Find work in Canada.

532,712 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 5 mins ago
SQ
Team Lead, Billing & Payment Services
Sunlife Québec
Montreal, QC
- Full-time
Reporting to the Manager, Billing & Payment Services, you will lead a team of approximately five employees in a hybrid work environment. You will be responsible for coaching, performance…
Added 5 mins ago
AI
Account Manager
Accuenergy Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…conversations, NPI training, and other strategic touchpoints on key accounts. Builds and maintains the multi-contact relationship inside each account, not just the single transactional…
Added 5 mins ago
SG
Account Manager - Existing Installations
Schindler Group
Hamilton, ON
- $62,000 to $80,000 CAD / year
- Full-time
As an Account Manager (Service Contracts) at Schindler, you will cultivate relationships with customers to drive sales for elevator and escalator maintenance services. You will ensure high…
Added 5 mins ago
B
R&D Tax Client Delivery Manager
Boast
Montreal, QC
- Full-time
As a Client Delivery Manager, you’ll lead the successful delivery of R&D tax credit claims for a portfolio of companies across Canada and the U.S.
Added 5 mins ago
H
Global Mining Practice Business Development Leader
HDR
Burlington, ON
- Full-time
…Business Development Leader to lead client engagement, strategic account development, major pursuits and market growth across a dynamic global mining…
Added 5 mins ago
H
Global Mining Practice Business Development Leader
HDR
Toronto, ON
- Full-time
…Business Development Leader to lead client engagement, strategic account development, major pursuits and market growth across a dynamic global mining…
Added 5 mins ago
TD
Sales Arborist
The Davey Tree Expert Company
Kawartha Lakes, ON · Fenelon Falls, ON
- Full-time
As a Sales Arborist you will look to develop new and ongoing business for the local Davey Tree team. In partnership with the District Manager and a solid team at the local office, you will…
Added 5 mins ago
G-
District Manager - Industrial & Vacuum Services
GFL - Sewer Technologies Division
Surrey, BC
- Full-time
The District Manager leads and grows the newly integrated Industrial & Vacuum Services division across the district, ensuring high standards in hydro excavation, hazardous and non-hazardous…
Added 5 mins ago
LS
Territory Sales Manager – Mechanical Sector (Uncapped Commission)
Lock Search Group
Victoria, BC
- Full-time
The primary role of the Territory Sales Manager is to target, support, and build consultative relationships with HVAC contractors and end-user clients by strategically promoting their…
Added 5 mins ago
H
Global Mining Practice Business Development Leader
HDR
Victoria, BC
- Full-time
…Business Development Leader to lead client engagement, strategic account development, major pursuits and market growth across a dynamic global mining…
Added 5 mins ago
FB
Strategic Energy Partner
Flogas Britain
Field, BC
- Full-time
Sales Manager & Specialist Engagement – The strategic account manager does not need to personally execute every sales opportunity within the account, opportunity ownership may sit with…
Added 6 mins ago
H
Global Mining Practice Business Development Leader
HDR
London, ON
- Full-time
…Business Development Leader to lead client engagement, strategic account development, major pursuits and market growth across a dynamic global mining…
Added 6 mins ago
RC
Inside Sale Representative (Représentant(e) des ventes internes)
Rittal Canada
Montreal, QC
- Full-time
We are currently looking for a goal-oriented and self-motivated individual to fill the position of Inside Sales, reporting to the National Inside Sales Manager. The role of Inside Sales…
Added 6 mins ago
XT
National Lead- Business Development Division
Xcite Tech
ON · Ontario, Canada
- Full-time
We are seeking an experienced National Manager, Customer Success & Business Development to lead our cross-country team responsible for device utilization, customer success, account…
Added 6 mins ago
A
Regional Sales Manager - BTI
ASTEC
Thornbury, ON
- Full-time
The Regional Sales Manager is responsible for achieving sales targets and developing assigned region/territory to maximize and grow market share through existing and new customer…
Added 6 mins ago
S
Sales Manager NA
Sidetrade
Calgary, AB
- Full-time
We are looking for a passionate and enthusiastic Sales Manager to join our NA SMB division called "ezyCollect by Sidetrade" You will own revenue growth across the region, leading a team of…
Added 6 mins ago
M
Senior Manager, Marketing, Canada & LATAM
Magnite
Toronto, ON
- Full-time
As Marketing Manager, Canada & LATAM, you will be a key marketing partner to Magnite’s growing commercial teams across Canada and Latin America. Reporting to the VP, International…
Added 6 mins ago
H
Global Mining Practice Business Development Leader
HDR
Penticton, BC
- Full-time
…Business Development Leader to lead client engagement, strategic account development, major pursuits and market growth across a dynamic global mining…
Added 6 mins ago
H
Global Mining Practice Business Development Leader
HDR
Richmond Hill, ON
- Full-time
…Business Development Leader to lead client engagement, strategic account development, major pursuits and market growth across a dynamic global mining…
Added 20 mins ago
H
Global Mining Practice Business Development Leader
HDR
Vancouver, BC
- Full-time
…Business Development Leader to lead client engagement, strategic account development, major pursuits and market growth across a dynamic global mining…
Added 20 mins ago
ES
Vice-président(e) exécutif(ve), Développement des affaires - Montréal | Executive Vice President, Business Development - Montrel
Equans Services Canada & US
Montreal, QC
- Full-time
…through market expansion, new customer acquisition, strategic account development, and the positioning of Equans as a market leader in technical services, energy solutions, decarbonization,…
Added 20 mins ago
N
Junior Account Executive - North America Market
Naboo
Montreal, QC
- Full-time
As an Account Executive for the North American Market, you’ll be a key player in Naboo’s international expansion - helping teams in the US & Canada plan unforgettable events.
Added 20 mins ago
IB
Market General Manager (IBS of Calgary)
Interstate Batteries
Calgary, AB
- Full-time
Understands key account hierarchy, visits and maintains relationships with key account decision makers at each.
Added 21 mins ago
RH
Inside Sales Coordinator
RHK Hydraulic Cylinder Services Inc.
AB · Edmonton, AB
- Full-time
Coordinate the flow of RFQs, quotes, and orders through inside sales, tracking deadlines and following up to support accurate, timely completion. Escalate competing priorities or delays to…
Added 21 mins ago
MS
Business Development Manager, Industrial Solutions
MacDonald Search Group
Toronto, ON · Greater Toronto Area, Canada
- $60,000 to $90,000 CAD / year
- Full-time
…and other large commercial and industrial facilities will be key targets. You will be expected to get out into the market, pick up the phone, knock on doors, and develop relationships that…

