Find work in Canada.

532,712 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 1 min ago
SP
Vice President of Finance and Administration
Slemon Park Corporation
Slemon Park, PE
- Full-time
Lead the development and continuous improvement of policies, procedures, and controls that support consistent operations, protect assets from theft, fraud, and loss, and preserve…
Added 16 mins ago
ES
Maintenance Supervisor: Grounds & Fabric
Equans Services Canada & US
Surrey, BC
- Full-time
We design, implement, and maintain custom solutions to improve our customers’ facilities, systems, and infrastructures.
Added 16 mins ago
ST
Manufacturing Engineer
Sinclair Technologies
Aurora, ON
- $50,000 to $80,000 CAD / year
- Full-time
…manufacturer of antenna and RF signal conditioning products, systems, and coverage solutions. Sinclair products are used extensively in public safety and private industry communication…
Added 16 mins ago
HT
Product Development Engineer
Husky Technologies
Bolton, ON
- Full-time
…Product Development Engineer. The successful candidate will lead the technical development of packaging products working with business development, completing engineering, and subsequent…
Added 16 mins ago
J
Manager of UX Research
Jobgether
Canada
- $112,000 to $160,000 CAD / year
- Full-time
Evaluate the usability of interfaces and design systems, translating UX metrics and research findings into clear recommendations for product and design improvements.
Added 16 mins ago
A
Lead Mechanical Engineer (Pipelines)
Ausenco
Vancouver, BC
- Full-time
Provide technical leadership and direction for the design and development of equipment and mechanical systems.
Added 16 mins ago
B
Specialist, Channel Compensation
Bell
Mississauga, ON
- Full-time
…strategic, big-picture mindset. In this role, you will take the lead on projects from start to finish, helping design the future of our compensation strategy. Your work and insights will…
Added 16 mins ago
V
Business Analyst/Data Visualization
Virtusa
Mississauga, ON
- Full-time
Lead the triage, investigation, and root cause analysis (RCA) for complex transaction and financial breaksacross front-to-back systems (e.g., trade capture failures, settlement fails,…
Added 32 mins ago
A
Salesforce Devops Lead
ATB
Calgary, AB · Edmonton, AB
- Full-time
As ATB’s next Salesforce DevOps Developer Lead, you will have the unique opportunity to provide technical leadership to scale and centralize our Salesforce capabilities into a unified,…
Added 32 mins ago
W
Mechanical Engineer Level II
Worley
Vancouver, BC
- Full-time
Lead and perform functional and conceptual design of materials handling systems and mechanical facilities for ports, marine terminals, mining, industrial, and related projects.
Added 32 mins ago
W
Director, Global Process Owner
Worley
Calgary, AB
- Full-time
…across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating…
Added 32 mins ago
BS
R&D Prototyping III / Prototypage R-D III
Boston Scientific
Montreal, QC
- Full-time
…develops diagnostic and therapeutic products, including catheters, systems, hardware and software, to treat cardiac…
Added 46 mins ago
SF
Senior Site Reliability Engineer
Safe Fleet
Coquitlam, BC
- Full-time
You will build the observability systems that detect problems before customers do, define and own the SLOs and error budgets for our core products, act as Incident Commander during critical…
Added 46 mins ago
A
Commercial/Sales Account Director I
AMECO
Leduc, AB
- Full-time
AMECO is seeking a highly driven Commercial Account Director to expand our footprint across Western Canada to lead commercial growth initiatives across the region through strategic business…
Added 46 mins ago
S
Protocol Developer
Survalent
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…devices, control centers, advanced applications, and cloud-based systems. As part of the Protocols team, you will design, develop, test, troubleshoot, and maintain high-quality…
Added 46 mins ago
CL
Organizational Design Consultant
Community Living BC
Vancouver, BC
- Full-time
As an experienced individual contributor, you will lead assigned organizational design initiatives from assessment and planning through design recommendations, implementation support, and…
Added 46 mins ago
GK
Member Engagement, Lifecycle & Experience role!
Greater KW Chamber of Commerce
Guelph, ON
- Full-time
Systems Design and Personalized Member Engagement This role requires strong systems design ability to build and execute repeatable engagement programs serving 1,500 members. The successful…
Added 46 mins ago
ES
Facility Manager - Toronto
Equans Services Canada & US
Toronto, ON
- Full-time
We design, implement, and maintain custom solutions to improve our customers’ facilities, systems, and infrastructures.
Added 46 mins ago
TF
Commercial Operations Process Excellence Manager
Thermo Fisher Scientific
Toronto, ON
- Full-time
Lead or facilitate continuous improvement initiatives that enhance efficiency, data quality, reporting consistency, customer and user experience, and the scalability of commercial…
Added 46 mins ago
ES
Mobilization & P3 Strategy Manager - Toronto
Equans Services Canada & US
Toronto, ON
- Full-time
We design, implement, and maintain custom solutions to improve our customers’ facilities, systems, and infrastructures.
Added 46 mins ago
MS
Senior Director Business Development
Metro Supply Chain
Mississauga, ON
- Full-time
Reporting as a senior member of the commercial team, you will lead complex, consultative sales pursuits from opportunity identification through contract execution. You will originate,…
Added 46 mins ago
KG
Senior Mechanical Engineer
KGS Group
Winnipeg, MB
- Full-time
Design modifications to, or complete replacement of, balance‑of‑plant mechanical systems for industrial facilities such as food processing, general manufacturing, thermal power generation,…
Added 46 mins ago
GA
Facilities Project Manager
Give and Go Prepared Foods
Mississauga, ON
- Full-time
Give & Go Prepared Foods is seeking a Facilities Project Manager to lead corporate facilities maintenance engineering across our manufacturing, storage, and office locations.
Added 46 mins ago
A
Commercial/Sales Account Director I
AMECO
Fort Saskatchewan, AB
- Full-time
AMECO is seeking a highly driven Commercial Account Director to expand our footprint across Western Canada to lead commercial growth initiatives across the region through strategic business…
Added 46 mins ago
ES
Responsable de la sécurité de l’information - Business Information Security Officer - Montréal
Equans Services Canada & US
Montreal, QC
- Full-time
We design, implement, and maintain custom solutions to improve our customers’ facilities, systems, and infrastructures.

