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Added 3 mins ago
RA
Senior Business Analyst – Financial Services / Platform Transformation
Recrute Action
Toronto, ON · Waterloo, Toronto, Ontario
- Contract
8+ years of overall IT industry experience, including 5+ years in a Business Analyst, Business Systems Analyst, Technology Business Systems Analyst, or IT Business Analyst capacity…
Added 3 mins ago
C
Business Systems Analyst - Guidewire
Co-operators
Calgary, AB · Moncton, NB · Burlington, ON · Guelph, ON · Mississauga, ON · Toronto, ON
- Full-time
Our Information Technology team aspires to be a leader in applying technology to power business strategies. We connect concepts with solutions to create value and efficiencies for our…
Added 3 mins ago
HI
Business Analyst
HRbrain Inc.
Toronto, ON
- Full-time
The Sr. IT Business Analyst position works closely with business and technical stakeholders, and vendors in evaluating business information systems, providing innovative IT solutions and…
Added 3 mins ago
W
Epic Beaker Analyst
W3Global
Canada
- Full-time
An Epic Beaker Analyst configures, implements, and supports the Epic Beaker Laboratory Information System (LIS), bridging clinical workflows and IT by designing system builds, managing…
Added 33 mins ago
B
Senior Analyst, Investment Platforms
BMO
Toronto, ON · FCP
- Full-time
Supports management of processes using established methodologies and tools/system/technology.
Added 33 mins ago
B
Analyst, Investment Platforms
BMO
Toronto, ON · FCP
- Full-time
Supports management of processes using established methodologies and tools/system/technology.
Added 33 mins ago
ES
Senior Business Analyst
eHealth Saskatchewan
SK · Saskatchewan
- $45.73 to $55.64 CAD / hour
- Full-time
This role supports the Business Application Services team by enabling the effective alignment of business needs and technology solutions across the organization. As a Senior Business…
Added 33 mins ago
UO
Systems Administrator & Business Analyst
University of Niagara Falls Canada
Niagara Falls, ON
- $90,000 to $110,000 CAD / year
- Full-time
The University of Niagara Falls Canada is seeking an experienced Systems Administrator & Business Analyst to support the administration, optimization and continued development of the…
Added 34 mins ago
FC
Group, Administration II
First Canadian Financial Group
Edmonton, AB
- Full-time
Work closely with Business Analyst(s) to provide feedback on the user experience on system features and enhancements.
Added 1 hour ago
Analyst, Cybersecurity
Dollarama
Mont-Royal, QC
Use Security Information and Event Management (SIEM) to manage/tune the system, create/manage detection content, and actively monitor alerts;
Added 1 hour ago
A
Cyber Security Analyst
AltaLink
Remote, Canada
- Full-time
- Remote
The Information Systems Operations team has a Cyber Security Administrator position available to provide operational support to the Cyber Security team, including supporting incident…
Added 1 hour ago
I
Senior Business Analyst – ACMS Project
IntelliPro
St. John's, NL
- $70 to $75 CAD / hour
- Contract
We are seeking an experienced Senior Business Analyst to support the modernization of an Apprenticeship and Certification Management System (ACMS). The successful candidate will lead…
Added 1 hour ago
IS
Business Analyst
InSync Systems
Calgary, AB
- Contract
Analyze business data and system information to identify trends, issues, and improvement opportunities.
Added 1 hour ago
B
Senior Analyst, Credit Risk Analytics, Stress Testing (12 Month Contract)
BMO
Toronto, ON · FCP
- Full-time
Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
Added 1 hour ago
TC
Junior IT Support Analyst
The Citco Group Limited
Halifax, NS
- Full-time
The IT Junior Support Analyst provides IT infrastructure support for all employees in the local office and within the region. The IT Junior Support Analyst s responsible for resolving…
Added 1 hour ago
A
Cyber Security Analyst
AltaLink
Calgary, AB
- Full-time
The Information Systems Operations team has a Cyber Security Administrator position available to provide operational support to the Cyber Security team, including supporting incident…
Added 2 hours ago
A
Local Technical Support Analyst
Accenture
Vancouver, BC
- Full-time
The Technology Support: Local (LTS) Canada Desktop Support Analyst reports directly to the LTS Canada CS&S Lead and the Canada GU-ITI Lead and has the following Provide workstation support…
Added 2 hours ago
Service Desk Analyst
Rush Street Interactive
Toronto, ON
Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
Added 3 hours ago
ZS
Sr. SAP FI-CO Configuration Analyst
Zodiac Solutions, Inc
Toronto, ON
- Full-time
Empower is currently recruiting a Sr. SAP FI/CO Configuration Analyst for SAP Finance team. Viewed as a proficient in SAP system implementation and production support, this position…
Added 3 hours ago
T
Senior Business Analyst
TEEMA
Vancouver, BC
- $53 to $57 CAD / hour
- Contract
Seeking an experienced Senior Business Analyst to support complex enterprise IT initiatives involving business applications, data integration, reporting, analytics, and cloud-based…
Added 3 hours ago
PC
Associate System Analyst / Analyste de systèmes associé
Parkland Corporation
Montreal, QC
- Full-time
As of November 1, 2025, Sunoco LP has successfully completed its acquisition of Parkland Corporation. For more information, please visit www.sunocolp.com.
Added 3 hours ago
T
Sr. Business Systems Analyst (Nodejs, Java and E-signature Platforms)
TD
Toronto, ON
- Full-time
Lead requirements gathering workshops with business and technology stakeholders.
Added 3 hours ago
FC
Group, Administration II
First Canadian Financial Group
Edmonton, AB
- Full-time
Work closely with Business Analyst(s) to provide feedback on the user experience on system features and enhancements.
Added 3 hours ago
T
Business Analyst
TEEMA
Vancouver, BC
- $90,000 to $100,000 CAD / year
- Full-time
We are seeking an experienced Senior Business Systems Analyst to support enterprise-wide technology initiatives for a leading post-secondary institution.
Added 3 hours ago
Financial Admin Business Systems Analyst (Payment Manager)
City of Regina
Regina, SK
Act as a liaison with the Information Technology Services Department, Finance and other departments with regards to the upgrade project.

