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Added 1 min ago
C
Senior Private Banking Associate
CIBC
Mississauga, ON
- Full-time
Client Service – Review client portfolios and financial needs from a holistic perspective and identify opportunities to broaden the client’s suite of products and services. Meet regularly…
Added 1 min ago
W
(CAN) Associé à la protection des biens
Walmart
Granby, QC
- Full-time
The Asset Protection Associate plays a key role in creating and maintaining a safe, secure, and professional store environment for customers, associates, visitors, and vendors. By following…
Added 1 min ago
B
Associate or Vice President, Global Markets
BMO
Montreal, QC · HO
- Full-time
BMO Capital Markets is a leading, full-service financial services provider. We offer corporate and investment banking, treasury management, as well as research and advisory services to…
Added 1 min ago
W
(CAN) Asset Protection Operations Team Associate
Walmart
St. Catharines, ON
- Part-time
An Asset Protection Operations Team Associate maintains store financial integrity and accuracy, pricing integrity, inventory control and profitability. This associate coordinates and…
Added 1 min ago
W
(CAN) Front End Assistant Manager
Walmart
Slave Lake, AB
- Full-time
…and sales forecasts. Proactively analyzes and utilizes sales/financial reports, economic trends and community needs to identify and respond to market changes while controlling expenditures.…
Added 1 min ago
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(CAN) OMNI Assistant Manager
Walmart
Slave Lake, AB
- Full-time
…and sales forecasts. Proactively analyzes and utilizes sales/financial reports, economic trends and community needs to identify and respond to market changes while controlling expenditures.…
Added 2 mins ago
LC
Merchant, Canned (Hard Discount)
Loblaw Companies Limited
Brampton, ON
- Full-time
Lead promotional programs end-to-end, including product selection, forecasting, financial analysis, pricing decisions, vendor engagement, flyer and digital content, and post-promotion…
Added 2 mins ago
LC
Senior Financial Analyst, Associate Support
Loblaw Companies Limited
Toronto, ON
- Full-time
Reporting to the Manager, Finance, Associate Support, and the incumbent is responsible for providing accounting services for a set of stores. The main duties include completing the…
Added 2 mins ago
WF
Vendor Finance – Credit Associate
Wells Fargo
Mississauga, ON
- Full-time
Wells Fargo Vendor Finance is seeking a Credit Associate (Co-op) for 12 months starting from May 2027. The intern will be working in our credit team based out of our Mississauga office.
Added 16 mins ago
SS
Health Care Aide Non Union | Nights 12 Hours 1900-0700 | Permanent Full Time
Sienna Senior Living
Medicine Hat, AB
- Full-time
Reporting to the Associate Director of Care, the Health Care Aide is a critical role within our communities as it impacts the lives of residents.
Added 16 mins ago
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Investment Associate, Private Wealth
BMO
Markham, ON · UPMA
- Full-time
The investment Associate is a client-focused role, committed to managing and growing client relationships through the delivery of service and advice. Assesses individual client investment…
Added 16 mins ago
Store Associate
Sherwin-Williams
Welland, ON
Added 16 mins ago
Store Associate
Sherwin-Williams
Welland, ON
Added 16 mins ago
Assistant Store Manager
Sherwin-Williams
Toronto, ON · Etobicoke, ON
Have an associate's degree or higher in business, sales, or marketing
Added 16 mins ago
TH
Asset Protection Specialist: Full Time- Vancouver Terminal
The Home Depot
Vancouver, BC
- Full-time
The Asset Protection Specialist (APS) is primarily responsible for preventing and investigating financial loss caused by external and internal theft and fraud. The APS will drive execution…
Added 16 mins ago
Financial Service Representative
Money Mart
Ottawa, ON
Momentum Financial Services Group (formerly Money Mart Financial Services) is a leading North American financial services company and one of Canada’s top non-prime lenders. For more than 40…
Added 16 mins ago
Financial Service Representative
Money Mart
Downsview, ON
Momentum Financial Services Group (formerly Money Mart Financial Services) is a leading North American financial services company and one of Canada’s top non-prime lenders. For more than 40…
Added 16 mins ago
Financial Service Representative
Money Mart
Toronto, ON
Momentum Financial Services Group (formerly Money Mart Financial Services) is a leading North American financial services company and one of Canada’s top non-prime lenders. For more than 40…
Added 32 mins ago
NC
Member Associate (Temporary)
Northern Credit Union
Pembroke, ON
- Full-time
Northern Credit Union is a full-service, locally operated financial institution offering personal and commercial banking services along with financial planning expertise to members across…
Added 32 mins ago
SC
Universal Financial Associate -Okotoks
Servus Credit Union
Okotoks, AB
- Full-time
We are looking for a full-time Universal Financial Associate in our Okotoks branch!
Added 32 mins ago
H&
Spa Associate Sales and Client Experience
Hand & Stone - Mississauga - Derry & Dixie
Mississauga, ON
- $19 to $20 CAD / hour
- Full-time
…organizational skills and drive are directly rewarded with fast financial growth, we want to hear from…
Added 32 mins ago
GC
Chef Manager
Group Compass Ltee
Burnaby, BC
- Full-time
Assist in production, hiring, employee training, staff scheduling, associate supervising, as well as addressing and resolving employee relation issues.
Added 32 mins ago
GC
Chef Manager
Group Compass Ltee
North Vancouver, BC
- Full-time
Assist in production, hiring, employee training, staff scheduling, associate supervising, as well as addressing and resolving employee relation issues.
Added 32 mins ago
H
Chef Manager
Havergal
Burnaby, BC
- Full-time
Assist in production, hiring, employee training, staff scheduling, associate supervising, as well as addressing and resolving employee relation issues.
Added 46 mins ago
T
Customer Experience Associate
TD
Kamloops, BC
- Part-time
Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing…

