Manager, Client Services
- Calgary, AB, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- Bachelor’s degree with 5+ years of experience including Business Development.
- Posting language
- English
- Posted
Original job description
Why Ryan?
Duties and responsibilities, as they align to Ryan’s Key Results
People
Bachelor’s degree with 5+ years of experience including Business Development.
Computer Skills
This job has limited supervisory responsibilities for the Business Development Department, including training employees, assigning work, and checking work for accuracy and completeness.
Work Environment
- Hybrid and Remote Work Options
- Award-Winning Culture
- Generous Personal Time Off (PTO) Benefits
- Up to 20 Weeks of Parental Leave Top-up (Adoption Included
- Monthly Gym Membership OR Gym Equipment Reimbursement
- Health and Dental Benefit Eligibility Effective Day One
- RRSP with Employer Match
- Tuition Reimbursement After One Year of Service
Duties and responsibilities, as they align to Ryan’s Key Results
People
- Strong business development experience, communication skills, (verbal and written), professional demeanor, people-oriented approach.
- Ability to multi-task within a business development team, work with urgency under pressure, and prioritize effectively.
- Willingness to accept direction and instruction.
- Work closely with a team of Client Services and Service Delivery team members assisting with all stages of business development:
- Meets with prospects and clients regarding potential engagements.
- Identifies, researches, and pursues prospects and clients to generate new business for the Firm.
- Makes cold calls and maintains contact with prospects and clients through telephone and email.
- Build and maintains key relationships with Firm prospects and clients.
- Attend business development meetings with prospects and clients, both locally and nationally, to generate new leads.
- Develops responses to requests for engagement letters, MSA, agreements and proposals.
- Maintain a deep understanding of the Firm’s service offerings to discuss them confidently with prospects and clients.
- Stay informed on alliance partners’ products and service lines to position them effectively.
- Utilizes Internet tools (i.e., OneSource) to uncover opportunities for prospects and clients.
- Ensure client satisfaction by monitoring timely service delivery and adherence to Client Service Principles.
- Anticipate client issues and needs proactively.
- Maintains entries in the Firm’s Prospect Register and/or Salesforce.com.
- Coordinates sales efforts with Client Services and Service Delivery team members to perform joint-selling activities.
- Stays current on tax issues that may create sales opportunities with prospects and clients.
- Generates necessary documentation to assist in deal closing (presentations, engagement letters, etc.).
- Generally, understands business issues and quickly understand commercial drivers at Ryan, and recognize areas for operational improvement, risks, and re-engineering.
- Assists with other projects and duties as needed.
Bachelor’s degree with 5+ years of experience including Business Development.
Computer Skills
- To perform this job successfully, an individual should be proficient in using the following applications or systems:
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc.)
- Document Management Systems; such as, Microsoft SharePoint, Google Drive, Dropbox or eFileCabinet
- ERP (Enterprise Resource Planning) for entering time and billing information; such as, Workday, PeopleSoft, Oracle or SAP
- CRM (Customer Relationship Management) experience in entering, reviewing and reporting sales information; such as, Salesforce, Microsoft Dynamics, OnContact, or NetSuite.
- Valid driver’s license required.
This job has limited supervisory responsibilities for the Business Development Department, including training employees, assigning work, and checking work for accuracy and completeness.
Work Environment
- Standard indoor working environment.
- Occasional long periods of sitting while working at desk.
- Position requires regular interaction with employees and clients both in person and via e-mail and telephone.
- Independent travel requirement: 50%+.
More about this job
Responsibilities
Develop new business and expand existing client relationships by identifying prospects, conducting outreach, and presenting customized firm solutions. Coordinate sales pursuits with client services and service delivery teams, prepare proposals and engagement documents, and monitor client satisfaction and service delivery.
Requirements
Requires a bachelor’s degree and at least five years of experience, including business development experience. Candidates should have strong communication and relationship-building skills, proficiency with office, document management, ERP, and CRM systems, a valid driver’s license, and willingness to travel more than 50%.
Skills
- Business Development
- Sales
- Cross-Selling
- Prospecting
- Cold Calling
- Written Communication
- Verbal Communication
- Proposal Development
- Negotiation
- Client Service
- Salesforce
- Microsoft Office
- Microsoft SharePoint
- Time Management
- Teamwork
Benefits
- Hybrid and Remote Work Options
- Generous Paid Time Off
- Parental Leave Top-Up
- Gym Membership or Equipment Reimbursement
- Health and Dental Benefits
- Employer-Matched RRSP
- Tuition Reimbursement
Visa sponsorship
Not detected in the job text
Categories
- Sales
- Customer Service & Support
- Management & Leadership
- Finance & Accounting
- Consulting
Keywords
- Business Development
- Client Services
- Prospecting
- Cross-Selling
- Cold Calling
- Salesforce
- Microsoft Office
- Microsoft SharePoint
- Google Drive
- Dropbox
- eFileCabinet
- ERP
- Workday
- PeopleSoft
- Oracle
- SAP
- CRM
- Microsoft Dynamics
- OnContact
- NetSuite
- Proposals
- Engagement Letters
- Master Service Agreements
- Client Service Principles
- Tax Issues
- Sales Reporting
- Business Development Meetings
- Client Satisfaction
- Travel