follow-ups are essential, along with a willingness to learn new software and apply feedback.

Experience with outbound sales, CRM systems, software demonstrations, or legal practice management software is an asset.

What We Offer

Product training, sales coaching, and ongoing support.
Hands-on experience in legal technology sales, product demonstrations, and customer relationships.
A collaborative team with guidance on both sales activities and legal-content tasks.

Important Note About Legal Work

The legal-support portion of this role focuses on legal-form review, proofreading, formatting, product support, and customer communication. It does not require providing independent legal advice to customers. Any legal-content concerns or questions outside the role’s scope should be flagged for internal review.

Job Details

Employment Type: Full-time

Schedule: Monday to Friday

Pay: $18.00–$25.00 per hour, depending on experience

Location: Thornhill, Ontario - On-site

Apply About employer

More about this job

Responsibilities

Prospect law firms and legal professionals through calls and personalized emails, qualify their needs, explain relevant product features, and conduct demonstrations. Maintain CRM records and follow-ups, support customer communication and onboarding, and assist with reviewing and updating legal forms and document templates.

Requirements

Applicants must have completed post-secondary studies in law, paralegal studies, or a related field within the past two years, and have at least one year of related law firm or sales experience. Strong spoken and written English, confidence with cold calls and presentations, organization, attention to detail, and willingness to learn software and apply feedback are required.

Skills

Outbound Prospecting
Cold Calling
Personalized Email Outreach
Lead Qualification
Sales Demonstrations
Relationship Building
Customer Communication
Follow-Up Management
CRM Management
Legal Form Review
Proofreading
Document Formatting
Attention to Detail
Written Communication
Spoken Communication
Organization

Benefits

Product Training
Sales Coaching
Ongoing Support

Visa sponsorship

Not detected in the job text

Keywords

Legal Technology
Law Firms
Client Intake
Matter Management
Document Management
Appointment Management
Billing
Legal Accounting
Outbound Sales
Cold Calling
Email Outreach
Lead Qualification
Product Demonstrations
Customer Onboarding
CRM
Legal Forms
Document Templates
Proofreading
Formatting
Sales Coaching
Customer Relationships

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