Rush Street Interactive

Service Desk Analyst

Toronto, ON, Canada

$54,000 - $71,000 CAD

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Job details

Pay: $54,000 - $71,000 CAD
Posting language: English
Posted: Nov 3, 2026

Original job description

Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game.

The Service Desk Analyst will be responsible for providing technical assistance and support to end-users, resolving issues related to computer systems, software and hardware. As the first point of contact for all IT-related queries, the Service Desk Analyst will ensure a high level of customer satisfaction. This position is critical in fostering positive customer relationships and requires a strong customer service orientation and excellent interpersonal skills to provide effective support to a diverse population.

The Service Desk Analyst's primary focus will be to provide first-level IT support to RSI staff members, including helping them learn how to use new systems, resetting passwords and resolving other Tier 1 helpdesk issues.

What You'll Do:

Respond to end-user requests for technical assistance, assess problems, and provide timely and effective solutions via phone, email, or in-person.
Be an advocate for IT and InfoSec department to the organization and encourage all users to adhere to corporate IT and InfoSec policy and security best practices.
Diagnose and resolve technical hardware and software issues, including troubleshooting computer systems, networks, and peripheral devices.
Log all support requests and incidents in the helpdesk ticketing system, ensuring accurate documentation and timely resolution.
Escalate unresolved issues to higher-level support teams or third-party vendors as needed.
Install, configure, and maintain computer systems, software applications, and peripheral devices.
Provide guidance and training to users on software applications, system functionalities, and best practices.
Advises users on the methods, steps, and actions to resolve and avoid future issues and provides technical documentation as needed
Monitor and manage system performance, identifying and addressing potential issues proactively.
Assist with IT asset management, including inventory tracking and lifecycle management.
Participate in IT projects and initiatives, contributing technical expertise and support as required.
Stay current with industry trends, emerging technologies, and best practices in IT support and helpdesk management.

What You'll Bring:

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
Proven experience in Customer Service, Helpdesk Analyst or in a similar IT support role.
Experience with O365 Applications.
Experience with ITIL Framework and Practices
Proficiency in troubleshooting and resolving technical issues.
Familiarity with helpdesk ticketing systems and remote support tools.
Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
Strong problem-solving skills and the ability to work under pressure.
Ability to manage multiple tasks and priorities effectively.
Certification in CompTIA A+, Microsoft Certified IT Professional (MCITP), or similar is a plus
Strong knowledge of popular operating systems (Microsoft Windows, Apple macOS, Linux), and software applications like (Microsoft Office, Sharepoint).
Ability to solve hardware and software issues
Very good mastery of English
Excellent interpersonal skills
Good written and verbal communication skills
A sense of ownership and a passion for technology
Critical thinking skills, decisive judgment and the ability to work with minimal supervision
Able to travel occasionally both domestically and internationally

This role spans a wide breadth of experience at Rush Street Interactive, welcoming candidates with diverse experiences, backgrounds, and locations. The pay range reflects potential variations in experience, skills, and location. The pay range does not reflect total compensation, which includes base pay, benefits, and/or bonuses. For candidates outside the US (Canada, Europe, Latin America), we take a locally informed approach to compensation and will share specific ranges based on your country of residence.