Ryan

Senior Manager, Customer Success Operations

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Why Ryan?

Hybrid Work Options
Award-Winning Culture
Generous Personal Time Off (PTO) Benefits
14-Weeks of 100% Paid Leave for New Parents (Adoption Included)
Monthly Gym Membership Reimbursement OR Gym Equipment Reimbursement
Benefits Eligibility Effective Day One
401K with Employer Match
Tuition Reimbursement After One Year of Service
Fertility Assistance Program
Four-Week Company-Paid Sabbatical Eligibility After Five Years of Service

The Senior Manager, Customer Success Operations is responsible for building, managing, and continuously improving the systems, data, reporting, processes, and operational discipline that enable the Customer Success organization to scale effectively.

This highly independent, hands-on role combines analytics, systems administration, process design, and cross-functional leadership. The Senior Manager owns key Customer Success operational capabilities, including reporting and insights, data quality and governance, Customer Success platform administration, compensation reporting, and process improvement.

The role proactively identifies operational opportunities and challenges, develops data-driven recommendations, and leads initiatives through execution. This position partners closely with Customer Success leadership and cross-functional stakeholders to establish scalable processes, improve visibility and accountability, and strengthen the overall Customer Success operating model.

Duties and Responsibilities, as they align to Ryan’s Key Results

People

Partners with Customer Success leadership to translate business needs and customer strategies into scalable operational processes, tools, and system workflows.
Leads cross-functional meetings, projects, and operational initiatives, establishing clear ownership, timelines, deliverables, and next steps.
Collaborates with Finance, Human Resources, Revenue Operations, Product, Technology, and other stakeholders to resolve operational issues and improve processes.
Influences and drives alignment across cross-functional stakeholders without direct authority.
Provides operational expertise, insights, and recommendations to Customer Success leadership to support effective decision-making.
Promotes operational discipline, accountability, and continuous improvement across the Customer Success organization.

Client

Designs and operationalizes processes that support the customer lifecycle, including renewals, customer risk, churn, expansion, account management, customer health, adoption, and escalations.
Partners with Customer Success leadership to identify opportunities to improve the customer experience through enhanced processes, systems, reporting, and automation.
Develops and maintains Customer Success platform playbooks, journeys, alerts, health scores, segmentation, workflows, dashboards, and automation.
Uses customer and operational data to identify trends, risks, and opportunities and translates findings into actionable recommendations.
Supports scalable Customer Success practices that improve visibility into customer health, retention, renewal performance, and expansion opportunities.

