Jobs in Canada

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Added 2 mins ago
S
Channel Development Manager
Survalent
Mississauga, ON
- Full-time
The grid is transforming - and you could be at the center of it. Survalent is looking for a Channel Development Manager to build and grow the partner ecosystem behind some of North…
Added 2 mins ago
TM
Senior Software Developer / Développeur de logiciels principal
The Maples Group (Financial Services)
Montreal, QC
- Full-time
The Senior Software Developer reports to the Software Development and Architecture Manager. This role works within a Scrum team to build high-quality software solutions for internal and…
Added 2 mins ago
SA
Manager, Security & Compliance
Stelumar Advanced Manufacturing Inc.
Canada
- Full-time
…Stelumar produces precision-built walls, floors, and roofing systems, factory-built modular units, and interior cabinetry and millwork at industrial scale. Its development and construction…
Added 3 hours ago
Senior Cloud Platform Analyst
Government of Alberta
Edmonton, AB
Classification: Opted Out & Excluded Systems Analyst Level 3
Added 4 hours ago
ET
General Manager
Executive Table Group
Vancouver, BC
- $75,000 CAD / year
- Full-time
As a Restaurant General Manager within ETG, you will lead the comprehensive day-to-day operations of your assigned location. You will act as the brand ambassador, championing our service…
Added 6 hours ago
TC
Project Coordinators
ThirdEye CyberSecurity
Regina, SK
- Contract
The proposed Resource must have the following qualifications/requirements:
Added 8 hours ago
GC
Développeur(euse) de logiciels sénior | Senior Software Developer
Game Companies
Montreal, QC
- Full-time
…équipe s’occupe principalement de questions côté serveur et d’infrastructure, mais notre plateforme est le fondement de la façon dont la clientèle de Unity interagit avec nos…
Added 8 hours ago
GC
Senior Software Engineer | Développeur(euse) de logiciels sénior
Game Companies
Montreal, QC
- Full-time
Contribuer aux initiatives techniques de l’ensemble de l’organisation, notamment les bibliothèques partagées, l’infrastructure, les normes d’API, les travaux de sécurité et de conformité,…
Added 8 hours ago
GC
Sr. Full Stack Engineer
Game Companies
Montreal, QC
- Full-time
…contracts and correctness, and who wants real ownership of systems other engineering teams depend on. As the team grows, this role has a path to evolve into a Tech Lead Manager…
Added 8 hours ago
VB
Anlst II, IT
Vale Base Metals
Toronto, ON
- Full-time
You will report to the Manager Transition to Run and End User Training and collaborate with cross-functional teams including business stakeholders, and external vendors.
Added 8 hours ago
W
Technical Manager – EAF Steelmaking
WelcometoSSM
ON · Algoma, ON
- Full-time
…sectors including energy, defense, automotive, shipbuilding, and infrastructure. Guided by our purpose to build better lives and a greener future, Algoma is shaping the next generation of…
Added 9 hours ago
CO
Technical Lead, HR/Finance (Oracle/PeopleSoft Enterprise FSCM & HCM Technical Administration)
City of Brampton
Brampton, ON
- Full-time
…process for PeopleSoft technical deliverables and technical infrastructure. Provide as a Senior Systems Analyst responsibilities on large or complex projects and operational…
Added 10 hours ago
CB
Gestionnaire de plateforme de données d'entreprise/ Enterprise Data Platform Manager
Cannara Biotech Inc.
Montreal, QC
- Full-time
Concevoir des modèles de données évolutifs, des ensembles de données, des définitions sémantiques et une infrastructure de reporting pour les équipes de comptabilité/finances, des ventes,…
Added 10 hours ago
SC
Commercial Lead
SYSTRA Canada
Toronto, ON
- Full-time
…a new railway line, increasing the capacity of the existing infrastructure, privatization of a…
Added 10 hours ago
B
Manager, Crisis Management & Resiliency
Bombardier
Dorval, QC
- Full-time
Support duty-of-care decision-making for employees and business travelers during signifi-cant security, geopolitical, public health, natural hazard or infrastructure events.
Added 11 hours ago
W
Project Manager
Worley
Edmonton, AB
- Full-time
We are currently recruiting for a Project Manager with Electrical and Instrumentation background having strong E&I experience. Our team includes world class experts and dynamic go-getters.…
Added 12 hours ago
TC
Senior Quality Assurance Manager – Food Manufacturing
TROIS Collective
Toronto, ON
- Full-time
On-site (5 days per week)
Added 12 hours ago
W
Senior Project Manager
Worley
Markham, ON · Vancouver, BC · Calgary, AB
- Full-time
We are currently recruiting for a Manager, Project Management. Our team includes world class experts and dynamic go-getters. This is a full-time position based in either Vancouver, British…
Added 12 hours ago
AC
IT Operations Centre Analyst - ITOC
Air Canada
Toronto, ON
- Full-time
…operational tasks to support our critical IT services: core infrastructure, applications and digital. The IT Operations Centre team is constantly engaging with the core IT teams to find…
Added 13 hours ago
L
Principal Product Manager
Lightworks
Toronto, ON
- Full-time
…TELUS. Its mission is to jointly build and govern the critical infrastructure needed to adopt AI safely, responsibly and at enterprise scale. Rather than solving the same challenges in…
Added 13 hours ago
AW
Software Development Manager, S3 Storage
Amazon Web Services (AWS)
Vancouver, BC
- Full-time
Drive the technical roadmap for systems that bridge S3's Object APIs with our storage infrastructure
Added 14 hours ago
Program Manager, Brand Studio
Stripe
Canada
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments,…
Added 14 hours ago
EI
Emergency Planning & Security Specialist - 18 month term
Edmonton International Airport (YEG)
Edmonton, AB
- Contract
Added 14 hours ago
B-
Manager, Environment
B2Gold - Nunavut
NU · Nunavut, Canada
- Full-time
Reporting to the General Manager, Back River, the Manager, Environment is responsible for leading the site-based environment team and ensuring robust environmental stewardship across the…
Added 15 hours ago
P
Security System Configuration Specialist / Spécialiste en configuration de systèmes de sécurité électronique (CS007)
Potenco
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Reporting to the Regional Installation Manager, the System Configuration Specialist plays a key role in supporting Our Client's operations by configuring, troubleshooting, and maintaining…

