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Added 8 mins ago
Senior Manager, Delivery Portfolio Management (OneStream)
Clearsulting
Canada
Experience serving as an Engagement Lead, Project Director, Program Manager, or Delivery Manager responsible for executive stakeholder management and portfolio oversight.
Added 22 mins ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
Working with Internal Audit and the global Finance and Operations teams, the Manager, Internal Controls will play a critical role in Husky’s global financial reporting. This includes the…
Added 22 mins ago
C
Senior Manager, Delivery Portfolio Management (OneStream)
Clearsulting
Toronto, ON
- Full-time
Experience serving as an Engagement Lead, Project Director, Program Manager, or Delivery Manager responsible for executive stakeholder management and portfolio oversight.
Added 23 mins ago
HT
A/P Administrator
Husky Technologies
Bolton, ON
- Full-time
…on-site position. You will report to the Shared Services AP Manager and will work as part of a team in a fully automated, full-cycle accounts payable role. If you are a people-person who…
Added 23 mins ago
Engineer
Toronto Hydro
Toronto, ON
Reporting to the Manager, Engineering, Engineering Policy and Product Change, the Engineer is responsible for providing a broad range of engineering support services to ensure the technical…
Added 38 mins ago
SPECIALIST CYBER DIPLOMACY & GOVERNANCE (BUSINESS STRATEGY & PLANNING)
City of Toronto
Toronto, ON
…and recommends policies and procedures tailored to specific program requirements. The successful candidate leads complex initiatives aligned with organizational goals, fosters…
Added 53 mins ago
S
Patient Care Coordinator, Heartwood Centre for Women, BC Mental Health & Substance Use Services – Vancouver, BC
Sanya’k̓ula
Vancouver, BC
- Full-time
…clinical pathway. Facilitates the evaluation of services to ensure program and service needs are…
Added 53 mins ago
R
Recoveries Officer- EN
RBC
Montreal, QC
- Full-time
RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager
Added 53 mins ago
NB
Manager, Financing Solutions
National Bank of Canada
Kamloops, BC
- Full-time
…continue to expand our presence, we are looking for several Manager, Financing Solutions professionals to support our growing client base and strengthen our market…
Added 53 mins ago
R
Recoveries Officer- EN
RBC
Montreal, QC
- Full-time
RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager
Added 53 mins ago
LC
Front Store Manager, Salaried Full Time Day
Loblaw Companies Limited
Sarnia, ON
- Full-time
…From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every…
Added 1 hour ago
A
Global Payroll and Benefits Administrator
Achievers
Toronto, ON
- Contract
…administration for both countries. Reporting to the Senior Manager, Global Payroll & Benefits, you will process bi-weekly payrolls in Workday (Canada) and ADP Workforce Now (US), manage…
Added 1 hour ago
TO
Advisor 1, Payroll Services
The Ottawa Hospital
Ottawa, ON
- Full-time
Reporting to the Manager, Payroll, the Advisor 1, Payroll Services is responsible for ensuring the accurate and timely processing of payroll and related documents for TOH employees, EORLA…
Added 1 hour ago
C
Senior Accountant, Financial Reporting
CPKC
Calgary, AB
- Full-time
Reporting to the Manager, Complex Accounting, the Senior Accountant, Financial Reporting is responsible for the accounting, analysis, and financial reporting of cash flows, hedging,…
Added 1 hour ago
CG
Food Service Manager (CSNM Required)
Compass Group Canada
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
Now, If You Were To Come On Board As a Food Service Manager We’d Ask You To Do The Following For Us
Added 2 hours ago
CO
Detachment Clerk II (Casual) x 5 Positions
City of Chilliwack
Chilliwack, BC
- Full-time
…to review, inspection and evaluation by the Administration Manager. Education: -Commercial program supplemented by formal training in clerical and receptionist courses and experience…
Added 2 hours ago
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Lease and Rental Administrative Specialist
Altruck Rentals
Guelph, ON
- Full-time
Reporting to the General Manager, this position plays an important role in ensuring lease and sales transactions are accurately processed, properly documented, and completed on time, while…
Added 2 hours ago
SD
Front Store Manager, Salaried Full Time Day
Shoppers Drug Mart
Sarnia, ON
- Full-time
…From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every…
Added 2 hours ago
NB
Business Development Manager National Bank Insurance
National Bank of Canada
Montreal, QC
- Full-time
A career as a Business Development Manager within the National Bank Insurance Distribution team means acting as a strategic partner to support the growth of our various distribution…
Added 2 hours ago
NB
Senior Manager Commercial Credit Risk
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior Manager Commercial Credit Risk at
Added 2 hours ago
LH
Program Manager, WSIB Programs, Ontario
Lifemark Health Group
Toronto, ON
- $100,000 to $120,000 CAD / year
- Full-time
The Program Manager is accountable for the end-to-end delivery of Lifemark’s centralized operating model supporting the WSIB programs.
Added 2 hours ago
S
Sr. Staff Technical Program Manager - Payments (Canada )
Shopify
Canada
- Full-time
Shopify's Technical Program Managers manage large-scale missions and programs to build the best product for our Merchants, enabling entrepreneurship and creating new value for the world.…
Added 2 hours ago
CO
26- 131 Senior Manager, Corporate Real Estate & Land Strategy
City of Maple Ridge
Maple Ridge, BC
- $149,715.56 to $178,232.81 CAD / year
- Full-time
SENIOR MANAGER, CORPORATE REAL ESTATE & LAND STRATEGY
Added 2 hours ago
ET
Technical Program Manager
Envision Technology Solutions
Toronto, ON
- Full-time
Job Title: Technical Program Manager / Technical Program Lead
Added 2 hours ago
AR
Account Manager-New Truck Sales (Goderich)
Altruck Rentals
Guelph, ON
- Full-time
Altruck International Truck Centres is seeking an experienced and motivated Account Manager to join our New Truck Sales team at our Goderich location (33910 Airport Road, Goderich, ON).…

