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Added 14 mins ago
R(
Fashion Associate (Part time) - RW&CO
Reitmans (Canada) Ltée/Ltd
Langley (District), BC · Langley, British Columbia
- Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 14 mins ago
Retail Temporary Sales Associate , Sandro, McArthurGlen Designer Outlet
SMCP NORTH AMERICA (US, CANADA)
Richmond, BC
As a Sales Associate, you’ll be at the heart of delivering an exceptional client experience, making every shopping moment memorable. You’ll build strong relationships with customers, curate…
Added 29 mins ago
L&
Sales and Rental Associate
Long & McQuade Musical Instruments
Port Coquitlam, BC
- Full-time
Define the individual needs of every customer and match those needs with the right combination of our products and services
Added 29 mins ago
M
Door Shop Associate - Afternoon Shift
Metrie
Calgary, AB
- Full-time
…to have the same focus on product excellence and a superior customer experience. We help people transform houses into homes. You’ve probably seen our products in the media featured on tv…
Added 29 mins ago
L&
Sales and Rental Associate
Long & McQuade Musical Instruments
Port Coquitlam, BC
- Full-time
Define the individual needs of every customer and match those needs with the right combination of our products and services
Added 43 mins ago
BC
Hedge Associate
BroadGrain Commodities Inc.
Toronto, ON
- $50,000 to $65,000 CAD / year
- Full-time
…our customers to global markets while providing excellence in customer service. Today, BroadGrain enjoys over $700 million in annual revenue and handles over 1.8 million tonnes of grain…
Added 43 mins ago
NA
Warehouse Associate
Not applicable1
Toronto, ON · North York, ON
- Contract
Maintain the flow of carts/baby strollers throughout the store to ensure positive customer shopping experience working in a physically demanding, fast-paced, work environment where you will…
Added 58 mins ago
WC
(CAN) Associé, marchandise générale
Walmart Canada
Montreal, QC
- Full-time
Position Summary...Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver…
Added 58 mins ago
WC
(CAN) Préposé au stockage et aux chariots
Walmart Canada
Saint-Jean-sur-Richelieu, QC · St-Jean-Sur-Richelieu, QC
- Contract
…storage locations using approved procedures. Through friendly customer interactions and a strong focus on safety, this role supports smooth store operations while building valuable skills…
Added 58 mins ago
WC
(CAN) Food & Consumables Team Associate
Walmart Canada
Slave Lake, AB
- Contract
Position Summary...A Food and Consumables Associate provides exemplary customer service by adhering to the basic beliefs and values of Walmart, maintains and zones the food and consumables…
Added 58 mins ago
WC
(CAN) Associé, équipe de produits santé-beauté
Walmart Canada
Saint-Jean-sur-Richelieu, QC · St-Jean-Sur-Richelieu, QC
- Contract
Position Summary...To provide exceptional customer service and assist in salesfloor operations in the Cosmetics department to ensure a positive shopping experience and drive customer…
Added 58 mins ago
WC
(CAN) OMNI Assistant Manager
Walmart Canada
Slave Lake, AB
- Full-time
Position Summary...To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable…
Added 58 mins ago
WC
(CAN) Modular Team Associate
Walmart Canada
Powell River, BC
- Full-time
Position Summary...To provide customer service by completing all modulars and ensuring they are safely stocked. This will be accomplished by maintaining accurate modular integrity and…
Added 58 mins ago
WC
(CAN) Meat Associate
Walmart Canada
Penticton, BC
- Full-time
Position Summary...Working as a Meat Associate at Walmart Canada is a great opportunity to grow your skills in a fast‑paced retail environment. In this role, you deliver outstanding…
Added 58 mins ago
WC
(CAN) Customer Service Manager
Walmart Canada
Cold Lake, AB
- $15 CAD / hour
- Full-time
Handles customer and associate concerns professionally, providing guidance and support as required to resolve issues and maintain a positive front-end experience.
Added 58 mins ago
WC
(CAN) Front End Assistant Manager
Walmart Canada
Slave Lake, AB
- Full-time
Position Summary...To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable…
Added 58 mins ago
WC
(CAN) OMNI Customer Fulfillment Associate
Walmart Canada
Lethbridge, AB
- Full-time
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 58 mins ago
WC
Grocery Associate
Walmart Canada
Cranbrook, BC
- Full-time
Position Summary...Working as a Grocery Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you deliver excellent…
Added 58 mins ago
WC
(CAN) Stocking 1 Team Associate
Walmart Canada
Atholville, NB
- Full-time
Position Summary...To provide customer service by completing assigned stocking activities. This will be accomplished by accurately stocking picks and new merchandise all in a safe and clean…
Added 58 mins ago
WC
(OMNI) OMNI Customer Fulfillment Associate
Walmart Canada
Dauphin, MB
- Full-time
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 58 mins ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Penticton, BC
- Full-time
Position Summary...Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver…
Added 58 mins ago
WC
(CAN) Meat Associate
Walmart Canada
Terrace, BC
- Full-time
Position Summary...Working as a Meat Associate at Walmart Canada is a great opportunity to grow your skills in a fast‑paced retail environment. In this role, you deliver outstanding…
Added 58 mins ago
WC
(CAN) Overnight Associate
Walmart Canada
Powell River, BC
- Full-time
Position Summary...To provide customer service by completing assigned tasks relating to receiving and the flow of merchandise through to the sales floor. This will be accomplished by…
Added 58 mins ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Powell River, BC
- Full-time
Position Summary...Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver…
Added 58 mins ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Dauphin, MB
- Full-time
Position Summary...To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.

