Customer Service Representative

Front Desk Customer Service Representative

Location: Russell Aquatics Swim School – Oshawa, ON Job Type: Part-Time (Evenings & Weekends Required) Training Location: Markham, ON

About Russell Aquatics

Russell Aquatics is a family-oriented swim school that has been teaching water safety and swimming skills to children in our community for over 20 years. We take pride in creating a fun, welcoming, and supportive environment for both our swimmers and our team.

With our new Oshawa location anticipated to open in Spring 2027, we are excited to begin building a team that will help us bring the Russell Aquatics experience to a new community!

Position Overview

We are looking for a friendly, reliable, and enthusiastic Front Desk Customer Service Representative to join our growing team at our new Oshawa location.

As the first point of contact for our families, you will play an important role in creating a positive and welcoming experience. This position involves greeting families, answering questions, assisting with registrations, and supporting the day-to-day operations of the facility.

In preparation for our Oshawa opening in Spring 2027, training and onboarding will take place at our existing Markham location. Successful candidates must be available to attend training in Markham prior to transitioning to the Oshawa facility upon opening.

Evening and weekend availability is required.

Key Responsibilities

• Greet families and swimmers with a friendly, welcoming, and professional attitude.
• Answer phone calls, respond to emails, and assist families with questions and inquiries.
• Assist with class registrations, scheduling, payments, and account management using iClassPro (training provided).
• Provide accurate information about our programs, policies, and services.
• Address customer concerns professionally and escalate issues when necessary.
• Communicate effectively with instructors, supervisors, and management.
• Maintain a clean, organized, and welcoming front desk and reception area.
• Monitor and maintain the cleanliness of changerooms and common areas throughout each shift.
• Support the overall daily operations of the facility to ensure a positive experience for all families.

What We're Looking For

• Friendly, approachable, and comfortable interacting with children and families.
• Strong communication and customer service skills.
• Organized, detail-oriented, and able to multitask in a busy environment.
• Comfortable using computers and learning new software.
• Reliable, punctual, and able to work independently and as part of a team.
• Willingness to learn, take initiative, and problem-solve.
• Availability to work evenings and weekends.
• Ability to attend training at our Markham location prior to the Oshawa opening.
• Previous customer service, reception, or administrative experience is an asset.
• Experience with iClassPro is an asset but not required.

Why Join Russell Aquatics?

• Be part of the opening team at our brand-new Oshawa facility!
• Work in a positive, supportive, and family-friendly environment.
• Receive hands-on training at our established Markham location.
• Develop valuable customer service, administrative, and leadership skills.
• Opportunities for professional growth as our organization continues to expand.
• Make a meaningful difference in children's lives by helping families access quality swim lessons and water safety education.

Join Our Team!

If you are passionate about customer service, enjoy working with families, and are excited about being part of a growing organization, we would love to hear from you!

Please note: This position is for our upcoming Oshawa location, anticipated to open in Spring 2027. Initial training will take place at our Markham facility in preparation for the opening.