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Added 1 hour ago
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Seasonal Associate
sephora.com
Kelowna, BC
- $19.85 to $24.8 CAD / hour
- Full-time
As a Seasonal Associate, you’ll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You’ll…
Added 1 hour ago
C
Project Coordinator, Facilities Management – Permanent Full-Time (1.0) / Coordonnateur ou coordonnatrice, planification des installations - poste permanente à temps plein (1,0)
CHEO
Ottawa, ON
- Full-time
…capital projects, on time and on budget, while meeting CHEO and client requirements. You must be self motivated, deadline oriented, builds effective relationships with colleagues and…
Added 1 hour ago
Subdivision Admin Assistant
Hydro One Networks Inc
Barrie, ON
Provide advice to customers relative to new service supply regulations & policies, underground subdivision design process, connection and inspection requirements. Discuss client needs and…
Added 3 hours ago
S
Seasonal Associate
Sephora
ON · Markham, ON
- $19.2 to $22.6 CAD / hour
As a Seasonal Associate, you’ll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You’ll…
Added 3 hours ago
S
Seasonal Associate
Sephora
Thunder Bay, ON
- $19.2 to $22.6 CAD / hour
As a Seasonal Associate, you’ll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You’ll…
Added 3 hours ago
L
Legal Engineer Associate
Legora
Toronto, ON
- Full-time
Support client facing pilots, onboarding, and training, helping legal teams get the most out of Legora.
Added 5 hours ago
TG
Retail Sales Associate - Head Office
Tennis Giant
Bas-Saint-Laurent, QC
- Part-time
…Tennis Giant. Le candidat retenu sera responsable de fournir un service client exceptionnel, d’aider aux ventes et de corder des raquettes de tennis. Nous accueillons les candidats ayant…
Added 5 hours ago
RD
Associate
RBC Dominion Securities
Vancouver, BC
- Full-time
You will provide quality client service and help deepen relationships with existing clients through ongoing, efficient support to both clients and the Advisor Team.
Added 5 hours ago
LV
Client Advisor
Louis Vuitton
Vancouver, BC
- Full-time
In order to be successful in this role you must be someone who has experience working in a luxury or client-centric retail environment or has a strong history involving customer service,…
Added 5 hours ago
FR
Security Concierge
FirstService Residential Canada
Toronto, ON
- Full-time
Provide exceptional Customer Service to Clients, Customers, Contractors and Visitors to client’s property.
Added 5 hours ago
Y
Intern, Associate Technical Account Manager
Yardi
Toronto, ON
- Volunteer
As an Intern on the Client Services team, you will provide software support and implementation guidance to clients utilizing the financial accounting and business operations functions in…
Added 5 hours ago
Y
Intern, Associate Technical Account Manager
Yardi
Toronto, ON
- Volunteer
As an Intern on the Client Services team, you will provide software support and implementation guidance to clients utilizing the financial accounting and business operations functions in…
Added 5 hours ago
SP
Customer Success Manager
Salesforce Partner Canada
Toronto, ON
- Full-time
Form a clear plan for client engagements, communicate clearly and proactively with collaborators, and keep the customer goal central to decision-making.
Added 5 hours ago
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Associate, Client Engineer (Vancouver)
Glia
Vancouver, BC
- Full-time
A regular day in the life of a Client Engineer at Glia consists of resolving technical inquiries with our customers and partners, helping them achieve their goals through Glia’s Digital…
Added 5 hours ago
M
Représentant(e) du service à la clientèle – Santé animale / Customer Service Representative – Animal Health
Merck
Kirkland, QC
- Full-time
Le candidat idéal est rigoureux et orienté vers le service à la clientèle. Il s’épanouit dans un environnement dynamique, possède des compétences avancées en Excel, aime résoudre des enjeux…
Added 7 hours ago
S
Seasonal Associate
Sephora
Kelowna, BC
- $19.85 to $24.8 CAD / hour
As a Seasonal Associate, you’ll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You’ll…
Added 7 hours ago
S
Seasonal Associate
Sephora
Langley (City), BC · Langley, BC
- $19.85 to $24.8 CAD / hour
As a Seasonal Associate, you’ll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You’ll…
Added 8 hours ago
SD
Pharmacien(ne), rémunéré(e) à l’heure – PHX temps partiel Quarts de travail flexibles
Shoppers Drug Mart
Saint-Eustache, QC
- Part-time
Communiquer avec d’autres professionnels de la santé du cercle de soins pour offrir un service à la clientèle.
Added 8 hours ago
SD
Assistant.e technique en pharmacie, rémunéré(e) à l’heure – PHX temps plein Quarts de travail flexibles
Shoppers Drug Mart
Saint-Eustache, QC
- Full-time
Saluer le client rapidement et recueillir les renseignements sur l’ordonnance conformément aux normes.
Added 8 hours ago
SD
Technicien en pharmacie assujetti à une règlementation, rémunéré(e) à l’heure – PHX temps plein Quarts de travail flexibles
Shoppers Drug Mart
Saint-Eustache, QC
- Full-time
Saluer le client rapidement et recueillir les renseignements sur l’ordonnance conformément aux normes.
Added 9 hours ago
NB
Wealth associate
National Bank of Canada
Sorel-Tracy, QC
- Full-time
A career as a Wealth Associate at National Bank is a job where you can showcase your ability to work in synergy with clients and colleagues. In this role, you will help wealth advisors to…
Added 9 hours ago
PC
Deals - Deal Valuation - Senior Associate
PwC Canada
Toronto, ON
- Full-time
As a Valuations Senior Associate, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:
Added 9 hours ago
RB
Associate
Royal Bank of Canada
Vancouver, BC
- Full-time
You will provide quality client service and help deepen relationships with existing clients through ongoing, efficient support to both clients and the Advisor Team.
Added 10 hours ago
PP
Senior QA Associate
PCI Pharma Services
Mississauga, ON · CAN_Mississauga
- Full-time
…management systems. Works closely with production and customer service to ensure customer specifications are met and comply with internal operating standards and regulatory standards…
Added 11 hours ago
BS
Part-Time Sales Associate - Park Royal Shopping Centre
Browns Shoes
Vancouver, BC
- Part-time
At Browns Shoes, we’re all about creating exceptional customer experiences filled with style, service, and passion.

