Information Technology Support Specialist

Russell Tobin's client, an American ground passenger transportation company, is hiring an IT Support Specialist in Montreal, QC

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Employment Type: Contract/Onsite

Location: Montreal, QC H3A 1L2, Canada

Duration: 6+ months with possible extension or conversion

Pay range: CAD $33/hr - $35/hr

Schedule: Mon – Fri

Position Summary:

We are seeking an experienced IT Support Specialist to support our Montreal and Longueuil offices in a fast-paced, high-growth environment. This is a contract role for a technology-focused professional who can provide high-quality, white-glove support to employees both onsite and remotely.

The ideal candidate is comfortable working as part of a distributed team and supporting users across multiple locations in the US, Mexico, Canada, and Eastern Europe. You are collaborative, detail-oriented, customer-focused, and comfortable troubleshooting issues independently while knowing when to escalate.

You will play a key role in delivering excellent end-user experience, supporting both Apple and Windows environments, and helping maintain reliable IT and AV operations.

Responsibilities

• Troubleshoot hardware and software issues involving Apple and Windows products, including desktop and laptop hardware.
• Assist with AV setup for internal meetings and events.
• Support employees using AV systems both onsite and remotely, including Google Meet, Zoom, Microsoft Teams, Chrome device management, projectors, and audio/video conferencing equipment.
• Image and deploy laptops and desktops using standard Mobile Device Management (MDM) deployment tools, including Jamf, NinjaOne, and AirWatch.
• Administer Okta, Google Workspace, and software services.
• Deploy and support software applications for end users.
• Respond to IT support requests both in person and through the ticketing system.
• Manage hardware and software inventory.
• Work with appropriate escalation points to identify opportunities and improve the overall end-user experience.
• Improve and maintain internal and user-facing knowledge bases.

Requirements

• Fluent in both French and English.
• Positive, service-oriented attitude with a strong customer-obsession mindset.
• 2–3+ years of experience in IT support roles.
• Basic to intermediate networking knowledge, including servers, switches, Wi-Fi, and related technologies.
• Hands-on AV support experience.
• Experience administering Apple computer products using enterprise management tools.
• Hands-on experience managing Windows laptops and desktops.
• Experience using and managing ticket-based enterprise workflow management systems, particularly ITIL Service Desk software and Confluence.
• Strong macOS hardware and software troubleshooting experience.
• Strong critical-thinking and problem-solving skills.
• Ability to lift equipment weighing up to 50+ pounds as needed.