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Added 3 mins ago
WC
Service Coordinator
Wiseworth Canada Industries Ltd.
Surrey, BC
- Full-time
…safety, and a shared commitment to delivering an exceptional customer…
Added 17 mins ago
TS
Class 1 Driver-Dry Bulk
The Seaboard Transport Group
Dartmouth, NS
- Full-time
…opportunity to explore a variety of career paths with an industry leader in transportation. Our operations span liquid bulk petroleum and chemical transportation, dry bulk products, food…
Added 17 mins ago
D
Senior Manager, Vendor Operations
Deluxe
SK
- Full-time
…improvement. Monitor work pipeline based on financial forecasts and customer feedback, and work collaboratively with Vendor Management and dubbing studio partners to ensure sufficient…
Added 47 mins ago
AF
Client Service Representative - Calgary Brentwood Village (Part-Time)
ATB Financial
Calgary, AB
- Part-time
Proven customer service and/or sales experience.
Added 47 mins ago
HT
Assembly Technician (Contract)
Husky Technologies
Bolton, ON
- Full-time
Highly competitive wages and shift premiums for afternoon/evening and weekend shifts (pay is dependent on experience and role/level)
Added 1 hour ago
A
Sr. Controls Programmer
Actalent
Toronto, ON
- $50 to $55 CAD / hour
- Contract
Proven experience in commissioning, debugging, and customer launching automated equipment.
Added 1 hour ago
HI
Scheduling and Service Coordinator
Home Instead
Saskatoon, SK
- Full-time
Strong customer service and communication skills
Added 1 hour ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM has a strong foundation built on innovation, close customer relationships and a unique culture and values. We are dedicated to offering our customers the highest…
Added 1 hour ago
CM
Service Leader
Chipotle Mexican Grill
Calgary, AB
- Full-time
The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and…
Added 1 hour ago
CG
Director, Strategic Alliance Group
Compass Group Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In addition to base salary, eligible employees may be entitled to other…
Added 1 hour ago
MC
Line Cook / Chef de Partie
Mayfair Clubs
Markham, ON
- $19 CAD / hour
- Part-time
For over 50 years, Mayfair Clubs has been a leader in providing exceptional sports, fitness, and social experiences across our four premier locations in Toronto. As part of our commitment…
Added 1 hour ago
A
Senior Mechanical Design Engineer
Actalent
Cambridge, ON
- $45 to $65 CAD / hour
- Contract
Experience ensuring designs comply with applicable standards such as OSHA, CE, and customer-specific requirements.
Added 1 hour ago
CG
Unit Manager
Compass Group Canada
Calgary, AB
- Full-time
At least 2 years of related food service management experience.
Added 1 hour ago
CG
Lead Server, Full Time
Compass Group Canada
Vancouver, BC
- $27 CAD / hour
- Full-time
The hourly wage range for this position is $27. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. We are committed to offering…
Added 1 hour ago
BR
Assistant Manager - Out Collection EIA
Banana Republic
AB · Edmonton, AB
- Full-time
…profitable sales growth through all aspects of the store including; customer and product operations, merchandising, and talent development. You are responsible for supporting the execution…
Added 2 hours ago
MM
Oliver Wyman - Senior Lead AI Developer
Marsh McLennan
Toronto, ON · Montreal, QC
- Full-time
…and embed AI transformation. Our people co-create and grow customer-focused solutions that win. We modernize technology and harness value from data and analytics. We build resilience so our…
Added 2 hours ago
TA
ALSE Technician
Top Aces
Cold Lake, AB
- Full-time
…training, Top Aces has since established itself as the world leader in contracted adversary air (ADAIR) services and joint terminal attack controller (JTAC)…
Added 2 hours ago
SQ
Bilingual ADP Sales Manager
Sunlife Québec
Quebec, QC
- Full-time
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts…
Added 2 hours ago
AH
Administrative Support II
Alberta Health Services
AB · Edmonton, AB
- Temporary
Prior experience in a healthcare setting. Recent customer service experience.
Added 2 hours ago
Audi Service Technician
The Jim Pattison Auto Group
Edmonton, AB
…productivity, maintain repair quality, and support an exceptional customer experience. You take pride in delivering outstanding workmanship, fostering a positive team environment, and…
Added 3 hours ago
RB
Investigations Officer
Royal Bank of Canada
Halifax, NS
- Full-time
Identify and recommend solutions to recurring errors and servicing gaps to my Team Leader/Senior Team Leader, engage service partners as
Added 3 hours ago
RB
Branch Manager
Royal Bank of Canada
Medicine Hat, AB
- Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 3 hours ago
CH
Workplace Experience Coordinator
CBRE HV
Vancouver, BC
- Full-time
CBRE is the world's largest commercial real estate services firm. Experience by Industrious is CBRE’s global hospitality business that partners with leading companies and landlords to…
Added 3 hours ago
CS
Assistant Manager
Champs Sports
Vancouver, BC · Greater Vancouver, BC
- Full-time
…members who share that passion and want to create an exceptional experience for every customer. Whether you’re helping customers represent their teams, discover their next favourite look,…
Added 3 hours ago
PS
SMTS 2
Platform9 Systems
Canada
- Full-time
Platform9 is the leader in simplifying enterprise Private Clouds. Founded by a team of VMware cloud pioneers, we are dedicated to transforming IT operations. Our flagship product, Private…

