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Added 3 mins ago
A-
Manager, Community Platform Growth
AMA - Alberta Motor Association
Edmonton, AB · Administration Centre
- Full-time
…members - everything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance and more, the…
Added 3 mins ago
FO
Emergency Mitigation Manager
First Onsite - CA
Surrey, BC
- $75,000 to $85,000 CAD / year
- Full-time
If you're a natural leader who thrives under pressure and takes pride in helping people recover from disaster, this is the role for you. As an Emergency Mitigation Manager, you'll lead…
Added 3 mins ago
B-
Site Manager
BEST - For A Cleaner World
AB
- Full-time
BEST - For a Cleaner World is a leader in providing premier services in both custodial and maintenance services, to a prestigious and loyal client base. Our Purpose is to create a positive…
Added 18 mins ago
RS
Opportunités d’emploi – Techniciens diesel
Ryder Supply Chain Solutions
Quebec, QC · Vanier
- Full-time
Depuis près de 100 ans, Ryder est un leader mondial dans le domaine des solutions de transport intégré, de logistique et de gestion de la chaîne d'approvisionnement. Nous fournissons…
Added 18 mins ago
Assistant Manager, Member Services - Cloverdale Branch
Coast Capital Savings
Surrey, Brit
Are you ready to lead a team of all-stars? We’re looking for an outstanding leader to fulfill a diverse role in which change is the norm. As the Assistant Manager, Member Services, you’ll…
Added 18 mins ago
CI
Student Intern, Buyer
Celestica International LP
Newmarket, ON
- $24 to $30 CAD / hour
As a global technology leader, Celestica designs, engineers, and manufactures industry-leading products and services that drive customer success and market advancement. Headquartered in…
Added 18 mins ago
HSE Coordinator
ROSEN-Group
Calgary, AB
…to do so. The international technology group consists of a team of more than 4,000 employees operating in more than 120 countries. You can be a part of securing the safe supply of energy to…
Added 33 mins ago
Customer Account Representative
Bunge
Swift Current No. 137, SK · Swift Current, SK
…the world. As a premier agribusiness solutions provider, our team of ~34,000 dedicated employees partner with farmers across the globe to move agricultural commodities from where they’re…
Added 33 mins ago
ML
Director, Investor Relations
Maple Leaf Foods Inc.
Mississauga, ON
- Full-time
We’re a global food company with approximately 10,000 team members. We operate sites in 20+ locations across Canada. We also have locations in the U.S. and Mexico and do business in Asia.
Added 33 mins ago
Senior Full Stack Developer - UGH - FT Support
Humber College
Toronto, ON
…excellence, and in doing so, we redefine what it means to be a leader in providing an education that offers a unique blend of academic and immersive, real work experiences combining theory…
Added 33 mins ago
SS
Commandant·e de réponse aux incidents cyber / Cyber Incident Response Commander
Sopra Steria
Montreal, QC
- Full-time
The Cyber Incident Response Commander leads the response to information security incidents within the Computer Emergency Response Team (CERT) of one of our major clients, a global leader in…
Added 34 mins ago
CI
Manager, RF Systems Engineering
Calian in Space & Technology
Saskatoon, SK
- Full-time
…energized by solving real-world challenges, we want you on our…
Added 34 mins ago
O
Sr. Customer Success Manager
Okta
Toronto, ON
- Full-time
…alignment between Okta and our customers, but it also demands a leader who can navigate these constraints with urgency and an obsession for concrete outcomes. Strong problem-solving,…
Added 34 mins ago
O
Sr. Customer Success Manager
Okta
Oakville, ON
- Full-time
…alignment between Okta and our customers, but it also demands a leader who can navigate these constraints with urgency and an obsession for concrete outcomes. Strong problem-solving,…
Added 34 mins ago
O
Sr. Customer Success Manager
Okta
Mississauga, ON
- Full-time
…alignment between Okta and our customers, but it also demands a leader who can navigate these constraints with urgency and an obsession for concrete outcomes. Strong problem-solving,…
Added 48 mins ago
T
Manager, Corporate Segment ORM (5657)
TD
Toronto, ON
- Full-time
…mitigation and control of operational risk. ORM, as an independent team, works in partnership with the business units and corporate groups of TD Bank Group to further the understanding and…
Added 48 mins ago
Manager of Youth Hub Programs
360°kids
Richmond Hill, ON
360°kids is a vitally important community agency serving all of York Region. We have been a leader in the delivery of innovative support services for more than 35 years as we work to…
Added 48 mins ago
K
Manager, Supply Chain Transformation
KPMG
Montreal, QC
- Full-time
Are you a talented leader with a proven track record for motivating teams and delivering exceptional client service?
Added 48 mins ago
K
Senior Consultant, Procurement Transformation
KPMG
Montreal, QC
- Full-time
Are you a talented leader with a proven track record for motivating teams and delivering exceptional client service?
Added 48 mins ago
AS
Director of Information Technology
Athletica Sport Systems Inc.
Kitchener, ON
- $120,000 to $150,000 CAD / year
- Full-time
Athletica Sport Systems Inc. is a global leader in the design, manufacturing, and installation of dasher board and arena systems, and the Preferred Rink Equipment Supplier of the NHL® and…
Added 1 hour ago
C
Pluggable Material Lead
Ciena
Ottawa, ON
- Full-time
Escalate third‑party supply risks and collaborate with the Global Commodity team to ensure security of supply
Added 1 hour ago
W
(CAN) Leader de nuit
Walmart
Levis, QC
- Full-time
…environment. In this role, you lead and support the overnight team by living Walmart’s values and ensuring shelves are stocked, displays are set, and the store is well‑presented for…
Added 1 hour ago
B
Power Engineer - 5th Class
BGIS
Edmonton, AB
- Full-time
BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that…
Added 1 hour ago
PT
310T Apprentice / 310T Technician
Platinum Trailers
St. Marys, ON
- $22 to $48 CAD / hour
- Full-time
…to build it. Founded in 2011, we’ve grown into a recognized leader in both trailer manufacturing and heavy equipment repair and service, and it’s that repair experience that gives us a real…
Added 1 hour ago
Site Supervisor
Fortrex
Woodbridge, ON
…the highest standards of cleanliness, apply today to join our team and make a significant…

