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Rustica Foods Inc.

Help Desk IT Support L1/L2

Montreal, QC, Canada

Part-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Part-time
Apply by: Dec 6, 2026
Posting language: English · French
Posted: Nov 6, 2026

Original job description

English section of this bilingual listing.

Rustica Foods is growing, and so is our IT team! We are looking for a hands-on, motivated and customer-focused IT Help Desk Specialist (Level 1 & 2) who takes ownership of technical issues and enjoys solving problems.

You will provide IT support to employees across our offices and production facilities in a fast-paced manufacturing environment, working directly with the IT Manager on daily operations and infrastructure projects.

Key Responsibilities

Provide Level 1 and Level 2 IT support, both on-site and remotely.
Manage, prioritize, document and resolve support tickets.
Install, configure and troubleshoot Windows 10/11, applications and user profiles.
Support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, accounts and licensing).
Administer Active Directory users, groups and permissions.
Install, maintain and troubleshoot computers, peripherals, network printers, scanners and VoIP phones.
Handle IT onboarding and offboarding, including equipment, accounts and access.
Maintain accurate hardware and software inventories.
Follow cybersecurity best practices, including MFA, endpoint protection, patching and access control.
Create and maintain technical documentation and knowledge-base articles.
Collaborate with the IT Manager, vendors and other departments.

Required Qualifications

At least 2–3 years of experience in IT Help Desk or technical support.
Strong networking fundamentals at the CompTIA Network+ level: TCP/IP, subnetting, DNS, DHCP and VLANs.
Strong knowledge of Windows 10/11 and Microsoft 365.
Hands-on Active Directory administration experience.
Experience with ticketing systems and ITSM processes.
Strong hardware, software and network troubleshooting skills.
Excellent customer service, communication, organizational and multitasking skills.
Professional proficiency in French and good working knowledge of English.

Nice to Have

Knowledge of Microsoft Entra ID, Intune and endpoint management.
Experience in manufacturing or multi-site environments.
Familiarity with ITIL practices.

How to Apply

Apply directly through LinkedIn or send your resume to hr@rusticafoods.com.

Only candidates selected for an interview will be contacted.

Read the full bilingual original

Spécialiste en soutien informatique (niveaux 1 et 2) | IT Help Desk Specialist (Level 1 & 2)

Rustica Foods | Anjou, Montréal, QC | Temps plein / Full-time | Sur place / On-site

À propos du poste

Rustica Foods est en pleine croissance, et notre équipe informatique aussi! Nous recherchons un(e) spécialiste en soutien informatique de niveaux 1 et 2, autonome, débrouillard(e) et orienté(e) vers le service à la clientèle.

Vous assurerez le soutien technique aux employés de nos bureaux et de nos installations de production, dans un environnement manufacturier dynamique. Vous collaborerez directement avec le gestionnaire des TI pour les opérations quotidiennes et les projets d’infrastructure informatique.

Principales responsabilités

Fournir du soutien technique de niveaux 1 et 2, sur place et à distance.
Gérer, prioriser, documenter et résoudre les demandes dans notre système de billetterie.
Installer, configurer et dépanner Windows 10/11, les logiciels et les profils utilisateurs.
Assurer le soutien de Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, comptes et licences).
Administrer les comptes utilisateurs, les groupes et les autorisations dans Active Directory.
Installer, entretenir et dépanner les ordinateurs, les périphériques, les imprimantes réseau, les numériseurs et les téléphones VoIP.
Gérer les aspects informatiques liés à l’arrivée et au départ des employés : équipement, comptes et accès.
Maintenir à jour les inventaires du matériel et des logiciels.
Appliquer les bonnes pratiques de cybersécurité : MFA, protection des postes, mises à jour et contrôle des accès.
Rédiger et maintenir la documentation technique et les articles de la base de connaissances.
Collaborer avec le gestionnaire des TI, les fournisseurs et les autres départements.

