Jobs in Canada

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Added 5 hours ago
A
MSP Service Desk Analyst I
Augmented
Burlington, ON
- Full-time
IT diploma or degree, or at least 2 years of general IT or technical support experience
Added 8 hours ago
E
Technical Support Analyst
EDealer
Canada
- Full-time
We are looking for a hands-on Technical Support Analyst to own our inbound support queue. You will handle calls and cases from dealership clients and internal staff, diagnose website and…
Added 10 hours ago
HD
Temporary Learning Common Technician - System Learning Commons
Hamilton-Wentworth District School Board (HWDSB)
Hamilton, ON
- Temporary
…schools and 2 Adult Learning Centres, in addition to providing support and service to approximately 8,800 staff…
Added 13 hours ago
B
Technical Support Representative, Tier 1
Beanfield
Toronto, ON
- $23 to $25 CAD / hour
- Full-time
Are you passionate about technology and love solving problems? As a Tier 1 Technical Support Representative, you’ll be the first line of defence in delivering top-tier technical assistance…
Added 1 day ago
GC
IT Support Technician
Game Companies
London, ON
- Full-time
Daily frontline Tier 1/2 helpdesk triage and user support via Jira Service Management and Slack
Added 1 day ago
EG
Customer Success Coordinator
ET Group
Toronto, ON
- Full-time
Availability for early, late or rotating shifts as required
Added 1 day ago
TG
IT Operations Specialist
TalentForce Group
Toronto, ON · North York, ON
- Full-time
…Infrastructure Lead to transition our IT operations from reactive support to proactive, automated, and AI-driven systems. In this role, you will take ownership of our internal network,…
Added 1 day ago
AG
IT Support Technician
Artemis Gold - Blackwater Project
Prince George, BC
- Other
Ability to maintain high levels of performance over 12-hour shift
Added 1 day ago
Y
Support Engineer in Test (Bilingual – French/English)
YuJa
Toronto, ON · North York, ON
- $60,000 CAD / year
- Full-time
1–2 years of customer service experience, with bilingual French and English proficiency(must have) · Rotational Shifts - Day/Afternoon/Night shifts
Added 1 day ago
IT Support Technician
Digital Extremes
London, ON
Daily frontline Tier 1/2 helpdesk triage and user support via Jira Service Management and Slack
Added 2 days ago
BG
Helpdesk Technician
BTY Group
Vancouver, BC
- $60,000 to $70,000 CAD / year
- Full-time
…their ideas, play a role in an inclusive team, and receive support for their well-being and professional development. Work on engaging, high-impact projects that promote the health of the…
Added 2 days ago
T
ERP & Systems Manager
Teknion
Calgary, AB
- Full-time
Direct internal IT resources and oversee helpdesk support.
Added 3 days ago
GC
Senior Desktop Engineer
GEI Consultants, Inc.
Vancouver, BC
- Full-time
Provides technical support to the Helpdesk team and staff
Added 3 days ago
GC
Senior Desktop Engineer
GEI Consultants, Inc.
Abbotsford, BC
- Full-time
Provides technical support to the Helpdesk team and staff
Added 3 days ago
GC
Senior Desktop Engineer
GEI Consultants, Inc.
Guelph, ON
- Full-time
Provides technical support to the Helpdesk team and staff
Added 3 days ago
CC
Cybersecurity Architect (Governance, Risk and Compliance)
Centennial College
Toronto, ON · Greater Toronto Area, Canada
- $51.95 to $60.02 CAD / hour
- Full-time
Guide and support technology investment decisions while understanding the business' economic and financial levers that impact digital transformation.
Added 3 days ago
OH
IT Specialist
O'Dell HVAC Group
Ottawa, ON
- Full-time
A minimum of one to two (1–2) years of experience in an IT helpdesk or technical support role.
Added 3 days ago
OH
IT Specialist
O’Dell HVAC Group
Ottawa, ON
- Full-time
A minimum of one to two (1–2) years of experience in an IT helpdesk or technical support role.
Added 3 days ago
Lawyer Support Representative B063-26
Legal Aid BC
Vancouver, BC
Represents the Lawyer Support Department as the first point of contact for external lawyers and third party vendors working on legal aid referrals by providing end to end support during…
Added 3 days ago
IT Help Desk Specialist Winter Co-Op
Catulpa Community Support Services
Barrie, ON
Must have some exposure to IT Knowledge Base Documentation Understanding of TCP/IP networking and concepts
Added 5 days ago
A
Avaya Aura Security Remediation Consultant
Anovia
Remote, Canada
- $36 to $43 CAD / hour
- Temporary
- Remote
With over 20 years of expertise in telecommunications outsourcing, Anovia is a trusted support partner to some of the world's most successful Fortune 500 and Fortune 1000 companies. We…
Added 7 days ago
IT Support Analyst
Salit Steel
Welland, ON
The IT Support Analyst is responsible for providing reliable, high-quality technical support solutions across Salit Steel information systems. Serving as the primary first point of contact…
Added 7 days ago
AI
IT Support Technician
Apex Industries
Moncton, NB
- $55,000 to $65,000 CAD / year
- Full-time
The ideal candidate must have:
Added 7 days ago
W
Early Careers: Work & Rewards Analyst – Montreal – 2027
WTW
Montreal, QC
- Full-time
…the industry’s top consultants while you develop cutting edge technical knowledge and skills and gain experience working with a variety of clients across industries. You will have immediate…
Added 7 days ago
E
IT Desktop Support
Evertz
Burlington, ON
- Full-time
We are seeking an IT Support Specialist to provide exceptional technical support for end-user computing environments across Windows, Linux and macOS platforms. The successful candidate will…