Rush Street Interactive

Service Desk Analyst

Toronto, ON, Canada

$54,000 - $71,000 CAD

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Job details

Pay: $54,000 - $71,000 CAD
Posting language: English
Posted: Nov 3, 2026

Original job description

Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game.

The Service Desk Analyst will be responsible for providing technical assistance and support to end-users, resolving issues related to computer systems, software and hardware. As the first point of contact for all IT-related queries, the Service Desk Analyst will ensure a high level of customer satisfaction. This position is critical in fostering positive customer relationships and requires a strong customer service orientation and excellent interpersonal skills to provide effective support to a diverse population.

The Service Desk Analyst's primary focus will be to provide first-level IT support to RSI staff members, including helping them learn how to use new systems, resetting passwords and resolving other Tier 1 helpdesk issues.

What You'll Do:

Respond to end-user requests for technical assistance, assess problems, and provide timely and effective solutions via phone, email, or in-person.
Be an advocate for IT and InfoSec department to the organization and encourage all users to adhere to corporate IT and InfoSec policy and security best practices.
Diagnose and resolve technical hardware and software issues, including troubleshooting computer systems, networks, and peripheral devices.
Log all support requests and incidents in the helpdesk ticketing system, ensuring accurate documentation and timely resolution.
Escalate unresolved issues to higher-level support teams or third-party vendors as needed.
Install, configure, and maintain computer systems, software applications, and peripheral devices.
Provide guidance and training to users on software applications, system functionalities, and best practices.
Advises users on the methods, steps, and actions to resolve and avoid future issues and provides technical documentation as needed
Monitor and manage system performance, identifying and addressing potential issues proactively.
Assist with IT asset management, including inventory tracking and lifecycle management.
Participate in IT projects and initiatives, contributing technical expertise and support as required.
Stay current with industry trends, emerging technologies, and best practices in IT support and helpdesk management.