Ryan

Senior Manager, Customer Success Operations

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Why Ryan?

Hybrid Work Options
Award-Winning Culture
Generous Personal Time Off (PTO) Benefits
14-Weeks of 100% Paid Leave for New Parents (Adoption Included)
Monthly Gym Membership Reimbursement OR Gym Equipment Reimbursement
Benefits Eligibility Effective Day One
401K with Employer Match
Tuition Reimbursement After One Year of Service
Fertility Assistance Program
Four-Week Company-Paid Sabbatical Eligibility After Five Years of Service

The Senior Manager, Customer Success Operations is responsible for building, managing, and continuously improving the systems, data, reporting, processes, and operational discipline that enable the Customer Success organization to scale effectively.

This highly independent, hands-on role combines analytics, systems administration, process design, and cross-functional leadership. The Senior Manager owns key Customer Success operational capabilities, including reporting and insights, data quality and governance, Customer Success platform administration, compensation reporting, and process improvement.

The role proactively identifies operational opportunities and challenges, develops data-driven recommendations, and leads initiatives through execution. This position partners closely with Customer Success leadership and cross-functional stakeholders to establish scalable processes, improve visibility and accountability, and strengthen the overall Customer Success operating model.

Duties and Responsibilities, as they align to Ryan’s Key Results

People

Partners with Customer Success leadership to translate business needs and customer strategies into scalable operational processes, tools, and system workflows.
Leads cross-functional meetings, projects, and operational initiatives, establishing clear ownership, timelines, deliverables, and next steps.
Collaborates with Finance, Human Resources, Revenue Operations, Product, Technology, and other stakeholders to resolve operational issues and improve processes.
Influences and drives alignment across cross-functional stakeholders without direct authority.
Provides operational expertise, insights, and recommendations to Customer Success leadership to support effective decision-making.
Promotes operational discipline, accountability, and continuous improvement across the Customer Success organization.

Client

Designs and operationalizes processes that support the customer lifecycle, including renewals, customer risk, churn, expansion, account management, customer health, adoption, and escalations.
Partners with Customer Success leadership to identify opportunities to improve the customer experience through enhanced processes, systems, reporting, and automation.
Develops and maintains Customer Success platform playbooks, journeys, alerts, health scores, segmentation, workflows, dashboards, and automation.
Uses customer and operational data to identify trends, risks, and opportunities and translates findings into actionable recommendations.
Supports scalable Customer Success practices that improve visibility into customer health, retention, renewal performance, and expansion opportunities.