Rush Street Interactive

Service Desk Analyst

Toronto, ON, Canada

$54,000 - $71,000 CAD

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Job details

Pay: $54,000 - $71,000 CAD
Posting language: English
Posted: Nov 3, 2026

Original job description

Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game.

The Service Desk Analyst will be responsible for providing technical assistance and support to end-users, resolving issues related to computer systems, software and hardware. As the first point of contact for all IT-related queries, the Service Desk Analyst will ensure a high level of customer satisfaction. This position is critical in fostering positive customer relationships and requires a strong customer service orientation and excellent interpersonal skills to provide effective support to a diverse population.

The Service Desk Analyst's primary focus will be to provide first-level IT support to RSI staff members, including helping them learn how to use new systems, resetting passwords and resolving other Tier 1 helpdesk issues.

What You'll Do:

Respond to end-user requests for technical assistance, assess problems, and provide timely and effective solutions via phone, email, or in-person.
Be an advocate for IT and InfoSec department to the organization and encourage all users to adhere to corporate IT and InfoSec policy and security best practices.
Diagnose and resolve technical hardware and software issues, including troubleshooting computer systems, networks, and peripheral devices.
Log all support requests and incidents in the helpdesk ticketing system, ensuring accurate documentation and timely resolution.
Escalate unresolved issues to higher-level support teams or third-party vendors as needed.
Install, configure, and maintain computer systems, software applications, and peripheral devices.
Provide guidance and training to users on software applications, system functionalities, and best practices.
Advises users on the methods, steps, and actions to resolve and avoid future issues and provides technical documentation as needed
Monitor and manage system performance, identifying and addressing potential issues proactively.
Assist with IT asset management, including inventory tracking and lifecycle management.
Participate in IT projects and initiatives, contributing technical expertise and support as required.
Stay current with industry trends, emerging technologies, and best practices in IT support and helpdesk management.

What You'll Bring:

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
Proven experience in Customer Service, Helpdesk Analyst or in a similar IT support role.
Experience with O365 Applications.
Experience with ITIL Framework and Practices
Proficiency in troubleshooting and resolving technical issues.
Familiarity with helpdesk ticketing systems and remote support tools.
Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
Strong problem-solving skills and the ability to work under pressure.
Ability to manage multiple tasks and priorities effectively.
Certification in CompTIA A+, Microsoft Certified IT Professional (MCITP), or similar is a plus
Strong knowledge of popular operating systems (Microsoft Windows, Apple macOS, Linux), and software applications like (Microsoft Office, Sharepoint).
Ability to solve hardware and software issues
Very good mastery of English
Excellent interpersonal skills
Good written and verbal communication skills
A sense of ownership and a passion for technology
Critical thinking skills, decisive judgment and the ability to work with minimal supervision
Able to travel occasionally both domestically and internationally

This role spans a wide breadth of experience at Rush Street Interactive, welcoming candidates with diverse experiences, backgrounds, and locations. The pay range reflects potential variations in experience, skills, and location. The pay range does not reflect total compensation, which includes base pay, benefits, and/or bonuses. For candidates outside the US (Canada, Europe, Latin America), we take a locally informed approach to compensation and will share specific ranges based on your country of residence.

