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Ryan

Manager, Client Services

Calgary, AB, Canada
Mississauga, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: Bachelor’s degree with 5+ years of experience including Business Development.
Posting language: English
Posted: Oct 27, 2026

Original job description

Why Ryan?

Hybrid and Remote Work Options
Award-Winning Culture
Generous Personal Time Off (PTO) Benefits
Up to 20 Weeks of Parental Leave Top-up (Adoption Included
Monthly Gym Membership OR Gym Equipment Reimbursement
Health and Dental Benefit Eligibility Effective Day One
RRSP with Employer Match
Tuition Reimbursement After One Year of Service

The Manager, Client Services (“Manager”) professional is responsible for communicating the Firm’s vision and capabilities to the marketplace and engaging clients and prospects in a consultative manner to provide customized solutions for Ryan. Responsibilities include expanding and cross-selling within client relationships and researching, initiating, and developing new business relationships for the Firm by targeting qualified prospects. The Manager would partner working closely with a small team of Client Services Directors and Principal. Within this Team they will assist with the business development pursuit of existing Clients and Prospects. Successful Ryan team members embrace and live Ryan’s values of Pursue Excellence, Wired to Win, Generosity Matters, Build Trust and Integrity Always and will embody and demonstrate accountability.

Duties and responsibilities, as they align to Ryan’s Key Results

People:

Strong business development experience, communication skills, (verbal and written), professional demeanor, people-oriented approach.
Ability to multi-task within a business development team, work with urgency under pressure, and prioritize effectively.
Willingness to accept direction and instruction.

Client:

Work closely with a team of Client Services and Service Delivery team members assisting with all stages of business development:
- Meets with prospects and clients regarding potential engagements.
- Identifies, researches, and pursues prospects and clients to generate new business for the Firm.
- Makes cold calls and maintains contact with prospects and clients through telephone and email.
- Build and maintains key relationships with Firm prospects and clients.
- Attend business development meetings with prospects and clients, both locally and nationally, to generate new leads.
Develops responses to requests for engagement letters, MSA, agreements and proposals.
Maintain a deep understanding of the Firm’s service offerings to discuss them confidently with prospects and clients.
Stay informed on alliance partners’ products and service lines to position them effectively.
Utilizes Internet tools (i.e., OneSource) to uncover opportunities for prospects and clients.
Ensure client satisfaction by monitoring timely service delivery and adherence to Client Service Principles.
Anticipate client issues and needs proactively.

Value:

Maintains entries in the Firm’s Prospect Register and/or Salesforce.com.
Coordinates sales efforts with Client Services and Service Delivery team members to perform joint-selling activities.
Stays current on tax issues that may create sales opportunities with prospects and clients.
Generates necessary documentation to assist in deal closing (presentations, engagement letters, etc.).
Generally, understands business issues and quickly understand commercial drivers at Ryan, and recognize areas for operational improvement, risks, and re-engineering.
Assists with other projects and duties as needed.

Education and Experience:

Bachelor’s degree with 5+ years of experience including Business Development.

Computer Skills:

To perform this job successfully, an individual should be proficient in using the following applications or systems:
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc.)
Document Management Systems; such as, Microsoft SharePoint, Google Drive, Dropbox or eFileCabinet
ERP (Enterprise Resource Planning) for entering time and billing information; such as, Workday, PeopleSoft, Oracle or SAP
CRM (Customer Relationship Management) experience in entering, reviewing and reporting sales information; such as, Salesforce, Microsoft Dynamics, OnContact, or NetSuite.

Certificates and Licenses:

Valid driver’s license required.

Supervisory Responsibilities:

This job has limited supervisory responsibilities for the Business Development Department, including training employees, assigning work, and checking work for accuracy and completeness.

Work Environment:

Standard indoor working environment.
Occasional long periods of sitting while working at desk.
Position requires regular interaction with employees and clients both in person and via e-mail and telephone.
Independent travel requirement: 50%+.

Equal Opportunity Employer: disability/veteran

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More about this job

Responsibilities

The Manager, Client Services is responsible for communicating the firm's vision and capabilities to the marketplace while engaging clients and prospects in a consultative manner. They will assist in business development pursuits, manage client relationships, and coordinate with internal teams to generate new business opportunities.

Requirements

Candidates must possess a bachelor's degree and at least 5 years of experience in business development. Proficiency in Microsoft Office, CRM systems like Salesforce, and strong communication skills are required for this role.

Skills

Business development
Communication skills
Consultative selling
Relationship management
Salesforce
Microsoft Office Suite
Lead generation
Proposal development
Client engagement
Strategic planning
Market research
Account management
Cross-selling
Time management
Problem solving

Benefits

Hybrid and remote work options
Personal time off
Parental leave top-up
Gym membership or equipment reimbursement
Health and dental benefits
RRSP with employer match
Tuition reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Business Development
Client Services
Salesforce
Microsoft Office
CRM
Lead Generation
Consultative Selling
Account Management
Market Research
Proposal Writing
Client Engagement
Tax Issues
Strategic Partnerships
Business Strategy
Relationship Building
Sales Documentation
Workday
SharePoint
Google Drive
ERP
Client Satisfaction
Commercial Drivers
Operational Improvement
Prospecting
Cold Calling

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