Qualifications requises

Au moins 2 à 3 ans d’expérience en soutien informatique (Help Desk) ou en assistance technique.
Bonnes connaissances en réseautique, de niveau CompTIA Network+ : TCP/IP, sous-réseaux, DNS, DHCP et VLAN.
Excellente maîtrise de Windows 10/11 et de Microsoft 365.
Expérience pratique en administration d’Active Directory.
Expérience avec les systèmes de billetterie et les processus ITSM.
Solides compétences en dépannage matériel, logiciel et réseau.
Excellent service à la clientèle, autonomie, sens de l’organisation et capacité à gérer plusieurs priorités.
Maîtrise professionnelle du français et bonne connaissance de l’anglais.

Atouts

Certifications CompTIA A+, Network+, Microsoft ou expérience équivalente.
Connaissance de Microsoft Entra ID, Intune et de la gestion des appareils.
Expérience en milieu manufacturier ou multisite.
Connaissance des pratiques ITIL.

Pour postuler

Postulez directement sur LinkedIn ou envoyez votre CV à hr@rusticafoods.com.

Seules les personnes sélectionnées pour une entrevue seront contactées.

***************************************

About the Role

Key Responsibilities

Provide Level 1 and Level 2 IT support, both on-site and remotely.
Manage, prioritize, document and resolve support tickets.
Install, configure and troubleshoot Windows 10/11, applications and user profiles.
Support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, accounts and licensing).
Administer Active Directory users, groups and permissions.
Install, maintain and troubleshoot computers, peripherals, network printers, scanners and VoIP phones.
Handle IT onboarding and offboarding, including equipment, accounts and access.
Maintain accurate hardware and software inventories.
Follow cybersecurity best practices, including MFA, endpoint protection, patching and access control.
Create and maintain technical documentation and knowledge-base articles.
Collaborate with the IT Manager, vendors and other departments.

Required Qualifications

At least 2–3 years of experience in IT Help Desk or technical support.
Strong networking fundamentals at the CompTIA Network+ level: TCP/IP, subnetting, DNS, DHCP and VLANs.
Strong knowledge of Windows 10/11 and Microsoft 365.
Hands-on Active Directory administration experience.
Experience with ticketing systems and ITSM processes.
Strong hardware, software and network troubleshooting skills.
Excellent customer service, communication, organizational and multitasking skills.
Professional proficiency in French and good working knowledge of English.

Nice to Have

CompTIA A+, Network+, Microsoft certifications or equivalent experience.
Knowledge of Microsoft Entra ID, Intune and endpoint management.
Experience in manufacturing or multi-site environments.
Familiarity with ITIL practices.

How to Apply

Apply directly through LinkedIn or send your resume to hr@rusticafoods.com.

Only candidates selected for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

Provide on-site and remote Level 1 and Level 2 technical support, manage support tickets, and troubleshoot Windows devices, Microsoft 365, Active Directory, networks, and peripherals. Support employee onboarding and offboarding, maintain IT inventories and documentation, apply cybersecurity practices, and collaborate with the IT Manager, vendors, and other departments.

Requirements

Applicants need 2–3 years of help desk or technical support experience, strong Windows 10/11 and Microsoft 365 knowledge, hands-on Active Directory administration, and networking fundamentals at the CompTIA Network+ level. The role also requires ticketing and ITSM experience, strong troubleshooting and customer service skills, professional French proficiency, and working knowledge of English.

Skills

Level 1 and Level 2 IT Support
Windows 10/11
Microsoft 365
Active Directory
Networking
TCP/IP
Subnetting
DNS
DHCP
VLANs
ITSM
Ticket Management
Hardware and Software Troubleshooting
Cybersecurity
Customer Service
French and English

Visa sponsorship

Not detected in the job text

Keywords

IT Help Desk
Level 1 Support
Level 2 Support
Windows 10
Windows 11
Microsoft 365
Outlook
Teams
OneDrive
SharePoint
Active Directory
Microsoft Entra ID
Intune
TCP/IP
Subnetting
DNS
DHCP
VLANs
ITSM
Ticketing Systems
CompTIA A+
CompTIA Network+
ITIL
MFA
Endpoint Protection
Patch Management
Access Control
VoIP
Hardware Inventory
Software Inventory

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