Ryan Companies US, Inc.

Desktop Administrator II, IT Infrastructure

Calgary, AB, Canada

Calgary, ON Salary: $57,500 - $80,500. · Full-time

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Job details

Pay: Calgary, ON Salary: $57,500 - $80,500.
Job type: Full-time
Posting language: English
Posted: Sep 15, 2026

Original job description

Why Ryan?

Hybrid and Remote Work Options
Award-Winning Culture
Generous Personal Time Off (PTO) Benefits
Up to 20 Weeks of Parental Leave Top-up (Adoption Included
Monthly Gym Membership OR Gym Equipment Reimbursement
Health and Dental Benefit Eligibility Effective Day One
RRSP with Employer Match
Tuition Reimbursement After One Year of Service

The Desktop Administrator II (“Desktop Administrator”) maintains and manages distributed desktop and laptop systems and software, including, but not limited to, installation, configuration, preventive maintenance, operation, and problem-resolution activities. The Desktop Administrator also participates in all aspects of help desk functions.

This is a hybrid role in Calgary, AB with about 2-3 days in office and the remainder working virtually. There will be 5% or less travel within Canada to support office moves in this role.

Duties and Responsibilities:

People:

Provides Tier 1-2 helpdesk support in an enterprise computing environment of 6,000+ users.
Participates in team knowledge sharing and informal cross-training efforts.
Offers guidance and peer mentorship to Team Members
Troubleshoots and resolves technical issues up to VP-level Team Members with professionalism, positivity, and urgency.
Participates in cross-training and knowledge sharing with Team Members.
Participates in the Desktop Administration on-call support rotation as needed.

Client:

Responds to support tickets and service requests via collaboration tools using phone, ticketing systems and remote tools.
Supports both remote and in-office users, ensuring resolution within SLA targets.
Assists with desktop software deployments, imaging, application installations, and patching.
Helps track and maintain hardware assets and inventory records.
Supports end-user onboarding and workstation setups, including office moves and hardware swaps.