Rush Street Interactive

Service Desk Analyst

Toronto, ON, Canada

$54,000 - $71,000 CAD

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Job details

Pay: $54,000 - $71,000 CAD
Posting language: English
Posted: Nov 3, 2026

Original job description

Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game.

The Service Desk Analyst will be responsible for providing technical assistance and support to end-users, resolving issues related to computer systems, software and hardware. As the first point of contact for all IT-related queries, the Service Desk Analyst will ensure a high level of customer satisfaction. This position is critical in fostering positive customer relationships and requires a strong customer service orientation and excellent interpersonal skills to provide effective support to a diverse population.

The Service Desk Analyst's primary focus will be to provide first-level IT support to RSI staff members, including helping them learn how to use new systems, resetting passwords and resolving other Tier 1 helpdesk issues.

What You'll Do:

Respond to end-user requests for technical assistance, assess problems, and provide timely and effective solutions via phone, email, or in-person.
Be an advocate for IT and InfoSec department to the organization and encourage all users to adhere to corporate IT and InfoSec policy and security best practices.
Diagnose and resolve technical hardware and software issues, including troubleshooting computer systems, networks, and peripheral devices.
Log all support requests and incidents in the helpdesk ticketing system, ensuring accurate documentation and timely resolution.
Escalate unresolved issues to higher-level support teams or third-party vendors as needed.
Install, configure, and maintain computer systems, software applications, and peripheral devices.
Provide guidance and training to users on software applications, system functionalities, and best practices.
Advises users on the methods, steps, and actions to resolve and avoid future issues and provides technical documentation as needed
Monitor and manage system performance, identifying and addressing potential issues proactively.
Assist with IT asset management, including inventory tracking and lifecycle management.
Participate in IT projects and initiatives, contributing technical expertise and support as required.
Stay current with industry trends, emerging technologies, and best practices in IT support and helpdesk management.

What You'll Bring:

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
Proven experience in Customer Service, Helpdesk Analyst or in a similar IT support role.
Experience with O365 Applications.
Experience with ITIL Framework and Practices
Proficiency in troubleshooting and resolving technical issues.
Familiarity with helpdesk ticketing systems and remote support tools.
Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
Strong problem-solving skills and the ability to work under pressure.
Ability to manage multiple tasks and priorities effectively.
Certification in CompTIA A+, Microsoft Certified IT Professional (MCITP), or similar is a plus
Strong knowledge of popular operating systems (Microsoft Windows, Apple macOS, Linux), and software applications like (Microsoft Office, Sharepoint).
Ability to solve hardware and software issues
Very good mastery of English
Excellent interpersonal skills
Good written and verbal communication skills
A sense of ownership and a passion for technology
Critical thinking skills, decisive judgment and the ability to work with minimal supervision
Able to travel occasionally both domestically and internationally

This role spans a wide breadth of experience at Rush Street Interactive, welcoming candidates with diverse experiences, backgrounds, and locations. The pay range reflects potential variations in experience, skills, and location. The pay range does not reflect total compensation, which includes base pay, benefits, and/or bonuses. For candidates outside the US (Canada, Europe, Latin America), we take a locally informed approach to compensation and will share specific ranges based on your country of residence.