Ryan

Senior Manager, Customer Success Operations

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Why Ryan?

Hybrid Work Options
Award-Winning Culture
Generous Personal Time Off (PTO) Benefits
14-Weeks of 100% Paid Leave for New Parents (Adoption Included)
Monthly Gym Membership Reimbursement OR Gym Equipment Reimbursement
Benefits Eligibility Effective Day One
401K with Employer Match
Tuition Reimbursement After One Year of Service
Fertility Assistance Program
Four-Week Company-Paid Sabbatical Eligibility After Five Years of Service

The Senior Manager, Customer Success Operations is responsible for building, managing, and continuously improving the systems, data, reporting, processes, and operational discipline that enable the Customer Success organization to scale effectively.

This highly independent, hands-on role combines analytics, systems administration, process design, and cross-functional leadership. The Senior Manager owns key Customer Success operational capabilities, including reporting and insights, data quality and governance, Customer Success platform administration, compensation reporting, and process improvement.

The role proactively identifies operational opportunities and challenges, develops data-driven recommendations, and leads initiatives through execution. This position partners closely with Customer Success leadership and cross-functional stakeholders to establish scalable processes, improve visibility and accountability, and strengthen the overall Customer Success operating model.

Duties and Responsibilities, as they align to Ryan’s Key Results

People

Partners with Customer Success leadership to translate business needs and customer strategies into scalable operational processes, tools, and system workflows.
Leads cross-functional meetings, projects, and operational initiatives, establishing clear ownership, timelines, deliverables, and next steps.
Collaborates with Finance, Human Resources, Revenue Operations, Product, Technology, and other stakeholders to resolve operational issues and improve processes.
Influences and drives alignment across cross-functional stakeholders without direct authority.
Provides operational expertise, insights, and recommendations to Customer Success leadership to support effective decision-making.
Promotes operational discipline, accountability, and continuous improvement across the Customer Success organization.

Client

Designs and operationalizes processes that support the customer lifecycle, including renewals, customer risk, churn, expansion, account management, customer health, adoption, and escalations.
Partners with Customer Success leadership to identify opportunities to improve the customer experience through enhanced processes, systems, reporting, and automation.
Develops and maintains Customer Success platform playbooks, journeys, alerts, health scores, segmentation, workflows, dashboards, and automation.
Uses customer and operational data to identify trends, risks, and opportunities and translates findings into actionable recommendations.
Supports scalable Customer Success practices that improve visibility into customer health, retention, renewal performance, and expansion opportunities.