Ryan Companies US, Inc.

Desktop Administrator II, IT Infrastructure

Calgary, AB, Canada

Calgary, ON Salary: $57,500 - $80,500. · Full-time

Apply on ryan.wd1.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Pay: Calgary, ON Salary: $57,500 - $80,500.
Job type: Full-time
Work location: This is a hybrid role in Calgary, AB with about 2-3 days in office and the remainder working virtually
Posting language: English
Posted: Sep 15, 2026

Original job description

Why Ryan?

Hybrid and Remote Work Options
Award-Winning Culture
Generous Personal Time Off (PTO) Benefits
Up to 20 Weeks of Parental Leave Top-up (Adoption Included
Monthly Gym Membership OR Gym Equipment Reimbursement
Health and Dental Benefit Eligibility Effective Day One
RRSP with Employer Match
Tuition Reimbursement After One Year of Service

The Desktop Administrator II (“Desktop Administrator”) maintains and manages distributed desktop and laptop systems and software, including, but not limited to, installation, configuration, preventive maintenance, operation, and problem-resolution activities. The Desktop Administrator also participates in all aspects of help desk functions.

This is a hybrid role in Calgary, AB with about 2-3 days in office and the remainder working virtually. There will be 5% or less travel within Canada to support office moves in this role.

Duties and Responsibilities:

People:

Provides Tier 1-2 helpdesk support in an enterprise computing environment of 6,000+ users.
Participates in team knowledge sharing and informal cross-training efforts.
Offers guidance and peer mentorship to Team Members
Troubleshoots and resolves technical issues up to VP-level Team Members with professionalism, positivity, and urgency.
Participates in cross-training and knowledge sharing with Team Members.
Participates in the Desktop Administration on-call support rotation as needed.

Client:

Responds to support tickets and service requests via collaboration tools using phone, ticketing systems and remote tools.
Supports both remote and in-office users, ensuring resolution within SLA targets.
Assists with desktop software deployments, imaging, application installations, and patching.
Helps track and maintain hardware assets and inventory records.
Supports end-user onboarding and workstation setups, including office moves and hardware swaps.

Value:

Installs, troubleshoots, and maintains products and equipment
Conducts testing and assists in general lab work
Diagnoses and repairs desktop and laptop hard drives, monitors, and printers at end-user workstations
Occasionally assists system administrators with complex technical tasks, including debugging and supporting hardware modules and systems
Coordinates, office, desk moves, and reconnects computer equipment
Provides Tier 1-2 help desk support in corporate computing environment that consists of Windows 10 clients in a professional and timely manner.
Responds to help desk requests via phone and online help desk systems and follows through on all assigned tickets to meet/exceed client expectations according to firm SLA’s and department “Best Practice” guidelines.
Participates in companywide On-call rotation regularly and as needed.
Determines and recommends which products or services best fit the customers’ needs.
Installs, troubleshoots, and maintains products and equipment.
Trains employees; identifies, analyzes, and repairs product failures; and orders and replaces parts as needed.
Assists in the installation, maintenance, and general support of systems.
Assists users with questions or problems.
Assists with system backups and recovery, and installation of new software.
Occasionally assists System Administrators with complex technical tasks, including debugging and supporting hardware modules and systems.
Occasionally assists Network Administrators with complex technical tasks, including troubleshooting and supporting networking equipment.
Conducts testing and assists in general lab work.
Coordinates, moves, and reconnects computer equipment.
Maintains hardware inventory, spare-parts log, and work log.
Occasionally assists IT Infrastructure team members with installation and swap-out of server hardware, including servers, disks, and communication gear.
Maintains desktop computers, laptop computers, and computer printers with current BIOS/firmware.
Maintains current versions of Firm software on end-user systems.
Experience supporting MacOS and Apple devices.
Relies on proven experience and judgment to plan and accomplish goals.
Follows information systems policies and controls to ensure data accuracy, security, and legal and regulatory compliance.
Provide mentoring and coaching to team members.
Interact with executive level employees to troubleshoot and resolve technical issues.
Assists with other projects as needed.
Adherence to General Data Protection Regulation (GDPR)
Experience supporting, troubleshooting, and administering Zoom meeting software.
Other duties as assigned

Education and Experience:

High-school diploma or general equivalency diploma (GED) with three to five years related desktop administration experience.

Computer Skills:

Strong technical troubleshooting skills are required, with working knowledge of Windows 11, macOS, and Microsoft 365 applications (Outlook, Word, Excel, and OneDrive). Experience supporting collaboration and conferencing tools such as Zoom and Microsoft Teams is also required.

The role requires hands-on experience with ticketing systems such as Ivanti or ServiceNow, remote support platforms like Ivanti Neurons or TeamViewer, and endpoint management tools such as Microsoft Intune and SCCM. A solid understanding of Active Directory for user and device management is expected.

Familiarity with device encryption (e.g., BitLocker), basic network troubleshooting, software deployment, firmware updates, and secure imaging best practices are highly preferred. Exposure to PowerShell scripting and automation tools is a plus.

Certificates and Licenses:

A valid driver’s license is required due to occasional travel and on-site support. Industry certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are preferred. Certifications in ITIL Foundation or Jamf 200 (for macOS environments) are considered a plus. Exposure to security or network-focused training, such as CompTIA Network+ or Security+ are beneficial.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Work Environment:

Standard indoor working environment.
Occasional long periods of sitting while working at the computer.
Must be able to lift, carry, push or pull up to 30 lbs.
Regular interaction with internal stakeholders and external vendors.
Independent Travel requirement: less than 5%

Equal Opportunity Employer: disability/veteran

Compensation Pay Transparency:

Calgary, ON Salary: $57,500 - $80,500. Certain roles may be eligible for incentive compensation.

Apply on ryan.wd1.myworkdayjobs.com About employer

More about this job

Responsibilities

The Desktop Administrator manages and maintains distributed desktop and laptop systems, including installation, configuration, and preventive maintenance. They provide Tier 1-2 help desk support to users, resolve technical issues, and assist with hardware assets and software deployments.

Requirements

Candidates must have a high-school diploma or GED and three to five years of related desktop administration experience. Proficiency in Windows 11, macOS, Microsoft 365, and various endpoint management and ticketing tools is required.

Skills

Windows 11
MacOS
Microsoft 365
Active Directory
Zoom
Microsoft Teams
Ivanti
ServiceNow
Microsoft Intune
SCCM
Technical Troubleshooting
Hardware Maintenance
Imaging
PowerShell
BitLocker

Benefits

Personal Time Off
Parental Leave
Gym Membership
Gym Equipment Reimbursement
Health Benefit
Dental Benefit
RRSP with Employer Match
Tuition Reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Desktop Administration
IT Infrastructure
Windows 11
MacOS
Microsoft 365
Active Directory
Zoom
Microsoft Teams
Ivanti
ServiceNow
Microsoft Intune
SCCM
PowerShell
BitLocker
CompTIA A+
ITIL
Jamf 200
Hardware Support
Help Desk
SLA
GDPR
Firmware
Imaging
Technical Troubleshooting
Remote Support

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Jobs in Canada