Location Eligibility (for nationwide roles): Open to candidates in eligible locations in the Continental US or Canada.

Location Eligibility (for other roles): Location requirements may vary and will be specified in the job posting.

Canada Benefits:

Comprehensive health coverage (medical, prescription drugs, vision, and paramedical services)
Competitive dental plan with strong coverage for basic, major, and orthodontic services
Annual Health Care Spending Account (HCSA) to support your personalized wellness needs
24/7 virtual healthcare access for you and your eligible dependents
Life, disability, and AD&D insurance for financial peace of mind
Wellness-focused perks including mental health support and rewards programs
RRSP and company DPSP contribution, up to 100% of the first 4%
Parental leave top up policy
Paid vacation and sick time

Pay Range for candidates in Canada:

$54,000 - $71,000 CAD

What Makes Us Great:

Comprehensive compensation
Work-life balance initiatives
Autonomy – we embrace personal freedom and responsibility
Creativity – we are open to new ideas of how we can be better
Growth – we want you to develop personally as well as professionally
Top-notch professionals who are passionate about what they do
People-oriented environment and supportive atmosphere

As a rapidly growing company in an emerging industry, you’ll have a huge impact on our product and our company. We like proactive team members and strive to have a company of self-disciplined professionals who enjoy collaboration, having fun, and of course, achieving together what others believe to be improbable. We are dedicated to treating everyone with respect and to support your professional and personal growth.

Rush Street Interactive is an equal opportunity employer and committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, national origin, ancestry, sex, sexual orientation, sexual identity and expression, marital status, family status, lifestyle, age, culture, religion, military and veteran status, citizenship, or disability.

Be at the forefront of this ground-breaking industry! Apply now!

Rush Street Interactive uses AI-assisted tools at select stages of the hiring process to enhance efficiency, consistency, and communication. AI does not make hiring decisions - final decisions are made exclusively by our recruiting and hiring teams.

Rush Street Interactive participates in E-Verify for U.S.-based positions. As required by federal law, we provide the following notices to all prospective U.S. employees:
E-Verify Participation Notice (English/Spanish)
Right to Work Notice (English/Spanish)

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More about this job

Responsibilities

The Service Desk Analyst provides first-level technical support to staff by diagnosing and resolving hardware, software, and network issues. They are responsible for documenting incidents in the ticketing system and ensuring adherence to IT and InfoSec policies.

Requirements

Candidates should have an Associate’s or Bachelor’s degree in IT or equivalent experience along with proven helpdesk support skills. Proficiency in O365, ITIL practices, and strong interpersonal communication skills are required for this role.

Skills

Technical support
Helpdesk ticketing systems
Troubleshooting
O365 applications
ITIL framework
Hardware maintenance
Software configuration
Network diagnostics
Customer service
Communication skills
Problem-solving
Asset management
Windows
MacOS
Linux
Sharepoint

Benefits

Comprehensive health coverage
Dental plan
Annual health care spending account
Virtual healthcare access
Life insurance
Disability insurance
AD&D insurance
Mental health support
RRSP contribution
DPSP contribution
Parental leave top up
Paid vacation
Paid sick time

Visa sponsorship

Not detected in the job text

Keywords

Service Desk Analyst
IT Support
Helpdesk
O365
ITIL
CompTIA A+
MCITP
Windows
MacOS
Linux
Sharepoint
InfoSec
Asset Management
Ticketing System
Technical Documentation
Hardware Troubleshooting
Software Troubleshooting
Network Support
Remote Support
Online Gaming
Sports Betting
Customer Satisfaction
Tier 1 Support
Inventory Tracking
Lifecycle Management

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