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Added 1 month ago
VP, Hardware Engineering
Miovision
Kitchener, ON
Full-time
…transportation, and we are looking for a visionary Vice President of Hardware Engineering to take the wheel during a pivotal growth inflection. Leading a 40-person multi-disciplinary…
Added 1 month ago
VP, Hardware
Photonic Inc.
Vancouver, BC · Greater Vancouver, BC
Full-time
…large-scale technical integration. This is not an incremental hardware role-this is a build and scale mandate at the edge of physics and…
Added 4 hours ago
Business Development Officer – AI & Innovation
Alexander College
Burnaby, BC
Full-time
Experience conducting cost accounting, AI hardware budgeting, market research, and institutional development projects.
Added 2 days ago
Managing Director, Workforce Solutions, ATB Client Care Contact Centre
ATB
Calgary, AB
Full-time
…associated with platform updates, network maintenance, and hardware deployments. This role acts as the "Operational Gatekeeper" for all technical…
Added 3 days ago
Greenhouse and Field Research Assistant
University of British Columbia
Vancouver, BC · UBCV | Horticulture Building (HORT)
$5,538.94 to $6,497.44 CAD / month
Full-time
Troubleshoots complex automated software and hardware systems regulating climate control for heating, lighting, venting and CO2 enrichment within Plant Care Services housing dozens of…
Added 3 days ago
Greenhouse and Field Research Assistant
The University of British Columbia
Vancouver, BC
$5,538.94 to $6,497.44 CAD / month
Full-time
Troubleshoots complex automated software and hardware systems regulating climate control for heating, lighting, venting and CO2 enrichment within Plant Care Services housing dozens of…
Added 3 days ago
Senior / Staff Product Manager - IoT Connected Devices
Motive
Vancouver, BC
…surface of the Equipment Monitoring line. You will own the hardware and firmware roadmap, drive New Product Introductions from concept through mass production, own the reliability and…
Added 4 days ago
TCDS Procurement Director
Thales
Ottawa, ON
Full-time
Requires direct or indirect access to hardware, software, technology or technical data controlled under the Canadian Export Control List, the ITAR or the EAR.
Added 4 days ago
Engineering Lead Analyst - VP
Citi
Mississauga, ON
Full-time
…activities including the design, acquisition and deployment of hardware, software and network infrastructure in coordination with the Technology team. The overall objective of this role is…
Added 4 days ago
Engineering Lead Analyst - VP
Citi
Mississauga, ON
Full-time
…activities including the design, acquisition and deployment of hardware, software and network infrastructure in coordination with the Technology team. The overall objective of this role is…
Added 4 days ago
Desktop Administrator II, IT Infrastructure
Ryan
Calgary, AB
Full-time
Helps track and maintain hardware assets and inventory records.
Added 5 days ago
Desktop Administrator II, IT Infrastructure
Ryan
Calgary, AB
Full-time
Helps track and maintain hardware assets and inventory records.
Added 5 days ago
IT Sourcing Manager
Winchesters
Toronto, ON
$70 to $90 CAD / hour
Contract
This position is centred on negotiating of high-value agreements for hardware, data centers, and cloud infrastructure. You will need to manage complex deal structures and be able to present…
Added 25 days ago
Manager, Public Sector Industry Marketing
Softchoice
Toronto, ON · Ottawa, ON
…(ATC), a collaborative ecosystem featuring state-of-the-art hardware and software that enables customers and partners to conceptualize, test, and validate innovative solutions before…
Added 12 days ago
Hardware Development Associate
Keycafe
Vancouver, BC
$68,000 to $71,000 CAD / year
Full-time
Keycafe builds smart key-management systems used by organizations around the world. Our products combine custom hardware, electronics, cloud software, and mobile applications to help…
Added 12 days ago
Senior Supply Chain and Logistics Specialist
Modern Technical Staffing Inc.
Markham, ON
Full-time
…hold vendors accountable to delivery commitments, and ensure hardware, equipment, and materials are where they need to be at every stage of development and…
Added 16 days ago
Procurement & Logistics Coordinator
L Squared Digital
Toronto, ON · North York, ON
Full-time
…day-to-day flow of everything we buy and everything we ship. Hardware is the largest piece of it: purchasing, order management, device build and imaging, shipping and receiving, and…
Added 12 days ago
Hardware Development Associate
Keycafe
Vancouver, BC
Full-time
Keycafe builds smart key-management systems used by organizations around the world. Our products combine custom hardware, electronics, cloud software, and mobile applications to help…
Added 1 month ago
Signal Integrity Design Engineer
Nokia
Ottawa, ON · Kanata, ON
Full-time
…the Data Center and Carrier Service Provider. The IP Routing Hardware organization is very flat - there are few levels of management between the Individual Contributor and the VP of…
Added 18 days ago
Operational Technology Controls and Integration Lead
AB Mauri North America
Calgary, AB
Full-time
Develop and maintain a multi-year automation and controls roadmap for each site, including hardware and software lifecycle planning.
Added 16 days ago
Legal Coordinator
Algonquin Resort
Toronto, ON
Full-time
Periodic lifting of computer hardware and administrative materials such as laptops, physical files, binders, etc.
Added 19 days ago
Computer Vision Engineer
Innovasea
NS · Nova Scotia, Canada
Full-time
Optimize models for real-time deployment on edge hardware (Jetson / GPU): quantization, pruning, TensorRT, batching, pipeline profiling
Added 19 days ago
Architectural Designer – Shop Drawer Windows & Doors
Engineering Search Firm Inc.
Mississauga, ON
$70,000 to $95,000 CAD / year
Full-time
Translate architectural plans into accurate product specifications, including sizing, glazing options, hardware, finishes, and structural requirements
Added 19 days ago
VP Product - Software Platform / VP Produit - Plateforme Logicielle
Vention
Montreal, QC
Full-time
…manufacturers automate their operations in record time with the only hardware and software AI-powered platform built for the factory floor. Our technology powers over 25,000 machines across…
Added 20 days ago
Senior Backend Engineer .NET & Python
PosiTrace
Vancouver, BC
$110,000 to $145,000 CAD / year
Full-time
State-of-the-art hardware, JetBrains licenses (Rider, PyCharm, RubyMine)