What You'll Bring:

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
Proven experience in Customer Service, Helpdesk Analyst or in a similar IT support role.
Experience with O365 Applications.
Experience with ITIL Framework and Practices
Proficiency in troubleshooting and resolving technical issues.
Familiarity with helpdesk ticketing systems and remote support tools.
Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
Strong problem-solving skills and the ability to work under pressure.
Ability to manage multiple tasks and priorities effectively.
Certification in CompTIA A+, Microsoft Certified IT Professional (MCITP), or similar is a plus
Strong knowledge of popular operating systems (Microsoft Windows, Apple macOS, Linux), and software applications like (Microsoft Office, Sharepoint).
Ability to solve hardware and software issues
Very good mastery of English
Excellent interpersonal skills
Good written and verbal communication skills
A sense of ownership and a passion for technology
Critical thinking skills, decisive judgment and the ability to work with minimal supervision
Able to travel occasionally both domestically and internationally

This role spans a wide breadth of experience at Rush Street Interactive, welcoming candidates with diverse experiences, backgrounds, and locations. The pay range reflects potential variations in experience, skills, and location. The pay range does not reflect total compensation, which includes base pay, benefits, and/or bonuses. For candidates outside the US (Canada, Europe, Latin America), we take a locally informed approach to compensation and will share specific ranges based on your country of residence.

Location Eligibility (for nationwide roles): Open to candidates in eligible locations in the Continental US or Canada.

Location Eligibility (for other roles): Location requirements may vary and will be specified in the job posting.

Canada Benefits:

Comprehensive health coverage (medical, prescription drugs, vision, and paramedical services)
Competitive dental plan with strong coverage for basic, major, and orthodontic services
Annual Health Care Spending Account (HCSA) to support your personalized wellness needs
24/7 virtual healthcare access for you and your eligible dependents
Life, disability, and AD&D insurance for financial peace of mind
Wellness-focused perks including mental health support and rewards programs
RRSP and company DPSP contribution, up to 100% of the first 4%
Parental leave top up policy
Paid vacation and sick time

Pay Range for candidates in Canada:

$54,000 - $71,000 CAD

What Makes Us Great:

Comprehensive compensation
Work-life balance initiatives
Autonomy – we embrace personal freedom and responsibility
Creativity – we are open to new ideas of how we can be better
Growth – we want you to develop personally as well as professionally
Top-notch professionals who are passionate about what they do
People-oriented environment and supportive atmosphere

As a rapidly growing company in an emerging industry, you’ll have a huge impact on our product and our company. We like proactive team members and strive to have a company of self-disciplined professionals who enjoy collaboration, having fun, and of course, achieving together what others believe to be improbable. We are dedicated to treating everyone with respect and to support your professional and personal growth.

Rush Street Interactive is an equal opportunity employer and committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, national origin, ancestry, sex, sexual orientation, sexual identity and expression, marital status, family status, lifestyle, age, culture, religion, military and veteran status, citizenship, or disability.

Be at the forefront of this ground-breaking industry! Apply now!

Rush Street Interactive uses AI-assisted tools at select stages of the hiring process to enhance efficiency, consistency, and communication. AI does not make hiring decisions - final decisions are made exclusively by our recruiting and hiring teams.

Rush Street Interactive participates in E-Verify for U.S.-based positions. As required by federal law, we provide the following notices to all prospective U.S. employees:
E-Verify Participation Notice (English/Spanish)
Right to Work Notice (English/Spanish)

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More about this job

Responsibilities

The Service Desk Analyst provides first-level technical support to staff by diagnosing and resolving hardware, software, and network issues. They are responsible for documenting incidents in the ticketing system and ensuring adherence to IT and InfoSec policies.

Requirements

Candidates should have an Associate’s or Bachelor’s degree in IT or equivalent experience along with proven helpdesk support skills. Proficiency in O365, ITIL practices, and strong interpersonal communication skills are required for this role.

Skills

Technical support
Helpdesk ticketing systems
Troubleshooting
O365 applications
ITIL framework
Hardware maintenance
Software configuration
Network diagnostics
Customer service
Communication skills
Problem-solving
Asset management
Windows
MacOS
Linux
Sharepoint

Benefits

Comprehensive health coverage
Dental plan
Annual health care spending account
Virtual healthcare access
Life insurance
Disability insurance
AD&D insurance
Mental health support
RRSP contribution
DPSP contribution
Parental leave top up
Paid vacation
Paid sick time

Visa sponsorship

Not detected in the job text

Keywords

Service Desk Analyst
IT Support
Helpdesk
O365
ITIL
CompTIA A+
MCITP
Windows
MacOS
Linux
Sharepoint
InfoSec
Asset Management
Ticketing System
Technical Documentation
Hardware Troubleshooting
Software Troubleshooting
Network Support
Remote Support
Online Gaming
Sports Betting
Customer Satisfaction
Tier 1 Support
Inventory Tracking
Lifecycle Management

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