Rush Street Interactive

Service Desk Analyst

Toronto, ON, Canada

$54,000 - $71,000 CAD

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Job details

Pay: $54,000 - $71,000 CAD
Posting language: English
Posted: Nov 3, 2026

Original job description

Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game.

The Service Desk Analyst will be responsible for providing technical assistance and support to end-users, resolving issues related to computer systems, software and hardware. As the first point of contact for all IT-related queries, the Service Desk Analyst will ensure a high level of customer satisfaction. This position is critical in fostering positive customer relationships and requires a strong customer service orientation and excellent interpersonal skills to provide effective support to a diverse population.

The Service Desk Analyst's primary focus will be to provide first-level IT support to RSI staff members, including helping them learn how to use new systems, resetting passwords and resolving other Tier 1 helpdesk issues.

What You'll Do:

Respond to end-user requests for technical assistance, assess problems, and provide timely and effective solutions via phone, email, or in-person.
Be an advocate for IT and InfoSec department to the organization and encourage all users to adhere to corporate IT and InfoSec policy and security best practices.
Diagnose and resolve technical hardware and software issues, including troubleshooting computer systems, networks, and peripheral devices.
Log all support requests and incidents in the helpdesk ticketing system, ensuring accurate documentation and timely resolution.
Escalate unresolved issues to higher-level support teams or third-party vendors as needed.
Install, configure, and maintain computer systems, software applications, and peripheral devices.
Provide guidance and training to users on software applications, system functionalities, and best practices.
Advises users on the methods, steps, and actions to resolve and avoid future issues and provides technical documentation as needed
Monitor and manage system performance, identifying and addressing potential issues proactively.
Assist with IT asset management, including inventory tracking and lifecycle management.
Participate in IT projects and initiatives, contributing technical expertise and support as required.
Stay current with industry trends, emerging technologies, and best practices in IT support and helpdesk management.