Ryan

Desktop Administrator II, IT Infrastructure

Calgary, AB, Canada

Pay: Calgary, ON Salary: $57,500 - $80,500.
Job type: Full-time
Posting language: English
Posted: Sep 15, 2026

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Original job description

Why Ryan?

Hybrid and Remote Work Options
Award-Winning Culture
Generous Personal Time Off (PTO) Benefits
Up to 20 Weeks of Parental Leave Top-up (Adoption Included
Monthly Gym Membership OR Gym Equipment Reimbursement
Health and Dental Benefit Eligibility Effective Day One
RRSP with Employer Match
Tuition Reimbursement After One Year of Service

The Desktop Administrator II (“Desktop Administrator”) maintains and manages distributed desktop and laptop systems and software, including, but not limited to, installation, configuration, preventive maintenance, operation, and problem-resolution activities. The Desktop Administrator also participates in all aspects of help desk functions.

This is a hybrid role in Calgary, AB with about 2-3 days in office and the remainder working virtually. There will be 5% or less travel within Canada to support office moves in this role.

Duties and Responsibilities:

People:

Provides Tier 1-2 helpdesk support in an enterprise computing environment of 6,000+ users.
Participates in team knowledge sharing and informal cross-training efforts.
Offers guidance and peer mentorship to Team Members
Troubleshoots and resolves technical issues up to VP-level Team Members with professionalism, positivity, and urgency.
Participates in cross-training and knowledge sharing with Team Members.
Participates in the Desktop Administration on-call support rotation as needed.

Client:

Responds to support tickets and service requests via collaboration tools using phone, ticketing systems and remote tools.
Supports both remote and in-office users, ensuring resolution within SLA targets.
Assists with desktop software deployments, imaging, application installations, and patching.
Helps track and maintain hardware assets and inventory records.
Supports end-user onboarding and workstation setups, including office moves and hardware swaps.

Value:

Installs, troubleshoots, and maintains products and equipment
Conducts testing and assists in general lab work
Diagnoses and repairs desktop and laptop hard drives, monitors, and printers at end-user workstations
Occasionally assists system administrators with complex technical tasks, including debugging and supporting hardware modules and systems
Coordinates, office, desk moves, and reconnects computer equipment
Provides Tier 1-2 help desk support in corporate computing environment that consists of Windows 10 clients in a professional and timely manner.
Responds to help desk requests via phone and online help desk systems and follows through on all assigned tickets to meet/exceed client expectations according to firm SLA’s and department “Best Practice” guidelines.
Participates in companywide On-call rotation regularly and as needed.
Determines and recommends which products or services best fit the customers’ needs.
Installs, troubleshoots, and maintains products and equipment.
Trains employees; identifies, analyzes, and repairs product failures; and orders and replaces parts as needed.
Assists in the installation, maintenance, and general support of systems.
Assists users with questions or problems.
Assists with system backups and recovery, and installation of new software.
Occasionally assists System Administrators with complex technical tasks, including debugging and supporting hardware modules and systems.
Occasionally assists Network Administrators with complex technical tasks, including troubleshooting and supporting networking equipment.
Conducts testing and assists in general lab work.
Coordinates, moves, and reconnects computer equipment.
Maintains hardware inventory, spare-parts log, and work log.
Occasionally assists IT Infrastructure team members with installation and swap-out of server hardware, including servers, disks, and communication gear.
Maintains desktop computers, laptop computers, and computer printers with current BIOS/firmware.
Maintains current versions of Firm software on end-user systems.
Experience supporting MacOS and Apple devices.
Relies on proven experience and judgment to plan and accomplish goals.
Follows information systems policies and controls to ensure data accuracy, security, and legal and regulatory compliance.
Provide mentoring and coaching to team members.
Interact with executive level employees to troubleshoot and resolve technical issues.
Assists with other projects as needed.
Adherence to General Data Protection Regulation (GDPR)
Experience supporting, troubleshooting, and administering Zoom meeting software.
Other duties as assigned

Education and Experience:

High-school diploma or general equivalency diploma (GED) with three to five years related desktop administration experience.

Computer Skills:

Strong technical troubleshooting skills are required, with working knowledge of Windows 11, macOS, and Microsoft 365 applications (Outlook, Word, Excel, and OneDrive). Experience supporting collaboration and conferencing tools such as Zoom and Microsoft Teams is also required.

The role requires hands-on experience with ticketing systems such as Ivanti or ServiceNow, remote support platforms like Ivanti Neurons or TeamViewer, and endpoint management tools such as Microsoft Intune and SCCM. A solid understanding of Active Directory for user and device management is expected.

Familiarity with device encryption (e.g., BitLocker), basic network troubleshooting, software deployment, firmware updates, and secure imaging best practices are highly preferred. Exposure to PowerShell scripting and automation tools is a plus.

Certificates and Licenses:

A valid driver’s license is required due to occasional travel and on-site support. Industry certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are preferred. Certifications in ITIL Foundation or Jamf 200 (for macOS environments) are considered a plus. Exposure to security or network-focused training, such as CompTIA Network+ or Security+ are beneficial.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Work Environment:

Standard indoor working environment.
Occasional long periods of sitting while working at the computer.
Must be able to lift, carry, push or pull up to 30 lbs.
Regular interaction with internal stakeholders and external vendors.
Independent Travel requirement: less than 5%

Equal Opportunity Employer: disability/veteran

Compensation Pay Transparency:

Calgary, ON Salary: $57,500 - $80,500. Certain roles may be eligible for incentive compensation.

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More about this job

Responsibilities

The Desktop Administrator II manages and maintains distributed desktop and laptop systems, including installation, configuration, and preventive maintenance. They also provide Tier 1-2 help desk support to users, resolve technical issues, and assist with hardware inventory and office moves.

Requirements

Candidates must have a high school diploma or GED and three to five years of related desktop administration experience. Proficiency in Windows, macOS, Microsoft 365, and various endpoint management tools is required, along with strong technical troubleshooting skills.

Skills

Desktop administration
Help desk support
Windows 11
MacOS
Microsoft 365
Zoom
Microsoft Teams
Ivanti
ServiceNow
Microsoft Intune
SCCM
Active Directory
BitLocker
PowerShell
Hardware troubleshooting
Technical support

Benefits

Personal time off
Parental leave
Gym membership
Health benefits
Dental benefits
RRSP with employer match
Tuition reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Desktop Administrator
IT Infrastructure
Windows 11
MacOS
Microsoft 365
Zoom
Microsoft Teams
Ivanti
ServiceNow
Microsoft Intune
SCCM
Active Directory
BitLocker
PowerShell
CompTIA A+
ITIL Foundation
Jamf 200
Hardware maintenance
Technical troubleshooting
SLA
GDPR
Firmware
Imaging
Endpoint management
On-call rotation
Mentorship
Enterprise computing
Remote support
Asset management
Network troubleshooting

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