Value

Owns Customer Success reporting, dashboards, and performance analysis, including retention, renewals, churn, expansion, customer health, adoption, and team performance.
Establishes and maintains data governance standards to improve the accuracy, completeness, consistency, and reliability of Customer Success data.
Serves as the primary business owner and administrator of the Customer Success platform, including ChurnZero or a comparable solution.
Evaluates existing Customer Success processes and identifies opportunities for standardization, simplification, automation, and increased scalability.
Owns the preparation and validation of Customer Success compensation and incentive reporting.
Develops analytical insights and recommendations that enable leadership to make informed operational and business decisions.
Independently identifies operational issues, develops solutions, and drives initiatives through completion with limited day-to-day direction.
Continuously improves Customer Success operational scalability by reducing manual work and increasing visibility, consistency, efficiency, and accountability.
Develops and maintains documentation, reporting standards, workflows, and operational processes to support sustainable growth.

Education And Experience

Bachelor’s degree in Business Administration, Analytics, Finance, Information Systems, or a related field, or equivalent practical experience.
Seven or more years of experience in Customer Success Operations, Revenue Operations, Sales Operations, Business Operations, analytics, or a related discipline.
Demonstrated experience independently owning operational programs, systems, processes, or functional capabilities.
Experience administering a Customer Success platform such as ChurnZero, Gainsight, Totango, or a comparable solution.
Experience developing workflows, reporting, automation, dashboards, health scoring, segmentation, or customer lifecycle programs.
Experience working with Customer Success metrics, including Gross Revenue Retention (GRR), Net Revenue Retention (NRR), churn, renewals, expansion, adoption, and customer health.
Experience improving data quality, governance, reporting, and operational processes.
Experience leading cross-functional projects and influencing stakeholders without direct authority.
Experience supporting compensation or incentive reporting preferred.
ChurnZero, Salesforce, business intelligence/reporting, advanced Microsoft Excel, and SQL experience preferred.

Skills

Strong analytical and problem-solving skills with the ability to translate complex data into actionable business recommendations.
Strong knowledge of Customer Success operations, metrics, processes, and systems.
Ability to independently manage complex operational initiatives from identification through implementation.
Strong systems aptitude with the ability to develop expertise in and administer business-critical platforms.
Ability to design scalable processes, workflows, reporting, and automation.
Strong project management, organization, prioritization, and follow-through skills.
Ability to bring structure and clarity to ambiguous or evolving business needs.
Strong interpersonal skills with the ability to influence and build effective relationships across functions and organizational levels.
Excellent written and verbal communication skills.
Ability to balance strategic thinking with hands-on execution.
Self-directed with the ability to operate effectively with limited structure, precedent, or day-to-day direction.
Proficiency in Microsoft Excel and reporting and analytics tools.

Supervisory Responsibilities

This role may lead projects and cross-functional initiatives and provide functional leadership to stakeholders across the organization. The position is expected to independently drive workstreams and influence outcomes without relying on direct reporting authority.

Equal Opportunity Employer: disability/veteran

Apply About employer

More about this job

Responsibilities

Own and improve Customer Success operations, including platform administration, data governance, reporting, compensation reporting, and scalable customer lifecycle processes. Use operational and customer data to identify risks and opportunities, advise leadership, and lead cross-functional initiatives that improve visibility, efficiency, retention, and growth.

Requirements

Requires a bachelor’s degree in a relevant field or equivalent practical experience, along with at least seven years of experience in Customer Success Operations or a related discipline. Candidates should have experience administering a Customer Success platform, developing analytics and workflows, improving data quality and processes, and leading cross-functional initiatives; compensation reporting experience and tools such as ChurnZero, Salesforce, Excel, and SQL are preferred.

Skills

Customer Success Operations
Data Analysis
Data Governance
Customer Success Platform Administration
Reporting and Dashboards
Process Design
Workflow Automation
Customer Health Scoring
Customer Lifecycle Management
Project Management
Cross-Functional Leadership
Stakeholder Influence
Microsoft Excel
SQL
Salesforce
ChurnZero

Benefits

Hybrid Work Options
Award-Winning Culture
Paid Time Off
Paid Parental Leave
Gym Membership or Equipment Reimbursement
Benefits Eligibility from Day One
401(k) with Employer Match
Tuition Reimbursement
Fertility Assistance
Company-Paid Sabbatical

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Operations
Revenue Operations
Sales Operations
Business Operations
ChurnZero
Gainsight
Totango
Salesforce
Business Intelligence
Microsoft Excel
SQL
Customer Success Platform
Data Governance
Data Quality
Dashboards
Reporting
Workflow Automation
Customer Health Scores
Customer Segmentation
Customer Lifecycle
Gross Revenue Retention
Net Revenue Retention
Churn
Renewals
Expansion
Customer Adoption
Compensation Reporting
Process Improvement
Cross-Functional Project Management

Report this job