Rustica Foods Inc.

Help Desk IT Support L1/L2

Montreal, QC, Canada

Part-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Part-time
Apply by: Dec 6, 2026
Posting language: English · French
Posted: Nov 6, 2026

Original job description

English section of this bilingual listing.

Rustica Foods is growing, and so is our IT team! We are looking for a hands-on, motivated and customer-focused IT Help Desk Specialist (Level 1 & 2) who takes ownership of technical issues and enjoys solving problems.

You will provide IT support to employees across our offices and production facilities in a fast-paced manufacturing environment, working directly with the IT Manager on daily operations and infrastructure projects.

Key Responsibilities

Provide Level 1 and Level 2 IT support, both on-site and remotely.
Manage, prioritize, document and resolve support tickets.
Install, configure and troubleshoot Windows 10/11, applications and user profiles.
Support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, accounts and licensing).
Administer Active Directory users, groups and permissions.
Install, maintain and troubleshoot computers, peripherals, network printers, scanners and VoIP phones.
Handle IT onboarding and offboarding, including equipment, accounts and access.
Maintain accurate hardware and software inventories.
Follow cybersecurity best practices, including MFA, endpoint protection, patching and access control.
Create and maintain technical documentation and knowledge-base articles.
Collaborate with the IT Manager, vendors and other departments.

Required Qualifications

At least 2–3 years of experience in IT Help Desk or technical support.
Strong networking fundamentals at the CompTIA Network+ level: TCP/IP, subnetting, DNS, DHCP and VLANs.
Strong knowledge of Windows 10/11 and Microsoft 365.
Hands-on Active Directory administration experience.
Experience with ticketing systems and ITSM processes.
Strong hardware, software and network troubleshooting skills.
Excellent customer service, communication, organizational and multitasking skills.
Professional proficiency in French and good working knowledge of English.

Nice to Have

Knowledge of Microsoft Entra ID, Intune and endpoint management.
Experience in manufacturing or multi-site environments.
Familiarity with ITIL practices.

How to Apply

Apply directly through LinkedIn or send your resume to hr@rusticafoods.com.

Only candidates selected for an interview will be contacted.

Read the full bilingual original

Spécialiste en soutien informatique (niveaux 1 et 2) | IT Help Desk Specialist (Level 1 & 2)

Rustica Foods | Anjou, Montréal, QC | Temps plein / Full-time | Sur place / On-site

À propos du poste

Rustica Foods est en pleine croissance, et notre équipe informatique aussi! Nous recherchons un(e) spécialiste en soutien informatique de niveaux 1 et 2, autonome, débrouillard(e) et orienté(e) vers le service à la clientèle.

Vous assurerez le soutien technique aux employés de nos bureaux et de nos installations de production, dans un environnement manufacturier dynamique. Vous collaborerez directement avec le gestionnaire des TI pour les opérations quotidiennes et les projets d’infrastructure informatique.

Principales responsabilités

Fournir du soutien technique de niveaux 1 et 2, sur place et à distance.
Gérer, prioriser, documenter et résoudre les demandes dans notre système de billetterie.
Installer, configurer et dépanner Windows 10/11, les logiciels et les profils utilisateurs.
Assurer le soutien de Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, comptes et licences).
Administrer les comptes utilisateurs, les groupes et les autorisations dans Active Directory.
Installer, entretenir et dépanner les ordinateurs, les périphériques, les imprimantes réseau, les numériseurs et les téléphones VoIP.
Gérer les aspects informatiques liés à l’arrivée et au départ des employés : équipement, comptes et accès.
Maintenir à jour les inventaires du matériel et des logiciels.
Appliquer les bonnes pratiques de cybersécurité : MFA, protection des postes, mises à jour et contrôle des accès.
Rédiger et maintenir la documentation technique et les articles de la base de connaissances.
Collaborer avec le gestionnaire des TI, les fournisseurs et les autres départements.

