Keyholder

Company Description RW&CO. is a fashion retailer known for modern, versatile apparel and accessories designed for work, leisure, and special occasions. The brand’s pre-fall collections highlight contemporary styles that balance comfort and sophistication. Team members are encouraged to share a passion for fashion and customer experience while working in a dynamic retail environment. RW&CO. offers opportunities to learn about current trends, build product knowledge, and contribute to a stylish, customer-focused store culture.

Role Description The Keyholder is a part-time, on-site role located in Edmonton, AB, responsible for supporting daily store operations and delivering an excellent customer experience. In this role, the Keyholder assists with opening and closing procedures, secures the store, and ensures company policies are followed. Day-to-day tasks include greeting customers, assessing their needs, recommending products, and facilitating sales transactions. The Keyholder maintains visual standards, organizes merchandise, and supports inventory activities such as restocking and markdowns. This role also involves guiding team members on store standards, helping resolve customer concerns, and contributing to a positive and inclusive work environment.

Qualifications

• Strong Customer Service and Customer Experience skills, with the ability to build rapport and respond to diverse customer needs.
• Retail Sales and Product Knowledge skills to recommend appropriate styles and drive sales performance.
• Clear and professional Communication skills for interacting with customers, teammates, and supervisors.
• Previous retail or keyholder experience, including familiarity with opening/closing procedures and point-of-sale systems, is an asset.
• Ability to stand for extended periods, move merchandise, and work flexible shifts including evenings, weekends, and holidays.
• Reliable, detail-oriented, and comfortable working in a fast-paced, team-focused environment.