Dynamics 365 Customer Service

Russell Tobin & Associates is hiring on behalf of one of its esteemed clients.

Job Title: Software Developer

Location: Toronto ON (5 Days Onsite)

Duration: 6 months (Possible extension)

Client: Public Sector

Pay Rate: $75 - $80/hour [CAD]

Must Have:

• Minimum 7 years of software development and enterprise application delivery experience (Java/React)
• Minimum 7 years of software development experience, including enterprise application delivery in technical skills section mentioned above
• Experience delivering CRM, Customer Service, or Case Management solutions.
• Experience designing, developing, and implementing permitting, licensing, registration, inspection, compliance, or case management solutions using Dynamics 365, Power Platform, Azure, and Dataverse.
• Hands-on experience with Dynamics 365 Customer Service and Power Platform.
• Strong expertise in Dataverse, including data modelling, security, and integration.
• Strong knowledge of enterprise integration patterns, APIs, and cloud-based architectures.
• Experience designing and implementing complex system integrations.
• Proficiency with .NET/C#, JavaScript/TypeScript, SQL Server, and REST APIs.
• Experience with Azure DevOps, GitHub, CI/CD pipelines, source control, and automated deployments.

Must have these technical skills:

• Node.js/Next.js/React
• Java
• Power Platform/Dynamics

Nice to have:

Prior Public sector exp.

Roles and Responsibilities:

1. Core Skills & Experience (30%)

• Minimum 7 years of software development experience, including enterprise application delivery in Technical skills section mentioned above
• Experience delivering CRM, Customer Service, or Case Management solutions.
• Minimum 2 years of experience implementing Dynamics 365 OR Power Platform solutions.
• Experience designing, developing, and implementing permitting, licensing, registration, inspection, compliance, or case management solutions using Dynamics 365, Power Platform, Azure, and Dataverse.
• Experience supporting end-to-end permit lifecycle management, including application intake, review and approval workflows, permit issuance, amendments, renewals, inspections, compliance monitoring, and document generation.
• Experience leading Agile/Scrum development teams.
• Proven experience in Technical Lead or Senior Developer roles.
• Experience delivering solutions in public sector or large enterprise environments.
• Strong understanding of software development lifecycle (SDLC) and Agile delivery methodologies.

2. Technical Skills & Architecture (35%)

• Hands-on experience with Dynamics 365 Customer Service and Power Platform.
• Strong expertise in Dataverse, including data modelling, security, and integration.
• Experience designing and developing solutions using Azure services such as:
• Azure Functions
• Logic Apps
• API Management
• App Services
• Key Vault
• Azure Storage
• Experience creating architecture artifacts including contextual, conceptual, logical, and physical designs.
• Strong knowledge of enterprise integration patterns, APIs, and cloud-based architectures.
• Experience designing and implementing complex system integrations.
• Proficiency with .NET/C#, JavaScript/TypeScript, SQL Server, and REST APIs.
• Experience with Azure DevOps, GitHub, CI/CD pipelines, source control, and automated deployments.
• Experience conducting code reviews and establishing development standards and best practices.

3. Leadership, Communication & Collaboration (20%)

• Demonstrated ability to lead, mentor, and coach developers and technical teams.
• Experience coordinating work across developers, testers, business analysts, architects, and stakeholders.
• Strong stakeholder management and client engagement skills.
• Ability to translate business requirements into technical solutions and implementation plans.
• Strong verbal and written communication skills.
• Experience producing technical documentation, solution designs, and knowledge transfer materials.
• Proven ability to facilitate decision-making and resolve technical challenges.
• Experience building collaborative, inclusive, and high-performing teams.

4. Problem Solving, Innovation & Delivery (15%)

• Demonstrated ability to analyze complex business and technical problems and develop effective solutions.
• Proven track record delivering projects on time while managing risks, dependencies, and competing priorities.
• Experience leveraging AI technologies such as Microsoft Copilot, AI Agents, and LLMs to improve productivity and solution delivery.
• Strong focus on continuous improvement, automation, and development best practices.
• Ability to identify modernization opportunities and drive innovation.
• Experience balancing strategic architecture decisions with hands-on delivery responsibilities.

If this opportunity matches your experience and career goals, please share your most updated resume for consideration.