Value

Owns Customer Success reporting, dashboards, and performance analysis, including retention, renewals, churn, expansion, customer health, adoption, and team performance.
Establishes and maintains data governance standards to improve the accuracy, completeness, consistency, and reliability of Customer Success data.
Serves as the primary business owner and administrator of the Customer Success platform, including ChurnZero or a comparable solution.
Evaluates existing Customer Success processes and identifies opportunities for standardization, simplification, automation, and increased scalability.
Owns the preparation and validation of Customer Success compensation and incentive reporting.
Develops analytical insights and recommendations that enable leadership to make informed operational and business decisions.
Independently identifies operational issues, develops solutions, and drives initiatives through completion with limited day-to-day direction.
Continuously improves Customer Success operational scalability by reducing manual work and increasing visibility, consistency, efficiency, and accountability.
Develops and maintains documentation, reporting standards, workflows, and operational processes to support sustainable growth.

Education And Experience

Bachelor’s degree in Business Administration, Analytics, Finance, Information Systems, or a related field, or equivalent practical experience.
Seven or more years of experience in Customer Success Operations, Revenue Operations, Sales Operations, Business Operations, analytics, or a related discipline.
Demonstrated experience independently owning operational programs, systems, processes, or functional capabilities.
Experience administering a Customer Success platform such as ChurnZero, Gainsight, Totango, or a comparable solution.
Experience developing workflows, reporting, automation, dashboards, health scoring, segmentation, or customer lifecycle programs.
Experience working with Customer Success metrics, including Gross Revenue Retention (GRR), Net Revenue Retention (NRR), churn, renewals, expansion, adoption, and customer health.
Experience improving data quality, governance, reporting, and operational processes.
Experience leading cross-functional projects and influencing stakeholders without direct authority.
Experience supporting compensation or incentive reporting preferred.
ChurnZero, Salesforce, business intelligence/reporting, advanced Microsoft Excel, and SQL experience preferred.

Skills

Strong analytical and problem-solving skills with the ability to translate complex data into actionable business recommendations.
Strong knowledge of Customer Success operations, metrics, processes, and systems.
Ability to independently manage complex operational initiatives from identification through implementation.
Strong systems aptitude with the ability to develop expertise in and administer business-critical platforms.
Ability to design scalable processes, workflows, reporting, and automation.
Strong project management, organization, prioritization, and follow-through skills.
Ability to bring structure and clarity to ambiguous or evolving business needs.
Strong interpersonal skills with the ability to influence and build effective relationships across functions and organizational levels.
Excellent written and verbal communication skills.
Ability to balance strategic thinking with hands-on execution.
Self-directed with the ability to operate effectively with limited structure, precedent, or day-to-day direction.
Proficiency in Microsoft Excel and reporting and analytics tools.

Supervisory Responsibilities

This role may lead projects and cross-functional initiatives and provide functional leadership to stakeholders across the organization. The position is expected to independently drive workstreams and influence outcomes without relying on direct reporting authority.

Equal Opportunity Employer: disability/veteran

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More about this job

Responsibilities

Own and improve Customer Success operations, including platform administration, data governance, reporting, compensation reporting, and scalable customer lifecycle processes. Use operational and customer data to identify risks and opportunities, advise leadership, and lead cross-functional initiatives that improve visibility, efficiency, retention, and growth.

Requirements

Requires a bachelor’s degree in a relevant field or equivalent practical experience, along with at least seven years of experience in Customer Success Operations or a related discipline. Candidates should have experience administering a Customer Success platform, developing analytics and workflows, improving data quality and processes, and leading cross-functional initiatives; compensation reporting experience and tools such as ChurnZero, Salesforce, Excel, and SQL are preferred.

Skills

Customer Success Operations
Data Analysis
Data Governance
Customer Success Platform Administration
Reporting and Dashboards
Process Design
Workflow Automation
Customer Health Scoring
Customer Lifecycle Management
Project Management
Cross-Functional Leadership
Stakeholder Influence
Microsoft Excel
SQL
Salesforce
ChurnZero

Benefits

Hybrid Work Options
Award-Winning Culture
Paid Time Off
Paid Parental Leave
Gym Membership or Equipment Reimbursement
Benefits Eligibility from Day One
401(k) with Employer Match
Tuition Reimbursement
Fertility Assistance
Company-Paid Sabbatical

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Operations
Revenue Operations
Sales Operations
Business Operations
ChurnZero
Gainsight
Totango
Salesforce
Business Intelligence
Microsoft Excel
SQL
Customer Success Platform
Data Governance
Data Quality
Dashboards
Reporting
Workflow Automation
Customer Health Scores
Customer Segmentation
Customer Lifecycle
Gross Revenue Retention
Net Revenue Retention
Churn
Renewals
Expansion
Customer Adoption
Compensation Reporting
Process Improvement
Cross-Functional Project Management

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