What You'll Bring:

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
Proven experience in Customer Service, Helpdesk Analyst or in a similar IT support role.
Experience with O365 Applications.
Experience with ITIL Framework and Practices
Proficiency in troubleshooting and resolving technical issues.
Familiarity with helpdesk ticketing systems and remote support tools.
Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
Strong problem-solving skills and the ability to work under pressure.
Ability to manage multiple tasks and priorities effectively.
Certification in CompTIA A+, Microsoft Certified IT Professional (MCITP), or similar is a plus
Strong knowledge of popular operating systems (Microsoft Windows, Apple macOS, Linux), and software applications like (Microsoft Office, Sharepoint).
Ability to solve hardware and software issues
Very good mastery of English
Excellent interpersonal skills
Good written and verbal communication skills
A sense of ownership and a passion for technology
Critical thinking skills, decisive judgment and the ability to work with minimal supervision
Able to travel occasionally both domestically and internationally

This role spans a wide breadth of experience at Rush Street Interactive, welcoming candidates with diverse experiences, backgrounds, and locations. The pay range reflects potential variations in experience, skills, and location. The pay range does not reflect total compensation, which includes base pay, benefits, and/or bonuses. For candidates outside the US (Canada, Europe, Latin America), we take a locally informed approach to compensation and will share specific ranges based on your country of residence.

Location Eligibility (for nationwide roles): Open to candidates in eligible locations in the Continental US or Canada.

Location Eligibility (for other roles): Location requirements may vary and will be specified in the job posting.

Canada Benefits:

Comprehensive health coverage (medical, prescription drugs, vision, and paramedical services)
Competitive dental plan with strong coverage for basic, major, and orthodontic services
Annual Health Care Spending Account (HCSA) to support your personalized wellness needs
24/7 virtual healthcare access for you and your eligible dependents
Life, disability, and AD&D insurance for financial peace of mind
Wellness-focused perks including mental health support and rewards programs
RRSP and company DPSP contribution, up to 100% of the first 4%
Parental leave top up policy
Paid vacation and sick time

Pay Range for candidates in Canada:

$54,000 - $71,000 CAD

What Makes Us Great:

Comprehensive compensation
Work-life balance initiatives
Autonomy – we embrace personal freedom and responsibility
Creativity – we are open to new ideas of how we can be better
Growth – we want you to develop personally as well as professionally
Top-notch professionals who are passionate about what they do
People-oriented environment and supportive atmosphere

As a rapidly growing company in an emerging industry, you’ll have a huge impact on our product and our company. We like proactive team members and strive to have a company of self-disciplined professionals who enjoy collaboration, having fun, and of course, achieving together what others believe to be improbable. We are dedicated to treating everyone with respect and to support your professional and personal growth.

Rush Street Interactive is an equal opportunity employer and committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, national origin, ancestry, sex, sexual orientation, sexual identity and expression, marital status, family status, lifestyle, age, culture, religion, military and veteran status, citizenship, or disability.

Be at the forefront of this ground-breaking industry! Apply now!

Rush Street Interactive uses AI-assisted tools at select stages of the hiring process to enhance efficiency, consistency, and communication. AI does not make hiring decisions - final decisions are made exclusively by our recruiting and hiring teams.

Rush Street Interactive participates in E-Verify for U.S.-based positions. As required by federal law, we provide the following notices to all prospective U.S. employees:
E-Verify Participation Notice (English/Spanish)
Right to Work Notice (English/Spanish)

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More about this job

Responsibilities

The Service Desk Analyst provides first-level technical support to staff by diagnosing and resolving hardware, software, and network issues. They are responsible for documenting incidents in the ticketing system and ensuring adherence to IT and InfoSec policies.

Requirements

Candidates should have an Associate’s or Bachelor’s degree in IT or equivalent experience along with proven helpdesk support skills. Proficiency in O365, ITIL practices, and strong interpersonal communication skills are required for this role.

Skills

Technical support
Helpdesk ticketing systems
Troubleshooting
O365 applications
ITIL framework
Hardware maintenance
Software configuration
Network diagnostics
Customer service
Communication skills
Problem-solving
Asset management
Windows
MacOS
Linux
Sharepoint

Benefits

Comprehensive health coverage
Dental plan
Annual health care spending account
Virtual healthcare access
Life insurance
Disability insurance
AD&D insurance
Mental health support
RRSP contribution
DPSP contribution
Parental leave top up
Paid vacation
Paid sick time

Visa sponsorship

Not detected in the job text

Keywords

Service Desk Analyst
IT Support
Helpdesk
O365
ITIL
CompTIA A+
MCITP
Windows
MacOS
Linux
Sharepoint
InfoSec
Asset Management
Ticketing System
Technical Documentation
Hardware Troubleshooting
Software Troubleshooting
Network Support
Remote Support
Online Gaming
Sports Betting
Customer Satisfaction
Tier 1 Support
Inventory Tracking
Lifecycle Management

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