Value

Owns Customer Success reporting, dashboards, and performance analysis, including retention, renewals, churn, expansion, customer health, adoption, and team performance.
Establishes and maintains data governance standards to improve the accuracy, completeness, consistency, and reliability of Customer Success data.
Serves as the primary business owner and administrator of the Customer Success platform, including ChurnZero or a comparable solution.
Evaluates existing Customer Success processes and identifies opportunities for standardization, simplification, automation, and increased scalability.
Owns the preparation and validation of Customer Success compensation and incentive reporting.
Develops analytical insights and recommendations that enable leadership to make informed operational and business decisions.
Independently identifies operational issues, develops solutions, and drives initiatives through completion with limited day-to-day direction.
Continuously improves Customer Success operational scalability by reducing manual work and increasing visibility, consistency, efficiency, and accountability.
Develops and maintains documentation, reporting standards, workflows, and operational processes to support sustainable growth.

Education And Experience

Bachelor’s degree in Business Administration, Analytics, Finance, Information Systems, or a related field, or equivalent practical experience.
Seven or more years of experience in Customer Success Operations, Revenue Operations, Sales Operations, Business Operations, analytics, or a related discipline.
Demonstrated experience independently owning operational programs, systems, processes, or functional capabilities.
Experience administering a Customer Success platform such as ChurnZero, Gainsight, Totango, or a comparable solution.
Experience developing workflows, reporting, automation, dashboards, health scoring, segmentation, or customer lifecycle programs.
Experience working with Customer Success metrics, including Gross Revenue Retention (GRR), Net Revenue Retention (NRR), churn, renewals, expansion, adoption, and customer health.
Experience improving data quality, governance, reporting, and operational processes.
Experience leading cross-functional projects and influencing stakeholders without direct authority.
Experience supporting compensation or incentive reporting preferred.
ChurnZero, Salesforce, business intelligence/reporting, advanced Microsoft Excel, and SQL experience preferred.

Skills

Strong analytical and problem-solving skills with the ability to translate complex data into actionable business recommendations.
Strong knowledge of Customer Success operations, metrics, processes, and systems.
Ability to independently manage complex operational initiatives from identification through implementation.
Strong systems aptitude with the ability to develop expertise in and administer business-critical platforms.
Ability to design scalable processes, workflows, reporting, and automation.
Strong project management, organization, prioritization, and follow-through skills.
Ability to bring structure and clarity to ambiguous or evolving business needs.
Strong interpersonal skills with the ability to influence and build effective relationships across functions and organizational levels.
Excellent written and verbal communication skills.
Ability to balance strategic thinking with hands-on execution.
Self-directed with the ability to operate effectively with limited structure, precedent, or day-to-day direction.
Proficiency in Microsoft Excel and reporting and analytics tools.

Supervisory Responsibilities

This role may lead projects and cross-functional initiatives and provide functional leadership to stakeholders across the organization. The position is expected to independently drive workstreams and influence outcomes without relying on direct reporting authority.

Equal Opportunity Employer: disability/veteran

Apply About employer

More about this job

Responsibilities

Own and improve Customer Success operations, including platform administration, data governance, reporting, compensation reporting, and scalable customer lifecycle processes. Use operational and customer data to identify risks and opportunities, advise leadership, and lead cross-functional initiatives that improve visibility, efficiency, retention, and growth.

Requirements

Requires a bachelor’s degree in a relevant field or equivalent practical experience, along with at least seven years of experience in Customer Success Operations or a related discipline. Candidates should have experience administering a Customer Success platform, developing analytics and workflows, improving data quality and processes, and leading cross-functional initiatives; compensation reporting experience and tools such as ChurnZero, Salesforce, Excel, and SQL are preferred.

Skills

Customer Success Operations
Data Analysis
Data Governance
Customer Success Platform Administration
Reporting and Dashboards
Process Design
Workflow Automation
Customer Health Scoring
Customer Lifecycle Management
Project Management
Cross-Functional Leadership
Stakeholder Influence
Microsoft Excel
SQL
Salesforce
ChurnZero

Benefits

Hybrid Work Options
Award-Winning Culture
Paid Time Off
Paid Parental Leave
Gym Membership or Equipment Reimbursement
Benefits Eligibility from Day One
401(k) with Employer Match
Tuition Reimbursement
Fertility Assistance
Company-Paid Sabbatical

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Operations
Revenue Operations
Sales Operations
Business Operations
ChurnZero
Gainsight
Totango
Salesforce
Business Intelligence
Microsoft Excel
SQL
Customer Success Platform
Data Governance
Data Quality
Dashboards
Reporting
Workflow Automation
Customer Health Scores
Customer Segmentation
Customer Lifecycle
Gross Revenue Retention
Net Revenue Retention
Churn
Renewals
Expansion
Customer Adoption
Compensation Reporting
Process Improvement
Cross-Functional Project Management

Report this job