Value:

Installs, troubleshoots, and maintains products and equipment
Conducts testing and assists in general lab work
Diagnoses and repairs desktop and laptop hard drives, monitors, and printers at end-user workstations
Occasionally assists system administrators with complex technical tasks, including debugging and supporting hardware modules and systems
Coordinates, office, desk moves, and reconnects computer equipment
Provides Tier 1-2 help desk support in corporate computing environment that consists of Windows 10 clients in a professional and timely manner.
Responds to help desk requests via phone and online help desk systems and follows through on all assigned tickets to meet/exceed client expectations according to firm SLA’s and department “Best Practice” guidelines.
Participates in companywide On-call rotation regularly and as needed.
Determines and recommends which products or services best fit the customers’ needs.
Installs, troubleshoots, and maintains products and equipment.
Trains employees; identifies, analyzes, and repairs product failures; and orders and replaces parts as needed.
Assists in the installation, maintenance, and general support of systems.
Assists users with questions or problems.
Assists with system backups and recovery, and installation of new software.
Occasionally assists System Administrators with complex technical tasks, including debugging and supporting hardware modules and systems.
Occasionally assists Network Administrators with complex technical tasks, including troubleshooting and supporting networking equipment.
Conducts testing and assists in general lab work.
Coordinates, moves, and reconnects computer equipment.
Maintains hardware inventory, spare-parts log, and work log.
Occasionally assists IT Infrastructure team members with installation and swap-out of server hardware, including servers, disks, and communication gear.
Maintains desktop computers, laptop computers, and computer printers with current BIOS/firmware.
Maintains current versions of Firm software on end-user systems.
Experience supporting MacOS and Apple devices.
Relies on proven experience and judgment to plan and accomplish goals.
Follows information systems policies and controls to ensure data accuracy, security, and legal and regulatory compliance.
Provide mentoring and coaching to team members.
Interact with executive level employees to troubleshoot and resolve technical issues.
Assists with other projects as needed.
Adherence to General Data Protection Regulation (GDPR)
Experience supporting, troubleshooting, and administering Zoom meeting software.
Other duties as assigned

Education and Experience:

High-school diploma or general equivalency diploma (GED) with three to five years related desktop administration experience.

Computer Skills:

Strong technical troubleshooting skills are required, with working knowledge of Windows 11, macOS, and Microsoft 365 applications (Outlook, Word, Excel, and OneDrive). Experience supporting collaboration and conferencing tools such as Zoom and Microsoft Teams is also required.

The role requires hands-on experience with ticketing systems such as Ivanti or ServiceNow, remote support platforms like Ivanti Neurons or TeamViewer, and endpoint management tools such as Microsoft Intune and SCCM. A solid understanding of Active Directory for user and device management is expected.

Familiarity with device encryption (e.g., BitLocker), basic network troubleshooting, software deployment, firmware updates, and secure imaging best practices are highly preferred. Exposure to PowerShell scripting and automation tools is a plus.

Certificates and Licenses:

A valid driver’s license is required due to occasional travel and on-site support. Industry certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are preferred. Certifications in ITIL Foundation or Jamf 200 (for macOS environments) are considered a plus. Exposure to security or network-focused training, such as CompTIA Network+ or Security+ are beneficial.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Work Environment:

Standard indoor working environment.
Occasional long periods of sitting while working at the computer.
Must be able to lift, carry, push or pull up to 30 lbs.
Regular interaction with internal stakeholders and external vendors.
Independent Travel requirement: less than 5%

Equal Opportunity Employer: disability/veteran

Compensation Pay Transparency:

Calgary, ON Salary: $57,500 - $80,500. Certain roles may be eligible for incentive compensation.

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More about this job

Responsibilities

The Desktop Administrator manages and maintains distributed desktop and laptop systems, including installation, configuration, and preventive maintenance. They provide Tier 1-2 help desk support to users, resolve technical issues, and assist with hardware assets and software deployments.

Requirements

Candidates must have a high-school diploma or GED and three to five years of related desktop administration experience. Proficiency in Windows 11, macOS, Microsoft 365, and various endpoint management and ticketing tools is required.

Skills

Windows 11
MacOS
Microsoft 365
Active Directory
Zoom
Microsoft Teams
Ivanti
ServiceNow
Microsoft Intune
SCCM
Technical Troubleshooting
Hardware Maintenance
Imaging
PowerShell
BitLocker

Benefits

Personal Time Off
Parental Leave
Gym Membership
Gym Equipment Reimbursement
Health Benefit
Dental Benefit
RRSP with Employer Match
Tuition Reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Desktop Administration
IT Infrastructure
Windows 11
MacOS
Microsoft 365
Active Directory
Zoom
Microsoft Teams
Ivanti
ServiceNow
Microsoft Intune
SCCM
PowerShell
BitLocker
CompTIA A+
ITIL
Jamf 200
Hardware Support
Help Desk
SLA
GDPR
Firmware
Imaging
Technical Troubleshooting
Remote Support

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