Qualifications requises

Au moins 2 à 3 ans d’expérience en soutien informatique (Help Desk) ou en assistance technique.
Bonnes connaissances en réseautique, de niveau CompTIA Network+ : TCP/IP, sous-réseaux, DNS, DHCP et VLAN.
Excellente maîtrise de Windows 10/11 et de Microsoft 365.
Expérience pratique en administration d’Active Directory.
Expérience avec les systèmes de billetterie et les processus ITSM.
Solides compétences en dépannage matériel, logiciel et réseau.
Excellent service à la clientèle, autonomie, sens de l’organisation et capacité à gérer plusieurs priorités.
Maîtrise professionnelle du français et bonne connaissance de l’anglais.

Atouts

Certifications CompTIA A+, Network+, Microsoft ou expérience équivalente.
Connaissance de Microsoft Entra ID, Intune et de la gestion des appareils.
Expérience en milieu manufacturier ou multisite.
Connaissance des pratiques ITIL.

Pour postuler

Postulez directement sur LinkedIn ou envoyez votre CV à hr@rusticafoods.com.

Seules les personnes sélectionnées pour une entrevue seront contactées.

***************************************

About the Role

Key Responsibilities

Provide Level 1 and Level 2 IT support, both on-site and remotely.
Manage, prioritize, document and resolve support tickets.
Install, configure and troubleshoot Windows 10/11, applications and user profiles.
Support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, accounts and licensing).
Administer Active Directory users, groups and permissions.
Install, maintain and troubleshoot computers, peripherals, network printers, scanners and VoIP phones.
Handle IT onboarding and offboarding, including equipment, accounts and access.
Maintain accurate hardware and software inventories.
Follow cybersecurity best practices, including MFA, endpoint protection, patching and access control.
Create and maintain technical documentation and knowledge-base articles.
Collaborate with the IT Manager, vendors and other departments.

Required Qualifications

At least 2–3 years of experience in IT Help Desk or technical support.
Strong networking fundamentals at the CompTIA Network+ level: TCP/IP, subnetting, DNS, DHCP and VLANs.
Strong knowledge of Windows 10/11 and Microsoft 365.
Hands-on Active Directory administration experience.
Experience with ticketing systems and ITSM processes.
Strong hardware, software and network troubleshooting skills.
Excellent customer service, communication, organizational and multitasking skills.
Professional proficiency in French and good working knowledge of English.

Nice to Have

CompTIA A+, Network+, Microsoft certifications or equivalent experience.
Knowledge of Microsoft Entra ID, Intune and endpoint management.
Experience in manufacturing or multi-site environments.
Familiarity with ITIL practices.

How to Apply

Apply directly through LinkedIn or send your resume to hr@rusticafoods.com.

Only candidates selected for an interview will be contacted.

Apply on LinkedIn About employer

More about this job

Responsibilities

Provide on-site and remote Level 1 and Level 2 technical support, manage support tickets, and troubleshoot Windows devices, Microsoft 365, Active Directory, networks, and peripherals. Support employee onboarding and offboarding, maintain IT inventories and documentation, apply cybersecurity practices, and collaborate with the IT Manager, vendors, and other departments.

Requirements

Applicants need 2–3 years of help desk or technical support experience, strong Windows 10/11 and Microsoft 365 knowledge, hands-on Active Directory administration, and networking fundamentals at the CompTIA Network+ level. The role also requires ticketing and ITSM experience, strong troubleshooting and customer service skills, professional French proficiency, and working knowledge of English.

Skills

Level 1 and Level 2 IT Support
Windows 10/11
Microsoft 365
Active Directory
Networking
TCP/IP
Subnetting
DNS
DHCP
VLANs
ITSM
Ticket Management
Hardware and Software Troubleshooting
Cybersecurity
Customer Service
French and English

Visa sponsorship

Not detected in the job text

Keywords

IT Help Desk
Level 1 Support
Level 2 Support
Windows 10
Windows 11
Microsoft 365
Outlook
Teams
OneDrive
SharePoint
Active Directory
Microsoft Entra ID
Intune
TCP/IP
Subnetting
DNS
DHCP
VLANs
ITSM
Ticketing Systems
CompTIA A+
CompTIA Network+
ITIL
MFA
Endpoint Protection
Patch Management
Access Control
VoIP
Hardware Inventory
Software Inventory

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Work requirements

Jobs in Canada