Location Eligibility (for nationwide roles): Open to candidates in eligible locations in the Continental US or Canada.

Location Eligibility (for other roles): Location requirements may vary and will be specified in the job posting.

Canada Benefits:

Comprehensive health coverage (medical, prescription drugs, vision, and paramedical services)
Competitive dental plan with strong coverage for basic, major, and orthodontic services
Annual Health Care Spending Account (HCSA) to support your personalized wellness needs
24/7 virtual healthcare access for you and your eligible dependents
Life, disability, and AD&D insurance for financial peace of mind
Wellness-focused perks including mental health support and rewards programs
RRSP and company DPSP contribution, up to 100% of the first 4%
Parental leave top up policy
Paid vacation and sick time

Pay Range for candidates in Canada:

$54,000 - $71,000 CAD

What Makes Us Great:

Comprehensive compensation
Work-life balance initiatives
Autonomy – we embrace personal freedom and responsibility
Creativity – we are open to new ideas of how we can be better
Growth – we want you to develop personally as well as professionally
Top-notch professionals who are passionate about what they do
People-oriented environment and supportive atmosphere

As a rapidly growing company in an emerging industry, you’ll have a huge impact on our product and our company. We like proactive team members and strive to have a company of self-disciplined professionals who enjoy collaboration, having fun, and of course, achieving together what others believe to be improbable. We are dedicated to treating everyone with respect and to support your professional and personal growth.

Rush Street Interactive is an equal opportunity employer and committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, national origin, ancestry, sex, sexual orientation, sexual identity and expression, marital status, family status, lifestyle, age, culture, religion, military and veteran status, citizenship, or disability.

Be at the forefront of this ground-breaking industry! Apply now!

Rush Street Interactive uses AI-assisted tools at select stages of the hiring process to enhance efficiency, consistency, and communication. AI does not make hiring decisions - final decisions are made exclusively by our recruiting and hiring teams.

Rush Street Interactive participates in E-Verify for U.S.-based positions. As required by federal law, we provide the following notices to all prospective U.S. employees:
E-Verify Participation Notice (English/Spanish)
Right to Work Notice (English/Spanish)

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More about this job

Responsibilities

The Service Desk Analyst provides first-level technical support to staff by diagnosing and resolving hardware, software, and network issues. They are responsible for documenting incidents in the ticketing system and ensuring adherence to IT and InfoSec policies.

Requirements

Candidates should have an Associate’s or Bachelor’s degree in IT or equivalent experience along with proven helpdesk support skills. Proficiency in O365, ITIL practices, and strong interpersonal communication skills are required for this role.

Skills

Technical support
Helpdesk ticketing systems
Troubleshooting
O365 applications
ITIL framework
Hardware maintenance
Software configuration
Network diagnostics
Customer service
Communication skills
Problem-solving
Asset management
Windows
MacOS
Linux
Sharepoint

Benefits

Comprehensive health coverage
Dental plan
Annual health care spending account
Virtual healthcare access
Life insurance
Disability insurance
AD&D insurance
Mental health support
RRSP contribution
DPSP contribution
Parental leave top up
Paid vacation
Paid sick time

Visa sponsorship

Not detected in the job text

Keywords

Service Desk Analyst
IT Support
Helpdesk
O365
ITIL
CompTIA A+
MCITP
Windows
MacOS
Linux
Sharepoint
InfoSec
Asset Management
Ticketing System
Technical Documentation
Hardware Troubleshooting
Software Troubleshooting
Network Support
Remote Support
Online Gaming
Sports Betting
Customer Satisfaction
Tier 1 Support
Inventory Tracking
Lifecycle Management

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