Location Eligibility (for nationwide roles): Open to candidates in eligible locations in the Continental US or Canada.

Location Eligibility (for other roles): Location requirements may vary and will be specified in the job posting.

Canada Benefits:

Comprehensive health coverage (medical, prescription drugs, vision, and paramedical services)
Competitive dental plan with strong coverage for basic, major, and orthodontic services
Annual Health Care Spending Account (HCSA) to support your personalized wellness needs
24/7 virtual healthcare access for you and your eligible dependents
Life, disability, and AD&D insurance for financial peace of mind
Wellness-focused perks including mental health support and rewards programs
RRSP and company DPSP contribution, up to 100% of the first 4%
Parental leave top up policy
Paid vacation and sick time

Pay Range for candidates in Canada:

$54,000 - $71,000 CAD

What Makes Us Great:

Comprehensive compensation
Work-life balance initiatives
Autonomy – we embrace personal freedom and responsibility
Creativity – we are open to new ideas of how we can be better
Growth – we want you to develop personally as well as professionally
Top-notch professionals who are passionate about what they do
People-oriented environment and supportive atmosphere

As a rapidly growing company in an emerging industry, you’ll have a huge impact on our product and our company. We like proactive team members and strive to have a company of self-disciplined professionals who enjoy collaboration, having fun, and of course, achieving together what others believe to be improbable. We are dedicated to treating everyone with respect and to support your professional and personal growth.

Rush Street Interactive is an equal opportunity employer and committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, national origin, ancestry, sex, sexual orientation, sexual identity and expression, marital status, family status, lifestyle, age, culture, religion, military and veteran status, citizenship, or disability.

Be at the forefront of this ground-breaking industry! Apply now!

Rush Street Interactive uses AI-assisted tools at select stages of the hiring process to enhance efficiency, consistency, and communication. AI does not make hiring decisions - final decisions are made exclusively by our recruiting and hiring teams.

Rush Street Interactive participates in E-Verify for U.S.-based positions. As required by federal law, we provide the following notices to all prospective U.S. employees:
E-Verify Participation Notice (English/Spanish)
Right to Work Notice (English/Spanish)

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More about this job

Responsibilities

The Service Desk Analyst provides first-level technical support to staff by diagnosing and resolving hardware, software, and network issues. They are responsible for documenting incidents in the ticketing system and ensuring adherence to IT and InfoSec policies.

Requirements

Candidates should have an Associate’s or Bachelor’s degree in IT or equivalent experience along with proven helpdesk support skills. Proficiency in O365, ITIL practices, and strong interpersonal communication skills are required for this role.

Skills

Technical support
Helpdesk ticketing systems
Troubleshooting
O365 applications
ITIL framework
Hardware maintenance
Software configuration
Network diagnostics
Customer service
Communication skills
Problem-solving
Asset management
Windows
MacOS
Linux
Sharepoint

Benefits

Comprehensive health coverage
Dental plan
Annual health care spending account
Virtual healthcare access
Life insurance
Disability insurance
AD&D insurance
Mental health support
RRSP contribution
DPSP contribution
Parental leave top up
Paid vacation
Paid sick time

Visa sponsorship

Not detected in the job text

Keywords

Service Desk Analyst
IT Support
Helpdesk
O365
ITIL
CompTIA A+
MCITP
Windows
MacOS
Linux
Sharepoint
InfoSec
Asset Management
Ticketing System
Technical Documentation
Hardware Troubleshooting
Software Troubleshooting
Network Support
Remote Support
Online Gaming
Sports Betting
Customer Satisfaction
Tier 1 Support
Inventory Tracking
Lifecycle Management

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